I ordered 2 covers for my outdoor furniture and only 1 was delivered. I rang to ask where and when my other would be delivered and I was advised that it would be a couple of days. Now after 7 weeks I... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Slightly unplanned, my wonderful wife and I decided to impulse purchase new garden furniture. We heard good things about the Kettler range and found GardenFurnitureworld.co.uk online. Three da... Zobacz więcej
EDIT: Following contact below from Andrew, went above and beyond to rectify my furniture was delivered by premium courier - very pleased. Outdoor Dining Set ordered, paid for but not received... Zobacz więcej
Reakcja na opinię
Ordered 11th August. Emailed & rang 200 times no response. Website now not taking payments. I have notified my credit card company. All I want is a response if they have gone into liquidation plea... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
GardenFurniture.co.uk sells the UK's best Garden Furniture. Free nationwide delivery on everything.
Dane kontaktowe
forest moor road, hg5 8jy, knaresborough, Zjednoczone Królestwo
- 01423 863620
- hello@gardenfurniture.co.uk
- gardenfurniture.co.uk
2,9
Średnia
148 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent product and service
At a time when it seemed impossible to get decent garden furniture, GardenFurniture.co.uk delivered a great product at a good price. The recliners are the best garden chairs we have ever had and made us make better use of our outside space. Thank you :)
13 lipca 2021
Delivery issues
The furniture is good quality but unfortunately the delivery of the furniture was just lift outside the door without prior notification it was lucky I was in. As a good will gesture they said they would forward a covering for the furniture I have yet to receive it - disappointing!
23 czerwca 2021
Odpowiedź od GardenFurniture.co.uk
Good evening Joan,
Thank you for taking the time to leave a review, we appreciate the customer feedback.
I sincerely apologise for the courier not calling prior to arrival. This is something that should always be done.
It is hard to believe but even after all these months we are still waiting for our furniture covers to arrive from Lifestyle Garden. Deliveries of both furniture and accessories this year have been extremely problematic and since you took delivery of your furniture, we are yet to have any further deliveries from Lifestyle Garden.
We are hoping that in the next couple of weeks our covers will finally arrive. As soon as they do, we will make sure to send one out to you immediately.
Regards,
Andrew
Multiple delays were very frustrating
Multiple delays were very frustrating. I kept on being told that I was more than welcome for a full refund at any stage but that is no good when I cannot buy it from anywhere else. I was happy I waited but I missed some sunny days.
17 czerwca 2021
Opinia niezależna
Excellent service
Recently ordered a casual dining set from Garden Furniture. Given the issues regarding stock due to COVID and Shipping we were given an expected date for delivery subject to stock being delivered when due. In the end the furniture was delivered about 2 weeks earlier than expected. At all times we were kept well informed. Very pleasant staff when we spoke. All in all an absolutely excellent service.
17 czerwca 2021
Outstanding service
We received Outstanding service from gardenfurniture from start to finish. There was a slight unexpected delay to our furniture arriving due to shipping/Brexit related problems but Andrew was fantastic and kept us updated throughout, even without prompting or chasing. I’ve never had such brilliant service from a company before! The furniture is excellent and we have been very pleased with it. I would certainly recommend them
15 czerwca 2021
Excellent price and delivery very…
Excellent price and delivery very quick. Thank you.
14 czerwca 2021
Great furniture
My furniture is fabulous and communication from the company was very prompt and professional
8 czerwca 2021
Excellent service
Excellent service! Staff went above and beyond expectations to secure me a corner sofa during a very difficult time with their suppliers
Couldn’t have asked for more! Thank you
5 czerwca 2021
I received a text at 7pm to say my…
I received a text at 7pm to say my order had been dispatched, maybe a bit late for some ?
25 marca 2021
Opinia niezależna
Great value
The courier failed to deliver on time. This was outside of garden furniture’s control, and is the only reason I have not given them 5 stars. Nonetheless they made every effort to compensate me for the delay and I’m very happy with their level of service.
14 marca 2021
Website and showroom differed.
I was concerned the furniture I ordered in the showroom differed to what was described on the website (footstools not shown on website) but I was reassured when I called to query, and it was explained it was an error on the website.
Staff very helpful.
14 marca 2021
Customer satisfaction.....
Great quality, looks fantastic, easy to assemble and competitively priced. Win, win!
8 marca 2021
Great service
Great service, very quick response, driver was extremely helpful who delivered the furniture, over all could not fault them
7 marca 2021
Great service
First class service delivered on time. Quality great and I am actually sitting outside on it having my lunch as the sun is shining. Very comfortable would not hesitate to recommend this company. Excellent.
1 marca 2021
Fast delivery and great product
Very fast delivery and the Kettler Elba Low corner sofa is fantastic. Thank you.
28 lutego 2021
Great service, great product
Brilliant service, helpful staff excellent quality product, quick delivery. What more could one ask for?
25 lutego 2021
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