I would like to apologise to Gentle Grip for my previous negative review. Their emails were going into my Junk Mail. Gentle Grip were excellent with the recent order I placed, despite it meaning the... Zobacz więcej
Reakcja na opinię
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Zobacz, co mówią recenzenci
As a cancer patient my practice nurse advised me to wear soft grip socks, I purchased 2 packs from gentle grip, they were delivered in really fast time, quality is very good,no more tight ridges on my... Zobacz więcej
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I have been wearing gentle grip socks happily for many years however in the last 12 months or so the socks appear to be made much thinner and less durable. I have been making holes in the heels and p... Zobacz więcej
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Absolutely nonsence. I purchased the extra stretch socks and they would be lucky to stretch round my wife's thin arms. Normal socks described as wide. Beware! Repy. I purchased the socks that wer... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Gentle Grip socks are designed to stay in place without compromising on comfort. Our unique Non-Binding HoneyComb Top gently holds the legs without restriction avoiding irritating and unsightly compression marks. Available in a soft touch cotton, a smooth silky bamboo and a thermal wool blend there are plenty of options to choose from in a multitude of colourways, patterns and designs. IOMI FootNurse offers a range of specialised health and wellbeing socks designed to aid feet, ankles and legs including a Diabetic Gentle Grip sock option with extra smooth toe seams. In addition the range offers cushion foot Diabetic socks, Extra Wide Oedema socks for Lymphoedema, Fluid Retention and other conditions associated with swollen feet and ankles, Flight socks, Energising Compression socks, Toe socks, Plantar Fasciitis socks and more.
Dane kontaktowe
Dove Mill, Dove Road, Deane, BL3 4ET, Bolton, Zjednoczone Królestwo
- customerservices@gentlegrip.co.uk
- gentlegrip.co.uk
4,0
Dobra
73 recenzji
W ostatnim czasie nie zapraszano do recenzowania
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The socks and service outstanding
The socks are brilliant, and I have bought 2 more pairs of the boot socks. Customer service is outstanding. I had accidentally ordered one pair which were the wrong size. A quick email and within a day, I received the correct size replacement, and pre-labelled return postage label
6 stycznia 2026
Opinia niezależna
Odpowiedź od Gentle Grip
Dear Philip Barker,
Thank you for taking the time to write such a positive review. We are so pleased to hear you are happy with our socks and service :-)
Kind regards, from the Gentle Grip team.
Don't respond
Nearly every complaint is answered with please get in touch with customer service and guess what they don't respond!!!
10 grudnia 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Dear Lynne Herrett,
Our customer service dept always responds to genuine e-mails and enquires.
Please ensure you e-mail: customerservices@gentlegrip.co.uk
And remember to check your junk folder for replies, in case of your provider .
To date, we have not received an e-mail from you.
Kind regards
From the Gentle Grip team.
Comfortable but really poor quality
I've been buying Gentle Grip socks for around 6 years and the first lot were great! The second ones lasted less than a year and were clearly inferior in quality, but the ones I've just bought are even worse again. On some, the stitching at the top is unravelled before I've even worn them and they are now so thin that they are barely thicker than tights. If I stretch the fabric lightly over my thumb it looks translucent and I've ended up wearing them over another pair of socks. Although they are really comfy I definitely won't be buying any more as the quality is now rock bottom.
6 grudnia 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Dear Eleanor Newell,
We are sorry to read this review.
We have never lowered the quality of our Gentle Grip socks, on the contrary we have strived to improve over the many years.
Please ensure you have been purchasing genuine Gentle Grip socks from reputable retailers.
Please contact our customer service dept so that we can assist further: customerservices@gentlegrip.co.uk
Kind regards
From the Gentle Grip team.
The most comfortable socks I've ever bought …
Was looking for socks for my feet which I have problems with my daughter found this site and ordered them for me so when she entered my email address she found out I had dealt with this company before and I remembered I bought socks for my late wife which she loved as her feet and legs were badly swollen. I have bought about five pair for myself and they are first class comfort so I through out all my other socks which i bought from amazon which were dearer and tight on my legs,but gentle grip are very comfortable and are not tight on my legs. It's often I leave a review but take it from me they will be the best socks you'll ever buy.
19 listopada 2025
Opinia niezależna
We had a problem with one pair of my husbands new socks
We had a problem with one pair of my husbands new socks. I sent a photo to customer services and replacements were put in the post the same . Excellent customer service and we will continue to order what are great comfortable socks
20 listopada 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Dear Peter T,
Thank you for your positive review. We are sorry there was a problem but glad we managed to put right for you quickly and to your satisfaction.
Kind regards
From the Gentle Grip team :-)
Excellent service
Excellent service. Very prompt, all sorted so easily.
7 listopada 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Dear Irene Sayle,
Thank you so much for your positive review, which we really appreciate you taking the time to write.
We are glad to hear you are happy with our service :-)
Kind regards
From the Gentle Grip team.
Just purchased these for the 1st time…
Just purchased these for the 1st time my husband has arthritic knees and has found the gentle grip socks so much easier to get them on being softer
I will be ordering more soon
22 października 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Dear Lesley Smith,
Thank you for your positive review. We are so glad you and your husband are happy with our Gentle Grip socks :-)
For arthritic knees, your husband might be further interested in our sister brand Heat Holders Joint Warmers. Here is a handy link: https://heatholders.co.uk/products/unisex-iomi-heat-holders-thermal-joint-warmers-available-in-2-sizes?variant=29960430616685
We would recommend L/XL for knees.
Kind regards
From the Gentle Grip team.
Excellent service
Having dealt with Gentle Grip for sometime and always been pleased with the quality and value of the product.
However i had a quality issue with one pair of socks in my last order.
I contacted customer services, a very helpful and efficient lady (Sue) took my details.
The issue was resolved and a replacement received two days later.
Can't fault this company and can't recommend them highly enough.
20 października 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Dear Bez,
Thank you for your positive review. We are sorry there was an issue but glad we managed to resolve quickly for you :-)
Kind regards
From the Gentle Grip team.
very comfortable and just right grip at…
very comfortable and just right grip at the top but the diabetic socks are just too thin.
16 października 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Dear R Wills,
Thank you for your review. Please note we offer different thicknesses of diabetic socks. Here is a handy a link: https://gentlegrip.co.uk/search?q=cushion+foot+diabetic+socks&type=product
For all day wear we would always recommend cushion foot socks for people who suffer with diabetes. Plain knit socks are more for wear with classic shoes such as office shoes/evening wear.
Kind regards
Gentle Grip team.
Too small sizes
I have size 12 feet and bought 6 pairs of Bigfoot cotton socks size 12 - 14.
They were tight from new so I don't know how someone with size 14 feet would have felt they looked about a size 10.
After wearing once and a 40 degree wash my big toe has gone through all 6 pairs.
25 sierpnia 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Dear Arthur Hales,
We are sorry to read this review. We rarely receive such complaints. Please reach out to our customer service dept: customerservices@gentlegrip.co.uk
Where we shall try our best to understand & rectify the situation.
Kind regards
From the Gentle Grip Team.
Thank you for your response to my inquiry.
Thank you for your complete, personable response to my inquiry. I am sad that the current political administration of the U.S. has complicated your desire to do international business in our country. I appreciate the fullness of your reply. Paul Jacobson
20 września 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Dear Paul,
Thank you for your positive review, even though we could not assist on this occasion. Please note you can purchase genuine Gentle Grip socks from our North American partner: https://sockbuy.com/collections/gentle-grip-socks
We are glad to hear you enjoy wearing our socks and wish to repeat purchase :-)
Kind regards
From the UK Gentle Grip team.
Excellent customer service
A customer service query was dealt with very quickly and efficiently by Sophie. A very positive outcome for me is much appreciated. What more can you ask for, a company that values its customers! PS the socks are lovely too!
12 sierpnia 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Dear Jane Griffiths, thank you so much for your positive review. We are happy we managed to resolve your query satisfactorily and furthermore glad to hear you like our socks. Kind regards, from the Gentle Grip team :-)
Quality product
I had a slight issue with one of the pairs of Gentle Grip socks, however it was reported to Gentle Grip & they resolved the problem straight away. By the way the socks are of very good quality.
30 lipca 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Thank you @Paul McCormack for your positive review. We are sorry there was an issue but glad we managed to resolve quickly and to your satisfaction. Kind regards from the Gentle Grip team :-)
An example of how customer service should be done.
A Customer Service lady called Gill Boulter was very quick to deal with a problem I had with some socks purchased for my husband. Her response was caring and kind, and an example of how customer service should be done.
24 lipca 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Dear Mrs Taylor, thank you so much for your lovely positive review. We are sorry about the initial problem but glad you were happy how Gill in our customer service dept resolved for you :-) Kind regards from the Gentle Grip team.
Ordered and received within 2 days free…
Ordered and received within 2 days free delivery!!! Lovely soft socks for an autistic child.
4 lipca 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Dear Mr Christopher Poole, thank you for your positive review and we are so glad to hear you are happy with the socks & delivery. We do hope the young receiver loves the socks too. Kind regards, from the Gentle Grip team :-)
Poor quality Bamboo socks
Bamboo socks, look good, comfortable, low ankle compression and they don’t fall down BUT the material is thin and they wear very badly. Developed holes in toe soon after purchase, then heel and sole. Can get better quality for less at Matalan, George or M&S.
29 maja 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Dear John, we are sorry to read this is your experience, we rarely receive such feedback. Many positive reviews for each individual product can be seen on our website here: https://gentlegrip.co.uk/collections/mens-bamboo-socks
You are welcome to return the socks free-postage to our customer service team for replacements or a full refund. Here is link how to do: https://gentlegrip.co.uk/policies/refund-policy
Kind regards, Gentle Grip team.
Gill Boulterprovided me with excellent…
Gill Boulterprovided me with excellent customer service when I reported that one pair of socks in a pack of three was a smaller size then requested. After sending a photo I today received a replacement pack of socks. I am very impressed with Gills efficient, professional and prompt service. She should be commended.
15 maja 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Thank you @Julian Masters for your positive review and we are glad to hear you are pleased with our customer service :-) Kind regards, the Gentle Grip team.
These socks are junk holes on some of…
These socks are junk holes on some of them when removing tag. Horrible grip on them aswell loose. They are made of rubbish material. Bought for autistic child not suitable at all, making money from rubbish from people with medical conditions ... they were purchased from gentlegrip.co.uk which shows David James on my PayPal so they are genuine...I don't want a refund thanks
25 kwietnia 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Dear Ian Mellor, we are sorry to read this review. All packaging states remove barb with scissors which will prevent ripping a hole in the socks. Please contact our customer service team: customerservices@gentlegrip.co.uk so we can check these are genuine SOCKSHOP Gentle Grip socks, investigate and offer you replacements or a refund. Our team can also make suggestions for which socks might suit an autistic child better, for example our sensitive feet socks: https://gentlegrip.co.uk/collections/the-upside-down-inside-out-sock-for-sensitive-feet Kind regards, Gentle Grip team.
Just tried socks so far had to throw 2…
Just tried socks so far had to throw 2 pairs out because they developed holes on first day of wearing obviously poor quality
11 maja 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Dear Dr Gerry Bellman, we are sorry to hear this. Please contact our customer service team: customerservices@gentlegrip.co.uk so we can check these are genuine SOCKSHOP Gentle Grip socks, investigate and offer you replacements or a refund. Kind regards, Gentle Grip team.
My order was dispatched very quickly &…
My order was dispatched very quickly & a small problem was rectified very swiftly & professionally.
The socks themselves are very comfortable. I wouldn’t wear anything else. Thankyou for your service.
12 maja 2025
Opinia niezależna
Odpowiedź od Gentle Grip
Thank you @Melanie Manning for your positive review. We are glad you felt happy with our customer service response and even further glad to hear you wouldn't wear anything else :-) Kind regards Gentle Grip team.
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