We use Harrison Bathrooms / SCUDO every week for our orders and have always received great service. Janet Somers in the Accounts Department has been my main point of contact since October 2024,... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Janet is fantastic person to deal with very helpful and willing to take time to sort any issues. When Janet was off Charlotte did an equally as good job covering. Well done team
Needed an urgent order processing for one of our priority customers. Spoke to Megan who was very helpful and processed the order for me to be delivered the next day Pete Bathroomcity
Reakcja na opinię
Had an issue with my hot water heater. I sent a what’s app message. They tried to resolve the matter via what’s app straight away. Unfortunately the matter couldn’t be resolved and they sent me out... Zobacz więcej
Reakcja na opinię
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 16% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I had an issue with my toilet seat
I had an issue with my toilet seat. Sam advised me to forward pics. The issue was resolved immediately. Great customer service.
Great customer service
Thanks to Emma for excellent customer service regarding a problem with our lovely shower. We look forward to receiving the replacement fitting. Efficient & friendly problem solving
Emma has dealt with our issue very…
Emma has dealt with our issue very efficiently and our project is now back on track
Sam was very kind and understanding
Sam was very kind and understanding, helping with the problem we were having and kindly replacing the part as a gesture of goodwill.
Speedy response for replacement parts
Harrisons supplied kitchen mixer taps which proved faulty after a couple of years. My complaint was addressed promptly via email and WhatsApp and within 24 hours replacement parts on their way to me. Brilliant.
Customer Service excellent as always
Emma from customer service, via email, all was v efficient and was sorted in next to no time with the issue at hand
Will definitely use again
Thanks guys
Emma was great at resolving our issue
Emma and Jess were great at resolving our issue! Great service, thank you!!
Positive First Contact
Made contact with Harrison Bathrooms earlier today regatrding a problem with a bath panel fit, receved an email from Emma asking for more information.
So far the response from Harrison Bathrooms has been quick and good.
Great company to deal with!
Item delivered
Item delivered. Large wooden pallet and wooden frame to the pallet left on my drive. I called customer services who “invite” me to dispose of the pallet myself. Thank you for that invitation.
Quick Resolution to an item Damaged on Delivery
We regularly order goods from Harrison Bathrooms and unfortunately sometime things do get damaged in Transit. I contacted Eve who replied straight away and sorted the Replacement Straight Away.
Can't fault the service provided.
Happy Days
I contacted Emma at scudo/ Harrison …
I contacted Emma at scudo/ Harrison bathrooms regarding a faulty shower. With information shared by myself Emma managed to ascertain the part required and sent it to me free of charge
Exemplary service and now a working shower
After sales service
I had a problem with a freestanding tap that was just over a year old after it was fitted. Even though I was not aware of the lifetime warranty and therefore had not registered it they very kindly agreed to assist in this instance as a sign of goodwill.
I cannot fault their aftersales service
My favourite supplier
My favourite supplier. Their aftersales is the best in the country. Whitney and the rest of the team deserve high praise
Fantastic service
Fantastic service. Quick to respond and very helpful. I'd recommend the company to one and all.
Shower spares
Very polite, sorted out problem fast and efficient.
Highly recommend
Harrison Bathrooms. Poor Customer Service/ Faulty product.
I contacted Harrison Bathrooms when a shower supplied by them started failing about a year after installation. I found Harrison Bathrooms to be most unhelpful in dealing with this matter. 1st of all they tried to claim that the shower was not one of theirs. Once they accepted that they had supplied the failing shower they have jumped to conclusion that the failing part must be one that isn’t covered by the lengthy warranty they claim to be offering, despite there being evidence of this. I have found Harrison Bathrooms to be dismissive & unhelpful.
The difference between a good and bad company normally comes down to after sales service & I would not use Harrison Bathrooms nor purchase any product from them again.
Great customer service
Had an issue with a shower fitting that I bought from an independent retailer. Jess was exceptional, once the problem was identified a replacement was sent out the same day.
Doświadczenie Trustpilot
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