Generator Guru - Parts & SparesRecenzje 

I am walking around in a confused daze after getting helpful and responsive assistance and advice from Jane and her team at Generator Guru.
The daze happened because it is increasingly unusual nowadays to get accurate, relevant and genuinely helpful advice from Helplines in general so it is amazing when it happens.
Generator Guru advertises itself as a family run company and appears to keep to old fashioned service values so I am happy to be their customer.
👍❤️

Really helpful and technically detailed reply to my question. Company is excellent to deal with.

Loved the fact that I could send pictures and ask for advice/help. I was very nervous about screwing this up as I didn't want to spend money on a new generator. The "Guru" team was very quick to respond to my questions and concerns and did so in a super helpful and friendly manner. In the end, my generator is running like its brand NEW again....! While I hope to not need them in the future, they will be only place I will get replacement parts and support from for my generator !

Got an advice how to check my generator, in this case the step motor, just in a few minutes.

ordered and paid for a part on 1/11/25 and still have no idea when I will receive it. When tracking it it says it was picked up by the carrier on 1/13/25 and has been sitting at the carriers warehouse ever since . would like an idea when I should be expecting it by so I can tell the owner of the equipment approximately when he can get it back

Had a few issues, I got frustrated. Having spoken to Jane all was sorted to my satisfaction

Update to post: I finally found a human (well, I still actually haven't spoken to anyone at this company, so my communication may have been with AI... I will update if a human actually contacts). They responded, updated me with reasons, and told me the package is on the way. I still have no actual confirmation of this, but hopes abound.

Original post:
Impossible to get after-sale help!! Ordered a simple part more than 2 weeks ago, was given a tracking number that was fake (a test package number, according to FedEx). Attempted phone, sms, email... No responses. Not impressed.

Advice was right on the money. Simple, quick and easy to navigate

This company knows its trade! Questions are answered promptly and clear advice is given. Much more useful than the company that originally supplied my generator!

I needed to identify a part on an old generator and while they didn't have the the part they referred me to a different source. Thanks for the referral!

All parts all the time and necessary specs and info you need just for asking.
Great Company

I live in the U.S.A. I called and e-mailed the United States Distributor of my generator, JD North America , for parts and tech support. After waiting a week with no answer from them . I e-mailed Generator Guru and within two days received a reply with the information needed. Prior to this I had ordered a part from Generator Guru and received it via air mail in about a week. From here on out I will contact Generator Guru right off the bat when dealing with my generator. Thanks Generator Guru.

I asked a question to generator guro about what oil I should put in my
A788-GEN-ELC
Electric generator when first starting it to run the engine in and they got back to me lady called Jane was really helpful and replied within minutes five star service and I'm a new customer who didn't realise it's nice to buy them a coffee if you can afford it because it's well worth the price of a cup of coffee as they do there service advice and experience for free. Thanks again to Jane for the help

Very helpful and responsive in terms of shipping parts and providing spot on advice.

Texted this company from Florida about trouble-shooting my portable generator. Had a running dialogue with them until they located the problem. Great job, folks! 👍

Great comms over email. Basically fixed the problem remotely by suggesting certain tests and possible causes. From initial contact to suggested remedy was about four hours and the part came the next day. BOOM!
We now have full power back within 24 hours. Who could ask for better? Plus the fridge magnets were awesome.
James Dexter. Devon.

These guys helped me get My generator going again.Thanks

I asked for information about a extension exhaust part for a pulsar G12KBN portable generator, Generator Guru responded right away steering me in the right direction....Thankyou

I have a old Ducar DFD6500H generator and I could not find the valve adjustment gap anywhere, I could not even find help her in Quebec (Canada).
I did ordered parts in the past and I saw that I could ask technical information. So I gave it a try and to my surprise they sent me the information that I was looking for. So thank you very much for your help for finding the information. Kudos to you.

I inherited a Honda clone petrol generator from a colleague that I had seen and heard working but, on receiving the generator found it would not start. I did all the usual changes to find the problem but still it would not fire up. I spoke to several 'specialists' who only wanted to take my generator and repair themselves at a cost. I then found generatorguru.com who pointed out where the fault could be. I am now in the process of stripping down the machine to fix the fault. Well worth the time contacting generetorguru.