Brilliant customer service from Moises! We were having some trouble paying for our reservation on the Go See website since we were using a debit card rather than a credit card. We called the Go See... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We tried to book a van for chile in high season and on short notice: Gabriel from gosee still provided us with more options than any other provider (and we tried a lot of em...), and excellent custome... Zobacz więcej
Reakcja na opinię
Beware: They 'auto-tick' their in-house insurance and you need to deselect it. Its dodgy, because the fine-print requires you to also take insurance with the rental company that you choose, and pay fo... Zobacz więcej
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accidentally clicked on this broker company to Alpha Car Hire, both were as useless as possible, tried for an extension and they wanted double the price, and the car was crap, somehow they offer l... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We’re a global travel company passionate about connecting travellers with the people and places they love. Through our two trusted brands, Airport Rentals and Motorhome Republic, we enabling customers to search, compare and book rental vehicles worldwide. Part of the Webjet Group, we have over 20 years’ experience of putting customers behind the wheel of the perfect rental car or motorhome Airport Rentals is a global e-commerce website that enables you to quickly search, compare, and book rental cars from top suppliers, offering thousands of options at competitive prices. Motorhome Republic is your go-to website for motorhome and campervan rentals, bringing together a wide selection of vehicles and suppliers from around the world, allowing customers to compare and find the perfect motorhome for their adventure style. GoSee is our legal entity in New Zealand, a division of Webjet Group Limited (ASX: WJL).
Dane kontaktowe
Auckland, Nowa Zelandia
- AR +54 800 333 0705, AU +611800 319 547, BR +55 800 887 0600, CN +86 400 613 7001, FR +33 805 08 13 32, DE +49 800 000 7854, NZ +64 800 570 007, SG +65 3163 4573, ZA +27 800 52 7079, UK +44 800 086 8705, US +1 866 536 0582, World Wide +64 9 802 0923
- customer-care@goseetravel.com
- goseetravel.com
3,6
Średnia
241 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
She was awesome
She was awesome, great lady over the phone, She explained everything in detail.
7 grudnia 2022
Odpowiedź od GoSee
Hello Anthony,
We love to hear that you had a good experience with us. The lady you spoke with was Carla. She has such an amazing work ethic.
Enjoy your travels!
Roxana
Customer care
GoSee, easy, straightforward and reasonably priced!
Having had an awful service with QEEB, despite having booked a car months ago, we needed to look for a new provider. It is only 3 weeks until our holiday so I was worried that we would face an expensive car hire. GoSee had reasonably priced cars and the experience was hugely different to that of QEEB.
GoSee website was easy to use, straight forward and we were able to save a quote for the car we were interested in. A member of the GoSee team called that evening to make sure we had all of the information we needed and she sent us through the quote again... Thank you for making a stressful situation much more tolerable!!
6 grudnia 2022
Odpowiedź od GoSee
Hello Catherine,
Thank you so much for taking the time to leave us such a great review. We're delighted to hear you had a positive experience with us. We wish you all the best on your journey and hope that you will use our service again!
Roxana
Customer Care
fast reaction on our request
30 listopada 2022
Odpowiedź od GoSee
Hi Huub,
Thank you for your kind review. We are glad to hear that our team assisted you so well and you had a positive experience with us.
Have a nice day,
Khushpreet
Customer Care
Good respons
The whole booking experience was alright. The necessary information was given to find the right choice.
28 listopada 2022
Odpowiedź od GoSee
Hi Rene,
Thank you for taking the time to give us feedback! We are glad were able to help you make the right choice. If there's anything we can improve on, let us know.
Have a nice day.
Olly
Customer care
Easy process
Online booking process was nice and easy, no complications at all. Confirmation email sent soon after booking is completed.
27 listopada 2022
Odpowiedź od GoSee
Hi Max,
Thank you so much for your amazing review! We are so happy to hear that the booking process was easy.
Have a nice day.
Olly
Customer Care
GoSee with no problems.
There was no problems from the initial on line booking to returning the car to Perth Airport.
5 września 2022
Odpowiedź od GoSee
Hi Lorraine,
Thank you so much for your amazing review! We are so happy to hear that you enjoyed our services.
Have a nice day.
Khushpreet
Customer Care
Easy and efficient with a competitive…
Easy and efficient with a competitive price to boot!
21 listopada 2022
Odpowiedź od GoSee
Hi Jerry,
Thank you for sharing your wonderful experience with us.
We're so glad to hear that you had a positive experience with us. Our main focus is to provide the best to our customers and we're glad that we achieved it.
Have a nice trip and hope to see you soon again.
Khushpreet
Customer Care
Odpowiedź od GoSee
Hi Barry,
Thank you for the 5-star review. We are glad to hear you had a good experience while using our website.
Kind Regards,
Khushpreet
Customer Care
The call centre agent was polite
The call centre agent was polite, knowledgable , courteous and very pleasant to deal with.
16 listopada 2022
Odpowiedź od GoSee
Hi Shirley,
Thank you for sharing your positive experience with us. Aaron has such an amazing work ethic and we're delighted to hear that you were happy with the service you received.
We wish you a wonderful motorhome trip and hope to help you again with your future rental needs.
Kind Regards,
Khushpreet
Customer Care
Odpowiedź od GoSee
Hi Barbara,
Thank you for sharing your kind words. We are glad to hear that our support team assisted you so well and provided you with the best service as possible.
Have a nice day.
Khushpreet
Customer Care
Patiience of operator
Patiience of operator. she had to exxplain a lot of things twice.
12 listopada 2022
Odpowiedź od GoSee
Hi Ursula,
Thank you for taking the time and writing a such detailed review. Amy has such an amazing work ethic and we're delighted to hear that you were happy with the service you received.
We wish you a wonderful trip and hope to help you again with your future rental needs.
Kind Regards,
Khushpreet
Customer Care
I booked a van yesterday and today…
I booked a van yesterday and today someone called me to say that the van is not available anymore. But I was able to find and other one with the help of a campervan specialist. Thanks again
That was quick and professional
11 listopada 2022
Opinia niezależna
Odpowiedź od GoSee
Hi Nicolas,
Thank you for sharing your wonderful feedback. We are delighted to hear that you had such a great experience interacting with our team. We apologize if we were unsuccessful in booking the initial vehicle you requested, whereas we are glad to hear that Gabriel helped you in finding another vehicle.
Have a nice day.
Khushpreet
Customer Care
I was called personally just after my request
I was called personally just after my request for a campervan. Unfortunatly there were no campervans available in our price range. But GoSee helped me finding a nice car. Thanks again!
10 listopada 2022
Odpowiedź od GoSee
Hi Mario,
Thank you for the 5-star review. We are delighted to hear that you had such a great experience interacting with our team, and we apologize if we were unsuccessful in booking the initial vehicle you requested.
Thank you for understanding.
Khushpreet
Customer Care
Odpowiedź od GoSee
Hi Ryan,
Thank you for sharing your feedback. We're glad to hear that you had a great experience while using our services.
Have a nice day,
Khushpreet
Customer Care
Je recommande
Nous avons directement été contacté par téléphone pour un soucis de timing de réservation qu'ils ont identifié.
En 24 heures, ils nous ont trouvé une solution rapidement pour faciliter la location du camping car.
7 listopada 2022
Odpowiedź od GoSee
Salut Boris,
Merci de nous faire part de vos précieux commentaires. Nous sommes heureux d'apprendre que notre équipe d'assistance vous a si bien aidé et vous a aidé à résoudre la requête.
Si vous avez besoin d'aide supplémentaire, n'hésitez pas à nous contacter.
Passez une bonne journée.
Khushpreet
Service client
Trip ok. Service bad + Never got my deposit back.
The booking itself and the trip worked out well. The service during the trip was less good. There were problems with the car (heating was down) and we had queries about winterization. The technician responsible for us never got back to us as promised. We had to call several times to get our problem solved. Was annoying - but ok.
Worst of all, I have not received my deposit back for 3 weeks. The car was ok when we got it. There was also no info afterwards that something does not fit. I have tried several times to reach our contact person of the booking, as well as her supervisor, as well as the general contact of motorhome republic (sub-brand of go see travel). No answer.
Go See also does not answer my mail back, nor do I get through on the hotline.
If I had known that they would keep my money, I would have immediately paid more at an other provider with better service and better RVs.
7 listopada 2022
Opinia niezależna
Odpowiedź od GoSee
Dear Malte,
I want to extend my sincerest apologies for the negative experience you had and the delay in resolving your concern.
Upon checking, I understand that one of our agents has been in contact with you to advise that we have passed your feedback on to our rental partners for further investigation. I am sorry it is taking longer than expected to resolve your concern and for any inconvenience, you have experienced while trying to contact us.
I have escalated your case with our rental partner and will provide an update via email as soon as I hear back from them.
Once again, I do apologize for the unfavorable experience and any inconvenience caused.
Thank you for your patience.
Kind Regards,
Khushpreet
Customer Care
Easy navigation
Your webpage is easy to navigate and clear information to follow.
It would be great if ones chosen vehicle brand was a definite. Or if "similar" what other brand one could possibly land up getting.
5 listopada 2022
Odpowiedź od GoSee
Hi Roode,
Thank you for sharing such wonderful feedback with us. We are so happy to know that you find our online services great.
The vehicle picture mentioned on our website is indicative however you will receive the same or a similar vehicle. We don't have information on which brand car will be provided to you as our rental partner will be assisting you at the time of pick-up
Kind Regards,
Khushpreet
Customer Care
We tried to book a van for chile in…
We tried to book a van for chile in high season and on short notice: Gabriel from gosee still provided us with more options than any other provider (and we tried a lot of em...), and excellent customer service, 24h a day! Even though we eventually decided on a pickup instead of a camper, gosee still made me write this review 😉
2 listopada 2022
Opinia niezależna
Odpowiedź od GoSee
Hello Simon,
We are delighted to hear that you had such a great experience interacting with our team, and we apologize if we were unsuccessful in booking the initial vehicle you requested. Thank you for understanding. Gabriel is our Superstar!
Roxana
Customer Care
Great website
Great website, very understandable. Plus, important details are mentioned and clear
24 października 2022
Odpowiedź od GoSee
Hi Ofir,
Thank you so much for your amazing review! We are glad to hear that you enjoyed our services.
Hope to see you soon again.
Khushpreet
Customer Care
Muy profesional, a la hora de brindar asistencia.
Recomendamos 100% a Gabriela, quien nos asesoró desde el primer momento y despejo todas nuestras dudas respecto a la reserva del motorhome. Quedamos muy satisfechos.
1 listopada 2022
Opinia niezależna
Odpowiedź od GoSee
Hola Gonzalo,
Muchas gracias por esta maravillosa reseña y recomendación. Estamos encantados de tener a Gabriela a bordo y nos alegra que haya tenido una experiencia positiva con nosotros.
¡Tener un día precioso!
Khushpreet
Atención al cliente
Doświadczenie Trustpilot
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