Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I needed to send an egift card voucher to all our staff (over 700) and found Giftpay which had no fees or charges for the use of the platform. I worked with Vivian who helped me through each step of t... Zobacz więcej

Oceniono na 5 z 5

We've been using GiftPay for almost 4 years and we love it. The platform is so easy to use and our staff & community residents love the range of retailers they can choose from. As well as the huge bon... Zobacz więcej

Oceniono na 5 z 5

With our reward and recognition program, we were asking staff what voucher they wanted, arranged it and then mailed or emailed it. It was impersonal and no surprise. With GiftPay, we have our own br... Zobacz więcej

Oceniono na 5 z 5

Giftpay is a great platform to use. It's easy and straight forward, clear and nothing complicated with No.1 Customer Service! Having been recently exposed to the fulfillment side of the gift card worl... Zobacz więcej

Informacje dotyczące firmy


Dane kontaktowe

  • Sunny Isles Boulevard 323, 33160, Sunny Isles Beach, Australia

  • giftpay.com

4,5

Doskonała

Wynik TrustScore: 4.5 na 5

54 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

I needed to send an egift card voucher…

I needed to send an egift card voucher to all our staff (over 700) and found Giftpay which had no fees or charges for the use of the platform. I worked with Vivian who helped me through each step of the way and was an amazing and approachable person to work with through this. I would highly recommend this platform and service which Giftpay provide.

2 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Sabrina from GiftPay was my angel

Sabrina from GiftPay was my angel. I was having difficulty receiving help from the organization that had promised the giftcard (in fact there was no help at all) but Sabrina was able to remedy the problem and in due course I received the giftcard that had been promised to me. She was so professional and understanding. She is a great asset to the company.

22 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Impossible to redeem voucher

I received $150.00 Australian dollar Giftpay for participation in a focus group. I printed the vouchers nominating a large Australian supermarket chain but on multiple occasions I was told at the supermarket that the code on the vouchers was invalid. It worries me that the address on the website claims to be in Australia but in fact this is a Florida, USA address. In the reviews I see no positive review by anyone trying to redeem vouchers. I think that this is a scam.

3 stycznia 2026
Opinia niezależna
Logo GiftPay.com

Odpowiedź od GiftPay.com

Hi Nick, we’re sorry for the frustration you’ve had at the checkout. We have investigated your case and can confirm that your IGA gift cards are currently active, valid, and show a full balance. You can verify this yourself via the official IGA/Metcash balance check website to confirm the gift cards are genuine and the funds are ready to use.

Regarding your concern about our location, you have posted this review on the page for our U.S. entity (GiftPay.com). Our Australian office is located in Chatswood, NSW, and all details are clearly listed on our Australian website, GiftPay.com.au.

We replied to your support ticket on Dec 21st with PDF copies of your IGA cards and have been awaiting your follow-up. Since the cards are confirmed as valid, the scanning issue is likely a local store technicality or IGA staff issue, which IGA (Metcash) are better placed to resolve. If you’ve already contacted Metcash and have still not received a satisfactory resolution please reach out to us again, as we want to make sure you can spend your reward as soon as possible.

Oceniono na 5 z 5

Customer service in Aus was A+++

Customer service in Aus was A+++, incredibly responsive, resourceful and went over and above to ensure I understood exactly what I needed to do to purchase my complex case request. Highly recommend over any other gift card service!

3 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Fabulous

The platform was easy to use and with the added assistance on the phone I found navigating the website a breeze. I am looking forward to having our company logo included in the gift card design options.

25 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

I highly recommend this platform for…

I highly recommend this platform for rewarding and showing appreciation to team members worldwide. Jane, in the customer service team, walked us through the whole process to ensure the first gift card we sent was a smooth process. Jane was supportive and really helpful.

4 lipca 2025
Opinia niezależna
Oceniono na 5 z 5

Brilliant idea- astonishing service

Brilliant idea! I sent appreciation vouchers to over 100 volunteers in less time than it would have taken me to just confirm the volunteers home addresses.

Astonishingly good service for so many reasons.
1. You only have to pay for the vouchers (no fee for service).
2. The choice of retailers is amazing (including many awesome charities).
3. The website was so straightforward and easy to manage.
4. The customer service was prompt, personal, consistently responsive and caring. Above and beyond.
5. They had a design team to make a personalised card incorporating our 2 logos! (what an amazing surprise) all for free.
6. Could send in bulk by uploading en excel spreadsheet.
7. Strong security and assurance of volunteer email addresses being kept private.

Could not recommend highly enough. Will never buy a card voucher again.

21 maja 2025
Opinia niezależna
Oceniono na 5 z 5

Best Digital Wallet Gifting in the world!

OMG! John, the GiftPay platform has exceeded my expectations and is an absolute dream come true (for both the gifter and the giftees)!

SO EASY TO USE and LOADS of the functionality I was looking for like bulk gifting, spreadsheet uploads, scheduled gifts, custom branding. Mega kudos to the product team for such fantastic offering, and to the customer service team and you as account manager for the excellent service.

22 lipca 2024
Opinia niezależna
Oceniono na 1 z 5

The company's reply is 100 percent authentic and true .

I'm having a terrible experience with the withdrawal process because their FAQS suggest that withdrawal takes place in 1_2 Days but despite the passing of 5 days I'm still in longstanding queue of the affectees of this problem. Moreover they don't reply to any of my concerns.

7 czerwca 2024
Opinia niezależna
Logo GiftPay.com

Odpowiedź od GiftPay.com

This reviewer has mistaken us for a different, unrelated company with a similar URL. We believe they are referring to giftpay.me which is completely unrelated to giftpay.com. We do not offer any withdrawal process, our FAQs make no mention of 1 to 2 days, while the FAQ at the unrelated website giftpay.me does. We also have no record of a client by the name Shipping Saints.

Oceniono na 5 z 5

Quick and Easy to Use

Vivian was a pleasure and delight to work with to get our business set up with an online account and our own branding of Gift Cards.
Very quick and efficient, and easy to navigate through our online account.
Great option to upload multiple gift card recipients as well as different amounts as other sites the amount must be all the same.

17 kwietnia 2024
Opinia niezależna
Oceniono na 5 z 5

Problem at my end…

I had a problem at my end with delivering Giftpay to a good friend - I contacted the Giftpay people here (John) and he was very understanding and helped me out. It saved me a lot of heartache. Such a different experience to "corporatised" businesses in Australia.

3 stycznia 2024
Opinia niezależna
Oceniono na 5 z 5

First time user.

First of all I would like to thank Sabrina Kuo for the amazing support she has provided our Company over the last month. This is the first gift program our company has delivered in 2023 and the entire process was intuitive, simple and went without any hiccups. Very impressed with the GiftPay team. Highly recommend.

4 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Support is 'Second to None'!

We engaged the services of GiftPay in 2022 and have successfully delivered three gift programs, the most recent being a Christmas gift for our staff. Sabrina is an amazing Account Manager and is extremely quick in her responses. Her knowledge and support are second to none! The GiftPay platform is reasonably easy to navigate, with a huge variety of retailers available to choose from. I would have to agree with an earlier review that the only downfall of all giftcard systems is the value lost when cards are not utilised. I would still recommend GiftPay as a preferred supplier of digital gift giving.

13 grudnia 2023
Opinia niezależna
Oceniono na 5 z 5

Excellent customer service

We've been using GiftPay for a couple of years now and customer service has been faultless throughout. Lukas and the team are excellent to work with - very attentive and fast to accomodate our requests. They are always incredibly helpful. The GiftPay platform is very easy to navigate, with a huge variety of options for our staff to choose from for their rewards. The only downfall of all giftcard systems is the value lost when cards are not utilised, however GiftPay provides extensive reporting to help the purchaser keep a track of cards not clicked or used. Over-all GiftPay is a great company to work with.

26 czerwca 2023
Opinia niezależna

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