It is EXCEEDINGLY RARE to find a company that "sticks to its guns" and retains its core values that first made it great -- often decades and decades ago ... Recently I have tested the mettle (AND... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Quick and efficient service. Great customer service, and special thanks to Jacqueline. She followed the order closely and made sure it could be shipped as quickly as possible.
I had a very important order at quite short notice. I spoke to Jacqueline who was very reassuring, checked stock and e-mailed me the next day to confirm that my order had been completed and was on its... Zobacz więcej
Are these AI generated reviews?? Because this company’s RUBBISH. Truly appalling customer service. No response to emails, despite emailing multiple times about a broken bracelet. This is completely sh... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
- Sklep z wyposażeniem domowym
- Sklep kolekcjonerski
- Sklep z podarunkami
- Sklep jubilerski
- Producent ceramiki
Napisane przez firmę
Founded in 1950, Halcyon Days is the quintessential destination for exquisite English objets d’art. Renowned for our iconic handmade enamel boxes, luxury accessories, stunning jewellery, and meticulously handcrafted gifts and tableware, we blend timeless craftsmanship with contemporary design. Each piece reflects our commitment to quality and artistry, making them perfect for special occasions or as cherished keepsakes. Discover the beauty of HALCYON DAYS, where tradition meets sophistication, and where memories are made into masterpieces.
Dane kontaktowe
251 Brompton Road, SW2 3EP, London, Zjednoczone Królestwo
- 01782652810
- customerservices@halcyondays.co.uk
- halcyondays.co.uk
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 28% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
A beautiful, elegant bangle
A beautiful bangle, versatile and elegant, highlighting your daily outfit.
Very helpful customer service and secure shipping.
A very recommendable shopping experience!

Odpowiedź od Halcyon Days
Superb British made items.
Jacqueline from customer service is fantastic with swift responses and resolutions, would thoroughly recommend to anyone. Superb pieces received and I am thrilled with my purchase. Thank you.
Wild meadow
Hello
jaqueline was particulary helpful in finding all the china pieces i needed to complete a very special gift for me
Excellent quality, design and service.
We have a collection of Easter eggs and Christmas boxes. The quality and design is really excellent. This year their service really surpassed itself. We have 43 Easter eggs collected annually for my daughter since her birth. In 2024 I forgot to buy one and got on to them in a panic. Within a few days they said they had found one for me and sent it very quickly. Really excellent service.
Great Experience with Halcyon days
Great Experience with Halcyon days, they literally could not do enough for me to ensure that my Easter Egg gift arrived at the right time. Highly recommended.
Halcyon Days is a wonderful company
Halcyon Days is a wonderful company. The products and Customer Service are second to none. I've long admired their craftsmanship and am now an avid collector of all their ranges
Superb
I placed an order and had to contact their customer services a couple of times. The response was swift and efficient, expertly dealing with my queries. The product is delightful, nicely wrapped, a very happy customer.
I ordered my itemhowever I made a…
I ordered my itemhowever I made a mistake in the text however Jacqueline spotted the mistake got in touch with me and we sorted it out
I would highly recommend this company and the people who work there the Comunication was first class.
the product I ordered was even better.
many thanks
Bob
Halcyondays.co.uk has consistently offered exceptional customer service for more than 10 years.
We are located in the U.S and for more than 10 years, we’ve been ordering gifts for family members from halcyondays.co.uk multiple times each year. Without exception, each order has been a truly exceptional experience at this high-end gift store. We normally order several of the annual and limited-edition enamels each year.
If there is ever a question about a gift or if we need help with the ordering process, all we have to do is reach out to the customer service team via email. The response is immediate, and our request is always greeted with impeccable service. The store boasts a thoughtfully curated selection of luxury gifts, each piece chosen for its quality, uniqueness, and style.
The staff is always knowledgeable about every product and genuinely passionate about helping us order the perfect gift. The elegant packaging and attention to detail further elevate each purchase, making the gift more special.
We normally would not take the time to write a review. But the customer service team at Halcyondays.co.uk deserves it. Their dedication to excellence is evident in every aspect, from the curated selection to the outstanding customer service. We will absolutely continue to purchase from Halcyondays.co.uk for future special occasions!
Ordered two mugs, in February, not sure of the date.
After a problem with my order, then a very helpful person sorted everything out. I was very pleased.
Very pleased with the product and…
Very pleased with the product and grateful to Jacqueline for her helpful advice and patience during the order process.
Had a slight problem with a product I…
Had a slight problem with a product I teas handled very well and a replacement was despatched and all sorted with ease
I cannot fault this company
I cannot fault this company, particularly Jacqueline in Customer Services. Nothing was too much trouble when we had to exchange a large bangle for a small one. All managed with the minimum of fuss, a truly seamless operation! Delighted with our experience and we shall definitely make further purchases. Thank you
It is somewhat tricky to order from US
It is somewhat tricky to order from US. Your “partners” are unable to personlize your enamel boxes. Contacted Jamie Powell in youe customer support and he put me in touch with Jacqueline, who hanled my order brilliantlt, effeciently and professionally. Box arrived on time and exactly as ordered. She took all the stress away. Gold star!!
Perfect and attentive service
Perfect and attentive service. My bespoke box wish came true and it is just as I hoped it would be. Every minor adjustment I requested, was happily and easily accommodated. I was surprised about how easy it was and would definitely order such a box again.
Excellent Service!
I have ordered from HD before and on this occasion I ordered an enamel box as a Christmas gift for my sister. Unfortunately I had to chase the order over a period of days and was finally informed there was an issue in the production process with the original item I had ordered. Jacqueline from Customer Services was lovely and most helpful in dealing with the issue, helping to resolve it quickly and efficiently for me. She was friendly, attentive and knowledgeable about the product and helped avert a potential Christmas morning gift crisis!!
I was very satisfied with the quality of the product purchased and the high standards of customer service too.
I would recommend this company and will use them again in the future.
Jacqueline was so helpful and went to…
Jacqueline was so helpful and went to huge efforts to sort out the fact you had been let down by your delivery firm. She was super responsive and followed up exactly as promised.
No one responds to emails or phone…
No one responds to emails or phone calls. Not helpful when I am trying to find out a delivery date for a Christmas Present.
I have been ordering the Christmas Box…
I have been ordering the Christmas Box for 36 years. This year in October as usual I ordered the 2025 box. To date I have still not received the order despite numerous calls to customer service who never answer and send me straight to voicemail. 10 days ago I eventually got through, they promised the box would be delivered by 12/12/25. Still no delivery. called numerous times again - no response.
Horrendous service - could someone from the company get back to me and be honest with me.
Jonathan Rowland order no HC100247.
Doświadczenie Trustpilot
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