I really like the colours, they were exactly what I was looking for. I painted my bedroom in the toasted teacake (giving cosy sophisticated vibes) and my hallway in the mykonos harbour (giving deep bl... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
Bought the Venezia mural. It was easy to choose the section that we wanted. The instructions and cropping tools are good and you can adjust size, place, focal point etc. I sent for samples to decide o... Zobacz więcej
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Denise was the nicest, most pleasant and informative person ever. I really appreciate all her help and the way she spoke to me that even with my accent she took her time to understand me and help me,... Zobacz więcej
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I worked with AnnaMaria to troubleshoot and resolve an issue with my order. She was perfectly knowledgeable on the product (offset design wallpaper) and supported me thru all steps, including followin... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
For 80 years, Graham & Brown has inspired people to think differently about their interiors through continuous innovation, creativity, and craftsmanship. Founded by two friends - Harold Graham and Henry Brown, the business has been family-run from its Headquarters in Blackburn, Lancashire, since 1946. Renowned for a rich design heritage and passion for colour, Graham & Brown offer premium-quality ranges of wallpaper, paint, murals, curtains, blinds, bedding and more, all designed to partner perfectly, offering a seamless coordination that helps simplify the decorating journey - everything you need for a to create stunning rooms.
Dane kontaktowe
Graham & Brown, Stanley Street, BB1 3BW, Blackburn, Zjednoczone Królestwo
- 08081683795
- help.is@grahambrown.com
- grahambrown.com
4,5
Doskonała
2 tys. recenzji
Odpowiada na 98% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inappropriate codes
A bit disappointed as I had a code for free samples of wallpaper, however the website would not accept it
5 kwietnia 2026
Odpowiedź od Graham & Brown
Thank you for your feedback.
We sincerely apologise for any inconvenience caused. Please note that the free sample code must be applied at checkout and can only be used in line with the offer terms and conditions. If the code is not being accepted, it may be due to these conditions or the items selected.
If you would like us to check this for you, please feel free to contact us with the details of your order and we will be happy to assist.
Odpowiedź od Graham & Brown
Thank you for your kind feedback.
We are pleased to hear you found the ordering process easy and appreciate your recommendation.
Ordered and it was no problem to get it…
Ordered and it was no problem to get it delivered at the time we needed it
2 kwietnia 2026
Odpowiedź od Graham & Brown
Thank you for your kind feedback.
We are pleased to hear your order arrived as expected and met your required timescale. We appreciate you choosing Graham & Brown.
A great site to plan the redecoration…
A great site to plan the redecoration of any room. You can upload a photo of your room, and then see what the paint/ wallpaper/mural will look like in that room, with your furniture etc. in it. Tester pots available, and quick delivery.
3 kwietnia 2026
Odpowiedź od Graham & Brown
Thank you for your kind feedback.
We are pleased to hear you found the site helpful in planning your room and that you are happy with the service and delivery. We appreciate you choosing Graham & Brown.
Beautiful wallpaper arrived quickly
Beautiful wallpaper arrived quickly, and in great condition. Love this store they have amazing wallpaper options and regularly offer good discounts.
22 marca 2026
Odpowiedź od Graham & Brown
Thank you for your kind feedback.
We are pleased to hear your wallpaper arrived quickly and in great condition, and that you are happy with our range. We appreciate you choosing Graham & Brown.
Wallpaper sample
Only ordered a sample bit was easy to do
Fingers crossed I like it when it comes
2 kwietnia 2026
Odpowiedź od Graham & Brown
Thank you for your kind feedback.
We are pleased to hear the sample was easy to order. We hope you are happy with it when it arrives and look forward to assisting you further.
Easy to follow instructions
Easy to follow instructions - and precise well made videos. Will certainly use this company again.
1 kwietnia 2026
Odpowiedź od Graham & Brown
Easy to follow instructions
Easy to follow instructions - and precise well made videos. Will certainly use this company again.
Ordered wall mural
Ordered wall mural
Finally had the decorator hang it and it looks awful- so many blemishes on the pigment, paid extra for fibrous finish.
Silver smudges on the edges- the paper is black with flowers
Such a shame for nearly £300
Don’t think I’ll be able to hide the blemishes
Customer service not great, asked to take repeated photos, have done and same email returns for photos needed.
Won’t bother again
30 marca 2026
Opinia niezależna
Odpowiedź od Graham & Brown
Thank you for your feedback.
We sincerely apologise for the inconvenience you have experienced and that the mural has not met your expectations. We understand how disappointing this must be, particularly after the effort and cost involved.
Our team will be happy to assist further if you contact us at help.is@grahambrown.com, where we can review your case and support you with the next steps.
If you require any further assistance, please do not hesitate to contact us.
Quick and easy to order on line.
1 kwietnia 2026
Odpowiedź od Graham & Brown
Thank you for your feedback. We are pleased to hear that you found the ordering process quick and easy.
If you need any further assistance, please do not hesitate to contact us.
Don't trust it to be in stock.
We ordered wallpaper. ETA was typical, as expected 10 business days if I recall correct. Three days later, looking at my Visa balance, the order has been refunded. Check online and the order is noted as refunded. No email, no notice. We were counting on delivery and the clock is now reset. If it's not available, don't let us put it in the basket and complete the order. Second, let us know. We could have missed this.
22 marca 2026
Odpowiedź od Graham & Brown
Thank you kindly for your feedback. We note a member of our US Customer Service Team have since been in touch.
What a shambles.
Ordered a sample of wallpaper on Wednesday on what was next day delivery. Turned up on Monday with the wrong wallpaper and wrong name and address (Doreen. S) Called up and spoke to Dave who promised I would receive it the next day and he would confirm with an email. Now Wednesday and no sample and no email. Called again and told not sent out, so I asked for a refund. Incredibly poor service from Graham and Brown. If they cant send a sample out I am not going to buy their £110 a roll wallpaper and so have gone elsewhere. Very disappointed as I am keep to get my lounge papered. Order Number: 2170699
18 marca 2026
Opinia niezależna
Odpowiedź od Graham & Brown
Thank you kindly for taking the time to speak with me earlier about this matter. I'm glad we were able to discuss and hopefully resolved this positively and to your satisfaction. Wishing you all the best with your up coming project - Laura.
Odpowiedź od Graham & Brown
Thank you for your feedback! We’re so pleased to hear that you found it quick and easy to order your sample.
Odpowiedź od Graham & Brown
Thank you for your kind feedback. We’re pleased to hear you found the website easy to navigate.
Given a free phone no to order but was…
Given a free phone no to order but was not recognised!
23 marca 2026
Odpowiedź od Graham & Brown
Thank you for your feedback, and we’re sorry to hear you are experiencing an issue.
If you’d like, please contact us at help.is@grahambrown.com
and we’ll be happy to assist and make sure you can place your order.
"Next day delivery" paint hasn't arrived almost a week later!
Ordered paint for next day delivery and almost a week later, no paint. This was ordered to tie in with time taken off to paint our kitchen so the fact it hasn't arrived is frustrating. Customer service said it had been misrouted by DPD, so another was dispatched for delivery today - delayed again by 24 hours. Totally unacceptable delivery service and considering just cancelling altogether and ordering from another brand.
17 marca 2026
Opinia niezależna
Odpowiedź od Graham & Brown
Thank you for your feedback, and we’re very sorry for the delay and the inconvenience this has caused, especially as you had planned time off to complete your project.
Although the delay appears to be due to a delivery issue with DPD, we fully understand your frustration and appreciate how disappointing this situation is. We have already arranged for a replacement to be sent, and we’re monitoring this closely to ensure it arrives as quickly as possible.
We sincerely apologise for the experience and the disruption caused, and we appreciate your patience while we work to resolve this for you.
Such gorgeous samples
Such gorgeous samples. Great for matching and planning. Really quick dispatch too
17 marca 2026
Odpowiedź od Graham & Brown
Thank you for your feedback. We’re so pleased to hear you’re happy with the samples and that they’ve been helpful for your planning. It’s great to know they arrived quickly as well.
We really appreciate you taking the time to share your experience.
The colour matching suggestions where a…
The colour matching suggestions where a great assistance and colours were easily found to order.
21 marca 2026
Odpowiedź od Graham & Brown
Thank you for your kind feedback. We’re pleased to hear the colour matching suggestions were helpful and that you were able to find the colours you needed with ease.
Odpowiedź od Graham & Brown
Thank you for your feedback, we’re glad you found it easy to order a free sample.
Odpowiedź od Graham & Brown
Thank you for your feedback. We’re glad you’re happy with the colour and quick delivery, and really appreciate your support. We look forward to your next order.
Easy to order
19 marca 2026
Odpowiedź od Graham & Brown
Thank you for your feedback, we’re glad you found it easy to order. We really appreciate your support.
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