Freshdesk Recenzje 

I'm not very satisfied with Freshdesk. They're not very good at providing support, overcharge us (we pay for 2 engineers while we only have 1), and they are not very cooperative when we have questions or issues. We try to connect Freshdesk to our Documentation system, but that doesn't work and Freshdesk is not helping us. The Platform looks a little outdated to me. Their AI solution is also not very helpful, so I'm considering moving away from them!

We already weren't off to a good start when their outdated documentation advertised a feature that didn't exist anymore in their new plan structure. I found out about it after paying and a refund took them over 5 weeks. At least I eventually did get a refund but the outdated documentation is still online, even though I emailed them multiple times asking to remove or amend it.

They never followed up on their own. I always had to reach out and ask for an update.

Now out of the blue I received an email on 23rd April that my free plan would be "discontinued" on 22nd June. Companies change their pricing models, I get it. Here's the catch, though: There's no way to cleanly export your ticket data out when you're on a Free plan because API keys are reserved for higher plans.

When I reached out for help with the ticket export, I was told they'd be happy to help me transition to a paid plan. Yeah, I can imagine. :)

There are many freemium models that have convinced me with awesome features and great support to eventually become a (happy) paid user. (E.g. Cloudflare, GitHub, Notion and Linear.) But Freshdesk, and Freshworks by extension, surely not.

The Android mobile app glitches out predictably and repeatedly with white screens and "No tickets" filters. I reached out 3 times over the past year to report these issues but never received a reply. The issues still persist.

Not recommended.

Year ago, have created a free account. It didn't say it is trial or temporary account. After more than a year, got email saying if not upgrade to paid plan, the account will be deleted. You cannot trust this company, they can change your subscription at any time, and you'll lose all your data.

Il supporto clienti non è all'altezza di una piattaforma di queste dimensioni. Non sono corretti con le loro politiche di fatturazione e rimborso, hanno prelevato diversi soldi in più per funzioni non richieste.

Unfortunately the pricing and seats management is not fair : Deleting a user doesn't delete the seat. And it is impossible to delete a seat by ourself. BUT they support is super slow. So at the end they just take your money. I'll close my account to another ticketing management system at the end of the contract.

A year ago, I was offered a free upgrade to the PRO plan as a reward for loyalty, even though I didn’t really need it, as I was perfectly fine with the "Growth" plan. Now, I receive a message stating that, starting in March, I will be charged – and not just a little, but three times the current rate! From $19 to nearly $60 per Agent. And if I don’t agree, I lose all my current settings. This is outrageous and manipulative. Classic sales tactics from the '80s – squeezing as much money out of the customer as possible. I strongly advise against it!

Great product, totally unfair business practice. They renewed us on a annual plan and billed us for 5 seats that we were not using and hadn't for awhile. They said since we didn't cancel within 60 days of the renewal (wasn't even notified of renewal by email as well). So we didn't cancel seats we weren't even using? Super confusing, they will not grant a refund, credit, or partial credit, be sure you read the terms.

Na downgraden van pakket krijgen wij te horen dat een aantal maanden doorbetaald moet worden. Niet mee in zee gaan!

We have been a customer of this company for almost 10 years and this week we encountered a problem and we tried contacting support. They asked us to book a meeting through the calendar to get help, we didn't have that time to lose, we just needed their support team to fix our problem which they didn't, Going to another company...

Freshdesk staff and application are great. So helpfull

It is amazing to see that a great company is building its own grave because of greed.
Freshdesk initially had a great and fast service but became so big that they think they can just do anything. Recently they reduced their free offer, so in just 2 weeks we had to reduce our 10 agents to only 2 while staying operational (or pay an outrageous amount for a non commercial organization which is totally based on volunteer work). Even though Freshdesk reactivate our account to give us more time, we encountered 5 times that our account was simply blocked (without that we received any reason) when we used the bulk button to transfer agents to a new generic account, so we had no choice to migrate our more than 800 non solved tickets nearly manually in 'bulk' transfers of 6 items a time to avoid being blocked again and doing everything within the time limits they imposed.

I was once one of the most vivid evangelists and recommended Freshdesk to everyone, but now I advise against working with a company which is not respecting its first time users, just because we were on a free account.

So, thank you Freshdesk, but our ways will part.....

Vorsicht Spam!
Wir bekommen seit gestern Abend andauernd Nachrichten von Freshdesk u.a. das unser Support Ticket erstellt wurde etc etc. Wir haben nie mit diesem Unternehmen zutun gehabt und uns auch nie angemeldet.

Perfect for tickets. Unfussy yet powerful

We are fully satisfied with FreshDesk. We have a history of supports, contacts and procedures going back 10 years!

You changed you licensing by reducing the free version to only 2 licenses. We currently look at other alternatives.

Bella gioco

It does what it is supposed to do and for the most part without issues. Sometimes there are random bugs. Typing in a ticket and for no reason it disappears when typing and does random keystroke shortcuts, happens across the floor rarely and randomly. Sometimes copy paste doesn't work fast and takes a few seconds to attach small file or image.

Freshdesk has been an incredible addition to our team. The platform is intuitive, making setup and onboarding effortless. The ticketing system keeps everything organized, while automation saves us from repetitive tasks.

Its analytics provide valuable insights, and seamless integrations with other tools make our workflow smoother. Plus, their support team is always responsive and helpful.

If you’re looking for an efficient and user-friendly customer support solution, Freshdesk is a fantastic choice!

Wasn't too happy with the reduction in free licenses from 10 to 2 - doesn't really give us an incentive to stay as we are now not as ingrained in the product as we might have been had the free license count remained higher, although in balance, everyone's in business to make money. Other than that, it's simple to use and does have some useful functionality.

We've automated out support emails to automatically create/update Freshdesk entries as well as rules for classification and distribution. This automatically captures a significant amount of our client interactions. The date below is the date of this Review since this is an ongoing advantage!