Freshdesk Recenzje 

I strongly advise against using this application. I have never experienced such a poor and incompetent customer support.

For over 3 months, a critical Shopify integration issue was supposed to be fixed. Despite countless follow-ups, the issue is still unresolved.

On top of that, even though I am the account administrator, I have lost access to essential features. I can no longer check emails that are absolutely critical for handling Shopify disputes and chargebacks.

This situation has caused me significant financial losses. If you don’t want to end up in the same situation, stay away and choose a competitor instead.

Do you want to use a mediocre support system and be bombarded with emails and calls from your sales representative? Then this is a great choice.

If you have work to do, I recommend something else.

Good software, shitty company.

They renewed us on an annual plan and billed us for two seats that we were not using and hadn't for months. We de-activatad the seats, thinking this would reduce the billing at annual renewal. It doesn't, you have to cancel them too. It's not clear and it's not intuitive. And they give no notice of renewal.

So we didn't cancel seats we weren't even using? Super confusing, they will not grant a refund (even though they told us on a meeting that they would - not not just shitty customer service - but also liars).

Tried to downgrade my account, but you can't do it yourself. Now I'm waiting for them to do it since June, and I'm also waiting for refunds because they charge me over €300 too much every month. Very unprofessional.

Moving from Zendesk to Freshdesk was, without a doubt, a mistake — a decision that promised simplicity but delivered frustration in disguise. The system itself is not inherently bad; it has potential, a decent skeleton. But the service — oh, the service — is among the worst I have ever encountered.

Because I’m based in Argentina, I was forced to onboard through ZenLatam, and what followed was nothing short of torture. Every minor step — every simple adjustment, every question, every little thing — turned into an endless loop of emails stretching across weeks. Time seemed to dissolve into an abyss of waiting, as if progress were something forbidden.

What is cheap comes with a cost — and in this case, the currency was patience, energy, and sanity. The experience has been a slow and steady erosion of enthusiasm. What should have been a smooth transition became a poetic tragedy of inefficiency — a reminder that sometimes, saving money means paying with your soul.

Assistenza clienti ai limiti del ridicolo...mi domando che software di help-desk usino internamente!

Sh!t program! After years NO OPTION FOR DARKMODE. AND WITH THE LATEST UPDATE YOU JUST SHOVE NASTY LOOKING FONTS THROUGH OUR THROATS!!
DON'T GO FOR THIS SOFTWARE. PERFECT EXAMPLE OF CHEAP PRICE=CHEAP SH!TSHOW

I am very disappointed that you have not read these reviews before now.
I said yes to your service packages because they promised me a whole lot of things.
And then it turns out that it doesn’t work.

Your sales team sent me a lot of material about what your fancy chat could do and how easy it was to manage with automatic intelligence – that customers could automatically get information about their orders and tracking, and that it would go straight into the chat.

But everything she sent me was not true.
I spent an entire day with two developers trying to make it work.
We wrote to your support, just like she told us to.
They didn’t respond with anything useful.
They just sent me some links to their FAQ.

And what did we find out?
We found out that the integration cannot be done.
When I finally got hold of one of your support agents, I was told that this is not something you can do.
It is not integrated in your system.
It is something I have to build myself.

So what you are doing is selling me a car, promising me a fast, fancy Ferrari.
But when I have paid, you just send me some keys – and then I have to build the car myself.
Because you can’t do anything.

Your salespeople lie.
And they prefer to call you rather than write.
Because when it’s written, they are accountable for what they said.
But now I have everything in writing – because I refuse to talk to them when they just speak that rice-and-curry Indian-English that no one can understand unless they are Indian themselves.
It’s like listening to a bad stand-up show.

I would not recommend anyone to use this system.
It has cost me hours.
It has cost me money for developers.
And in the end, it’s just like opening up, pulling your pants down – and taking a big one.

I purchased the Swift Performance plugin but was not satisfied and requested a refund on August 22 in line with their refund policy. Since then, I have sent multiple follow-up emails and support tickets through Freshdesk – but I have received absolutely no response and no refund.

This level of silence and neglect from a company that sells a premium product is unacceptable and highly unprofessional. Good customer service means standing by your refund policy and communicating with customers – neither of which has happened here.

I strongly urge others to think twice before purchasing, because if you ever need a refund or real support, you might face the same frustrating experience I am dealing with.

Customer since they were small outfit, for more than 5 years, paid more than $2k a year, I had to shutdown my business - they started bugging me everywhere, including my personal phone, several times a day to pay my invoices for the NEXT several months, even though I was on month by month subscription. NEVER again.

I asked for details to be sent via email, but after four calls, the email was only sent later—revealing an account issue. The delay worsened because the main contact was on prolonged leave. Respecting communication preferences could have resolved this much faster.

Rubbish.

Signed up, got the free trial, and was automatically added to the top plan. I added contact form widget to my shopify website and it looked good. I then downgraded the plan to the Growth plan and the widget stopped working, which was strange because there was no mention of this being a limitation of the plan. I tried it on the next plan up, the "pro" plan, and it worked. However the pro plan is another $40 extra per month, which is way overkill for my needs. So I messaged the support, and they can't solve it, so they escalate it to a ticket, and 6 days later I get a stupid question in an email which has no relevance to the issue, and my trial has expired so I can't even test it now.

If this is how they treat customers on a trial period, when they're meant to be impressing you, then how do they treat paying customers?

They want to charge premium prices for what is essentially a glorified forum software, they better have decent customer service, and their software better work - otherwise, what do they have left?

Just useless and will be looking elsewhere.

I tried to cancel my Freshworks subscription on July 7th, well before my next billing date, only to be told they require 60 days’ notice – something not clearly explained upfront and buried deep in their terms.

Support just pointed me to legal fine print and refused to help, even though it’s obvious I won’t be using the service anymore. Now they’re forcing me to pay for an extra month I didn’t agree to.

Feels like a deliberate trap to squeeze more money out of customers, rather than a fair or ethical policy. Really disappointed – I expected better from a company like this.

Please do not do business with this company; they charge more than what they initially state. They then attempt to scam you by referring to their Terms & Conditions, which are not clearly stated. Use Jitbit, Hubspot, and ProProfs; all of those companies are good.

Great tool, we use for internal NCR process in manufacturing environment. We use globally in UK, USA & China. Fast, good support and highly customisable.

The cancellation process is ugly. No clear confirmation. Their sales keep calling and 2 months of notice.

If you are a honest good person. If you like to treat people fair and have a genuine concern for others well being this in not the company for you. You will learn what it takes to make people feel that they have been taken advantage of. They have companies and other entities have you register sign up and pay $1 for a product that is not relevant with what I originally signed up for. after paying a dollar for some phone search service i didn't need I felt tricked. I can feel laughter as I open my email to register again to what I thought I just registered for but it was another similar company this time it was a government agency the first one wasn't so what happened to all my information that that company tricked me into getting then made the final step be a payment for a phone and people search. It continues with a long survey and questions that even if a checked a box that i didn't need the service 2 to 3 calls for that service alone will call. Even before I'm done with the survey I begin receiving calls. Now I get 10 calls a day from calls marked as spam. I just changed my number because my number was infested with spam and scams thanks to their wonderful services that is a series of tricks and lies . in the end they make a fortune selling our information

Espere 15 días para una respuesta y que me dijeran que la tienda online no sirve y debo pagar más para poder hacer que sirva como una tienda, pedí reembolso nadie me lo dio y en si me robaron de frente y quieren seguir robando

I used fresh desk for 5 years while I used to resolve tickets and also while taking escalation tickets. It was good and I got habituated to it.

We went from free (happy), to paid where no one responds to my emails in the last 10 days. Regret the purchase