Be careful with this company. I ordered an item, they said I didn't put a number for my house of the address but delivered it anyway to another address. I still haven't had a refund due to them say... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
while a very busy shop, all staff welcome you in & rest assure, all were doing there best to come serve you. informative, highly recommended advise. purchased what i was looking for, from a very young... Zobacz więcej
I ordered two Festool systainers on 26 August. They arrive 17 days later, both systainers were damaged. I notified GTD on the 11 September (the same day they were delivered) that the systainers were... Zobacz więcej
Reakcja na opinię
Poor communication and poor service. Brought the wrong tool spoken to customer service we received email explaining how to send it back - sent tool back three months ago still waiting for a reply... Zobacz więcej
Informacje dotyczące firmy
- Sklep narzędziowy
- również w kategorii:
- Przechowalnia
- Sklep meblowy
- Sklep żelazny
- Sprzęt budowlany
- Złota rączka
Informacje przekazane przez różne źródła zewnętrzne
We have been supplying and repairing tools for all sectors of the trade on the Sunshine Coast for over 20 years. With an experienced team of staff that have had years of experience in store and between them decades of knowledge. Our main focus is on Customer Service, Supplying Quality Tools at the best prices. We are distributors of all the major brands of Hand, Cordless Tools, Power Tools, Pneumatic Tools and Welding Equipment. Brands such as Makita, Hitachi, Milwaukee, Festool, Aeg, Dewalt, Metabo, Bosch, Panasonic, Maktec, Stanley, Sidchrome, Irwin, K C Tools, Bessy, Stabila, Lufkin, Cooper, Cigweld, Shinnano and many more.
Dane kontaktowe
15 Caloundra Rd, 4551, Caloundra, Australia
- 1300 334 894
- sales@gettoolsdirect.com.au
- gettoolsdirect.com.au
1,7
Bardzo słaba
89 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent service and really helpful.
19 kwietnia 2021
Opinia niezależna
My last transaction was a warranty…
My last transaction was a warranty claim with some minor complications.The problem was solved and I am more than happy with the result and especially grateful to Bradley who is a credit to the place!
31 marca 2021
Opinia niezależna
Brendan was extremely helpful and very…
Brendan was extremely helpful and very knowledgeable salesman
26 listopada 2020
Opinia niezależna
Excellent service & product range
5 listopada 2020
Opinia niezależna
Make sure you ask for Matty
Make sure you ask for Matty!
We have shopped with Get Tools Direct for quite a few years now. Whilst have always been looked after, we have recently had Matty serve us on a couple of our most recent transactions and he went above and beyond. Thanks for all your help mate, If get tools tools stock it they'll always be our number one tool supplier.
28 października 2020
Opinia niezależna
Excellent communication
Excellent communication. A lady called me to let me know that my item the day it was being shipped.
15 października 2020
Opinia niezależna
Odpowiedź od Get Tools Direct
Awesome, exactly what we expect, thank you for generously leaving your feedback, Adam! :)
Friendly & efficient service &…
Friendly & efficient service & amazingly fast delivery. Very pleased.
13 października 2020
Opinia niezależna
Odpowiedź od Get Tools Direct
Thank you very much, Jude! We are very pleased also, to hear this! :)
I'm really surprised and very happy
I'm really surprised and very happy. Since the my process was started I've received informations per SMS and including calls.
Thanks!
13 października 2020
Opinia niezależna
Odpowiedź od Get Tools Direct
Awesome! We often like to check with customer's that they are receiving our SMS updates, so we really appreciate this feedback! We hope to see you back soon! :)
Love My Metabo
Love this tool (Metabo 18V 60Nm Drill/Screwdriver with Quick-change Chuck). Would like to complement the tool with the Quick-change attachments. Have got the Angle attachment (which works great) but am finding it hard to get hold of the Off-Set attachment. It would be an excellent tool with all the additions.
13 października 2020
Opinia niezależna
Odpowiedź od Get Tools Direct
Hi Wooly, this is excellent to hear that you are loving your purchase! Metabo is a very reputable brand and have some great gear! If you are trying to get a hold of some accessories, you can give our sales team a call on 1300 334 894 (assuming you haven't already done so) and they will be able to help you! :)
I ordered a part
I ordered a part
You sent it as soon as you got it
You call out of the blue to let me know there would be a delay
I received the part about 2 weeks later
In all I waited less the a month.
The item was not urgent so very happy with the service
13 października 2020
Opinia niezależna
Odpowiedź od Get Tools Direct
Wow, what a rewarding review! We appreciate that although you did experience a delay, you still notice our efforts in letting you know and have left us a great review! Thank you very much, Allan.
I was sent the wrong product
I was sent the wrong product. I sent it back to you and then was told I would receive the level I ordered in less than 2 weeks as you didn't have the level I ordered in stock to begin with. After 2 weeks I still hadn't receive my level so I contacted you again only to be told it will still be another month. My order was placed on the 2/9/20 and I still haven't received it.
13 października 2020
Opinia niezależna
Odpowiedź od Get Tools Direct
Hi Joel
I am really sorry about the troubles with your order, I can see that we are still waiting on your Level from Stabila. We have been experiencing major delays due to COVID. I will get back in contact with the supplier regarding this. and give you a call ASAP.
Good stuff guys!
Good stuff guys!
Looked at the product that I wanted, description was on the dot, the delivery was on time, product had no defects, simply put—— great experience.
13 października 2020
Opinia niezależna
Odpowiedź od Get Tools Direct
Thank you so much, Rolly! What an awesome review! We are stoked to hear this and that you had a great experience! :)
Overall Good, Shipping slow due to COVID
There was a delay on the shipping time, but hard to manage in these times
13 października 2020
Opinia niezależna
Odpowiedź od Get Tools Direct
Thank you so much for your great review, although some delays, your understanding is extremely appreciated! We are grateful to have you as a customer! :)
Very pleased with the service
Very pleased with the service, delivery and price of the items I purchased. Would highly recommend this business. The nails I bought were difficult to obtain and extremely expensive, but not at Get tools direct!!!
13 października 2020
Opinia niezależna
Odpowiedź od Get Tools Direct
Hi Steve
Wow thanks so much for the amazing feedback!! We are so pleased we could help you out and we look forward to doing business with you in the near future! :)
Putting It Together Again
After several years, numerous job sites and loaning tools when required the old GearWrench combination wrench set had 4 items missing.
As I was an existing customer on the Get Tools Direct web site, I searched the site finding only full sets not individual items. I then went to the Gear Wrench web site and located the individual part numbers for the missing items. I sent the description and part numbers to Get Tools Direct via a quote request on their web site.
Liam from Get Tools Direct got back to me with pricing. The items were ordered. I paid credit card over the phone. The goods were shipped to my house. The 4 empty pockets in the tool pouch are now full again. Function has been restored.
13 października 2020
Opinia niezależna
Odpowiedź od Get Tools Direct
Hi Stephen
Thanks for taking the time to review us, this is awesome to hear! Were really glad we could help you out and we look forward to seeing you back soon!! :)
Best price available for 2 pack of…
Best price available for 2 pack of Milwaukee batteries
12 października 2020
Opinia niezależna
Odpowiedź od Get Tools Direct
Thank you for your review, Greg! We really appreciate it! :)
Damaged good delivered - No reply from GTD
I ordered two Festool systainers on 26 August. They arrive 17 days later, both systainers were damaged. I notified GTD on the 11 September (the same day they were delivered) that the systainers were damaged and sent them photos . It is now 13 October (33 days later) and GTD have done nothing.
What sort of company thinks it OK to ship damaged goods then not reply to a dissatisfied customers email? If I owned GTD, I would be embarrassed that my company shipped damaged goods and do my best to resolve the issue. However, GTD choose to do nothing.
12 października 2020
Opinia niezależna
Odpowiedź od Get Tools Direct
Hi Stuart,
I am so sorry to hear this bad feedback and that you are still waiting to hear back, we endeavour to resolve any issues as quickly as is possible so I will be investigating into how this was missed and a resolution ASAP. If you could please forward the email onto jenna@gettoolsdirect.com.au, I will have someone working on this for you straight away.
Thank you.
Ordered a great tool cabinet…
Ordered a great White tool cabinet combo and was certainly not disappointed. Very good quality tool cabinet and would recommend to anyone and would recommend Get Tools Direct who not only had fabulous service, but great price and communication
12 października 2020
Opinia niezależna
Odpowiedź od Get Tools Direct
Wow thank you for your amazing feedback Graeme! This goes a long way and we are stoked you have had such a great experience, we endeavour to provide number one customer service so really pleased to hear this!
Easy online process
Easy online process, quick and thorough communication
12 października 2020
Opinia niezależna
Odpowiedź od Get Tools Direct
Thanks for the awesome feedback, Chris! Really great to hear this! :)
Insurance Option to make sure for Delivery
A company that offers insurance to make sure you receive your order is not good. Defeats the purpose of ordering on line! Did Not receive my order and was told that because I opted out of insurance and gave permission to leave order if no one home was out of their hands. I never received a tracking number as per their confirmation email order, never ever had a problem with many parcels delivered before without insurance!
12 października 2020
Opinia niezależna
Odpowiedź od Get Tools Direct
Hi Candy,
I am sorry to hear you haven't had a great online experience with us, unfortunately these policies are enforced by the freight companies themselves, whether we agree or not. Sending a parcel without insurance and giving authority to leave unfortunately does remove any ability for us to then make a claim with the freight company. We hope you can understand and appreciate your feedback.
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