Hampton Lovett Consultant Surveyors Ltd Recenzje 205

I have had the same problem you all have had. I am open to coming together to make a complaint or see the grounds we have legally on this company.

1 year later and no update no money back nothing.

This company promised me thousands in a rebate hassled me for months told me i had a very very strong case after there specialist team had reviewed my case, WHAT A LOAD OF RUBBISH they are a bunch of scammers, after 2 years with numerous members of staff leaving the company and been passed from pillar to post no communication and failed cases with the VALUATIONS OFFICE not a penny they took my £1500 and just laughed at me... JOKERS...

I feel compelled to share my incredibly disappointing experience with Hampton Lovett Consultant Surveyors Ltd, a business rates surveyor company that promised to appeal to the VOA to reduce our business rates. Unfortunately, our interaction with them has been nothing short of a regrettable waste of time and money.

We entrusted Hampton Lovett with a significant sum of over £7,000, believing in their ability to provide professional services and deliver on their promises. However, we feel that they failed to do so and therefore we requested to terminate the contract. Subsequently, we received notification from them stating that another company would be taking over our case. This is a shocking revelation and a clear indicator of their inability to handle the job they were paid for.

The lack of transparency and professionalism displayed by Hampton Lovett is absolutely disgusting. It is incomprehensible how a company can, in good conscience, accept payment for services and then fail to deliver on their commitments. The fact that they handed our case over to another company without any prior indication is a clear breach of trust and raises serious questions about their integrity.

In essence, my experience with Hampton Lovett has been a complete letdown, and I strongly caution anyone considering their services. This company has proven to be a waste of both time and money, and their conduct is nothing short of a blatant con. I implore you to think twice before engaging with Hampton Lovett Consultant Surveyors Ltd – there are undoubtedly more reliable and trustworthy options available. Save yourself the frustration and financial loss by avoiding this company at all costs.

We instructed Hampton Lovett, on the understanding that there was a very good chance of a £7K rate reduction, with the possibility of this being complete in 12- 16 weeks, we're now 20 months down the line, with no clear picture and the only financial impact has been us paying out £6000.00 for them to subsequently hand our case over to another company, which is permissible according to their T&Cs. I'm not sure how other agencies faire, but if I had the choice again I certainly WOULD NOT HAVE BECOME INVLOVED, my advice would be to find a no win no fee service, you might pay more out in the event of a successful outcome, however you wouldn't be parting with money in first instance or in Hampton Lovetts case, the second instance too, as this is an ongoing challenge, there are additional fees for subsequent years challenges, a no fee service would "I'm sure" have more focus on the end result, I.e. a positive conclusion where they get paid.
engage at your peril !!. Update 29 January 2024 we have today received the valuation office decision, based upon the challenge submitted on our behalf by Hampton Lovett, the challenge was full of holes, unprofessional and incompetently carried out, the valuation office say the following " In summary, we are not persuaded by the evidence provided in your submission that you have demonstrated
that the adopted base price is unreasonable, and therefore propose no alteration to the current rating list entry." AVOID AVOID AVOID AVOID.

Do not trust this company, they will promise you that you have a good case and will receive a rate reduction and a refund of monies paid in business rates.
we paid them £1,500. 3 years later we have been told the appeal has failed. i wish i had read the reviews before i parted with a penny. in my opinion they are scammers.

Claimed that we would most definitely be due a refund on our business rates, 18 months later said it was not possible £1800 out of pocket, it seems like shady practice. This process is completely under hand. I have had to amend my review as the people I am leaving a review for are trying to be sneaky and remove reviews.

What a waste of £1500, 11 months later after chasing them every month for updates and hearing nothing i get a message from the government website stating my claim was unsuccessful. we were told by Hampton Lovett that we had such a strong case it was pretty much a guaranteed claim. keep your money these people are a bunch of chancers!

Avoid at all costs, spin you a pack of lies take your money and then sub-contract it to another company and say you are not guaranteed reduced rates. Pleas learn from my mistake after losing £1,750. Wish I had ready the reviews first. Mistake learnt but please do not follow in my steps!!!

Had written (TEXT) confirmation from the salesman to confirm a large reduction in my rates, this was 2019 handed over the fee and waited..............and waited.
many, many emails chasing and as of today nothing. They even had the audacity to request another payment to re-appoint them as the period for the first action had conveniently expired!!!

They seem to be very good at this and looking at the reviews and local feedback in my area one should avoid at all costs.

Lesson learnt..

So I left a review for this company last year, I was incredibly disappointed in their service, lack of communication and general lack of care. I wasn’t given the service that I was promised and they failed on every level, costing me a lot of hard earned money for nothing. I was asked to remove the review on the basis that they would work for me free of charge on the new ratings period. Guess what? They haven’t provided any evidence of any work carried out on my behalf again and they aren’t replying to emails either. So for the first ratings period they sent in their appeal with absolutely no evidence or information, of course it was over ruled. They didn’t bother to provide any other information or appeal it. This time around they haven’t bothered to send anything in and have completely ignored me. I will not be bullied in to taking down my review by Chris or Lily this time as I believe any potential clients should know that at best they are scammers but at worst thieves.

Since my review of 1st November, which I refused to take down, despite them offering to "come to an arrangement" if I did, they have now written to me advising me that, as per their terms, they have passed my case on to a third party who are "better placed to manage" my appeal.

From the outset, the sales representative and two other team members assured me that my business would be entitled to a business rates discount. I was given false hope during a meeting, a survey check, and an additional telephone check. Despite their repeated assurances that my business was eligible, the reality was starkly different. I ended up paying more than I did before I engaged with this company, and my trust in their supposed expertise has been shattered.The person assigned to my case left the business without any notification, leaving me in the dark for several months about the progress of my case.

Non-stop unsolicited spam. At least once a month since I formed my company, some clown from this joke of a company has been spamming me with something or other that they claim I'm entitled to.

If only they'd offer to give me peace and quiet, surely we're entitled to that too?

Another email from them saying I have a business rates credit outstanding which they can follow up. Have never needed to pay any business rates so they are just making it up to try and generate business for themselves. The email looks professional which will catch people and the firm appear to be a genuine firm.

I complained about this company in 2020 sending unsolicited emails and making false claims. The company removed me from their data base. However yet again I am being harassed by this scam company.

My experience is the same as most -

After handing over £1,400, in August 2021, there was a site survey to create a floor plan. A couple of emails requesting further information, which was provided. After which, no updates received until chased, then you receive a nonsensical explanation of where they are, which in which then has no follow up, until you receive a new invoice for the rollover period. I have given up with them and still have received no form of courtesy update or call since March.

I have come to the conclusion this is a scam and I was taken in hook, line and sinker.

to make matters worse, I was also receiving marketing mailers to take on their services under a different name - Duncan Taylor James

When I complained I received this:

Hi Matt

I have reached out to our marketing team… they have confirmed suppression of your domain has been requested. Apparently, it can take up to 21 days for this to become effective so I can only offer my reassurances and apologise for any upset or inconvenience.

So far as the outcome is concerned, I am afraid that I cannot give a definitive answer.

That was the only informative update I had.

So all I can say to sum up is, Avoid.

Any company who resorts to misleading and deceptive email marketing should not be in business.

I got an email today titled "Local Authority Overpayments" from Hampton Lovett Consultant Surveyors Ltd claiming:

"I am writing you to as we have noticed that there is an unclaimed Business Rates credit note against your business premises."

Really?

Seeing as the business has not had any premises for 4 years and has been dissolved for 2 years and owed business rates when it was dissolved it is literally impossible for such a 'credit' to happen.

I think one of two things is likely here.

1. That a private business (namely Hampton Lovett Consultant Surveyors) has access to 'credit notes' of a local authority and the local authority have made a mistake seeing as the business hasnt been trading for over 2 years and the business rates had arrears when the company ceased trading.

or

2. This is deceptive marketing

I have sent the email to our local authority and reported the deception

*A screengrab of the email was uploaded via the "attach a receipt" function as confirmation of the 'experience' with Hampton Lovett

I have also received a scam email about a business rates credit which I do not have

I responded to an email and made an enquiry over the phone. Very convincing lady on the phone called Hayley Perry but alarm bells rang when they insisted someone on site who is authorised to sign the paperwork for the assessor..I then checked Trust Pilot...lesson learned..if it sounds too good to be true it probably is! I will advise my local Trading Standards.