Hellofresh Ireland Recenzje 

The instructions were very clear. The only reason I can’t give a5 star is you have to wait in got such a long time for the delivery example 8.30 to 6.00pm rather than having different time schedules you can pick in advance.

Love the idea, the dishes and the convenience/ lack of waste, but one of three meals in my very first order was missing the meat - for a beef and Guinness stew! Not sure if I’ll stick with.

When a mistake was made with our order, hellofresh reimbursed me €18 & apologised. I was really impressed with this! We had our 1st recipe of theirs tonight & it was absolutely delicious.

The ingredients are fresh, recipes are easy to follow and the dinners tasted delicious.

The food was great but I didn’t know the closing date for next order,, so I had 2 meal in wanted to order more ,, Even do my order not due for 5 days couldn’t add to it

My experience with HelloFresh has been extremely disappointing, but what has shocked me most is the complete lack of meaningful customer service.

My first delivery was seriously incomplete. I received only one box containing less than half of what I had ordered, and none of the meals were complete or usable. Despite this unresolved issue, HelloFresh then took payment for another delivery.

I immediately tried to get the problem resolved. The biggest frustration was simply trying to speak to a real person. I repeatedly asked the chat to connect me with a human being and then specifically requested to speak to a manager. I was initially met with automated-style responses attempting to deal with my issue through the chat rather than actually addressing my request.

Eventually, I was given a telephone number and told it was the company hotline. The number did not work. It produced a technical error when I tried to call it. I went back to the agent several times and clearly explained that the number did not work, asking for a number that I could actually use. Rather than providing a functioning alternative, I was repeatedly given the exact same non-working number.

I then asked again and again to speak to a manager. Instead of putting me in contact with someone senior who could take ownership of the complaint, I was told they would “raise” the issue while continuing to ask me the same questions.

At this point, I wanted my account cancelled and a full refund. I was told that the next delivery could not be cancelled because their deadline had passed. Yet HelloFresh had already taken payment while my first order had not been delivered correctly and the original problem had not been resolved.

The response was particularly frustrating: rather than resolving the situation properly, I was offered a 50% refund on the next box while still being required to receive it.

This was not simply a problem with a missing delivery. Problems happen with deliveries. What matters is how a company responds when something goes wrong. In this case, HelloFresh made it extraordinarily difficult to speak to anyone, provided a telephone number that did not work, repeatedly ignored my request to speak to a manager, and failed to take proper ownership of the issue.

I have never experienced such a frustrating customer-service process for what should have been a relatively straightforward complaint.

If HelloFresh cannot provide a working way for customers to speak to someone when there is a serious problem, and cannot escalate a complaint to a manager when repeatedly requested, then what is the point of having customer service at all?

I have cancelled my account and, based on this experience, I would strongly think twice before recommending HelloFresh to anyone. The food delivery was poor, but the extreme lack of customer service and inability to speak to someone who could actually resolve the issue was by far the worst part of the experience.

12 months in and best thing I've signed up for. Eating way better and restaurant quality! Highly recommend

Delish food, family involvement, takes the stress out of planning dinner after a long day working. It’s brought our family back round the dinner table. The steps are simple and the time guide helps decide what day suits which dish. The ingredients are so fresh. I’ve found joy in cooking again

I’ve already left one review about how bad Hello Fresh are and now they’ve asked me to leave another review ! So here goes
Terrible useless unprofessional lying incompetent are some of the words that come to mind
They take your money and then don’t deliver and then gaslight you with links that don’t work and then lie saying “oh it may come tomorrow” and then send you an email about “unforeseen circumstances “
If this is the way they treat new customers then it’s obvious that they don’t give a damn about them.
Oh and the customer service sucks … their so called AI tool is useless and their agents don’t know anything even after asking for your inside leg measurement and what your great grandmas bra size was.

So easy having all the ingredients there, zero waste and such good quality.
Value for money and flexibility is great, skip a week here and there etc. Delivery is excellent

So we have been getting food delivered the last few weeks, mostly okay aside from some veg gone off (which has happened more than once) .. But generally okay. However yesterday our box never arrived and I rang hello fresh at 17.30 as we never got any correspondence from Dpd in relation to a delivery. The girl said there was plenty of time for it to be delivered and she would check with DpD and come straight back to me. That didn’t happen !! So at 18.20 I rang again and another girl said the first girl I spoke to was dealing with it and she would let me know if I needed to make alternate dinner arrangements!! I said I had been speaking to her colleague 50 mins ago and heard nothing back when she said she would come right back to me and she corrected me and said it was 20 minutes ago, when it wasn’t ! She said there was plenty of time up to 7pm for the food to be delivered and her colleague would ring us to let us know if we would have the delivery for our dinner as she had no information. The other girl rang just before 7.50pm to say she could not get through to Dpd and would issue a refund and if the box arrived tomorrow then it would be on hello fresh ( but totally missing the point of the box being perishable foods and would hold no use to us. She gave us a tracking number and said thanks for our understanding!! Anyway, it took two seconds on Dpd to see they never received the box from Hello Fresh at all and the two women between them couldn’t find that information out !! They completely lied about the delivery to us.

It was supposed to be a service to bring convenience but this was anything but !! There is zero point in a service like this and paying for it plus relying on it and it just doesn’t turn up … It is really bad form and bad service

I want to give an update on this .. this happened on my sons account and I had cancelled my subscription when this happened and tonight I got charged even though I had no meal plan in for next week and had cancelled my subscription!! It’s actually disgusting to be honest, it is fine for a week or two and then just an absolute farce !! How dare you take money from my account also that was never authorized and I do not wish to purchase !! I strongly would say to give this company a wide birth !!

Delivery was prompt and at time specified on the day. great instructions, even though we are experienced cooks. lovely fresh produce and good quality overall except for breads, which could be better quality

I put off ordering from Hello Fresh for so long thinking it wouldn't work for us but I tried one meal one week and have been ordering three meals for my partner and I per week since for the last month approx. We have really enjoyed the meals, he does most of the cooking and this has excited him again about it, I have been involved on a few and there were easy enough. There is often enough left over for a lunch the following day and it is definitely cutting down on food going to waste. Also the app is great, no notes.

We (two adults) have been using HelloFresh for around 6 weeks now.

Pros:
The meals are generally tasty and the recipes are generally well written and easy to follow, even if the timings are too short (we are not all professional cooks!)

Ingredients have all been fine, except for a couple of unripe avocados.

Cons:
The delivery notifications are worse than useless. Every week, I get an email I can to track delivery time. It *always* says "between 8:30pm and 9:30pm mins (sic)" even though delivery is supposed to be before 7pm and it's always arrived between noon and 5pm - sometimes sitting out in the sun because we have nobody home! Have complained about this, am always told it will be rectified the next week, it never is!

When choosing meals, there is no way to search by cooking method. You can't pick, say, "air fryer" or "slow cooker". If you want to cook that way, you'll have to work with the ingredients you have and hope for the best.

The packaging! You'll be left with a big cardboard box (fine), 4 or 5 plastic ice bags, and each meal (for two, in my case) will have between 4 and 6 plastic bags or sachets of herbs, sauces, cheese, meat, etc. There's a *lot* of plastic that can't be recycled.

The expense: It's fine at promotional prices, but €48 (inc. delivery) for six meals is €8/meal... that's on the expensive side for a midweek dinner you have to cook yourself.

The delicious food

Hello fresh has opened our eyes as a family adding new flavours to the food we love to eat. We were getting board of eating the same dinners at home and hello fresh is so organised it makes cooking new meals easy.

They Lure you in with big discounts then it gets very expensive for very average meals.

Worst customer service iv received from any company in my life.

0/ 10 Would not recommend.

My family really enjoy the meals that we cook, however, it really annoys me that new customers are given incentives but those who buy meals week in week out are not rewarded for their loyalty. I spoke to someone from Hello Fresh at a stall one day and he agreed, but nothing has changed.

Excellent service. Good quality food and very fresh. Lovely, exciting, healthy recipes to cook. Good value for money and fast delivery.

One meal out of three wasn’t delivered, another meal Thai Green Curry didn’t have one of the key ingredients, amateurish