Grace Removals Group - Adelaide Recenzje 

99
•
Wynik TrustScore: 4.5 na 5

4,4

25 Hewittson Road, 5113 Edinburgh North, SA, AU

•

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

For Interstate removal plus car transport reasonable quote. Packing crew were on time, worked steadily and efficiently. Friendly. Nothing too much trouble. Removalists also arrived on time. Again we... Zobacz więcej

Reakcja na opinię

Oceniono na 2 z 5

Sales rep initially was very good, until there was a problem. Communication breakdown resulting in later than expected delivery. As a result I had to arrange extra days accomodation. Some things got p... Zobacz więcej

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Oceniono na 5 z 5

Quick turnaround from them when we needed household goods shipped from Adelaide to Stavanger asap. Price was lower than what we expected and the service was impeccable. Goods well packaged and arrived... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Grace helped me moved international and within Adelaide as well (simultaneously). The best set of folks you can rely on to do this for you. A very talented and great subject matter experts. A big shou... Zobacz więcej

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Informacje dotyczące firmy

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  3. Usługa wysyłkowa
  4. Usługi logistyczne

Napisane przez firmę

Grace offers a diverse range of household and commercial moving services including Australia wide removals and storage, information management and more. Visit us today for a free quote.


Dane kontaktowe

  • 25 Hewittson Road, 5113, Edinburgh North, SA, Australia

  • 1300725991

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

99 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,4

Wszystkie recenzje

(99)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 269

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Professional individualised service

Professional individualised service. Damien and Adam who did uplift and delivery were amazing

23 czerwca 2024
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Heather,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Oceniono na 5 z 5

We cannot recommend Grace highly enough.

We cannot recommend Grace highly enough. They were prompt, professional and reliable from the very first phone call, and the crew who assisted with the move were outstanding. Thank you for a smooth, hassle-free experience.

18 maja 2024
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Joslyn,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Oceniono na 5 z 5

Straight forward

Straight forward, easy, friendly, capable.

13 maja 2024
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Kathryn and David,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Oceniono na 5 z 5

Made international shipping easy and affordable

Grace Removals made it easy and affordable to ship a couch, two chairs and some boxes back to the USA. This was less than a full container. They packed everything for me quite well. I was able to track the shipment through the Panama canal. It took approximately four months to go from Adelaide to Indiana, USA, door to door. They brought everything inside my house when they delivered it.
Excellent service throughout the process. Affordable.

11 sierpnia 2023
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Suzzane,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Oceniono na 5 z 5

The staff were wonderful and would…

The staff were wonderful and would recommend to everyone…Helen

13 lutego 2024
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Helen,

Thank you for leaving us such a brilliant review. We are thrilled that you appreciate our service. We put customer experience and satisfaction as our priority. Looking forward to helping you move in the future.

Kind regards,
Grace Customer Service

Oceniono na 1 z 5

Grace, The worst moving company ever

The worst moving company ever. DO NOT USE THEM!

We used Grace 3 times before, this was the second international move so we thought we knew what to expect, but how wrong we were.

Care seized the moment the full amounts was paid. Staff did not perform their duties. Inventory was a mess. Wrapping was never completed. The rep never checked in, 18 boxes or items never arrived, boxes and wrapped items was opened, not by customs, delivery took twice as long as quoted while our belongings were just sitting in their warehouse for no reason.

Do not use them, they are the worst!

28 stycznia 2024
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Pieter and Lynn,

Thank you for getting in touch with us. We take our customer service very seriously so we’d like to apologise that your recent experience was below expectation. We’ve been able to locate your details in our system and a representative will be in touch with you to follow up.


Kind regards,
Grace Customer Service

Oceniono na 5 z 5

Adelaide to Cairns

See previous page

4 stycznia 2024
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Gretchen,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Oceniono na 5 z 5

highly trustworthy moving company

Grace is a highly trustworthy moving company with an excellent overall service experience. Their staff members are responsible and promptly respond to enquires. There are no additional charges, and the transportation and handling of furniture are also done with attention to detail. Highly recommended!

29 grudnia 2023
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Eva,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Oceniono na 5 z 5

GRACE REMOVALS WAS EXCELLENT

Grace Removals was excellent. Quick, efficient, respectful of my property. The removalists were friendly and courteous. It was an easy, non stressful process. I would recommend Grace Removalists to anyone that has to move and wants their property returned in one piece.

14 grudnia 2023
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Darlene,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Oceniono na 5 z 5

Very efficient and friendly service

Very efficient and friendly service. Great removalist who were quick and professional

29 listopada 2023
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Michael,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Oceniono na 5 z 5

Recommended.

Services provided in Australia were excellent although the goods packing listing could have been better with a little more time/effort. Adelaide office & depot staff were very helpful throughout the process.
Quotation was not the cheapest but overall was competitive.

25 lipca 2023
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Richard,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Oceniono na 5 z 5

The collection and delivery personnel…

The collection and delivery personnel were courteous and obliging showing no arrogance or impatience!

26 października 2023
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Newton,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Oceniono na 5 z 5

The removalists team on both ends were…

The removalists team on both ends were amazing, super friendly and helpful.

25 października 2023
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Talina,

We’re glad you enjoyed your experience with Grace. Thank you for your positive feedback, we’ll send this on to our moving team.

Kind regards,
Grace Customer Service

Oceniono na 5 z 5

Perfection plus

Whilst I wasn't expecting the initial cost, once the 2 lads arrived and did everything perfectly WITHOUT one issue it was well worth every cent... 💯 hassle free and spot on.
Would highly recommend and would NOT move again with anyone else...
Sincere compliments to both lads who did my move too - absolute professionals who know their trade...

25 października 2023
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Pete,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Oceniono na 5 z 5

Efficient service and excellent communication

Moving to another country can be a traumatic experience, however Grace Removals Group made it seem so easy. They provided a seamless service from initial contact and pick-up in Adelaide through to delivery of possessions by Asian Tigers Group in Thailand. Communication was excellent during all stages in the process and staff were very responsive to queries.

6 października 2023
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Murray,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

Oceniono na 5 z 5

Everything went well

Everything went well. Great experience

4 października 2023
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Mrs. Mafalda,

We’re pleased to hear of your positive experience with Grace. Thank you for sharing your feedback. We look forward to working with you again in the future.

Kind regards,
Grace Customer Service

Oceniono na 5 z 5

After selling our home with a 14 settlement

After selling our home with a settlement of 14 day time was super important. We contacted several removalist and found Grace were the company that worked in with us the best.

9 lipca 2023
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Dennis,

Thank you for taking the time to review our service. It was a pleasure serving you as a customer.

Kind regards,
Grace Customer Service

Oceniono na 1 z 5

poor service

So, unpacking to bench is complimentary? So, if we forget to do it and leave you high and dry, we didn't really make a mistake? Please! I may be wrong but, most fair minded people would call that a fail?
We have moved around the country a number of times with Grace and found this experience really disappointing. For the above reason and:

1. Microwave left behind in Adelaide
2. Constantly hounded with no answers to our questions because they couldn't 'find' my companies part of the payment that was there the whole time..."oh, we didn't look there".
3. 15-20 day transit from Adelaide to Toowoomba, my company gets containers from Perth in 5-7 days
4. Because our load was 1 and a 1/2 containers there was no guarantee of the second 'load' arriving at the same time. At time of quote we had 1 container?
The experience made, what is a stressful experience, nearly traumatic. Not only will I not use you again but, I'll recommend that my company uses extreme caution in taking on your services.

25 sierpnia 2023
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Hi Shaun,

Thank you for rating us. It seems that your recent move with Grace is below expectation. We take our customer service very seriously, so we’d like to apologize that your recent experience with Grace was below expectation. We’ve been able to locate your details in our system and a Grace representative will be in touch with you to follow up.

Kind regards,
Grace Customer Service

Oceniono na 5 z 5

Friendly staff

Friendly staff, both admin and removal crews. The only company that bothered to send anyone out to check out the job

11 sierpnia 2023
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide


Dear Peter,

Thank you for sharing your feedback with us. We’re so glad you enjoyed your experience and we look forward to helping you move in the future.

Kind regards,
Grace Customer Service

Oceniono na 5 z 5
Logo Grace Removals Group - Adelaide

Odpowiedź od Grace Removals Group - Adelaide

Dear Peter,

Thank you for choosing Grace. We’re so happy to hear you had a great experience with us and look forward to helping you move again in the future.

Kind regards,
Grace Customer Service

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