These guys are the best. Every time I go to them I get credible help in diagnosing my generator electrical issues. They respond quickly and help me solve my problems as well as give great advice.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We have used this company in the UK for years for parts and have had great service all parts easy to find on website and delivered fast.the sevice went up to another level when I contacted them for... Zobacz więcej
Etter bestillingen følte jeg litt på at kanskje dette var spam, ikke klarte jeg å spore forsendelsen og leste litt negative omtaler på nettet. Der tok jeg feil! Pakken kom utrolig raskt etter bare 5-6... Zobacz więcej
My 2008 era low noise 1000 Watt Craftsman generator has a great Mitsubishi engine, and needed an out-of-production replacement fuel line to replace the dry rotted one. And was giving significant fit... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
A family-owned Portable Generator Parts Specialists stocking parts for over 1000+ brands. We are always happy to help! ***IF YOU HAVE AN ISSUE, PLEASE CONTACT US VIA THE "NEED HELP" SECTION ON OUR WEBSITE BEFORE LEAVING A REVIEW. IT IS ONLY FAIR YOU GIVE US A CHANCE TO ADDRESS ANY ISSUES BEFORE AFFECTING OUR REPUTATION AND THE QUICKEST WAY TO GET ASSISTANCE FROM US.*** On our Need Help page we provide Order locating, Repair advice, Engineering Support and account queries. It is also possible to automatically stop orders that have not been shipped, report order errors or delays, and the opportunity to ask anything else you wish! Click the "Need help" link is at the bottom of every webpage. We got Free Repair Advice if you need a little help and have a free interactive repair guides to get you back up and running quickly. We have our own warehousing and ship regularly to USA, Canada, UK, Europe, Australia & NZ, the Caribbean and Worldwide, so you can get your Parts fast, and fix it fast! *PLEASE NOTE: We are a Family-run Specialists that operate "human" support MONDAY - FRIDAY only and may be closed for Bank Holidays. If you are unable to report the issues to our Automated System, and you opted to submit a support ticket outside of our open hours, we will respond on the next working day. We promise!
Dane kontaktowe
https://generatorguru.com/need-help/, https://generatorguru.com/need-help/, Zjednoczone Królestwo
- https://generatorguru.com/need-help/
- generatorguru.com
4,7
Doskonała
374 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Responsive and Conscientious.
The Generator Guru team is very responsive and conscientious. Their responses to Engineering advice/help requests are obviously from real people and not pre-canned or computer generated drivel. They respond quickly and actually answer all of the individual questions you may have asked. Their model listing of generators is comprehensive; even for the cheap Chinese, fly-by-night knock offs; and if/when you order a part for your generator by model, it will be the part you need.
19 listopada 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Mario,
Thanks for the 5 stars!
We have spent years trying to prevent good generators from being scrapped. So happy we could help!
Appreciate you taking the time to let us all know. We are celebrating with Doughnuts! (nom nom nom)
Thank you!
Kind regards,
S.Beagley
Founder, Director and Engineer
I bought a new generator and used it…
I bought a new generator and used it only once to try it out. Being idle outside for more than two years parts deteriorated beyond repair. I browsed the whole internet for replacements with no luck until I landed on GENERATOR GURU site. They had the parts and even assisted me how to fix them.
Extremely grateful and would recommend them to everyone in need of help.
29 października 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Joe
So happy to hear you are up and running again. We will always be here for you! Just let us know if you ever need us.
Appreciate you taking the time to let us all know and are celebrating. Doughnuts today!
Thank you!
Kind regards,
S.Beagley
Founder, Director and Engineer
Quick answers
Quick answers, polite people, very good and helpful answers! Highly recommended🙂10/10
18 października 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Thomas
Thank you so much for your feedback!
We love to hear how we are doing and strive to provide the best service. Really appreciate you taking the time to let us and others know and are celebrating. Doughnuts all round!
Thank you!
Kind regards,
S.Beagley
Founder, Director and Engineer
Amazingly helpful team I have had parts…
Amazingly helpful team I have had parts from them before but this is the first time I have talked to the technical staff they have great knowledge and made me understand the issue. They have saved me 100s.
You really need to look no further for any generator needs, Great to deal with people that really do know what they are doing.
4 października 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Bradley,
So happy we could help! You issue was quite a rare one and we love a challenge!
So happy we got you up and running!
Kind regards
The Generator Guru Team
Without any pressure to purchase a…
Without any pressure to purchase a single thing,I have been given advice and instructions on how to fix my genny issue. What a perfect service. Thank you.
Capt A Dale
11 września 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Capt Dale
Thanks so much for your feedback. We are so happy we could help and appreciate you taking the time to leave us such a nice feedback. We are always happy to share our knowledge.
We always celebrate our good reviews.... and being Friday.... we are going to celebrate with a after work drink. It is such nice weather today and a beer in the sun is calling.
Thanks! We will raise a glass to you.
Best regards,
The Generator Guru Team
The service is excellent
The service is excellent. They knew what they were talking about. Ordering was made very simple. Delivery was right on what they said it would be. I needed some specs and they promptly answered my questions and emailed me what I needed. will definitely order from here again.
9 sierpnia 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Thanks so much for your feedback. So happy we could help. :)
FYI.. We celebrate our good reviews with donuts normally, but this time we all got ice cream! Ben & Jerrys Cookie Dough. I ate too much, but it was Gooood! Thanks!
Best regards,
The Generator Guru Team
Above and Beyond
Found them off a Google search for a Generator that was bought at Harbor Freight.
Not only did they have the correct parts, but they took the time to package my gasket kit so it wouldn't get bent or damaged in shipping. They even wrapped the new carb studs so the threads wouldn't get buggered up.
That was impressive alone but from the time I ordered til I received the package was literally 39hours to ship from the UK over here to Upstate New York.
I highly recommend using this company to anyone looking for parts for a generator. Don't waste your time on Amazon, go to these professionals, you won't be sorry.
25 lipca 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Eric,
Thanks so much for your kind words. I have passed the message on to everyone involved and have given our Packing Team an extra big "thank you!"
We love to hear how we are doing and strive to provide the best service. Really appreciate you taking the time to let us and others know.
Thank you!
Kind regards,
S.Beagley
Founder, Director and Engineer
Inportant spec info
I needed some inportant spec info that I couldn't find anywhere they came through without a thought.
Thanks
25 lipca 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Ron,
So happy we can help! We are always happy to advise when we are able, and will be here for you in the future if you ever need us again.
Thanks for spreading the word! It really helps others know what we are about and we might be able to save some more gennies from the scrap heap! Thank you!
kind regards
The Generator Guru Team
Online generator technical support
Hi, Im from Sri lanka, i recently found a online technical supporting site for diesel generator issues. Also they assisting everyone as a toll free service. Hope they helping to repair, services on industrial generators related matters not only limiting to sri lanka but also for other countries as well. They supporting for the capacities above 25KVA only. Can produce images videos related to our problem. Their name is GeniDoc-sri lanka.
18 lipca 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Best of luck to you all at GeniDoc in Sri Lanka. Great to hear there are more Generator Hero's out there helping those with Generators over 25kVa producing power.
We would like to point out.... if your gonna hijack our reviews page... It is only polite to give us 5 stars! ;p
All the best,
The Generator Guru Team
Technical advice.
The parts you need, and technical support. Generator Guru a 100 percent great company. To use and Recommend thank you !
8 lipca 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
James
Thanks so much for your kind words. We really appreciate you taking the time and spreading the word. So happy to hear your up and running again!
Best regards,
The Generator Guru Team
Exactly as ordered
Exactly as ordered. Delivered on time. Perfect service
29 czerwca 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
James,
Thanks so much for your feedback! We are always here for you if you ever need anything else such as settings info, testing or repair advice.
Kind regards,
The Generator Guru Team
for the first time that I buy on this…
for the first time that I buy on this company's website, I am very satisfied with the speed and performance! thank you guru Company!
26 czerwca 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Alex,
Thank you so much for your feedback. So happy we can help. If you need any fitting advice, please contact us through the website and we will be happy to assist you.
Best regards
The Generator Guru Team
I received just what I order. ⭐️⭐️⭐️⭐️⭐️
Even though it came from the other side of the world this company made it possible and the shipping took less than I was expecting. All the parts I bought individually fit my generator perfectly thanks again Generator Guru.
30 maja 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Julio,
So happy we could help!
We have warehouses in the UK, US, EU, Canada and Australia. Your part was shipped from a different warehouse this is as your local warehouse did not have stock. When this happens we always ship it by a method that will arrive as quoted on our website when you completed your purchase, and at no extra cost.
If you need any advice on fitting, we are always hereto help too.
Best regards,
The Generator Guru Team
Best place for generator parts!!
They are the only place I could find that had a fuel filter for my generator-and was possibly the best place in the world to buy it! I live in the US, and their shipping was faster than some of the things I buy from EBay here in the states! Fit perfect, and the price was right. Great communication, and pleasant to do business with! Thank you so much!
27 maja 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Joe,
Thanks for the kind feedback!
We have warehouses in the US, EU, UK, Canada and Australia. Your local warehouse did not have stock so we shipped it from our UK depot on a fast service at no extra cost.
Glad to hear it got there so quickly.
Best regards,
The Generator Guru Team
Valve lash adjustment and specs
Very quick response to my questions and very professional information provided.
26 maja 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Thanks Pamela! We try our best :)
Best regards,
The Generator Guru Team
Help at Last !
So helpful to have a business that understands the product and then has the stock available to repair the fault. I would definitely recommend them to anyone a generator issue to resolve.
25 maja 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Fred,
Thanks so much for your kind words. We really appreciate you taking the time and spreading the word.
Best regards,
The Generator Guru Team
Free technical advice was fast
Free technical advice was fast, exactly to the point ,easy to follow and very helpful for a DIYer like me.
2 maja 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Anthony,
You got us blushing now. Thanks for the feedback! FYI.. We celebrate our good reviews with donuts! (Chocolate is my favourite!)
Best regards,
The Generator Guru Team
Quick and Professional
Very quick response to my questions and very professional information provided. Knew exactly what I needed and helped me find it. Thanks
23 kwietnia 2023
Opinia niezależna
I had a problem starting my generator…
I had a problem starting my generator so I wrote to these guys via their on-line messaging. The response was super quick and really thorough AND solved my problem.
Definitely recommend.
Thank you Generator Guru - especially Jane who wrote back so quickly.
19 kwietnia 2023
Opinia niezależna
Very helpful and polite right on time…
Very helpful and polite right on time thank you very much
6 marca 2023
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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