These guys are the best. Every time I go to them I get credible help in diagnosing my generator electrical issues. They respond quickly and help me solve my problems as well as give great advice.
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We have used this company in the UK for years for parts and have had great service all parts easy to find on website and delivered fast.the sevice went up to another level when I contacted them for... Zobacz więcej
Etter bestillingen følte jeg litt på at kanskje dette var spam, ikke klarte jeg å spore forsendelsen og leste litt negative omtaler på nettet. Der tok jeg feil! Pakken kom utrolig raskt etter bare 5-6... Zobacz więcej
My 2008 era low noise 1000 Watt Craftsman generator has a great Mitsubishi engine, and needed an out-of-production replacement fuel line to replace the dry rotted one. And was giving significant fit... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
A family-owned Portable Generator Parts Specialists stocking parts for over 1000+ brands. We are always happy to help! ***IF YOU HAVE AN ISSUE, PLEASE CONTACT US VIA THE "NEED HELP" SECTION ON OUR WEBSITE BEFORE LEAVING A REVIEW. IT IS ONLY FAIR YOU GIVE US A CHANCE TO ADDRESS ANY ISSUES BEFORE AFFECTING OUR REPUTATION AND THE QUICKEST WAY TO GET ASSISTANCE FROM US.*** On our Need Help page we provide Order locating, Repair advice, Engineering Support and account queries. It is also possible to automatically stop orders that have not been shipped, report order errors or delays, and the opportunity to ask anything else you wish! Click the "Need help" link is at the bottom of every webpage. We got Free Repair Advice if you need a little help and have a free interactive repair guides to get you back up and running quickly. We have our own warehousing and ship regularly to USA, Canada, UK, Europe, Australia & NZ, the Caribbean and Worldwide, so you can get your Parts fast, and fix it fast! *PLEASE NOTE: We are a Family-run Specialists that operate "human" support MONDAY - FRIDAY only and may be closed for Bank Holidays. If you are unable to report the issues to our Automated System, and you opted to submit a support ticket outside of our open hours, we will respond on the next working day. We promise!
Dane kontaktowe
https://generatorguru.com/need-help/, https://generatorguru.com/need-help/, Zjednoczone Królestwo
- https://generatorguru.com/need-help/
- generatorguru.com
4,7
Doskonała
374 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The only place
Twice now, I've needed a part that nobody in Canada has, and Generator Guru has not only helped me to troubleshoot the problem, but also ensured I was purchasing the correct part. Simple fixes, but this is the only place that would help me. Quick responses, accurate and fast deliveries (to Canada), and personable responses. Thanks for keeping my generator running!
9 września 2024
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Thank you so much for the kind review. It means so much to us! So happy we could help.
In a salute to you (esp as a Canadian) we are having Tims!
Thanks so much!
Kind regards
The Generator Guru Team
Generator Guru saved the day
Generator Guru saved the day.
I had an off-brand generator purchased from Amazon. The starter mechanism for the generator broke after just a few days of usage. Generator Guru helped me identify the part and purchase a new one. The generator works fine now. Thanks Generator Guru!
24 lipca 2024
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Always happy to help! Thanks for the kind review.
Kind regards
The Generator Guru Team
If I could give this company a zero I…
If I could give this company a zero I would! This company is a giant scam! They sent my dad an empty box saying it was 6lbs ! And customer service doesn’t exist! It’s AI generated! My dad payed $150 for an empty box that was completely sealed close and they won’t refund him! SCAMMERS!! There is absolutely NO WAY this company has a four star review. DONT BUY FROM THIS COMPANY!
10 lipca 2024
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Dear Sir/Madam,
We have refunded you.
You will note if you look at your payment method you have already had a refund from us in full. Your father will have also got an email confirming the refund from our system.
As to the empty box, both us and our 3rd party insurance (Route.com) had asked for pictures so we could make a claim for the issue and resend your order. Your father has not responded to any of these requests both from us and Route.
We know that it was a full box when we sent as both our system before dispatch, and the couriers system on receipt of the package, confirms this weight. (Proof can be provided if you like.)
I would imagine the heavy flywheel broke the box in transit, fell out, and UPS resealed it. This is common if they cannot see/find the missing items.
Unfortunately, as your Father did not send the pictures of the damaged area of the box, which has been requested a number of times, we have not been able to claim for this with the couriers (UPS) or via the Route 3rd party insurance.
So in all honesty, we are the ones who have lost out. We have now lost a part, and the shipping cost, handling cost, and packaging cost, which we cannot claim for as you have not provided evidence of the packaging. We have also refunded you in full, as instead of providing this evidence so we could send you another flywheel, you claimed with your card company that the transaction was unauthorized. Which obviously is not true or there would be no complaint here.
Seems like we are the ones who have lost out.
Regards
S Beagley
Director
Thank you for helping my McCulloch FG5700AK Generator
Thank you for helping me repair my FG5700AK McCulloch Generator. The conversation (via email) about my kickback issue was on target!
My Rocker Pivot Bolt had backed out causing the connecting rod to get partially sheared. I’m very grateful.
(Previously I had ordered some routine maintenance items and they were good fits. )
Btw, I am big YouTube Fan of James Condon videos on Generators and he mentioned your service on multiple videos.
Thanks for including specs on valves. Could I suggest adding the torque settings?
1 lipca 2024
Opinia niezależna
Brilliant company great service
Brilliant company, super helpful customer service and lightning delivery, a real pleasure. If only all companies were this good!
26 czerwca 2024
Opinia niezależna
sent them pics of the info plate and…
sent them pics of the info plate and pics of the right part and they still got it wrong. Their final determination was you SOL.Too bad for me. aND YES YOU DID REFUND IT,BUT THAT DIDNT HELP ME WHEN YOUR RESPONSE WAS PRETTY MUCH A YOU SOL ATTITUDE....
27 maja 2024
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Dear Sir,
You are correct, and as you know, we refunded you in full when you reported the error to us.
I have investigated and can see we sent you the wrong air filter as that is what was supplied to us by our suppliers. We apologize for the inconveniennce and have removed the stock from sale to prevent any further errors.
Please accept our apologies. We are a family run company and try our best, but understand we did not succeed this time. We strive for every customer to be happy. Sorry we were unable to supply you the correct air filter.
Kind regards
S. Beagley
Director
I first made contact with the Gen Guru…
I first made contact with the Gen Guru due to an issue with my Kipor6500 generator. I was apprehensive about dealing with an OS company ( I live in Australia) but I didnt need to be! Their advise was excellent and when I finally got around to ordering spares their pricing was very competitive, now I have a fully functioning generator again 😊 Thank you the Generator Guru.
10 kwietnia 2024
Opinia niezależna
Angelo's alfajor service
I am very satisfied with the quality of the alfajores. They go pretty well with my mate. Even though not a native Argentine the quality is superb! Would def purchase again!
1 maja 2024
Opinia niezależna
Best dressed adidas
10/10 best Dressed at the office .
adidas for life
26 kwietnia 2024
Opinia niezależna
Good experience
I received the wrong fuel tap and after contacting about the issue was sent the correct one.i asked about sending the wrong one back and was told I didn't have to but I could if I wanted to,so i did this as service was very good.
19 kwietnia 2024
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Alan,
We are very happy to hear the replacement we sent fits correctly. We are sorry for the original error. Please accept our apologies and be assured to know we have taken steps to prevent this error again.
We are always here for you if you need us. :)
Kind regards
S. Beagley
Director
They gave me excellent support 2 times…
They gave me excellent support 2 times on this inquiry and eventually I got it to run properly. The minimal $5.00 request to help pay for the great advise, was almost and insult to the quality of their support. I would have expected to pay a larger fee for this level of support. Thankyou, Doug
27 marca 2024
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Thanks so much for the donation via https://www.buymeacoffee.com/gurub. We really appreciate it!
We are always happy to provide repair advice to anyone with a portable generator. They are strange beasts and so important for so many people!
You "coffee" donation has been put towards our staff rewards. Today we are having Easter Eggs!
Thanks! Nom nom nom. :)
Kind regards,
The Generator Guru Team
Technical information
I needed information to assemble my engine correctly. I asked their techs and within a half hour they got back to me with all the information.
14 lutego 2024
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
So happy we were able to help! We are still here for you if you need any more assistance or advice!
Thanks for the feedback. It helps us spread the word about our free advice service.
FYI.. We celebrate our good reviews with donuts normally, but this time we all are having chocolate cake with smarties on top.
Thanks! It is so good!!
Best regards,
The Generator Guru Team
To be honest
To be honest, I don't have a lot of on-line buying experience, but the Generator Gurus delivered the goods. My generator was a 'foreign' make and I was feeling resigned to the oft-stated idiom "you get what you pay for". However not only did they deliver the right replacement part, but they did it in an economic, friendly and efficient manner. I had expected a lengthy supply time given the geographic distance between our respective companies and countries, and as a result, a significant supply lead-time along with a nervous wait along the way, but Jane Gordon and her team did this company proud by living up to their commitment - around the world in a dozen days. My only desire now is that the replacement part is all that was faulty, but I know that I'm in good hands if problems persist!
16 stycznia 2024
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
We are still here for you if you need any more assistance or advice!
Thanks so much for your feedback. We celebrate our good reviews with donuts normally, but this time we all are having chocolate cake with smarties on top. Yummy!!
Thanks!
Best regards,
The Generator Guru Team
Great customer service
Found the part here when it was discontinued from OEM. The key switch was wired differently and I didn't have original to go by. E-mailed company and they answered right away with a solution. Easy to see they are a family run business with high standards and great customer service. My future go to company. Thank-you very much.
24 stycznia 2024
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Thanks so much for your feedback. So happy we could help. :)
FYI.. We celebrate our good reviews with donuts normally, but this time we all are having chocolate cake with smarties on top.
Thanks! It is so good!!
Best regards,
The Generator Guru Team
Great people trying their best to help…
Great people trying their best to help repair the flood of cheap generator brands out here. Got mine for free and managed to make it work again, but parts? Difficult to find when you don't have a model number or recognizable brand. Generator Guru had the part I needed when no one else did. If you cannot get it from Generator Guru, kick it to the curb.
14 grudnia 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Ken
Thank you for your awesome review! **blush**
We are so glad to hear that you were able to fix your generator with our help. We know how hard it is to find parts for some of the generator brands out there. That's why we try our best to provide you with the parts you need, no matter what model or brand you have. We are happy to be your go-to source for generator parts.
To celebrate your amazing review, we are all having coffee, doughnuts and a laugh, before we get back to helping more people!
Thank you!
Kind regards,
S.Beagley
Founder, Director and Engineer
My generator tank was filled with rust
My generator tank was filled with rust. Rather than going through the difficult process of rust removal, I priced the cost of a new tank from Generator Guru. Surprisingly reasonable, I ordered and received the new tank which fit perfectly. An my generator is ready for the next power outage.
31 grudnia 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Larry
I'm happy to hear that your new tank fit perfectly and that your generator is ready for any emergency. You deserve a pat on the back for taking care of your generator!
To celebrate your review, we are having coffee and doughnuts at our office. We love hearing from our customers and we always share feedback with everyone.
Thank you!
Kind regards,
S.Beagley
Founder, Director and Engineer
Got back to me quickly with good easy…
Got back to me quickly with good easy to follow instructions.
will defo use again and if anyone is stuck and needs help just ask. Friendly and helpful. What more could you ask for.
12 grudnia 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Kev
Thank you for your kind words and your support. We appreciate your feedback and we are happy to help you anytime. It's great to know that you found my instructions easy to follow and that you enjoyed using my service. We hope to see you again soon.
(Btw, we are having doughnuts to celebrate our reviews today. Thanks!)
Kind regards,
S.Beagley
Founder, Director and Engineer
Sent email seeking advice
Sent an unsolicited email about upgrading my generator and I got a thorough response quickly. Was more than happy to tip for the info. Thx!
7 grudnia 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Clayton
Thanks for the review and tip!
As a thanks to all my staff we are having doughnuts while we read our reviews.
Really appreciate it!
Thank you!
Kind regards,
S.Beagley
Founder, Director and Engineer
i generally don't write a review about…
i generally don't write a review about someone who could not solve my problem, but it was not for lack of trying. completely professional and despite my lack of knowledge in describing my case, they were considerate, kind and responsive. i will not hesitate to consult them again in the future should i need some help.
6 grudnia 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Paul
Thank you for the glowing review! We will be here for you if you ever need us!
Thank you!
Kind regards,
S.Beagley
Founder, Director and Engineer
The least I could do for you and give…
The least I could do for you and give you a great review five stars that is!!!!
This website gives you FREE easy to use advice and will also provide you with Parks if needed! 😃
22 listopada 2023
Opinia niezależna
Odpowiedź od Generator Guru - Parts & Spares
Craig,
Thanks so much! Really appreciate you spreading the word and for our Stars!
Today we are catching up on reviews and eating doughnuts to celebrate.
Thank you!
Kind regards,
S.Beagley
Founder, Director and Engineer
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
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Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.