FXGlory Recenzje 70

Odpowiedź od FXGlory

13 cze 2023

Thank you for reaching out to us and sharing your concerns regarding your trading experience. We understand that you have expressed dissatisfaction with not receiving a profit of 2200 USD. We would like to take this opportunity to address the situation and provide you with a detailed explanation as we were able to find your account at our broker.

Upon conducting a thorough investigation into your account, we discovered multiple violations of our company policies. It has come to our attention that you have opened multiple accounts at our brokerage using fake identities, which is strictly against our rules and regulations. We have implemented these measures to maintain a fair and secure trading environment for all our clients.

Furthermore, it has become apparent that you were attempting to defraud the company by misusing the tradable bonus that we offer. Hedging between accounts and engaging in multi-accounting activities are clear violations of our terms and conditions. Such activities are considered an abuse of our system and an attempt to exploit the broker.

It is important to note that we did not withhold any funds from your account. In fact, you were able to successfully withdraw a profit of 1,000 USD on top of your initial deposit of 2,000 USD. We were obligated to take action against your account when we discovered the fraudulent activities, and as a result, we had to close your account and inform you accordingly.

We take these matters very seriously, as maintaining the integrity of our platform and providing a secure trading environment is our top priority. We strive to ensure fair and transparent practices for all our clients, which is why we have robust policies in place to prevent fraudulent activities.

We understand that this situation may be disappointing for you, but we kindly request that you refrain from engaging in any further fraudulent activities and abide by the rules and regulations of our brokerage. Should you have any questions or require further clarification, please do not hesitate to contact our customer support team. We are here to assist you and address any concerns you may have.

Thank you for your understanding.

Best regards,
FXGlory Ltd

Odpowiedź od FXGlory

13 cze 2023

Thank you for reaching out to us and expressing your concerns about the dismissal of your profits. We understand that you are disappointed with the outcome, and we would like to address this matter.

Firstly, we would like to draw your attention to a specific rule mentioned in our broker's trading terms and conditions. This particular rule prohibits clients from opening trades during the release of important news events while utilizing a leverage greater than 1:100. It appears that in this case, you may have unintentionally violated this rule, resulting in the dismissal of your trades by our LP (Liquidity Provider).

We understand that this situation may be frustrating for you. However, we would like to emphasize that our intention behind implementing this rule is to protect our clients from potential risks associated with high leverage during volatile market conditions. By restricting leverage during important news releases, we aim to provide a more secure trading environment for our clients.

Nevertheless, we appreciate your feedback and want to assure you that we take all client concerns seriously. We encourage you to contact our broker directly to address your claims and problems. Our support team will be more than willing to assist you and resolve any issues you may have encountered.

We kindly request that, instead of posting a negative review, you give us the opportunity to rectify the situation by engaging with our support team. Your satisfaction is important to us, and we believe that direct communication will lead to a more effective resolution.

We apologize for any inconvenience this may have caused and appreciate your understanding. We value your continued trust in our services and remain committed to providing a positive trading experience.

Thank you for your cooperation.

Best regards,
FXGlory Ltd

Odpowiedź od FXGlory

26 sty 2023

Hello there,

Here is an official answer to this review from FXGlory Ltd.

Please kindly be informed that the broker (FXGlory Ltd) has not ever kept or blocked any funds from its customers, nor does it have the right to do such an action.
FXGlory Ltd has always been the most cooperative with its clients in terms of trading, depositing, withdrawing funds or any other requests that clients may ever had.

But, FXGlory Ltd needs to protect itself and also its clients from any illegal activities, suspicious fund transfers or any other activities whether from its partners or clients that the risk management department of this company identifies.

The customer that left this review with the name of (achab) here, failed to verify himself through the periodical KYC procedure of FXGlory Ltd, then FXGlory Ltd kindly asked the customer multiple times and gave him the time to provide the relevant documents as he was trying to do business with FXGlory from a country/jurisdiction that FXGlory does not provide services to and was using prohibited robots and 3rd party services to open trades at this broker and misusing the market with illegal softwares which are not allowed at FXGlory which is clearly stated in the terms and conditions and user agreement.

The client provided documents that were all rejected by the relevant department of this broker and we kindly asked the client to withdraw all the deposited funds into his accounts at this broker as we couldn't continue providing services to this client, but he refused to sign the relevant mandatory documents and provide them to the broker to withdraw the funds out of the broker and for his account to be closed and instead he has been asking repeatedly to talk to irrelevant people and positions at FXGlory Ltd which is not possible by any means.

In regard to the broker's AML, CTF and Refund policies, all the deposited funds of this client has been returned/refunded to him except for a small amount which has been ready to be paid out for months, pending the customer to provide the broker with the requested document that customer constantly refuses to provide.

It is worth to say again that FXGlory does not ever, hold or block and funds of its clients, even in the worst fraud cases, we return all the initial deposits back to the customer and close their accounts, so did we in this case of the client "achab". No funds are missing nor kept and as soon as the client provides the broker with the signed requested document, the remaining small amount of the client's funds will be released and paid out immediately.

Best Reagrds,
FXGlory Management Team

Odpowiedź od FXGlory

26 sty 2023

Hello there,

Here is an official answer to this review from FXGlory Ltd.

Please kindly be informed that the broker (FXGlory Ltd) has not ever kept or blocked any funds from its customers, nor does it have the right to do such an action.
FXGlory Ltd has always been the most cooperative with its clients in terms of trading, depositing, withdrawing funds or any other requests that clients may ever had.

But, FXGlory Ltd needs to protect itself and also its clients from any illegal activities, suspicious fund transfers or any other activities whether from its partners or clients that the risk management department of this company identifies.

The customer that left this review with the name of (achab) here, failed to verify himself through the periodical KYC procedure of FXGlory Ltd, then FXGlory Ltd kindly asked the customer multiple times and gave him the time to provide the relevant documents as he was trying to do business with FXGlory from a country/jurisdiction that FXGlory does not provide services to and was using prohibited robots and 3rd party services to open trades at this broker and misusing the market with illegal softwares which are not allowed at FXGlory which is clearly stated in the terms and conditions and user agreement.

The client provided documents that were all rejected by the relevant department of this broker and we kindly asked the client to withdraw all the deposited funds into his accounts at this broker as we couldn't continue providing services to this client, but he refused to sign the relevant mandatory documents and provide them to the broker to withdraw the funds out of the broker and for his account to be closed and instead he has been asking repeatedly to talk to irrelevant people and positions at FXGlory Ltd which is not possible by any means.

In regard to the broker's AML, CTF and Refund policies, all the deposited funds of this client has been returned/refunded to him except for a small amount which has been ready to be paid out for months, pending the customer to provide the broker with the requested document that customer constantly refuses to provide.

It is worth to say again that FXGlory does not ever, hold or block and funds of its clients, even in the worst fraud cases, we return all the initial deposits back to the customer and close their accounts, so did we in this case of the client "achab". No funds are missing nor kept and as soon as the client provides the broker with the signed requested document, the remaining small amount of the client's funds will be released and paid out immediately.

Best Reagrds,
FXGlory Management Team