I had issues with my G7 pro controller. I tried the self help and ended up contacting customer services. After providing them with a video of the fault and proof of purchase they sent a new controller... Zobacz więcej
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The controllers are amazing and so much better in every way compared to the Xbox elite controllers that fall apart and get stick drift in less than a week. Also their customer service is amazing, I ha... Zobacz więcej
Ordered a G7 ZZZ edition controller, unfortunately upon arrival it had an issue with the left trigger. After contacting support they very quickly sent me a replacement without having to send back t... Zobacz więcej
Ich Hatte ein Controller von Gamesir bei dem der RT Knopf kaputt ging nach 4 Monate ich habe den kundensupport angeschrieben und sie haben mir innerhalb drei Tage ein komplett neues Gerät zugestellt... Zobacz więcej
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Inni użytkownicy przeglądali również
Recently bought a few controllers from…
Recently bought a few controllers from Gamesir, two Kaleid K1 and 1 Kaleid Flux, two for us at home and the other as a gift to my godson, each one of this models came with a Xbox Game Pass Ultimate card, the problem I had was that i shelved the boxes for a few months after the aquisition and when wanted to redeem the codes, codes weren´t good anymore, i contact the Gamesir´s support by mail, explained the case, sent them some purchase proof and pictures, and, in a couple of days they fixed the problems; updating my codes, so now i can enjoy a few more games with this beautiful and great controllers, thanks Gamesir, very much satisfied and it is a pleasure to recommend you guys for everyone,
Good product that last in time
Good product that last in time. I have an old phone cmamp controller working like a charm even if our phone are getting to big for it. And the stick they are pushing right now on the market won't get drift before millions of hours.
Can't wait to see what you bring to market next thoses racing wheel and wheel controller look exciting.
My favourite product line
Very friendly developer, and super service! Excited for more products. The Cyclone 2 is the best controller I've ever used, and responds well even with my nerve damage and issues with controllers. Very happy and will recommend to anyone!
Excellent customer support
I had an issue with my GameSir G7 Pro where the left trigger was ghosting and registering input even when I wasn’t pressing it. I reached out to support and they walked me through troubleshooting steps like recalibration and firmware checks. When that didn’t fix the problem, they quickly moved forward with a replacement. The support process was smooth, and they stayed responsive throughout the whole thing. Really appreciate the help from GameSir Zayn for making the process easy. Solid customer service and they stand behind their products.
Gamesir have been producing phenomenal controllers.
Gamesir have been producing phenomenal controllers. I've bought few of their products and it didn't disappoint. Currently ordering a pocket taco
Excellent Support and Customer Care from GameSir
Fantastic customer support from GameSir. Their team was responsive, helpful, and genuinely committed to diagnosing and resolving my issue.
Even though I initially struggled to understand the controller, they patiently guided me through everything—explaining clearly what information they needed and how to communicate the problem effectively.
That level of support makes a real difference. When I need a second controller, GameSir will be my first choice.
Wonderful service
Wonderful service, I can’t say enough about it. I had an issue with my controller, which can happen, but when I reached out to their support team they replied quickly and tried to help fix the problem. When that didn’t work, they sent a replacement. The whole process was completed within a couple of days. Great customer support!
Good after sales services
I purchased cyclone 2 games controller a month ago and it's charging dock stoped charging. Once issue was reported they refunded the cost of charging dock. Excellent support and services.
Amazing service
Amazing service. A*
My first gamesir controller arrived and unfortunately had a slight wobble on the charge port (could have been the cable or the port)
I got in touch with gamesir to notify them, but I had already started using a different USB C cable that was a tight fit so I didn't bother exchanging it.
Several months later the right trigger stopped working on the shortest stroke, I immediately got in touch with gamesir, sent a video to them showing the issue and they immediately sent me out a replacement controller.
No messing around, didn't ask me to send back my controller first which is always a big negative for me because I don't have a spare controller and being left without one while they investigate it is a nightmare (here's looking at you much larger controller supplier who always asks to send their faulty product back leaving me without for two weeks +)
Gamesirs customer service, friendly & polite staff and great products will keep me coming back.
Yes this one controller had an issue or two, but it was rapidly fixed, the controllers are fantastic, feel great, decent weight to them, don't cost an arm and a leg and have great functions. 100% recommend
The X3 pro DOES NOT WORK WORTH SHIT it…
The X3 pro DOES NOT WORK WORTH SHIT it crashes ever 26 seconds, the charge port shuts out every 17 minutes you can not unplug the power cord or nothing works at all, the controller forgets how to function, this $100 piece of garbage is the woest ever made controller, can get 10000000000000000000000000% better product by piecing together random turds it is garbage, and the company refuses to refund, fix, or replace without me having to give them more money, total criminals and it is not due to my phone Samsung Galaxy S24, this company needs to be dissolved, I am working with the US DOD and US Trade Commission to have these criminals removed from existence
Great contrllers and customer service
Great contrllers and customer service
I Bought a game sir g7 pro around 3…
I Bought a game sir g7 pro around 3 months ago and the right trigger when stoppers were on was double clicking and sometimes not registering not only are they sending me a new controller but I asked them if they could send me a different color way than the one I bought and they didint hesitate
Inexistent support
It is disappointing the level of support you offer considering the prices of your products. A customer has to install 3rd party apps to reach your team, who don't never reply.
The controllers quality is great, but they are useless if they don't work, and you don't help either.
I had been a customer since Gamesir X2, bought 4 controllers in total, and this is what you give back once I run into a problem. I will be returning my G8+ and never buying again from your company. Thanks for nothing.
They were really helpful and answered…
They were really helpful and answered all my questions really fast amazing customer service
Amazing customer service amazing…
Amazing customer service amazing controller
Recieve gampepass code that said…
Recieve gampepass code that said already redeemed. Contacted gamesir email and provided order id and serial number and they game me replacement code.
Cheap products.
Cheap products.
Purchased two g7 pros.
First the triggers would not work on full lock
And the second rhe direction pad was faulty. When pressing left it goes up too.
No wireless for xbox for some reason + feels reallt cheap and light.
Not happy at all.
Emailed Gamesir a few times and no one had got back to me.
I just needed up returning them and will look for another product brand.
Shame, heard such good things about them, but two ina. Row with faults....
Great customer service
I had a truly outstanding experience with Gamesir thanks to their exceptional customer service. What made my experience great was how quickly and professionally the supporting team responded to my concerns, ensuring that everything was resolved smoothly. They went above and beyond to make me feel valued as a customer, which is something not every company manages to achieve.
The products are excellent
The products are excellent, a very good price-quality ratio. Their support is super friendly and the service to activate warranty very easy and friendly.
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