Köpte dem för ett år sedan och det enda jag haft med dem har varit att de hackat en gång, lade dem åt sidan ett tag och när jag provade dem igen någon dag senare fungerade dem så no problem. För 500... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Sadly my headphones were not well. One was blinking nonstop, the other with a faint light. Despite multpile restarts, I was unable to get them to work. I sent a video and it was determined that they w... Zobacz więcej
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We ordered headphones for our daughter but the shipment was delayed. Erika, customer service extraordinaire, communicated diligently each day to let us know when the color we wanted would arrive. She... Zobacz więcej
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Har ägt kanske 3-4 par i mitt liv och kan inte säga att det var de bästa köpen jag har gjort. Ville ändå ge det ett försök till. Senaste hörlurarna jag har köpt har väldigt dåligt batteritid. Så då... Zobacz więcej
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Informacje dotyczące firmy
O Happy Plugs
Napisane przez firmę
Happy Plugs is a Swedish company that creates fashion tech headphones.
Fast International Shipping
Up to 24 Months Warranty
24/7 Customer Service (Live chat & email)
Secure and Safe Payments
Over 10 million purchases globally
Dane kontaktowe
Kungsgatan 4B, 111 43, Stockholm, Szwecja
- help@happyplugs.com
- happyplugs.com
4,0
Dobra
961 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great customer support
Exceptionally good customer support! Maria was excellent, professional, quick in responding to my questions and solving the problems with my earbuds :)
5 grudnia 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hello Tea,
Thank you so much for this wonderful review! We're happy to know that you are satisfied with our service and we'd love to keep doing business with you!
Have a great day!
Erika and customer service was exceptional!
I had an issue with connecting my AirZen earbuds to my phone and Erika was in credibly helpful on troubleshooting. When the troubleshooting didn’t fix the issue she even arranged to have a new set sent to me. Erika was a pleasure to deal with and very professional.
Shane
1 grudnia 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hi Shane,
It's great to hear that your issue has been resolved and we are glad that you were satisfied with our customer support. We value our customers as they are part of our journey to success.
Thank you for taking the time to leave your feedback. We enjoy reading as it touches our heart.
Have a great day.
My issue was resolved rather quickly
My issue was resolved rather quickly. I thank Maria for her valuable help. I recieved the necessary guidance on email , which solved my problem without need of any further follow up.
1 grudnia 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hello CK,
Thank you so much for your review. We value our customer's time so we make sure to resolve every concern as fast as possible.
If you have any queries, please send us a message at help@happyplugs.com or via live chat and we'll be happy to help.
Have a great day!
Can't say I'm satisfied
Got mine as a gift a week or so ago. They don't hold charge.
The case seems fully charged and buds can be left in for hours (all night) but when I use them in the morning they have 40% battery and they only last 30 minutes.
And the left earbud makes an annoying clicking sound when sound is playing (volume is barely 1/4 of the way)
Kind of disappointed
2 grudnia 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hello Erika,
We deeply apologize for the battery issues with your earbuds. We'd be glad to help you out with that.
Please send us a message at help@happyplugs.com or via live chat so we can assist you with the issue.
Have a great day!
Maria was helpful and patient with me…
Maria was helpful and patient with me as my correspondence was slow. I had an issue with my earbuds and although it was purchased at another store, she assisted me due to issues I had going back there. Thank you.
22 listopada 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hi YM,
Thank you so much for your review. We value all our customers so we make sure that you are given the help you deserve.
If you have any queries, please send us a message at help@happyplugs.com or via live chat.
Have a great day!
Utmärkt och snabb kundservice av Erika
Utmärkt och snabb kundservice av Erika, när mina Happy Plugs inte fungerade som de skulle.
13 listopada 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hi Michaela,
We appreciate your honest feedback and you are truly valued.
Happy Plugs would always want our customers to feel good about the product that they purchased as we are true to our brand.
Please know that we are always here to assist you whenever you have concerns.
Thank you and have a great day.
I really appreciate for the pleasant…
I really appreciate for the pleasant service, I got my replacement on time and special thanks to Erika for giving good customer service.
30 listopada 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hi Merhawi,
We appreciate your honest feedback and you are truly valued.
Happy Plugs would always want our customers to feel good about the product that they purchased and the warranty services as we are true to our brand.
Please know that we are always here to assist you whenever you have concerns.
Thank you and have a great day.
Plugs didn't work
Plugs didn't work. Charged for premium set and they send me standard set. Bluetooth keeps cutting out. Cheap flimsy plugs. Horrendous customer service. They told me to disregard faulty set and new set of premium ones ( which I paid will be send) only the next day to renege on offer. They also charged me for express delivery but send them standard. Charger box is a cheap fragile couldn't be used for travel.
Not worth the hassle avoid.
Better plugs available for cheaper price that work!
Life is too short to be dealing with Happy Plugs crap product and customer service drama
a joke of a company
25 listopada 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hi John,
We appreciate your feedback and we will definitely take this into consideration. We heard you and you made your point.
We will reach out to you and see what can be done to resolve your issue.
If you have other concerns, you can also send us a message at help@happyplugs.com.
Thank you for your time and have a good day.
Maria was excellent amazing customer…
Maria was excellent amazing customer service
24 listopada 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hi April,
It is great to hear that you have been assisted well by our great customer support. We wanted to ensure that all our customers receive the best possible care whenever they contact Happy Plugs.
We thank you for your amazing feedback and wish you a very nice day!
Great costumer service
I had a problem with my earplugs. There wasn't any noice coming from it.
So I contacted costumer service. I got a quick respons and my problem was solved!
Anytime again.
25 listopada 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hi Jenny,
We're so happy to hear that you had a great experience with Happy Plugs. Your review made our day! Our whole team works very hard to keep customers happy, but we can only do it thanks to amazing customers like you.
Thanks again, and we hope to serve you again soon.
Sincerely,
The Happy Plugs Family
I really appreciate the efforts that…
I really appreciate the efforts that Maria did for me to claim replacement for the product. Thank you
17 listopada 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hello Jagmeet,
We appreciate your honest feedback and you are truly valued.
Happy Plugs would always want our customers to feel good about the product that they purchased as we are true to our brand.
Please know that we are always here to assist you whenever you have concerns.
Thank you and have a great day.
Fast and useful reply from Maria
Fast and useful reply from Maria. Solved my problem fast and easily, that was worrying me for days, not knowing what was wrong with my device. Thank You Maria.
24 listopada 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hi Favianna,
We are glad to know that you have received excellent and world-class customer support.
We are truly glad for the patience and understanding you spent to have this issue resolved.
Thank you for your wonderful time and have a great week.
Air 1
Touch controls way too sensitive, keeps pausing my music on Android when I'm not even touching it. Slight brush of hair is enough to set it off, and no way to turn this option off. Only for bald people.
24 listopada 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hi John,
We appreciate your feedback and we will definitely take this into consideration. We heard you and you made your point.
We will reach out to you and see what can be done to resolve your issue.
If you have other concerns, you can also send us a message at help@happyplugs.com.
Thank you for your time and have a good day.
Awesome customer service!
My right earbud broke and I procrastinated reaching out to customer service for a long time. I'm glad everything still worked out warranty/time-wise - Happy Plug's customer support is really kind. I talked to Erika and she always responded quickly and explained the process nicely. My replacement plugs have arrived and they work, I'm very happy! I'm also glad I didn't have to go through the process of sending the old ones back as it's such a hassle printing everything and bringing it to the UPS shop. (not really at home during the week)
22 listopada 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hi Laura,
It is great to hear that you have been assisted well by our kindest customer support. We wanted to ensure that all our customers receive the best possible care whenever they contact Happy Plugs.
We thank you for your amazing feedback and wish you a very nice day!
Great customer service
Erika was very helpful. She quickly found a solution to my issue and was lovely to work with.
20 listopada 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hi Carlee,
It's great to hear that your issue has been resolved as quickly as possible and experience any inconvenience.
We appreciate the time you took to leave your feedback and we are glad that your part of the Happy Plugs family.
Thank you and have a wonderful day.
Lost an earbud and got a new one sent…
Lost an earbud and got a new one sent to me for free. Excellent support by Erika
16 listopada 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hi Lorentz,
We show value to our customers as they give value to our company. A cliché as it may sound "It takes a month to find a customer and seconds to lose one"
Thank you for appreciating our efforts in making our customers Happy.
Have a great day.
Customer service is good!
Customer service is good!
They are kind and very helpful & they give you fast replies. Erika&Maria helped me a lot & they were kind too.
9 listopada 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hi Zsuzsa,
It is great to hear that you have been assisted well by our kindest customer support. We wanted to ensure that all our customers receive the best possible care whenever they contact Happy Plugs.
We thank you for your amazing feedback and wish you a very nice day.
Love from Sweden!
The customer service is excellent
The customer service is excellent. I usually dont expect any replies ,let alone helpful, from customer care hotlines , but happy plugs have set the bar high. The replies were prompt,detailed and solved the issue. The replacement was hassle free and the attention to detail from maria and erica through out l the correspondence was brilliant.
19 listopada 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hi Rahul,
Our customer support has undergone extensive training to ensure that we provide the best and world-class customer service experience.
We thank you for your great feedback and for being an amazing customer of Happy Plugs.
Have a great day, Rahul.
I (((HEART))) Happy Plugs!!
I LOVE Happy Plugs!! Thanks so much to Erika and Maria! They both were extremely helpful with resolving my situation. With a couple of email exchanges, per their request, I was able to explain my situation quickly and snapped a few photos/videos. With impressive speed, they had resolved my case and I was pleasantly informed that replacement Happy Plugs were on their way!! I am above and beyond impressed with Erika and Maria's swift and kind customer service. I always refer Happy Plugs to friends and family. I'm truly a fan for life!
16 listopada 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hello KM,
Wow, we really love your review as much as we love you! We'll surely continue providing excellent customer service to awesome customers like you!
Have a great day!
Great Customer Service
I had an issue with the microphone on my new Air 1 Go headphones. Maria in Customer Support was excellent to deal with and arranged for a replacement to be sent to me without any hassle. Great customer experience!
17 listopada 2022
Opinia niezależna
Odpowiedź od Happy Plugs
Hello Killian,
Thank you so much for your 5-star review. We're glad to hear that you're happy with our excellent customer service. Hope you enjoy the replacement of our Air 1 Go.
Have a great day!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
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