Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I needed to send an egift card voucher to all our staff (over 700) and found Giftpay which had no fees or charges for the use of the platform. I worked with Vivian who helped me through each step of t... Zobacz więcej

Oceniono na 5 z 5

We've been using GiftPay for almost 4 years and we love it. The platform is so easy to use and our staff & community residents love the range of retailers they can choose from. As well as the huge bon... Zobacz więcej

Oceniono na 5 z 5

With our reward and recognition program, we were asking staff what voucher they wanted, arranged it and then mailed or emailed it. It was impersonal and no surprise. With GiftPay, we have our own br... Zobacz więcej

Oceniono na 5 z 5

Giftpay is a great platform to use. It's easy and straight forward, clear and nothing complicated with No.1 Customer Service! Having been recently exposed to the fulfillment side of the gift card worl... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

  • Sunny Isles Boulevard 323, 33160, Sunny Isles Beach, Australia

  • giftpay.com

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

54 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

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Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Variety of options and simple platform

With so many options online I went with Giftpay due to their huge variety of options and simple delivery bulk giftcards. The artwork team are fantastic and just get your vision without being spoon fed. A all round easy platform. Special mention to Lucas who is always available and listens to his clients. Thanks Giftpay!

2 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

Great way to gift employees

The team at GiftPay have been amazing to work with. Specifically Sabrina Kuo who has carefully guided me and was so accommodating through the end to end process which enable me to roll our end of year ecards to over a thousand employees.
I couldn't have done it so effortlessly without her. This platform has truly made it easy. And are spoilt for choice with retailers to choose from.

1 czerwca 2022
Opinia niezależna
Oceniono na 5 z 5

We are regular users of Giftpay and…

We are regular users of Giftpay and find the process and support (when required) to be simple and easy to access. Giftpay are also responsive to requests that make our interaction with the service better. We have used giftpay for many years now and would certainly recommend them.

27 maja 2022
Opinia niezależna
Oceniono na 1 z 5

Appalling customer service

If I could give no stars I would of. This was my first time using giftpay I was trying to.make an enquiry as to how to redeem a voucher I'd been sent for gift pay. I was shouted at by some awful women who kept firing questions at me but wouldn't allow me to answer or explain my situation. If she is the person who you get through to for help then God help us all. I will never use this company in the future and will contact the provider of my e voucher to change it to a company with better customer services. Appalling.

20 maja 2022
Opinia niezależna
Logo GiftPay.com

Odpowiedź od GiftPay.com

We're deeply sorry to hear that this was your experience with GiftPay. We have reached out to you to discuss this matter and offer a resolution but unfortunately we have not yet heard back from you. In the meantime please be assured we have addressed this matter with the staff member concerned, and we have updated our training to improve customer interactions in the future.

Oceniono na 5 z 5

Great product!

Great product! love the flexi card which lets you pick where you want to spend the money rather than being locked into one retailer. Awesome Services!

24 lutego 2022
Opinia niezależna
Oceniono na 5 z 5

Absolutely HORRIFIC

Absolutely HORRIFIC. I was given a $50 FLEXI gift card for a panel I completed. Every selection I made gave me an error when I tried to activate it. On top of that, your FAQ is blank and I cannot find a single REAL person who has actually had success with using them. You all seem to be running a great scam. Someone better answer my email and allow me to use my card. You guys are horrible.

Update: Giftpay resolved my issue in a timely and efficient manner. I updated my review to reflect that. Thank you again.

15 lutego 2022
Opinia niezależna
Logo GiftPay.com

Odpowiedź od GiftPay.com

Hi Taylor, We sincerely apologise for the error you experienced. GiftPay has only just recently launched in Canada and regretfully we experienced some early issues with our gift card supplier that resulted in the errors you were seeing. I note that our customer service team replied to your email enquiry within just 7 hours of receiving it, and also that you have now successfully activated your eGift Card. Please reach out to us via support@giftpay.com if you need any further assistance.

Oceniono na 1 z 5

I had received a $250 gift voucher for…

I had received a $250 gift voucher for completing a 2hour focus group. However, upon attempting to use the voucher it appears as though 3 retailers have been selected and the vouchers have already been used at said retailers.

The response from the support team was simply to imply that our account must have been compromised.

18 stycznia 2022
Opinia niezależna
Logo GiftPay.com

Odpowiedź od GiftPay.com

Hi Andrew, we've searched our support enquiry system and cannot find any enquiry using the name you've used here. Can you please email support@giftpay.com with reference to this case and we will investigate further and ensure a resolution for you.

Oceniono na 5 z 5

Much better way to reward and recognise our people

With our reward and recognition program, we were asking staff what voucher they wanted, arranged it and then mailed or emailed it. It was impersonal and no surprise. With GiftPay, we have our own branded gift cards that are sent immediately with our logo and a personalised message. Our staff love them. It is easy and time efficient. Great product, wonderful team and great service. Highly recommended

14 września 2021
Opinia niezależna
Oceniono na 5 z 5

Best way to send a gift

Best way to send a gift - corporate or personal!
GiftPay is simple to use and the back end support is outstanding. Quick and easy! I highly recommend GiftPay.

31 sierpnia 2021
Opinia niezależna
Oceniono na 5 z 5

Best of its kind!

GiftPay is easy to use, fast solution to anyone who needs to send and manage e-giftcards of any sorts. The people who manage the platform and you are friendly, fast-responding and helpful. The whole experience is just top-rated service.

26 sierpnia 2021
Opinia niezależna
Oceniono na 5 z 5

Love you guys!

I have been using GiftPay for years for our employee rewards and recognition programs. I've found them to be great business, with a wide range of retailers available to redeem at. The team are always super helpful whenever I have questions and I always recommend them when people ask about the best place to get vouchers from - even our HO are now utilising them (10,000+ employees).

26 sierpnia 2021
Opinia niezależna
Oceniono na 1 z 5

Terrible experience

Terrible experience. A few of my gift cards could not go through during checkout, showing errors, however payments were still deducted from the balance. Contacted Giftpay. After numerous emails back and forth with the same information being repeated as well very delayed responses over almost 2 months, they refused to offer a solution and told me to contact the retailer I tried to use the gift card in the first place. As it's not their problem. Stay away.

4 czerwca 2021
Opinia niezależna
Logo GiftPay.com

Odpowiedź od GiftPay.com

As the customer noted above, the error occurred at the checkout, meaning this was an error on the part of the retailer and the retailer's checkout system. GiftPay allows recipients to select a retailer and then issues a digital gift card generated by that retailer. When an error occurs at checkout, it is an error with the retailer's eGift system or checkout system. We worked with this customer extensively to troubleshoot the problem but concluded that it was a retailer error that could only be resolved by the retailer. Retailers will only provide support to the gift card holder which means we generally can't intervene, however the customer refuses to contact the retailer for support.

Oceniono na 5 z 5

GiftPay is a perfect

GiftPay is a perfect, impressive redemption system for my company to use.

It is extremely easy to use, no complaints from our members and uploading a list of recipients to send literally takes a few clicks with the templates we have built. Highly recommend.

31 stycznia 2021
Opinia niezależna
Oceniono na 1 z 5

Lock em up!

these crooks allowed me to purchase 36 WISH egift cards then stole them from me claiming they were out of stock after i already purchased them!
Keep away from these shifty thieves! They should be locked up!
SUCH A LAME BS REPLY!
I had them in my posessio n, the transaction went through! So to say they were out of stock is complete rubbish! LYING THIEVES! And dealing with Lucas Wan was a non gay experience!

30 grudnia 2020
Opinia niezależna
Logo GiftPay.com

Odpowiedź od GiftPay.com

Gift recipients do not make purchases from GiftPay. This reviewer received a Flexi eGift Card which allows them to select from a range of over 50 retail brand eGifts. Due to supplier issues beyond our control, a retail brand eGift Card may occasionally run out of stock. However this reviewer's full Flexi eGift value remained available to them and ready to redeem via any of our other 50+ retail brands. It would be completely wrong to characterise "out of stock" as being "stolen".

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