Had really amazing support from Harlyn (but of course, the entire customer support team in general!). The team always takes the initiative and actively helps me manage my care, which is doubly help... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Mindful has given me peace of mind and convenience for the several years. The medical providers are top notch and are compassionate listeners. The support team personnel are timely with their help a... Zobacz więcej
Reakcja na opinię
I really appreciate the customer service! Dealing with pharmacies is very stressful but it's nice to know whenever I need support, the customer service at Mindful is always there to help. With my most... Zobacz więcej
Reakcja na opinię
So far, Mindful has been great, especially their support team. I have been using Mindful for almost 3 years now and have only had a couple of issues, which their support team helped right away in reso... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Fast, Convenient, and Expert Mental Health Services. Get professional care from the comfort of your home, anytime you need it.
Dane kontaktowe
Stany Zjednoczone
- getmindfulhealth.com
4,7
Doskonała
349 recenzji
Odpowiada na 95% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I have been waiting for my script to be…
I have been waiting for my script to be filled since Monday. It is now Thursday and it has been over two weeks since my last script ran out. When I went in to do my refill it told me I had to have a dr visit. I set that up asap and then had my meeting. Since Monday at 10 am I have been trying to get some solid answers and unfortunately I have not gotten anywhere. I have had this occur one other time a few years back and it had been going so well. I am disappointed as medication must be taken and this is dangerous.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Mindful
Hello,
We take your feedback seriously and are concerned to hear that your experience did not meet our standards for care. To address this properly, we have conducted an internal audit of our records but are unable to find a patient profile matching your description or the name provided here.
To help us investigate and resolve this for you, we kindly request the following:
Verify your details: Please respond to the formal Trustpilot Request for Information we sent you. This allows us to securely identify your record while protecting your privacy.
Speak with us directly: Once we have verified your identity, we would like to speak with you. You may also schedule a direct call with our Patient Care Coordinator here: (https://getmindfulhealth.as.me/schedule.php).
To help us provide the most thorough follow-up possible, we would love to learn a bit more about your visit. Providing these details is the first step in allowing us to personally look into your concerns and find a positive resolution together. We’re here and ready to help as soon as we hear from you!
Aimee is the greatest asset to the…
Aimee is the greatest asset to the service, she always takes care of me.
9 kwietnia 2026
Opinia niezależna
Odpowiedź od Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
This Service is good for the most part
This Service is good for the most part. I have had some issues over the last year and a half but nothing too major. Michael, my support worker always does a great job and helps out when needed. I do feel like their service is expensive and wish the cost wasn’t so high.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Angel was very timely and helpful in…
Angel was very timely and helpful in addressing my prescription/pharmacy update. I really appreciated their calm and positive demeanor.
8 kwietnia 2026
Opinia niezależna
Odpowiedź od Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
I had a great call with my doctor but..
I had a great call with my doctor. The message on my dashboard said my prescription had been sent to the pharmacy. I went to pick it up but they did not have it 6 days after the initial message. I called customer support and was notified that there were technical issues of some sort on your end. I believe they tried to call but I’m often working so I may have missed it.it would have been helpful to get a follow up text message regarding the issues so I don’t waste time driving to the pharmacy and skipping the hassle.
They did get my prescription in the following day so that was good.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Mindful
Hello,
We take your feedback seriously and are concerned to hear that your experience did not meet our standards for care. To address this properly, we have conducted an internal audit of our records but are unable to find a patient profile matching your description or the name provided here.
To help us investigate and resolve this for you, we kindly request the following:
Verify your details: Please respond to the formal Trustpilot Request for Information we sent you. This allows us to securely identify your record while protecting your privacy.
Speak with us directly: Once we have verified your identity, we would like to speak with you. You may also schedule a direct call with our Patient Care Coordinator here: (https://getmindfulhealth.as.me/schedule.php).
To help us provide the most thorough follow-up possible, we would love to learn a bit more about your visit. Providing these details is the first step in allowing us to personally look into your concerns and find a positive resolution together. We’re here and ready to help as soon as we hear from you!
Michael is a consummate professional
Michael is a consummate professional. I had some difficulties to work through on my account, he was able to provide efficient solutions in a timely manner
7 kwietnia 2026
Opinia niezależna
Odpowiedź od Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Exceptional Support During a Shortage
Due to the nationwide shortage, I was only able to get a partial refill at the Walgreens near my home. Percy and her team were extremely helpful in locating another Walgreens location that had it in stock, allowing the physician to send the prescription there. As someone who relies on it to function day-to-day, I truly appreciated their understanding and support throughout this process.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Great customer service and easy process!
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Good service
Good service, they checked in multiple times to make sure I get my prescription when the store had run out. that was helpful.
6 kwietnia 2026
Opinia niezależna
Odpowiedź od Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Onboarding is not a great experience (updated)
Onboarding is not a great experience - cannot reach anyone for help until after scheduled appt. When onboarded, selected a pharmacy but now it is not showing up. Their website does not function properly when trying to select as pharmacy on iOS, Android, or Safari / Chrome (why I am doing the testing?). There is no way to speak to someone about this until 2 days after my appointment. I cannot call or reschedule my appointment, either. Chat service is 48 hours out. Not feeling good about this situation.
I found a phone number and spoke to someone via their phone number who confirmed their website was experiencing technical issues and could not offer any help. I asked to cancel everything at this point - membership, appointment, everything. This feels like a scam.
update:
I spoke with a customer rep and apparently that weekend they had two issues that they had to resolve and unfortunately as a new customer I ran into both at the same time. They ended up covering the cost of things as an apology and the ongoing care has been fantastic. Things happen. Appreciate them reaching out and calling on their own accord to make sure everything was ironed out.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Mindful
Hello,
We take your feedback seriously and are concerned to hear that your experience did not meet our standards for care. To address this properly, we have conducted an internal audit of our records but are unable to find a patient profile matching your description or the name provided here.
To help us investigate and resolve this for you, we kindly request the following:
Verify your details: Please respond to the formal Trustpilot Request for Information we sent you. This allows us to securely identify your record while protecting your privacy.
Speak with us directly: Once we have verified your identity, we would like to speak with you. You may also schedule a direct call with our Patient Care Coordinator here: (https://getmindfulhealth.as.me/schedule.php).
To help us provide the most thorough follow-up possible, we would love to learn a bit more about your visit. Providing these details is the first step in allowing us to personally look into your concerns and find a positive resolution together. We’re here and ready to help as soon as we hear from you!
Top Notch Service
Ive always received prompt, friendly and helpful response and service. My provider is very knowledgeable and operates with care. Customer service has always been helpful and friendly. Special shout out to Lucy who has been extremely courteous and helpful! Recommend this team with confidence!
4 kwietnia 2026
Opinia niezależna
Odpowiedź od Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
I was having an issue getting my…
I was having an issue getting my prescription refilled but Rogie was so helpful! She explained to me the issue, resolved it, then even contacted my pharmacy to get my prescription filled.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Odpowiedź od Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Great customer service that helped me…
Great customer service that helped me get an appointment at a moments notice.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Lucy was very helpful and prompt to…
Lucy was very helpful and prompt to resolve any issues I had . It was a pleasure talking to Lucy! Thank you again.
2 kwietnia 2026
Opinia niezależna
Odpowiedź od Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Allen was amazing and helpful
Allen was amazing and helpful. Thank you very much!!
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Patricia was extremely helpful and…
Patricia was extremely helpful and kind. She explained the policy to me and was very clear and professional. I’m very happy with her customer service
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
I’m extremely satisfied with Mindful
I’m extremely satisfied with Mindful, their team is very responsive, my practitioner listens to me, is available when I need them, and works with my pharmacy to ensure my prescription is available for me. Michael on my care team has called to check in on my and ensure that I am getting the care I need. I’ve had adhd all my life and have not had a doctors provide the same level of care as this company, I’m very impressed with the level of care I receive and I’m very grateful for them!
31 marca 2026
Opinia niezależna
Odpowiedź od Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
The team Mindful was very helpful
The team Mindful was very helpful. I had an issue with medication being out of stock at many pharmacies, and once I found it, they changed my prescription quickly. They coummicated we with me throughout the process so I always knew what was going on.
31 marca 2026
Opinia niezależna
Odpowiedź od Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Micka was great help for me and very…
Micka was great help for me and very professional, thank you so much
31 marca 2026
Opinia niezależna
Odpowiedź od Mindful
Thank you so much for taking the time to leave your thoughts about our services. We are so grateful to be able to help connect our patients to efficient and high quality care. Please know that our patients have a whole support team that is here for them - don't hesitate to reach out at any time for help!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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