Corporatecommercialsurveyors Recenzje 292

Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Currently the service has been very good. Lyndsey Chance has been our agent and has helped us through the process. We are now waiting on survey team to contact us and move forward from there. Lynds... Zobacz więcej

Oceniono na 5 z 5

Rosie of CCS has been enormously helpful over the last two days in resolving some VOA issues re CCS Agency appointment promptly whilst we were on their site. She also clearly communicated the ne... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

From start to this stage has been fairly full on. Lots of questions and requests for information, some of which I had no idea about, had it not been for Lyndsey nursing me through I’m sure it would ne... Zobacz więcej

Oceniono na 5 z 5

I had made a slight error when registering our property on Government Gateway and they were so helpful in sorting this for me when I was struggling to sign back in. Can't thank them enough. The ser... Zobacz więcej

Reakcja na opinię


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

292 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 1 z 5

DO NOT USE THIS COMPANY!!!!!!!!

DO NOT USE THIS COMPANY!!!!!!!!

TOTAL SCAMMERS ..

THEY MAKE UP A DEBT AND THEN SEND BAYLIFFS TO YOUR DOOR, CONFRONT YOUR CHILDREN AND TELL YOUR NEIGHBOURS YOU OWE MONEY.

NO SERVICE WAS EVER DELIVERED.

DO NOT SIGN!!!!

I have never left a review for a company before. Please do not make the same mistake we did. They prey on new businesses, and totally mislead you.

21 maja 2026
Opinia niezależna
Logo Corporatecommercialsurveyors

Odpowiedź od Corporatecommercialsurveyors

June, please respond to our request for information. We cannot identify you as a client and the matter you describe appears most alarming - and therefore requires our immediate attention.

We look forward to resolving matters for you.

Trustpilot ocenia tę recenzję zgodnie z naszym procesem flagowania.

Oceniono na 1 z 5

They try to claim need for ongoing payments

What a terrible company to use for this. Trouble from start to finish and everything in between.

Firstly, they examine your premises and advise what they think can be reduced. They then take months and months to put a proposal together and argue your case. After all of this they then tried to push us to settle for a reduction just 20% of the original they believed possible. The worst part of this is they just advised us to accept it. We didnt do that as we still felt we had grounds to argue and we were proved right by getting a further 60% reduction. As a result you can see they are only in this to take their cut and don't care for the real savings that can be made for the end customer.

The care throughout was appalling and they were impossible to get an answer from and didn't rush to achieve any deadlines.

The aftercare is even worse. They then try to challenge that you owe them for future rating period challenges even though we don't need a future challenge (as our rate is now correct). Bu they are trying to claim that we want them to claim a future rating period is wrong which we have never spoken to anyone about. But even worse they want to charge us more than £5,000 to do a challenge that we don't need or qualify for.

Horrendous company really really please find somebody else to help you with this matter it will save you so much pain and time and money. All of which are precious.

14 maja 2026
Opinia niezależna
Logo Corporatecommercialsurveyors

Odpowiedź od Corporatecommercialsurveyors

We’re sorry to read your comments, but we must respectfully challenge a number of the points raised, as they do not accurately reflect the facts of the case.

Firstly, with regard to settlement advice, the Valuation Office Agency issued a formal agreement offer reducing the rateable value from £129,000 to £98,000.
Our recommendation to consider this was based on standard professional practice—balancing risk, timescales, and the VOA’s stated position at that time. Advice to settle is never given lightly and reflects our duty to act prudently based on available evidence, not hindsight.

It is also important to note that the Check and Challenge process is governed entirely by the VOA, including response times. For example, your Check stage was completed within 6 days of submission, demonstrating that progress is dependent on external timelines rather than any lack of urgency on our part.

In respect of fees and future rating periods, your signed Terms of Engagement clearly confirm that the instruction covered both the 2023 and 2026 rating lists. This ensures your position is protected across rating periods and prevents loss of potential savings opportunities.

We do not pursue fees outside of contractual agreement, and all terms were clearly documented and signed at the outset.

Finally, the suggestion that we are “only in this to take our cut” is strongly rejected. The engagement documentation explicitly states that all advice is based on professional judgement and market evidence.

That said, we do take feedback on communication seriously and will review this internally.

We would welcome the opportunity to discuss this with you directly and address any remaining concerns in full.

Oceniono na 5 z 5

initial registration…

I found the initial registration process a bit confusing, but with the help of Corporate Commercial Surveyors' friendly registration team, the process became quite simple. Looking forward to an equally pleasing experience once the paperwork gets to The Valuation Office Agency.

7 maja 2026
Opinia niezależna
Oceniono na 1 z 5

Impressive upfront, useless after payment

Avoid. The slick sales pitch and fast responses at the start are completely misleading.

We engaged them in March 2024, and initially they couldn’t be more helpful quick replies, clear answers, and big promises on timelines. As soon as the deposit was paid, everything changed. Communication dropped off dramatically, and getting any update became a constant struggle, I had to constantly ring up as no one would answer a simple email.

It then took until October 2025 over 18 months just for them to submit a claim to the Valuation Office Agency. That delay alone is unacceptable. We are now facing at least an additional 8 month wait for a response, which could have been avoided with competent handling.

To make matters worse, because the rateable value on the building has increased in this timeframe, they are now asking for additional fees, which I am contractually obliged to pay. please don't make the same mistake we did, you will regret it.

In short: Run for the hills if they contact you!!!

30 kwietnia 2026
Opinia niezależna
Logo Corporatecommercialsurveyors

Odpowiedź od Corporatecommercialsurveyors

We’re sorry to read this review and that Jonathan feels dissatisfied with his experience. We take all feedback seriously and would like to address a few important points for context.
Business rates appeals are a formal statutory process governed by the Valuation Office Agency (VOA), and timelines are largely outside the control of agents. Since the introduction of the Check, Challenge, Appeal (CCA) system, substantial delays at the VOA have been widely reported, with cases often taking many months or longer to progress once submitted. Unfortunately, no agent can accelerate VOA response times.
In this case, work continued behind the scenes during the period referenced, including evidence gathering, VOA correspondence attempts, and assessment of the most appropriate time to submit to maximise the prospects of success. Submission timing is a strategic decision, not an administrative one, and submitting prematurely can materially prejudice an outcome.
With regard to fees, our terms are fully transparent and agreed at instruction. Any additional fees linked to changes in rateable value arise from statutory circumstances and are set out contractually from the outset, not introduced retrospectively.
That said, we do regret if communication did not meet expectations at times. We consistently aim to improve our client communication and service delivery, and feedback of this nature is taken on board constructively.
We would welcome the opportunity to review this matter directly and address any outstanding concerns. We invite Jonathan to contact our senior management team so this can be discussed properly and, where possible, resolved.

Trustpilot ocenia tę recenzję zgodnie z naszym procesem flagowania.

Oceniono na 1 z 5

Registration Issue.

I’m writing this review about the registration lady who was eating when I spoke to from registration.
Very poor experience and quite frankly she was rude and unprofessional towards myself as she was very clearly eating down the phone while dealing with my issue, whilst also becoming loud, coming across as confrontational and frustrated at me asking for help with the registration process just repeating ‘follow the guides I’ve sent you’ despite me repeating I don’t understand the guides.
If this is how the start of the process is I dread to think how the rest of this is going to be and how other staff members will behave when I come to them for advice if I become stuck or need an update in the future, this has made me very hesitant and frankly nervous and extremely dissatisfied that this is how they treat customers.

Please possibly offer her some retraining and a customer service course on communicating respectfully.

28 kwietnia 2026
Opinia niezależna
Logo Corporatecommercialsurveyors

Odpowiedź od Corporatecommercialsurveyors

Thank you for taking the time to share your experience – I’m very sorry to read this and apologise for how the interaction made you feel.

This is not the standard of service we expect or aim to deliver, particularly at the beginning of the registration process where clarity, patience and reassurance are essential. I’m sorry that the guidance provided did not meet your needs and that the tone of the conversation felt confrontational or dismissive.

We take feedback like this seriously and will be reviewing the matter internally, including the points you’ve raised regarding communication and professionalism.

Your comments will be used constructively to ensure our team receives the appropriate support and training.

If you would be open to it, we would very much like the opportunity to assist you further and restore your confidence in the process.

Please contact us directly so we can ensure you receive the help and clarity you need.

Thank you again for bringing this to our attention.

Oceniono na 1 z 5

Not Recommended Based on Our Experience

I strongly dispute the response provided, as it only reinforces the concerns I have already raised.

I hold clear email evidence showing that I was provided with inconsistent and incorrect information, including correspondence referencing different clients. I am willing to provide this evidence if required, although I remain mindful of protecting the privacy of other parties involved.

The service delivered has been substandard and demonstrates a lack of proper understanding of the full circumstances. A key example is that your financial assessment was based on the assumption that our toilet was a usable location, which clearly illustrates the level of inaccuracy and lack of due diligence in your evaluation.

Furthermore, this is clear evidence of my initial comments that, rather than addressing the substance of my complaint in a professional and constructive manner, your response was issued immediately and focused on shifting blame onto me as the client. It is inappropriate and unreasonable to suggest malicious intent on my part when I am the customer who was approached and expected a competent and professional service.

There also appears to be a disregard for basic standards of client care, including sending incorrect emails without proper verification or concern for confidentiality. Instead of acknowledging or investigating these issues, you have issued generic responses and escalated matters by involving debt collection agencies, which has caused unnecessary stress.

This conduct falls significantly below the standard expected of a professional service provider. I reiterate my position that the service delivered was inadequate, and your response has done nothing to resolve the matter—in fact, it has further demonstrated the validity of my concerns. Furthermore, your own response serves as clear and direct evidence supporting the substance of my complaint.

I strongly advise any prospective clients to carefully consider this feedback and avoid engaging these services wherever possible, as my experience has been highly stressful, a complete waste of money, and has delivered no tangible value

5 stycznia 2026
Opinia niezależna
Logo Corporatecommercialsurveyors

Odpowiedź od Corporatecommercialsurveyors

Thank you for taking the time to share your feedback. We are disappointed to hear that your experience did not meet your expectations.
We take matters of communication, professionalism, and data security extremely seriously. We strongly dispute any suggestion that client data is mishandled within our business. At no point was confidential third‑party information knowingly or negligently shared, and we operate robust internal processes to ensure compliance with data protection obligations. Where concerns are raised, these are investigated appropriately.
Regarding the service itself, the scope, process, and commercial terms were clearly set out during our engagement, and we made repeated efforts to understand your business and address the issues raised. Our team’s intention is always to be thorough and proactive; however, we appreciate that the frequency of contact may not always align with every client’s preferences.
We also note your comments on fees. Our charges relate to the work undertaken and expertise provided, irrespective of outcome, and this is communicated transparently at the outset of every instruction.
We regret that, despite our efforts, you feel the service did not deliver value. We remain open to constructive dialogue and would encourage you to contact us directly if you wish to discuss the matter further.

Oceniono na 5 z 5

Current service

Currently the service has been very good. Lyndsey Chance has been our agent and has helped us through the process. We are now waiting on survey team to contact us and move forward from there.
Lyndsey has been contacting us throughout the registration process and has been a great help.
Look forward to continuing with the same level of service and a outcome that benefits myself.

14 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

SCAMMERS

Dealt with this company in the past they are just scammers. Take a close look at all there reviews (go back to May 2025 and scroll back ) The reviews all seem to have been written at the processing stage , its like going to a restaurant and giving a 5* review before you have had your meal! How many reviews mention how much money this company have saved them?

22 kwietnia 2025
Opinia niezależna
Logo Corporatecommercialsurveyors

Odpowiedź od Corporatecommercialsurveyors

We are sorry to learn of your dissatisfaction, and would welcome the opportunity to discuss your experiences with a view to resolving them. However, there is not enough information in your review to identify you amongst our client portfolio - We did ask you to respond to the information request sent on this platform, but you failed to do so, and we are disappointed that we remain unable to address your concerns.

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