I was able to speak quickly and directly to a representative regarding my order who knew exactly where my flowers were and when they would be despached for delivery. Unfortunately the plants were i... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Poor plants arrived looking rather sorry for themselves as they were fully grown and rather battered. I delayed this review to await recovery. They have all recovered and are looking happy now. Wel... Zobacz więcej
Reakcja na opinię
Brilliant service unfortunately one plant was not so healthy and did not survive a week but would still use again and would still recommend as the weather lately has been excessively hot so presume t... Zobacz więcej
Reakcja na opinię
turned up squashed into a box that was too small with no space for airflow .... accept that baking in a couriers van is not Gardening Direct's problem .... emailed and received a nonsense AI response... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Gardening Direct are one of the lead Bedding Plant Suppliers in the UK. We also offer a fantastic range of Shrubs, Perennials, Bulbs, Accessories & much more!
Dane kontaktowe
Zjednoczone Królestwo
- gardeningdirect.co.uk
4,2
Dobra
25 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The plants were in a shocking state
The plants were in a shocking state, more compost bin ready than garden ready. I was very sad as I have always had superb plants in the past. In GD defence, they did send a full refund, that is the only reason I give one star. I was not able to use one single plant …and was snookered for my follow on summer display…
12 czerwca 2026
Odpowiedź od Gardening Direct
Hello,
We are truly sorry to learn that the plants arrived in such poor condition, especially given your positive past experiences. We appreciate you acknowledging the refund. We understand your disappointment regarding your summer display. We are reviewing our plant handling procedures to prevent this.
Kind regards,
Gardening Direct Customer Service
Good Service
The plants and bulbs carefully pakaged and arrived in good condition on the stated date.
12 czerwca 2026
Odpowiedź od Gardening Direct
Hello,
We're so glad your plants and bulbs arrived carefully packaged and in excellent condition on the expected date. Thank you for your feedback!
Kind regards,
Gardening Direct Customer Service
Odpowiedź od Gardening Direct
Hello,
We are so pleased you enjoyed your experience. Thank you for your kind words!
Kind regards,
Gardening Direct Customer Service
6 beautiful healthy looking plants…
6 beautiful healthy looking plants arrived promptly, in good condition and have survived transplantation in the border. No flowers yet, but early days.
2 czerwca 2026
Odpowiedź od Gardening Direct
Hello,
We're so happy to hear your plants arrived promptly and are thriving after transplantation! We appreciate your positive feedback and hope you enjoy the blooms soon.
Kind regards,
Gardening Direct Customer Service
Odpowiedź od Gardening Direct
Hello,
We're so glad you enjoyed your plants and our quick delivery! Thank you for your kind words.
Kind regards,
Gardening Direct Customer Service
Great condition…
I ordered plants through an offer in gardeners world magazine. They arrived extremely well packed and in great condition. They are thriving in the garden
8 czerwca 2026
Odpowiedź od Gardening Direct
Hello,
We're so happy to hear your plants arrived in great condition and are thriving! We appreciate you sharing your positive experience with us.
Kind regards,
Gardening Direct Customer Service
Quality of product
Quality of product. Arrived very dry.Poor Ai response to complaint
Slow human reply
Apology accepted. If the first time response was this quick plants might still be alive!
Still thanks anyway
14 maja 2026
Odpowiedź od Gardening Direct
Hello,
We are sorry your product arrived dry and for the slow support. We are reviewing our processes.
Kind regards,
Gardening Direct Customer Service
My original order arrived badly…
My original order arrived badly damaged. The replacement one took a while to arrive and was too late to plant before the hot weather. I hope they survive until I can plant them.
11 czerwca 2026
Odpowiedź od Gardening Direct
Hello,
We appreciate you sharing your experience. We are sorry to hear about the damaged order and the delay. We are reviewing our processes to prevent this.
Kind regards,
Gardening Direct Customer Service
Very pleased with the plants and…
Very pleased with the plants and service, arrived safe and in great condition. Well worth the money.
11 czerwca 2026
Odpowiedź od Gardening Direct
Hello,
We're so pleased your plants and service met your expectations and arrived safely. Thank you for your positive feedback!
Kind regards,
Gardening Direct Customer Service
Begonia baskets
We ordered the begonia baskets and they are already beautiful as always.
4 czerwca 2026
Odpowiedź od Gardening Direct
Hello,
We are so happy to hear you are pleased with our begonia baskets! We appreciate your kind words.
Kind regards,
Gardening Direct Customer Service
Very happy with purchase
Very happy with purchase, good price good quality and fast delivery.
3 czerwca 2026
Odpowiedź od Gardening Direct
Hello,
We're so pleased you're happy with your purchase, finding good value and quick delivery. Thank you for your feedback!
Kind regards,
Gardening Direct Customer Service
Plants recently purchased
Plants received well packed and in excellent condition. also good value plants.
10 czerwca 2026
Odpowiedź od Gardening Direct
Hello,
We're so pleased your plants arrived well-packed, in excellent condition, and offered good value. Thank you for your kind feedback!
Kind regards,
Gardening Direct Customer Service
Good customer service
Quickly replaced delivery which had been damaged in transit. Second collection arrived in perfect condition. Many thanks.
10 czerwca 2026
Odpowiedź od Gardening Direct
Hello,
We're so glad we could promptly resolve the issue and deliver your item in perfect condition. Thank you for your kind words!
Kind regards,
Gardening Direct Customer Service
Excellent service great section of…
Excellent service great section of plants and bulbs
3 czerwca 2026
Odpowiedź od Gardening Direct
Hello,
We are so pleased you had such a positive experience with our plants and service! Thank you for your kind words.
Kind regards,
Gardening Direct Customer Service
My experience was shocking and awful
My experience was shocking and awful
Could not get order altered even though change indicared within 24h a week later you delivered goods to wrong address customer service is RUBBISH and I cancelled another order still extant for £100+ so you lose and I would nevee reccomend to my worst enemy
10 czerwca 2026
Odpowiedź od Gardening Direct
Hello,
We are truly sorry to hear about your frustrating experience with your order and our customer service. We understand your disappointment and appreciate you bringing these issues to our attention. We are reviewing your feedback to improve our processes.
Kind regards,
Gardening Direct Customer Service
Unfortunately half a dozen plants were…
Unfortunately half a dozen plants were broken as packaging appeared to cramp them. However the rest of the plants were fine and were more than adequate for my needs.
10 czerwca 2026
Odpowiedź od Gardening Direct
Hello,
We are sorry to hear about the damaged plants due to the packaging. We are reviewing our packing methods to prevent this from happening again. We are pleased the remaining plants met your needs.
Kind regards,
Gardening Direct Customer Service
Odpowiedź od Gardening Direct
Hello,
We are pleased your order arrived as expected and in good condition. Thank you for your feedback!
Kind regards,
Gardening Direct Customer Service
Good easy website
Good easy website. Fuscias arrived very well packaged and in flower. Really pleased with them.
3 czerwca 2026
Odpowiedź od Gardening Direct
Hello,
We're so happy you found our website easy to use and that your fuchsias arrived beautifully packaged and in bloom. Thank you for your kind feedback!
Kind regards,
Gardening Direct Customer Service
Thank you for the plants
Thank you for the plants. The delivery took a little longer than expected but all arrived safely and in good condition.
3 czerwca 2026
Odpowiedź od Gardening Direct
Hello,
We are glad your plants arrived safely and in good condition. We appreciate your patience with the delivery time.
Kind regards,
Gardening Direct Customer Service
Excellent service from Gardening Direct
Very good products and very good packaging. Delivery was excellent also. Easy to order from website or catalogue. Plants are thriving!
10 czerwca 2026
Odpowiedź od Gardening Direct
Hello,
We're so pleased you found our products and packaging very good, and our delivery excellent. It's wonderful to hear your plants are thriving!
Kind regards,
Gardening Direct Customer Service
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.