Friendlywater Recenzje 

50
•
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Peter visited us, was professional and helpful in answering question I had. Never did I feel pushed into making any decision. Just a factual, honest conversation. The work was booked in and within two... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Very easy to book a replacement softener that covers our needs, staff know their products and give sound advice to help customer. Only a short lead-in time for fitting. The engineer was working in ve... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Water softener, water filter and three way tap. Fabulous service from Carl who did the site visit and from the fitter. However slightly miffed that the first contact after fitting from the company w... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I first dealt with Friendly Water 18 years ago and found their sales and service brilliant at the time. I've just replaced a water softener again found their service to be exemplary. Good needs analys... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca wyposażenia do zmiękczania wody

Napisane przez firmę

Water treatment systems for homes and businesses. Water softeners, water filters, water pressure booting. Independent water treatment experts. More than 40 years experience.


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

50 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(50)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 23

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

The staff have all been wonderful

The staff have all been wonderful, they seem to know what they are talking about and giving good advise (not that I know much about water softeners other than the results are pleasing).
The visits were done on time and I was left feeling that "the product sells itself, I just give you the facts".
The work was arranged in short order and the work completed as per spec.
Would I recommend them to a family member, yes 100%

23 lipca 2024
Opinia niezależna
Logo Friendlywater

Odpowiedź od Friendlywater

Thank you for such a fantastic review, David! Please contact us in the future if you need your system to be serviced, we will be happy to do it for you. Kind regards, Friendly Water

Oceniono na 5 z 5

Great Service

Friendly water came when booked and fitted my new softener to budget and on time. I have had two softeners and water filters from Friendly Water now and always enjoy dealing with the friendly and competent team.

20 czerwca 2024
Opinia niezależna
Logo Friendlywater

Odpowiedź od Friendlywater

Thank you very much for the wonderful review! We truly appreciate your positive feedback and are so glad to know that we could be of service.
We look forward to the opportunity to assist you again in the future.

Oceniono na 5 z 5

Honest and trustworthy !

Great company. Always responsive and reliable. Customer service is important to them. A rare trait in the modern era. Have used Friendly Water for a couple of years now: Honest and Trustworthy. They know their trade. Had a query - instant reply.

1 czerwca 2024
Opinia niezależna
Logo Friendlywater

Odpowiedź od Friendlywater

Thank you for such a great review, Ron. Kind regards, Friendly Water

Oceniono na 5 z 5

Great customer service

Great customer service

4 czerwca 2024
Opinia niezależna
Logo Friendlywater

Odpowiedź od Friendlywater

Thank you for hte great review and for taking the time to leave a review for us. Kind regards, Friendly Water

Oceniono na 3 z 5

Late but efficient

The engineer was over an hour late for the appointment and arrived when no one was home. But he patiently waited for 15-20 minutes before I returned, and completed the job to a good standard.

6 czerwca 2024
Opinia niezależna
Logo Friendlywater

Odpowiedź od Friendlywater

Thank you for the review. Kind regards, Friendly Water

Oceniono na 5 z 5

What an great company to do business…

What an great company to do business with. We had a hauge maximiser installed 2 years ago by friendly water. It's been flawlessly working, providing us with the best quality soft water. The unit is amazing with rapid regen times. The units has proven to be very reliable and I just wish I had one installed along time ago. Our softener lives outside in the garden sheltered in a purpose built box supplied by friendly water as I did not want a huge unit taking up room inside my kitchen.

1 maja 2024
Opinia niezależna
Logo Friendlywater

Odpowiedź od Friendlywater

Thank you for such a great review. We are happy to service your machine in the future, just contact us. Kind regards, Friendly Water

Oceniono na 4 z 5

Good installation

Water softener, water filter and three way tap. Fabulous service from Carl who did the site visit and from the fitter.
However slightly miffed that the first contact after fitting from the company was nearly 4 months later to ask for a review. No contact prior to that to check all was ok and we were happy.

20 grudnia 2023
Opinia niezależna
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Odpowiedź od Friendlywater

Thank you very much for such a great review. We are happy to help further, if maintenance or service or your water systems are needed. Kind regards. Friendly Water

Oceniono na 5 z 5

Returning to Friendly Water after…

Returning to Friendly Water after having moved house - we were not disappointed by their professionalism and quick service.

23 stycznia 2024
Opinia niezależna
Logo Friendlywater

Odpowiedź od Friendlywater

Thank you for the great review.

Oceniono na 5 z 5

New install as part of a kitchen refit

Was recommended through A1 Bathrooms in Basingstoke as a supplier of water softners.

Being in one of the hardest water areas in the country it was essential for us to get a water softener.

Carl who checked out the property pre-install checked everything and explained the best options in great detail, and recommended a Hague product which was installed professionally and fully explained and demonstrated post install.

Unit has been functioning perfectly now and a few weeks in I can already tell the difference in water quality.

Would highly recommend.

20 marca 2024
Opinia niezależna
Logo Friendlywater

Odpowiedź od Friendlywater

Thank you for the great review, Chris.

Oceniono na 1 z 5

Paid £90 for doing nothing

I was experiencing low pressure in my water system, caused by a faulty water softener. I called Friendly Water for a repair. The engineer came, diagnosed a fouled softener resin due to chlorine damage, and was told it could not be repaired. Subsequently, he tried very hard to sell me a new water softener for £880. I declined the offer and paid £90 for doing nothing. The whole visit was just a sales pitch, rather than offering a real solution.

I then searched on YouTube and learned Iron Out would be able to solve the problem, and bought one online for £47.61. I followed the instructions and did a manual regeneration on the water softener with Iron Out, and the problem solved! I’m sure Friendly Water’s engineer knew of this very effective yet inexpensive solution, but instead opted for selling me a new product. I found this quite distasteful.

Given the importance of environmental production today, the fact Friendly Water refused to give existing water softener a new lease of life, shows how “unfriendly” they are towards reducing waste going to the landfill.

4 stycznia 2023
Opinia niezależna
Logo Friendlywater

Odpowiedź od Friendlywater

It would appear that this customer has been extremely fortunate in that the high Chlorine levels in their water has caused iron precipitation which is fouling their water softener and has been relatively easily removed.
It is much more common that Chlorine will degrade and expand the actual ion exchange media which then prevents water flow.
No amount of Iron out will solve this problem.

https://www.youtube.com/watch?v=BGLii_Y1E5w

We apologise if we misdiagnosed this particular problem but as you will see from the attached video adding a cleaner is not going to repair the problem of Chlorine damage and typically the increased pressure of the expanded media damages the other components, operates the pressure tank beyond design parameters and leads to an unreliable water softener if repaired.
Our advice for chlorine damaged ion exchange resin is to replace the machine.

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