Brilliant customer service from Moises! We were having some trouble paying for our reservation on the Go See website since we were using a debit card rather than a credit card. We called the Go See... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We tried to book a van for chile in high season and on short notice: Gabriel from gosee still provided us with more options than any other provider (and we tried a lot of em...), and excellent custome... Zobacz więcej
Reakcja na opinię
Beware: They 'auto-tick' their in-house insurance and you need to deselect it. Its dodgy, because the fine-print requires you to also take insurance with the rental company that you choose, and pay fo... Zobacz więcej
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accidentally clicked on this broker company to Alpha Car Hire, both were as useless as possible, tried for an extension and they wanted double the price, and the car was crap, somehow they offer l... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
We’re a global travel company passionate about connecting travellers with the people and places they love. Through our two trusted brands, Airport Rentals and Motorhome Republic, we enabling customers to search, compare and book rental vehicles worldwide. Part of the Webjet Group, we have over 20 years’ experience of putting customers behind the wheel of the perfect rental car or motorhome Airport Rentals is a global e-commerce website that enables you to quickly search, compare, and book rental cars from top suppliers, offering thousands of options at competitive prices. Motorhome Republic is your go-to website for motorhome and campervan rentals, bringing together a wide selection of vehicles and suppliers from around the world, allowing customers to compare and find the perfect motorhome for their adventure style. GoSee is our legal entity in New Zealand, a division of Webjet Group Limited (ASX: WJL).
Dane kontaktowe
Auckland, Nowa Zelandia
- AR +54 800 333 0705, AU +611800 319 547, BR +55 800 887 0600, CN +86 400 613 7001, FR +33 805 08 13 32, DE +49 800 000 7854, NZ +64 800 570 007, SG +65 3163 4573, ZA +27 800 52 7079, UK +44 800 086 8705, US +1 866 536 0582, World Wide +64 9 802 0923
- customer-care@goseetravel.com
- goseetravel.com
3,6
Średnia
241 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
An agent called me to help me find a…
An agent called me to help me find a campervan. He answered questions and made suggestions. This was important because campervan are hard to find this season. We were able to rent a van style that we wanted.
24 października 2022
Odpowiedź od GoSee
Hello Cheryl,
Thank you for the great review! We’re happy you loved your experience and can’t wait to have you back for your next booking. We hope you enjoy your motorhome trip.
Roxana
Customer Care
Quick and easy and a very competitive…
Quick and easy and a very competitive price
22 października 2022
Odpowiedź od GoSee
Hi Anne,
Thank you for the 5-star review. We appreciate your feedback, and we're glad to hear that our service was easy and quick for you and that you received the best price in the market.
Have a nice day,
Khushpreet
Customer Care
Odpowiedź od GoSee
Hi Linda,
Thank you so much for your amazing review! We are so happy to hear that you enjoyed our services.
Hope to see you soon again.
Khushpreet
Customer Care
Moises Sarruff is an amazing customer…
Moises Sarruff is an amazing customer service representative. Initially, I called so many independent rental agencies and clicked on so many website links that I wasn't sure how I landed at GoSee travel! Moises described the services GoSee travel offers and their role in the process. He answered all of my questions, explained the process and made sure I was informed. We discussed pros/cons of the options available at the time... and in the end I booked a nomad-style camper van. I could write a long detailed description singing the praises of this booking interaction - let's just suffice it to say I am grateful for the unbiased assistance, and I'm confident I will come back again...
15 października 2022
Odpowiedź od GoSee
Hello Keri,
Thank you for taking a time and writing such detailed review. Moises has such an amazing work ethic and we're delighted to hear that you were happy with the service you have received. We wish you a wonderful motorhome trip and hope to help you again for your future rental needs.
Roxana
Customer Care
Odpowiedź od GoSee
Hello Samantha,
We're really grateful and appreciate you taking the time to share your feedback with us.
Thank you
Roxana
Customer Care
Excellent service
Your online experience was very helpful and it made the booking an absolute pleasure.Thank you
12 października 2022
Odpowiedź od GoSee
Hi Louis,
Thank you for sharing such wonderful feedback with us. We are so happy to know that you find our online services great.
Our main focus is to provide a seamless experience to our customers, and we are glad that we achieved it.
Have a nice day,
Khushpreet
Customer Care
Odpowiedź od GoSee
Hi Moritz,
We appreciate your feedback, and we're glad to hear that our service was easy and quick.
Thank you
Roxana
Customer care
Hard to go past
Concise, easy to use website for booking online. Good variety of vehicles to choose from, competitive prices. On airport for convenience of pick up and drop off. Would definitely use again.
8 października 2022
Odpowiedź od GoSee
Hello Jaykes,
Thank you for the great review! We’re happy you loved your experience and can’t wait to have you back for your next booking. We hope you enjoy your road trip.
Roxana
Customer Care
Good one
Site easy to navigate and use. Questions answered from easy to find details on the site.
5 października 2022
Odpowiedź od GoSee
Hi Mike,
Thank you for the 5-star review.
We are glad to hear you had a good experience using our website.
Kind Regards,
Khushpreet
Customer Care
Odpowiedź od GoSee
Hi Dominic,
Thank you for sharing your positive feedback with us. We are happy to know that the booking process was easy for you.
Look forward to seeing you again.
Khushpreet
Customer Care
Odpowiedź od GoSee
Hi Lisa,
Thank you for being a valued customer. We’re glad that you loved our services. We are always trying our best to make your experience memorable, and we’re glad that we’ve achieved it!
Have a nice trip,
Khushpreet
Customer Care
Gabriela is one of the MOST AMAZING…
Gabriela is one of the MOST AMAZING people we have ever come to work with. Her fast and friendly service is amazing. We would truly recommend her to anyone. Thank you Gabriela for your AMAZING service!!!
2 października 2022
Opinia niezależna
Odpowiedź od GoSee
Hello Lee-Ann & Grant,
Thank you for this amazing review and your recommendation, we are so delighted to have Gabriela on our team and so glad you had a great experience with us.
Have a wonderful day!
Roxana
Customer Care
Great website and selection.
Great website and selection.
Highly recommend GoSee. Easy to use. Lots of options, great prices. It would be a waste of time to look for rental cars or motor homes anywhere else.
2 października 2022
Odpowiedź od GoSee
Hello Mr. Duncan,
We’re blown away by your positive words, we really appreciate the time you took to write such an amazing review! Thank you 😀
Roxana
Customer Care
Phone booking
Phone booking; help with input of driver info was helpful. Agent was patient. Thank you.
29 września 2022
Odpowiedź od GoSee
Hello Joan,
Thank you for your review. We’re delighted to hear that you’ve had such great service from the team.
Enjoy your road trip!
Roxana
Customer Care
She was excellent.
30 września 2022
Odpowiedź od GoSee
Hi Anthony,
Thank you for rating our service a 5-star! we appreciate it.
Roxana
Customer Care
awesome service and person serving me…
awesome service and person serving me over phone was very helpful and courteous. will be happy to use service again.
29 września 2022
Odpowiedź od GoSee
Hi Juan,
Thank you for sharing your positive review, we are delighted to hear that you are happy with the service you received.
Have a wonderful day!
Roxana
Customer Care
very good help by phone
Perfect booking support. Booking via internet failed first. There was no confirmation by mail coming. But the help by the suppport-lady at the phone was excellent. So I booked.
26 września 2022
Odpowiedź od GoSee
Hi Ute,
Thank you for the 5-star review. Sometimes booking failed due to slow internet or technical issue. However, We're so glad to hear that our support agent assisted you so well and helped you throughout the booking process.
Have a nice trip and hope to see you soon again.
Khushpreet
Customer Care
Fraud
Fraud
Thus company and one of their subsidiaries Causeway Campers. Deducted a double deposit off my account without my permission and just deny it when I show them the deduction on my bank statement.
31 sierpnia 2022
Opinia niezależna
Odpowiedź od GoSee
Dear Mrs. Collins,
Thank you for taking the time to contact us and to provide feedback regarding your recent experience with your rentals.
Upon checking on your booking, I can see that our customer care team has already been in contact with you in this regard. We have followed up with our rental partners “Causeway Campers” and fully checked your invoices and transactions.
The security deposit was pre-authorized from your bank account during pick-up time and deducted a few days later.
I have sent you an email separately explaining the transaction and additional information.
Once again, we apologize for the inconvenience that this has caused you.
Kind regards
Roxana
Retention & Loyalty
Thank you Gabriela :)
Gabriela was swift in responding to our request. She has wonderful phone manner with a smile in her voice. Gabriela knew her product and where she didn’t Gabriela made sure to find out for us. She wonderfully gave us other options that were more appropriate for our needs. Helping us all the way making sure we were satisfied so we can have the best holiday. I highly recommend Vroom vroom and it’s staff in making sure your needs and requests are met. Thank you Christine
24 września 2022
Opinia niezależna
Made a booking using them and my…
Made a booking using them and my Afterpay was paying for my insurance when I was to make the trip. Tried to cancel my booking as I can’t make the trip anymore and to cancel the Afterpay they are charging me. Kylie their customer service person would not even let me talk was very rude and unprofessional will not recommend this service to anyone.
21 września 2022
Opinia niezależna
Odpowiedź od GoSee
Dear Kuda,
We are sorry to hear that you had to cancel your booking and that you are unable to take your trip anymore.
Even though we offer After pay as a payment method, unfortunately, we are not in control of their cancellation policy since they act as a third party. There might have been a chance that you possibly contacted After pay customer care and not us since I am unable to find any complaint tickets in our system under your name.
We are willing to happily investigate further on behalf of GoSee. Therefore, we appreciate it if you forward your details with your IM reference number to customer-care@goseetravel.com so I can follow up on this matter to check if any compensation can be given.
I look forward to your reply.
Roxana
Retention & Loyalty
Doświadczenie Trustpilot
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