Occasionally we have to make big life altering decisions. Mine was the decision to use Healthier weight to help me lose the weight I had been gaining over many years and in 2018, after reaching a peak... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Absolutely terrible. No support. Left in limbo have been told contradicting things. You are left in limbo especially if you had any procedures before the old HW went into liquidation. VERY EAGER TO... Zobacz więcej
Reakcja na opinię
I was told that I needed an gallbladder removal and explored various private options available to me, as this was a daunting exercise outside the NHS. Healthier Weight were the most proactive a... Zobacz więcej
Reakcja na opinię
I’ve been so pleased with the service I received, from my first contact regarding gallbladder removal to post surgery. Everyone in the team has been so lovely and genuinely kind. The fixed price gave... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Odchudzanie
- również w kategorii:
- Fitness i dietetyka
Napisane przez firmę
Healthier Weight is exclusively devoted to the management of overweight and obese patients. No other healthcare organisation in Europe provides such a comprehensive range of obesity surgery and weight loss programmes.
Why choose us?
Napisane przez firmę
- No hidden extras
- Our procedure packages are all inclusive and explained in detail prior to going ahead.
- Support for life
- Once you have a procedure, you're a patient of ours for life. We will always be at the other end of the phone or email for you.
- Aftercare by specialists
- Weight loss is all that we do and we're specialists in it. We work with the UK's best surgeons and medical teams.
- Up to 5 year warranty
- For peace of mind, we offer a warranty with our procedures to cover any costs of returning to theatre.
- Interest free payment plans
- Whether you need to loan the whole procedure cost or just part, we can offer a finance plan to suit your needs, including interest free!
Dane kontaktowe
Regus, Stourport Road, DY11 7QE, Kidderminster, Zjednoczone Królestwo
- 0121 693 4488
- enquiries@healthierweight.co.uk
- healthierweight.co.uk
4,5
Doskonała
1 tys. recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Healthier Weight
Thank you for your review Denise.
Kind regards
HW
I had my gallbladder removed
I had my gallbladder removed. Every single member of staff, from start to finish were absolutely brilliant. I was so nervous, but was put at ease and well looked after. Definitely recommended. Thank you all.
19 czerwca 2023
Odpowiedź od Healthier Weight
Many thanks for your review Sarah.
We are so pleased to hear that you have received a great level of service and high level of care from the team here at HW.
Gallbladder removal
Fast, efficient, and in comfortable well cared for surroundings . My gallbladder removal was stress free
14 maja 2023
Odpowiedź od Healthier Weight
Thank you so much for your wonderful review!
Kind regards
HW
Odpowiedź od Healthier Weight
Thank you for your review Linda. We are so pleased that you have received a wonderful experience from our team.
Kind regards
HW
Knowledgable staff
Knowledgable staff
Kind and listen to your questions
Make me feel a valued patient at all times
22 czerwca 2023
Odpowiedź od Healthier Weight
Hi Sarah, thank you for taking the time to write your review. We are happy that you have received a great level of service from our team.
Kind regards
HW
Very friendly team. Very helpful
Everyone was super supportive and very friendly. Everyone was very willing to answer any questions I had and helped me through the whole process.
24 maja 2023
Odpowiedź od Healthier Weight
Thank you for your review Jordan, we are pleased to hear you have received the level of care and support that we strive for.
Kind regards
HW
Lovely nurse and the band adjustment…
Lovely nurse and the band adjustment was straightforward and painless
11 czerwca 2023
Odpowiedź od Healthier Weight
Thank you for your review Jennifer, we will be sure to pass on your kind words to our clinic nurse.
Kind regards
HW
I decided to have weight loss surgery…
I decided to have weight loss surgery but felt very nervous as I knew this would be a massive lifestyle change. I looked online at reviews and finally decided to go with healthier weight , I was put at ease from the moment I spoke to them, everything as run smoothly I am now in my fourth week after surgery and the healthier weight team have been fantastic, highly recommend
12 czerwca 2023
Odpowiedź od Healthier Weight
Thank you for your review, weight loss surgery is a huge decision and we are so pleased that you chose Healthier Weight as your provider. We look forward to continuing to support you throughout your weight loss journey and encouraging you to hit your goals along the way.
Kind regards
HW
From start to the present (18 months )…
From start to the present (18 months ) the attention from Healthier Weight staff has been first class , from original consultations , operation day and back up after op , I just can’t fault them at all , so it’s a big thank you from me and my wife for making the process so easy
12 czerwca 2023
Odpowiedź od Healthier Weight
Thank you for your wonderful review, it is great to hear even 18 months post op that you still feel supported and are happy with the care we provide.
Kind regards
Hw
Thank you for the support
8 czerwca 2023
Odpowiedź od Healthier Weight
Thank you for your review Tania.
Warmest Regards,
HW
Excellent
Excellent
I am thrilled with the service I have received to date, communication has been excellent and everyone so very kind and understanding.
8 czerwca 2023
Odpowiedź od Healthier Weight
Thank you for kind feedback Trudi, that's wonderful to hear. Clear and consistent communication is so important to help patients feel well-prepared and supported throughout their journeys. We look forward to following you on yours!
Warmest Regards,
HW
Everyone I have spoken to have been…
Everyone I have spoken to have been very helpful. from the moment I signed up for the surgery.
7 czerwca 2023
Odpowiedź od Healthier Weight
Many thanks for your review Wendy - we are always happy to help!
Warmest Regards,
HW
Avoid!!!!
I had a band in 2019, I was advised by surgeon that I would need at least 8 fills to see results, so i thought this meant I was having 8 fills no matter what, anyway covid 19 hit and we then go into lock down 2020, I suffered with mental health due to this and was off work a further year due to mental health I have advised this to staff at healthier weight and have all medical history on this, I had a band adjustment finally back in 2022 in Cardiff I have since tried and tried to book an adjustment but got no joy, they have now advised that there is no longer a clinic going to be in Cardiff, but it's OK you can still ome to Birmingham bare in mind Cardiff is a 30 min drive, Birmingham is 3 hours drive so there and back to have a fill is going to be 6 hours drive in total,the answer I got is you can always go to someone else as your out of warranty hmmmm I was told to go to somone else when I paid thousands of pounds to this company, avoid this company!!!!!! Would not recommend!!!!!
7 czerwca 2023
Opinia niezależna
Odpowiedź od Healthier Weight
Hi Gemma,
Thank you for sharing your experience with us.
We have a band adjustment policy in place which outlines the time that must pass in between adjustments – this policy is in place for the sake of patient safety, to avoid the risk of infection. We will not adjust a band unless medically indicated, as our main focus is always patient safety. There is not one fixed number of adjustments included in our aftercare, as this varies vastly between patients, based on individual needs. As we have advised on a telephone call with you, we are very transparent about our adjustment policy in our Terms and Conditions.
The pandemic had an impact on businesses and health care services all across the country, including here at Healthier Weight. As a business, we did our best to adapt during times that were challenging and uncertain, whilst always keeping patient care as a priority. Your Aftercare period ended in 2021, yet we have honoured 2 x free-of-charge band adjustment appointments as a gesture of goodwill, in light of the pandemic and the recent circumstances.
We note that you called us once in 2022, in May, to book a band adjustment. An appointment was booked for you accordingly, in the same month of that call. We received no further correspondence from you during 2022. The next time you contacted us was on the 7th of June 2023 in response to a message received from us, which notified patients that we would no longer be offering appointments in the Cardiff clinic. We understand the disappointment in response to this announcement. The end to our services in Cardiff was out of our control and it is as much as a disappointment to us, as it is to our Welsh patients.
On our telephone call, we informed you of the options going forward. To offer a solution where you remain under the care of Healthier Weight, we suggested travelling to Birmingham, as this is the nearest clinic to Cardiff. However, we have also explained clearly that you can still attend the same Cardiff clinic directly, separately from Healthier Weight.
We care deeply about our patients and will always do our very best to accommodate the individual needs and circumstances of each patient. As a Healthier Weight patient, you are a patient with us for life and we will continue to support you on your journey, if you are ever in need of assistance.
Warmest Regards,
HW
HW have been the perfect team
HW have been the perfect team, seamlessly managing my care for 20 months now. They helped manage my disappointment when my test results meant postponing surgery, they liaised with me about possible dates, pre op dieting, what supplements to take and generally preparing me for this life changing surgery.
When my initial date was postponed, there immediately refunded the money I’d paid which really helped me to build up trust in them. After the surgery they telephoned regularly to check up on me, making sure I was ok and managing. Each time someone different rang, they knew all about me and knew what conversations I’d had with their colleagues. They really were the best and I am ever thankful that this company was recommended to me. I wouldn’t hesitate to do the same.
25 maja 2023
Opinia niezależna
Odpowiedź od Healthier Weight
Hi AE,
Thank you for taking the time to share such a thoughtful review. It is wonderful to hear your positive feedback - patient care is absolutely essential to what we do and hearing your experience is heart-warming.
We are pleased that you have felt supported and well-informed throughout your journey so far. Thank YOU for choosing Healthier Weight - we are so excited to follow and support you on your incredible journey!
Warmest Regards,
HW
So far everytime i all to book an…
So far everytime i all to book an appointment or when I went to all the staff been professional and very helpful.
Thanks
Celma Brito
21 maja 2023
Odpowiedź od Healthier Weight
Many thanks for your kind feedback Celma - we are always happy to help!
Warmest Regards,
HW
My Journey so far with Healthier Weight…
My Journey so far with Healthier Weight has been perfect. All staff have been friendly and knowledgeable.
Any questions I have asked have been answered.
All calls have been arranged before and when the call is due they have been at the time arranged.
21 maja 2023
Odpowiedź od Healthier Weight
Hi Joanne,
Thank you for your review. It is lovely to hear that the care you have received on your journey so far has been thorough and punctual. We look forward to continuously supporting you on your journey.
Warmest Regards,
HW
The team are so kind and caring
The team are so kind and caring. They helped me through all the process, made me feel supported and looked after. I 100% recommend using this company for your weight losee!
17 maja 2023
Odpowiedź od Healthier Weight
Hi Patsy,
Thank you for your kind review and for recommending us to others. It is lovely to hear that you have felt reassured and supported on your journey so far.
Warmest Regards,
HW
Absolutely made to feel at ease couldn’t praise the nurse up more
Absolutely made to feel at ease couldn’t of been happier with the nurse 10 out of 10
20 kwietnia 2023
Odpowiedź od Healthier Weight
Thank you for your lovely words Kevin, we will pass this on to our Bariatric Nursing Team.
Warmest Regards,
HW
I would recommend to others that are…
I would recommend to others that are looking for surgery .
Healthier weight made sure I was happy with the service giving clear instructions of what to expect before and after surgery giving you time to process the procedure and after care .
They are always at the end of the phone and you are able to speak to them any time with concerns or just reassurance . If you are thinking about getting surgery please give them a call like me you won’t be disappointed all I can say is thank you healthier weight .
21 września 2022
Odpowiedź od Healthier Weight
Hi Julie,
Thank you for taking the time to write this wonderful review. We are so pleased that you felt well-informed prior to surgery. Clear information and communication is incredibly important, as it provides patients with both reassurance and confidence in the journey that lies ahead.
We are just a phone call away and are always happy to help. We look forward to checking in with you on your journey and supporting you throughout.
Warmest Regards,
HW
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.