Gaggenau Industrie Recenzje 72

i bought a Gaggenau induction cooking plate, a CX480111, at CHF 6000. i thought i had bought a top-of-the-bill device, from a luxury brand, top material and reliability. within 5 years, unfortunately out of guarantee period the alu frame detached from the glass -plate and i had to agree on an expensive repair. 13 months later half the coils stopped working and the Gaggenau mechanic offered a repair of the damaged part at CHF 1300 or, the complete coil-set at CHF 1800. i asked for a written offer but that never came. so, my premium device not only had a short live, but also the service in general was bad. of course they did not forget to send me the bill for the mechanic's visit.
so, my Gaggenau experience, a bad product, which not at all answered to what one could expect looking at their advertising and the price-level, no feeling of responsibility for having delivered a bad product and a very bad service on top of that.
never again Gaggenau for me.
Nico de Deugd

With less than 5 hours use, a Gaggenau drawer microwave failed. The service tech stated the appliance had three major issues, all dictated replacement due to substandard product, but after 7 months Gaggenau has done nothing but cause me unbelievable stress, distress, and no replacement unit. Hundreds of hours trying to contact gaggenau, being on hold, disconnects after hours of on hold and no human response meant gaggenau had zero intention of dealing with the issue.

Avoid gaggenau, miele, and parent company Bosch as customer service only goes as far as getting your money. Once the funds are in Bosch hands, you the customer receives a poor product and abominable service.

Update, it is now 2/22, and I still do not have a working steam oven. Apparently when the service was unable to be done because of needing a second tech, the part was sent back to the factory. The tech was supposed to come back today, but called to ask if I’d received the part, which I didn’t even know had been sent back and reordered, and which had not arrived. So no service. I called the premium service line, apparently the part has been on back order. Why they would have a policy of sending back a needed part when they know they are coming back out, especially in the current norm of difficulty getting parts, I just can’t understand, I was told it was because the techs have nowhere to keep them. No joke. And I can’t comprehend how a factory tech did not know from the start that two techs would be needed. It really is a whole new level of a combination of poor service and incompetence.

Ordinal review:
My steam oven failed in just 2 years, with light use. And even though I went with an all Gaggenau kitchen to get the 5 year warranty, it has taken months and two service visits so far to try and get it fixed. And it’s still not working. They’ve now given me a date in February for the next service attempt, without checking with me on the date. I’ll be out of town on the day they chose, have asked for a call from scheduling, not a peep so far. By the time I’m done, it will likely be at least 6 months without a steam oven, and that’s 6 months of use lost on the extended warranty. Plus their combi microwave/convection oven is useless as a regular oven, unlike the Miele I had previously. And while I quite like a lot of things about their regular oven, it has less depth than many, and the convection settings do not produce even baking or broiling. If I could go back in time, as much as I love the Gaggenau cooktop, and steam oven (when it works), I would definitely not go with them. I’ve had much better luck with “lesser” brands like Miele and Dacor.

Zowel de combi stoom oven als de gewone oven hebben mankementen. De reparatie van de stoom oven viel gelukkig nog binnen de garantie termijn. De oven ging helaas net na de 2 jaar kapot. De ventilatie werkte niet meer. Een grote teleurstelling, ik ga nu weer voor de degelijke Miele.

In 1987 I bought a Gaggenau built-in stove top with 2 gas hobs a grill and with 3 lids, model number VG 223-812. Paid $1500.
About 8 years ago the igniters when out and was able to buy news ones. Now I think they stopped making them. The spark module is acting up but parts are unavailable.

Also in 1987 I bought a Gaggenau pull-out vent hood model number AH 250-790. I paid $819.
About 10 years ago, switches started to fail. Now only 2 out of the 4 exhaust fan speeds work. Sometimes the exhaust fan doesn't shut off. I can't find any parts to repair this.

For the amount I paid, and being made in Germany, you would think it would've lasted longer or at least continue making parts. It seems I paid the money for design and not so much the quality and longevity.

Now I can't repair these and I'm looking to buy a non Gaggenau stove top and vent hood.

Kaufen Sie keine Geräte von Gaggenau...Sie werden Geräte nicht erhalten.....wir warten jetzt 6 Monate auf einen einfachen Backofen.....

Vor gut 2 Jahren haben wir uns eine neue Küche gekauft, es sollte nur das Beste sein und natürlich auch die besten Geräte. Unsere Wahl fiel auf Gaggenau-was ein großer Fehler war! Nach ein paar Monaten ging der Gefrierschrank kaputt , der Kundendienst teilte mir mit, dass er auf dieses neue Gerät noch nicht geschult wäre, aber das Gerät wurde ausgetauscht ( obwohl er jetzt bei der Eiswürfelbereitung im Ruhemodus wieder seltsame Geräusche macht. ). Das war alles ok. Nun, nach ca 2 Jahren ging der Dampfbackofen kaputt. Das war Ende April. Seit 6(!) Monaten warte ich darauf, dass das Teil, das angeblich bestellt wurde,kommt. Bei jedem Anruf werde ich abgespeist, es wäre noch unterwegs. Bei meinem letzten Anruf, und der Frage ob ich ein Ersatzgerät bekommen könnte, wurde mir gesagt, man könne nichts tun, ich würde eine email erhalten. Freundlich oder verständnisvoll war der telefonische Kundendienst nicht. Bisher keine Email, nichts. Kaufen Sie keine Gaggenau Geräte-ein gut gemeinter Rat!

With less than 10 hours of use, my $10,000 Gaggenau XL oven died. A certified appliance tech stated any ONE of the THREE issues warranted a no possible repair declaration. He sent the report to Gaggenau. No response to my multitude of emails, so I called and called and called and called and...after hours of on hold and still no response to a multitude of emails I finally made phone contact. Only to receive a response that Gaggenau was waiting for me to die.

I contacted Bosch which owns Gaggenau. Bosch response? They don't care and have zero intention of making changes.

Bought a Gaggenau steam oven a few years ago, it's now broken and we're told it's the door mechanism which will cost almost $800 to fix. I'd love an explanation why one of the most expensive brands on the market only have a 2 year warranty. I've seen the low end of the market offer 5 year warranties, yet Gaggenau only offer 2. I guess that represents how much faith they have in their product.

I'd suggest anyone considering a Gaggenau to look at another brand that offers a warranty which represents their faith in the product they sell.

I'd also echo the other reviews, Gaggenau really needs to improve their service and support to match the brand and price they're charging.

I have now on a number of occasions enquired on some simple technical details on installation instructions that are not clear from their technical department. I'm always met with the most arrogant and unhelpful staff. Literally the worst of the worst. Showroom staff on the other hand has tried their best to help.

flotte produkter verdens ringeste service!

Kundenservice sehr freundlich war alles ohne Probleme u total unkompliziert

Hat alles super gepasst

Hold jer langt fra Gaggenau. Jeg har købt en gaggenau indbygnings kaffemaskine med afløb og fast vand. Den har der kun været problemer med. Har så erfaret, at de ikke sælger den mere. En beslutning de havde taget da je købte min, men alligevel solgte de restlageret.
Har så også en gaggenau opvasker, som gik i stykker i lågen efter 6 mdr. også et problem gaggenau var klar over.
Tingene blev lavet, men frygter produkterne når garantien er udløbet.

Vi har köpt vår andra Gaggenau induktionshäll. Den första var fantastisk. Det var 16 år sedan. Den nya som vi köpte nyligen är en katastrof. Man kan inte tro att det är en induktionshäll. Den är oerhört långsam och zonerna är urusla. Jag skulle absolut inte rek. ett köp till någon som överväger en induktionshäll.

Gaggenau lever desværre, hverken helt eller halvt, op til deres renomme som en troværdigt og kvalitetsorienteret virksomhed. Service er et fænomen som er ikke-eksisterende og aflysning af serviceaftaler adskillelige gange i træk, trækkes der blot på skuldrende af - “skriv en mail”. Vil på det kraftigste advare mod at betale overpris for produkter og service, der langt fra lever op til omkostningerne forbundet hermed. Skræmmende ringe

Habe vor 10 Jahren einen Gaggenau Kühlschrank erworben. Preis 6.000€. Vor 1 Woche kam es zu einer Störung, so dass alle Nahrungsmittel im Gefrierfach verdorben waren. Nach einem Anruf beim Kundendienst kam dieser nach 5 Tagen und teilte mir mit, dass die Elektronik kaputt ist und es keinen Ersatz mehr gibt. Dafür durfte die auch noch 150€ zahlen. Es ist unglaublich, dass ein so teures Gerät, dass noch immer wie neu aussieht (Edelstahl )und sehr teuer war nun auf dem Müll landet.Soviel zu Umweltschutz und Nachhaltigkeit. Auch der Geschirrspüler von Gaggenau war nach kurzem Einsatz defekt. Mein Miele Kühlschrank funktioniert seit 27 Jahren problemlos. Deshalb Hände weg von Gaggenau Geräten.

Har købt en Gaggenau kogeplade for 35.000 kr., den har stort set fra "day one" kommet med fejlkoder. Vi har i sidste uge bestilt et service, som kostede 1.200 kr. bare for at få en servicetekniker ud, han kommer så med 2 reservedele (han vidste på forhånd hvad der var galt pga. af fejlkoderne) og det første han sagde var at det ville blive dyrt og at det ville kostede 6.000 kr. pr. side at reparere. + at vi skal have en fugemand ud og planlime igen. Så vi takkede nej... Hvis de vidste hvad der var galt forinden, så kunne de da godt have fortalt det i telefonen, så var han ikke nødig i at komme ud og fakturere os 1.200 kr.

An electronic component on my 2 year old gas range broke on July 15th.

The earliest that Gaggenau could schedule a repair was for September 1. There are very few 3rd party technicians who will repair Gaggenau.

I received an email confirming the appointment earlier in the week.

The day of, the repairman was a no show.

The following day, I called Gaggenau. They said that the repair had been rescheduled for October 6th, without explanation.

Again, my range broke on 7/15.

An absolute joke of a company. Avoid at all costs.

Kitchen renovation 8 years ago. Purchased 2 wall ovens, dishwasher and microwave. Was told I would still be enjoying them in 30 years time. 2 years later, top oven breaks. Repair man couldn't even tell the microwave from the oven. Said I need a new part, $800 later, still not working. Then told I needed a new mother board for $2000. After much back and forth between Gaggenau and Independent repair centre blaming each other, I eventually had problem resolved.
Fast forward 6 months ago. Top oven overheats and microwave button not working. Repair man comes out (much more knowledgeable this time), diagnoses problem and suggests new parts but Gaggenau no longer make spare parts after 7 years, so my only option is a new oven and microwave. Oven at $10 000 and micro at $4000. I say NO THANKS and buy a Neff for $2000.
Final nail in the coffin? Second oven breaks 2 days before the Neff is installed. Didn't even bother ringing to see if fixable. Have ordered another Neff, I am happy with it.
My advice to anyone looking at Gaggenau products... DON'T DO IT! Absolutely terrible service and if these top of the range products are irreparable after 7 years, why bother.

I would warn anyone who is tempted to buy Gaggenau to do some research and check out the reviews for service provided by Gaggenau. We live in Germany and spent a small fortune on Gaggenau appliances. Fridge/Freezer, oven and induction Cooktop.
The oven started reporting errors within the first few months and a technician came out and re set it. Then we were informed we needed to run an Extractor fan if we were using the oven???
Next the cooktop started reporting errors. We have had at least 5 major errors we have only had the cooktop for 6 years. Each time it stopped working. We have had electrical boards replaced and the cooking elements replaced and a slew of other things. This last time it stopped working we were given a 3 Week time frame for a service call. Completely ridiculous. the Technician that only lives 20 km from us came out earlier and did software upgrades.
Gaggenau could see how many problems we have had with this 5000 Euro cooktop and still were not able to provide any kind of customer service that was acceptable.
I am building a new house and I can say with 100% certainty I will never have another Gaggenau or BSH industries appliance in my house. They are happy to sell products but provide the absolute worse customer service. Never again!