Home Energy Recenzje 735

You don't have to worry about fixing your energy because these have got your back. If they have to put up the price, its only by a bit and then (if they can) put it down again (how many others would do that).

Sunil
Team Home Energy, was great at explaining my meter reading figures and direct debit situation. A credit to Home Energy :)

After scraping through all of the Ofgem's list of supplies, I have settled on using Home Energy (wouldn't have found out about them otherwise; I don't see many adverts from them). The rate was the best for my supposed energy use.

After some minor confusions about the submitted meter reading and about the direct debit amount, one of the customer representatives has taken the initiative to turn the text conversation into a phone call, which really helps clear up the confusion. I will use their services again in the next property if possible!

Extra thanks to the customer rep Sei! Thanks for the friendly chat!

Had a fast and efficient response to my query from Aysha on this occasion. Great customer service throughout the time I’ve been with them.

Awful.

Yes, they are competitively priced but they are just awful. Failed to take the direct debit after 3 times of giving them my details and then hounded for payment. Then cancelled the direct debit and made a new one at a price we didn't agree - did this 3 times in one month! Then changed their banking provider and redid all the direct debit mandates and again managed to mess it up and are now claiming they have returned the money to me and I need to make a manual payment yet the direct debit is showing as complete on my end and the money is not in my account.

Customer service are so dismissive, insist the errors are all mine despite them being the ones that set up and manage the direct debits. Constant hounding for payments that they have already taken and then refusal to accept that the money has been taken my end. Cannot wait to move away from as soon as the most recent error is resolved.

It's a small energy company compared to the big shots but they have good customer service. The only reason I am leaving is because of the present climate, with bills predicted to soar in July, and I needed to have a fixed energy deal. I would certainly recommend them as a provider to anyone. They have the best prices at the moment which has been a bonus up until now.

Home Energy have been a fabulous company and I have loved being a customer of theirs. They have been very fair with their pricing and the customer service is second to none. When I have called them, the phone has been answered straight away by a helpful person. None of the waiting 20 minutes!! I am truly very sad to have to leave them. The reason I have to leave is to fix a tariff at this very uncertain time. I stayed with them as long as I could, but with prices expected to rise by 14% in July I have no choice but to get a fix at an extra cost per year with another company. Their variable pricing has always been lower than the price cap. Home Energy please offer a fixed tariff as I would love to come back.

Beware will take money you dont owe.

Never switched to this company, as never completed. There website does not allow you to amend or cancel firect debit. I have told there team more than a dozen times to cancel the direct debit. They just ignore requests and leave it set up, to take money on a non existent account. Not there customer, owe nothing, yet they still whara cash grab.
keep well away, they stinging people. Wow. And there agents are rude and ignorent, ignore requests and refuse to accept a complaint. Another job for the ombudsman, they shouldnt let companies like this set up.

Lovely to be back with Home Energy once again. Excellent service from Mahiza today in sorting out bills, switching and clarifying tariff information. Good to see a small player doing well in the energy market. Highly recommend Home Energy.

I got a reply almost immediately which was great. Aysha had obviously taken the time to understand my query and resolved it straight away. Excellent service. Thank you.

Home Energy is a great choice—as long as you never actually need to talk to them. Their prices are unbeatable, but their customer service is non-existent.

If you're moving out or switching providers, be warned: their website and some of their CS staff are more likely to create problems than solve them. It's a classic trade-off: Choose the low price, sacrifice the service. Go for Home Energy if you're feeling lucky!

Specifically, my experience with a staff member named Sei was a total nightmare. Dealing with them completely changed my perception of this company. It made me realize that saving a few pounds on bills is never worth the sacrifice of basic customer service. Don't make the same mistake I did.

I only gave 1star because it wouldn’t let me leave zero.
Shocking company, I couldn’t leave meter readings as the app wasn’t working and the website was glitching every time I tried it.
When I tried to pay my final bill the web page didn’t recognise my details, phoned up but can’t pay over the phone.
My advice STAY AWAY

Quick and effective service . So professional!

Promised 23p elec gave me 27p and 8p more expensive daily standing charges straight after I switched. Absolutely pointless. And the stress to me isn’t acknowledged by them. Within days of signing up with them I now have to switch again. Cancel direct debit immediately. Website portal like something from 1999
In short.. you don’t get what you agree to. Scandalous. Once confidence is lost it’s the end. Keep your promises!

Shocking (no pun intended) -
From 1 April, we were told to expect ~6% lower pence per kw electricity costs. Instead? I’ve been hit with a ~15% increase. That’s a 20%+ swing in the wrong direction.
Just 2 weeks ago, messaging said bills wouldn’t rise. A double-digit jump in unit rates completely contradicts that—and seriously undermines trust.

Customer service didn’t help:
– Questions ignored
– Explanations unclear
– Basic % maths questionable
– Promised callbacks never happened

Meanwhile, staying on a variable tariff feels like a gamble. With global energy markets so volatile, customers are left exposed to even higher prices.

I want to support new and competitive suppliers—but unexpected hikes + poor communication + weak service = lost trust.

I’ve now switched. Lower rates secured, fixed for 12 months, and far more certainty.

Hope lessons are learned—but for now, I’m out.

Excellent in every respect. They dealt with my issue quickly and efficiently; outstanding communication and a genuine desire to help.
I moved to Home Energy from a major supplier last year. The difference in customer service is huge. A refreshing approach and much better value.

Dawn was exceptionally helpful and efficient.

Aysha has been so nice - answering loads of questions, super fast and clear.

I was confused so queried but with quick replies I now understand

Mahiza, was attentive, empathetic and respectful. Had a ‘complicated’ problem that was resolved! Thanks 😊