GMS - Gerson Moving Services Recenzje 

106
•
Wynik TrustScore: 2.5 na 5

2,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Professional on all levels. Janine in admin was prompt in her replies, very helpful and made us feel like valued clients. The moving team both on the pick up and delivery end were pleasant, profession... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The team of Global Moving Services has been professional from A-Z. Janine communicated extremely well with us during the whole process. Any questions regarding the quote were answered quickly and eas... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

DONT PAY, Got a call from Gourav to help him cover a urgent job last year as he had been let down, we stepped in and helped but to this day nothing but empty promises on payment and when you call the... Zobacz więcej

Oceniono na 1 z 5

GMS picked up our stuff 3 months ago. It's still in UK and they want even more money to give our stuff back!! They cannot give a timeframe about when they will ship the items and are hiding behind T&C... Zobacz więcej

Informacje dotyczące firmy

  1. Przeprowadzki
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  3. Przechowalnia
  4. Przeprowadzki i usługi magazynowe

Napisane przez firmę

GMS provide removal services directly to individuals and families moving to and from anywhere in the world. Since opening our doors for business in 2018, the GMS team have successfully moved 1000’s of families each year who have decided to move to a new country to start a new job, life or simply a new adventure. As part of AGM Group, GMS was established to provide moving services specifically designed around the customers’ needs and budgets. GMS offers a full range of moving options and various associated services, all designed to simplify the complexities of moving to another country.


Dane kontaktowe

2,7

Słaba

Wynik TrustScore: 2.5 na 5

106 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 75% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 48 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,7

Wszystkie recenzje

(106)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 4

Napisz recenzję
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Oceniono na 5 z 5

Excellent Experience!

GMS kept us fully updated re the moving process, particularly Sarah.
All items, that were shipped, were in perfect condition on arrival and the delivery was received on the day/time as agreed. Overall a very good experience.

12 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Global moving services were amazing

Global moving services were amazing!! I received constant updates, great support with every step of the journey, and a fantastic team that delivered my shipment. I can highly recommend them!! A huge thank you again Sarah and the team.

25 czerwca 2024
Opinia niezależna
Oceniono na 2 z 5

We inherited some antique funiture…

We inherited some antique funiture which was shipped from the UK to Canada. Communication and help from the GMS representative was good as with their moving teams in the UK and Canada everyone turned up at the appointed times.

The packing that was done was not so good, not being in the UK to supervise was a definite problem. Maybe for a local delivery the packing might have been sufficient but for overseas it was not thought out well and insufficient.

Of the 3 tables and 1 chest of drawers that arrived only one table arrived with its legs unbroken and the feet of the chest of drawers were also broken off. The packers had stuck tape to the polished walnut finish of the chest of drawers, which has left marks I have not been able to remove fully yet.

I would assume from the damage, that heavy items that were in the shared container were stacked on our furniture, even the two drop down leaves on one table, that had the 2 legs broken off had bent and popped off hinges, probably from the force of what ever snapped the legs off.

Edit here as I can't reply to your reply about only shipping 2 tables not three. Your team packed a small kitchen table instead of the small side stand we wanted.

15 maja 2024
Opinia niezależna
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Odpowiedź od GMS - Gerson Moving Services

Thank you for sharing your experience with us. We genuinely appreciate your feedback as it helps us improve our services. We are pleased to hear that you appreciated our communication and punctuality, both the UK and Canada to be satisfactory. Although it is disappointing to hear that the packing and the condition of your items upon arrival did not meet your expectations.

Upon reviewing our records, our inventory indicates that we collected 2 tables, not 3. Additionally, our origin agent did mark the damages at the point of collection to ensure transparency.

However, we do understand how frustrating it is to find items damaged following shipment, especially ones with sentimental value, and we always to our very best to prevent this.

Unfortunately, it appears that you opted out of insurance in this case, but if you would like to discuss this further, please contact our customer service team for further assistance.

Oceniono na 5 z 5

Excellent service

We recently returned from a ten year period overseas and we needed someone to manage the relocation of our household possessions from New Zealand to the UK.

Sarah and the team were brilliant throughout the process and the handover from the New Zealand team to the UK team was seamless.

Even though our plans were very fluid, Sarah managed everything very professionally and kept us informed every step of the way with our goods arriving exactly when we needed them.

All in all a pleasure to deal with.

13 maja 2024
Opinia niezależna
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Odpowiedź od GMS - Gerson Moving Services

Dear Graeme,
We're delighted to hear that Sarah and rest of our team made your recent move back to the UK from NZ so easy - it was a pleasure to have been of assistance. We've shared your kind words with all involved. Welcome back to the UK!

Oceniono na 5 z 5

GMS movers provide excellent service

GMS movers provide excellent service. They helped us to move overseas from Zurich to Cambridge. The managers were helpful and prompt, and the movers were efficient.

4 kwietnia 2024
Opinia niezależna
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Odpowiedź od GMS - Gerson Moving Services

Dear Eldho,

Thanks for leaving such a wonderful review! We're delighted to hear that your move from Zurich to Cambridge was excellent, and that our managers and movers ensure you experienced a smooth move.

Should you ever need our services again or have any questions, please don't hesitate to reach out. Thank you for choosing GMS!

Oceniono na 5 z 5

Great experience

Great customer service and my belongings arrived to the UK safe and sound

10 stycznia 2024
Opinia niezależna
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Odpowiedź od GMS - Gerson Moving Services

Thank you, Areti! We're happy to have been able to assist with your shipment to the UK.

Oceniono na 5 z 5

Great service

Very accessible and knowledgeable people on hand to discuss my needs when necessary. Great service from the on site moving professionals.

28 lutego 2024
Opinia niezależna
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Odpowiedź od GMS - Gerson Moving Services

Thank you for your positive feedback! We're glad to hear that our team was able to assist you so effectively. If you ever need assistance in the future or have any questions, don't hesitate to reach out.

Oceniono na 5 z 5

Great experience using GMS

Great experience using GMS. First time using a moving company and we’ve been fully satisfied by them. Thanks to Shelley and Lisa who helped us all the way and made our move way easier than expected.
Clear and fast communication, always there to find a solution or indicate us where to find it. The movers from Abels where really nice and experienced. All our stuff arrived in perfect condition, nothing lost or broken, ten days after collection. All the information has been sent to me without having to ask for it.
I recommend and I would use that company again if needed in the future.

26 stycznia 2024
Opinia niezależna
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Odpowiedź od GMS - Gerson Moving Services

Thank you, Florent, for sharing your positive experience with GMS! We're thrilled to hear that your first time using a moving company was a success and that Shelley, Lisa, and the entire team made your move easier than expected. Providing clear, fast communication is one of our top priorities, and we're glad to hear that your belongings arrived in perfect condition and that you received all necessary information promptly. Your recommendation means a lot to us, and we look forward to assisting you again in the future - take care!

Oceniono na 5 z 5

Brilliant service

This is the second time we have relied on GMS and, once again, the service has been impeccable from any standpoint.
We would definitely recommend this Company to anybody.

24 stycznia 2024
Opinia niezależna
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Odpowiedź od GMS - Gerson Moving Services

Dear Giancario, thank you so much for your great review. We're delighted to have you been able to assist you again!

Oceniono na 5 z 5

Great experience all round

Great experience all round. Moved from UK to US and needed fast turnaround, storage on arrival and precisely timed deliver. Fast, knowledgeable, efficient information and friendly discussions from everyone involved. Now everything is safely installed, no damage to any of my belongings and what could have been a nightmare trip , wasn’t!! My advice after doing these moves many times (at least 10 complex international moves) is always the same: Do your research, fill out your forms quickly and pay promptly. Treat everyone with respect and ask if you don’t know. It makes dealing with such a professional organization a great experience. Highly recommended.

1 października 2023
Opinia niezależna
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Odpowiedź od GMS - Gerson Moving Services

Thank you for sharing your recent experience with Global Moving Services! We're delighted to heart that our relocation from the UK to the US exceeded your expectations. Safe travels and best wishes in your new home!

Oceniono na 5 z 5

Relocation to Beijing

Right from the start of my inquiry Sarah was very pleasant and knowledgeable about how to proceed and what she could offer me. With the urgency of my move I was comfortable and secure in the knowledge that Sarah would handle my move to Beijing, China in a professional manner. She was able to advise me with costs and how to keep these down. Overall I was satisfied.

13 grudnia 2023
Opinia niezależna
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Odpowiedź od GMS - Gerson Moving Services

Thanks Lauren. We're glad Sarah was so helpful during your recent move to Beijing. Customer satisfaction is important to us and we're delighted to hear that your move went all according to plan, and at a low cost. We wish you all the best.

Oceniono na 5 z 5

Always very professional and friendly

Always very professional and friendly, always super responsive to queries. Sarah coordinated the different departments from NZ and UK to make our delivery happen in a timely way, reducing our stress greatly. Many thanks.

7 listopada 2023
Opinia niezależna
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Odpowiedź od GMS - Gerson Moving Services

Thank you for your positive feedback! We're delighted that we were able to help reduce the stress of your NZ-UK move and that you found our team, especially Sarah, to be professional, friendly, and responsive.

Oceniono na 5 z 5

Excellent service from Global Moving…

Excellent service from Global Moving Services, from reviewing and accepting their quote, to collection of our shipment and then delivery. Their information was clear and concise. I can thoroughly recommend Nick and his crew. They were extremely helpful and nothing was too much trouble. I would definitely recommend them

27 października 2023
Opinia niezależna
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Odpowiedź od GMS - Gerson Moving Services

Dear Ken, thank you so much for your wonderful review! We're delighted to hear of your recent excellent experience with Global Moving Services. Our team takes great pride in providing clear and concise information, as well as going above and beyond to ensure a smooth and hassle-free moving process. We'll be sure to pass on your kind words to Nick and his crew. Your recommendation means a lot to us. If you ever need assistance in the future, don't hesitate to reach out - we look forward to hearing from you.

Oceniono na 5 z 5

Lisa Finlan was the most helpful in…

Lisa Finlan was the most helpful in this somewhat stressful move. GMS were very reliable, professional and accomodating.

1 września 2023
Opinia niezależna
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Odpowiedź od GMS - Gerson Moving Services

We're glad to hear that Lisa and our team made your move less stressful. Thank you for your kind words about our reliability and professionalism - The GMS Team

Oceniono na 5 z 5

Very good communication and everything…

Very good communication and everything reached on time.

25 października 2023
Opinia niezależna
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Odpowiedź od GMS - Gerson Moving Services

Thank you for the positive feedback! We're pleased to hear that our communication and timely delivery met your expectations. If you ever need our services again, we'll be here to help you.

Oceniono na 5 z 5

Everyone in the moving chain from…

Everyone in the moving chain from Australia to Stockbridge managed the systems very efficiently and our furniture was packed in Australia, travelled on a ship to be deposited here and unpacked and transported to our home in Stockbridge. Both managers were always available and answered questions even before they were asked. The advice we were given was excellent and the process moved without a hitch. I am very grateful to everyone involved, particularly Marie in Australia and Sarah Ferryman here in the UK for their cheerful, friendly and very professional approach to the complexities of moving furniture across the world.

3 października 2023
Opinia niezależna
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Odpowiedź od GMS - Gerson Moving Services

Thank you for your kind words. We are thrilled to have assisted you in your successful move from Australia to Stockbridge. It's wonderful to hear that our team, including Marie and Sarah, provided excellent service and made the process smooth and efficient.

If you need any assistance with future moves, please give our GMS team a call. We wish you all the best in settling into your new home!

Oceniono na 5 z 5

A great fuss free and friendly experience

A great experience, fuss free and friendly service throughout. I used GMS to move a shipment of my household goods to Greece. From the initial contact enquiry with Lisa, through the detailing of the goods, my mind was put at rest with regards to the security and packaging and the customs paperwork. The guys who did the collection couldn't have been more friendly and helpful, only matched by the Greek guys who made the delivery. The entire shipment arrived on time and intact. I can't fault GMS, I would definitely use them again and would recommend them!

13 września 2023
Opinia niezależna
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Odpowiedź od GMS - Gerson Moving Services

Thank you, Chris! We're delighted to hear that you had a great experience with GMS. It's good to know that all members of our team, from Lisa in the office to the collection and delivery crews on site, provided such a fuss-free and friendly service. Should you ever need assistance in the future, we'll be here to help.

We wish you all the best with settling in Greece!

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