Loved the packaging. I bought mine from Target. Paid a pretty penny. I love the over all writing of them. But , the colors advertised were off by alot. On the web site the colors names were... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Very questionable company. This is no small art shop, but possibly just a drop shipment from overseas. Items are shipped poorly and feel cheaply made. One came severely damaged. Customer service is sl... Zobacz więcej
Reakcja na opinię
These boxes are all you need to complete hundreds of pages of junk journaling and scrapbooking! Everything you need of high quality coordinated paper, stickers, washi tapes, stencils, embellishments,... Zobacz więcej
Reakcja na opinię
The entire set came beautifully packed. There are such fine quality miniature brushes bundled with the set of paints. Being a watercolor artist, I have been very picky about the good pigments and I m... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The idea for Grabie started in 2021 as a response to the widespread anxiety and depression that touched many of our lives during the pandemic. We ourselves have experienced the uplifting, inspiring, and healing powers of creative expression through art and became passionate about making it available and accessible to as many people as possible! Together we’re committed to encouraging everyone to embrace their individuality and express themselves creatively. Our goal is to support as many people as possible by giving them access to art supplies that they would not otherwise have. We’ve seen how art can support mental health, so we’ve created the Grabie Art Fund to fund donations of art supplies to our partner organizations. Your purchase helps to put thoughtfully selected art supplies into the hands of people in underserved communities, to support mental health via art therapy.
Dane kontaktowe
530 Showers Dr Ste 7129, 94040, Mountain View, Stany Zjednoczone
- 06199167440
- service@grabie.cc
- grabieart.com
3,7
Średnia
194 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 75% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
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Be careful
Very questionable company. This is no small art shop, but possibly just a drop shipment from overseas. Items are shipped poorly and feel cheaply made. One came severely damaged. Customer service is slow to respond if they do at all, and the return process is intentionally difficult to deter customers from bothering. Returns do not ship to the company, but to one person in a suite in California.
17 grudnia 2025
Opinia niezależna
Odpowiedź od Grabie
We sincerely apologize for the concerns and the negative experience you had with your order. Please be assured that Grabie is a legitimate company, operating with standardized processes and a commitment to quality. We deeply regret that one of your items arrived damaged, and we have already processed a refund for the affected product. Your issue should now be resolved. We truly value feedback like yours, as it helps us improve our products and service. If you have any further questions, concerns, or suggestions, please don’t hesitate to reach out—we are committed to continuously enhancing our customers’ experience. Thank you for your understanding!
Everything I have received is amazing!
12 września 2025
Opinia niezależna
Odpowiedź od Grabie
Thank you so much for your kind words! We’re thrilled to hear you’re enjoying everything. Your support means a lot to us!
Ordered a watercolor book on landscapes…
Ordered a watercolor book on landscapes in the beginning of August and have the item number A12100121123 for$19.59 and tracking number and the reason why it’s not being shipped is GRABIE wrote down my address wrong. They have my cell number and could have contacted me on this issue but it’s 58 days now and no response back from my 2 emails and 2 attempts on trying to reach them on their Instagram page and still Nothing. I had friends that wanted to get stuff from GRABIE but I talked them all out of it. Here’s why because of what I mentioned above. GRABIE says they reply back within 2 days and to be patient. Well I’m seriously done with GRABIE cause they are a fraud company in my opinion and I see it with plenty on this site that others agree with me. All I wanted was what I paid for on my hard earned money and being a paid customer they really just push you to the side cause all they really wanted was the money and forget if customer needs help with their order. Business like this tends to fail when the time is right.
9 sierpnia 2025
Opinia niezależna
Odpowiedź od Grabie
We sincerely apologize for the inconvenience and frustration caused. We have replied to your previous emails, but for some reason, it seems you did not receive our responses. Regarding social media, our team has recently been handling a high volume of collaboration inquiries, which may have caused your messages to be overlooked. To help resolve this as quickly as possible, could you please kindly email us your correct shipping address, or let us know if you have an alternative email we can use to reach you? We are committed to making this right and ensuring you receive the product you ordered. Thank you very much for your patience and understanding!
Odpowiedź od Grabie
Thank you so much for your kind words! We’re thrilled to hear that you love our products. Your support truly means a lot to us and inspires us to keep creating high-quality art supplies and stationery.
My order came quickly and was correct.
27 sierpnia 2025
Opinia niezależna
Odpowiedź od Grabie
Thank you so much for your great feedback! We’re thrilled to hear your order arrived quickly and was exactly what you expected. We really appreciate your support!
Limited response from customer support, they take your money and say and do nothing
I bought glitter pens in two separate orders with the same address around the same time. One arrived just fine, but there was a "problem" with the other one. I started communication on September 19th and they responded to me three days later. I responded right away and still had to wait a few days for them to reply to tell me I need to send additional payment to reship the item. I sent them payment for the additional shipping (which should be waived at this point) and they have not given me any confirmation that they received payment or that they are sending me my $40 order. I have followed up numerous times and I am getting crickets from them. What is going on with your customer service? Can I please have my order?
19 września 2025
Opinia niezależna
Odpowiedź od Grabie
We sincerely apologize for the inconvenience and the frustration this delay has caused. Due to a high volume of inquiries recently, our response time has unfortunately not met expectations, and we are actively working to clear the backlog. We have received your payment and your replacement package has already been arranged.
We truly appreciate your patience and understanding, and we are closely monitoring your order to ensure it reaches you as soon as possible. Thank you for giving us the opportunity to make this right.
Horrible Customer Service Ruining Good Product Experience
I have used their watercolors, and as a beginner hobbyist like them a lot. This led me to order some additional products from them over a week ago. The website says up to 3 business days for shipping. We have exceeded that with no change in my order. I have sent emails to customer service and contacted them via social media accounts. Crickets. Their site also says they “prioritize customer” service. If I cannot get any movement soon (and mind you, I am working with the expectation of the shipping time frame under the FAQs in their website) I will have to file a dispute of the charge with my credit card company. It’s disappointing because they make good product.
20 września 2025
Opinia niezależna
Odpowiedź od Grabie
We’re truly sorry for any confusion caused. Your order includes a special item (Art Quarterly Club Box), which follows a different shipping schedule and will be sent out by December at the latest. If it’s ready sooner, we’ll ship earlier. We understand your frustration and are working with our team to see if we can ship your Autumn Palette Collage Activity Book separately in advance. Thank you for your patience! We deeply value your support and will make this right.
The variety of colors is amazing!!
2 września 2025
Opinia niezależna
Odpowiedź od Grabie
Thank you so much for your kind feedback. We’re thrilled to hear you’re enjoying our products!
Have not received order i placed in July
Have not received order i placed in July
16 września 2025
Opinia niezależna
Odpowiedź od Grabie
We’re very sorry for any confusion or inconvenience. Your order includes the 2025 Limited Edition Holiday Advent Calendar, which was a pre-sale item. It is now in stock, and we have prioritized your order for immediate shipment. Thank you so much for your patience and understanding. We truly appreciate your support!
Ordered and tracking my order with my…
Ordered and tracking my order with my shop app. Two weeks still preparing shipping according to shop. They didn't respond to my email regarding update of my order. Silent. My first and last order.
4 września 2025
Opinia niezależna
Odpowiedź od Grabie
We sincerely apologize for the delayed reply. We usually respond to emails within 1–2 business days. We’ve checked your order and it is on its way, and we’ve already replied to your email. We’ve also resent the shipping confirmation email so you can track your package easily. Thank you very much for your patience and understanding!
Odpowiedź od Grabie
Thank you so much for your kind words! We’re delighted to know you’re enjoying the colors and quality. Your support means a lot to us!
My order lost !!
My order lost !!! Return my money or give me. Order please!!!
6 czerwca 2025
Opinia niezależna
Odpowiedź od Grabie
We sincerely regret the inconvenience caused. We checked your order and found that the delivery failure was due to an incorrect address provided, and unfortunately, we did not receive the returned package. To ensure you receive your order, a reshipment can be arranged, which requires covering the standard shipping cost. We are committed to resolving this matter and welcome your confirmation to proceed. Thank you for your understanding!
Finding it Impossible to get a response
Have been trying to get in contact with the Grabie team for over a month via fb, email, TikTok and Instagram, no one has responded to me.
How do I actually speak to someone?
30 maja 2025
Opinia niezależna
Odpowiedź od Grabie
Thank you so much for your interest in collaborating with us. Our team is currently reviewing a large volume of collaboration inquiries. This review process is taking longer than expected, and we sincerely apologize for the delay in response. If your content aligns with our upcoming campaigns, we’ll be sure to get in touch. Thank you again for your patience and your interest in working with Grabie.
It’s been a minute since I’ve ordered…
It’s been a minute since I’ve ordered from Grabie ~ do fine remember off hand what I purchased but I know I loved whatever it was! I’ll be back when I’m Lovie more paint or brush related items. But if you’re looking for supplies you should set it from Grabie!!
22 maja 2025
Opinia niezależna
Odpowiedź od Grabie
Thank you so much for the kind words and support!
Love the variety of products offered…
Love the variety of products offered and quality of every item that I have purchased has definitely exceeded my expectations!
18 marca 2025
Opinia niezależna
Odpowiedź od Grabie
Thank you so much for your wonderful feedback!
Beautiful assortment in each box
I look forward to the monthly subscription boxes with anticipation. Each box includes a fantastic variety of papers and stickers in beautifully designed envelopes. Depending on the monthly theme, some envelopes include lace and other items like glue pens, rope, etc.
20 maja 2025
Opinia niezależna
Odpowiedź od Grabie
Thank you for your kind words! We're so glad to hear you're enjoying the box. Your support means everything to us!
Super F-U-N box of watercolors.
I ordered a little floral box of watercolors and absolutely love it. What a great deal. I immediately did the test page to show how each color looks on paper. I'm not a watercolorist and I think now I am. Painted the table of elements and had such good color choices. Thanks Grabie!
21 kwietnia 2025
Opinia niezależna
Odpowiedź od Grabie
Thank you so much for your kind words! Happy painting!
Odpowiedź od Grabie
Thank you so much for your kind words!
The Grabie boxes are always wonderful…
The Grabie boxes are always wonderful surprises and they are packed full of material. The service is great, they answer as soon as they can and they helped me a lot with a box that seemed lost but it wasn't.
20 maja 2025
Opinia niezależna
Odpowiedź od Grabie
Thank you so much for your kind words and support! We're truly glad you enjoyed the box. Your encouragement means a lot to us!
Customer service is terrible, won’t refund me for missing item.
I placed an order for two sets of gel pens and two other items. I only received one set of the pens and they were like $30 each!!! I sent multiple emails and was told they would look into it, but it has been over 16 days now without a follow up response. Awful customer service.
27 kwietnia 2025
Opinia niezależna
Odpowiedź od Grabie
We're extremely sorry to see that you've had such a disappointing experience with your order and our service. We take all customer feedback seriously. Our records indicate that all items in your order were dispatched as scheduled. However, we understand that your experience has been different, and we're committed to resolving this promptly. We will reach out to you via email within 24 hours to investigate further, and find a solution that meets your needs. We sincerely apologize for the lack of follow up on your emails and any frustration this has caused. This is not the level of service we strive to provide, and we're taking steps to improve our internal communication processes to avoid similar issues in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to make things right for you soon.
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