fraserjamesblinds.co.uk Recenzje 581

Wynik TrustScore: 5 na 5

4,9

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Oceniono na 5 z 5

We had shutters fitted in our bay windows in the kitchen. We love them, they really finish our new kitchen off to a high standard. Service was great. We're now considering which windows to choose to d... Zobacz więcej

Oceniono na 5 z 5

We've just had our shutter blinds fitted and are delighted with the result, they've made such a difference in every room, why did we not do this sooner? Fraser James are a first class company to dea... Zobacz więcej

Oceniono na 5 z 5

Fraser blinds came out when they said on time, measured up the window and surprisingly great price for the blinds in kitchen and front room, Will certainly have again to finish off the bedrooms.

Oceniono na 5 z 5

Everything about dealing with Fraser James has been excellent. From the home visit with the vast selection of blinds available, to the advice given on that day. As to the day of delivery , what can... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z żaluzjami

Napisane przez firmę

Well established Family Business, suppling Window Blinds, Shutters and awnings to Residential and Commercial Properties. Covering Leicestershire, Northamptonshire and Warwickshire.


Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

581 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 1 z 5

Frazer james plantation did a survey…

Frazer james plantation did a survey for a plantation blinds to go in my conservatory,the guarantee of 5 years for a £3400 plantation blinds and a lifespan of 20 to 25 years is not worth the paper it's written on!!! Don't go to Frazer James for your Plantation shutters.The material they use is cheap coated MDF that absorbs moisture..so they say!!
They have refused to put their shoddy work right

11 października 2024
Opinia niezależna
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Odpowiedź od fraserjamesblinds.co.uk

Thank you for your review, Lillian, and we're sorry to hear you're unhappy with your shutters.
We visited your property to assess the issue and found that the frames were affected by excess moisture in the room. Unfortunately, this kind of damage isn’t covered under the warranty as it’s due to the room conditions, not a product fault. The material options were discussed when you placed the order, and you chose our Marchwood shutters.
Please feel free to reach out if you’d like to discuss this further. Many thanks, Fraser James Blinds

Oceniono na 5 z 5

Gave us useful information about what…

Gave us useful information about what would work and what wouldn’t. Good prices. Lot’s of choices.

30 września 2024
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Odpowiedź od fraserjamesblinds.co.uk

Thank you for reviewing us Jean :) Katie @ FJB

Oceniono na 5 z 5

Great service from start to finish

Great service from start to finish, really please with my perfect fit blinds. Already had requests from family who are now reaching out to Fraserjamesblinds for their homes.

3 października 2024
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Thank you so much for your recommendations and lovely review! Katie @ FJB

Oceniono na 5 z 5

Happy customers!

We are very pleased with our blinds that we had fitted on our patio doors. The fitter was professional and did an excellent job.

2 października 2024
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Odpowiedź od fraserjamesblinds.co.uk

Thank you Sarah :) Katie @ FJB

Oceniono na 5 z 5

Fraserjamesblinds-Much better than I expected!!!

Every step of the way, from booking a measurement and guidance appointment (agent was friendly and informative), choosing your blinds and arranging a fitting is made so easy by the staff,whether on the phone or in person. Would recommend this company.

3 września 2024
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Odpowiedź od fraserjamesblinds.co.uk

Thank you so much, this is great feedback thank you :) Katie @ FJB

Oceniono na 5 z 5

Really great company from start to…

Really great company from start to finish. Great service, great price, great product. Cannot fault.
Thank you 🙂

4 września 2024
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Odpowiedź od fraserjamesblinds.co.uk

Thank you Tom! Katie @ FJB

Oceniono na 5 z 5

Blind installation

Good service and communication from start to finish and very professional.

15 sierpnia 2024
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Odpowiedź od fraserjamesblinds.co.uk

thank you for leaving us a lovely review :) Katie @ FJB

Oceniono na 5 z 5

Regular customer

I’ve used Frazer James multiple times over the years and recommended them. Every time the service and fitting has been first class and quality of blinds is excellent

6 sierpnia 2024
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Odpowiedź od fraserjamesblinds.co.uk

Thank you so much! Katie @ FJB

Oceniono na 5 z 5

A professional and efficient service

A professional and efficient service. We had measuring completed for roller blinds throughout the house and a quote which was competitive and which we accepted. Looking forward very much to having the blinds fitted shortly.

31 lipca 2024
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Odpowiedź od fraserjamesblinds.co.uk

Thank you for leaving such a lovely review, we are sure you will love your blinds :) Katie @ FJB

Oceniono na 5 z 5

Shutters

Great service, really happy. Fitters are fantastic, really know what they are doing and have loads of knowledge about shutters. Left the house immaculate after fitting. Very very happy customer. Thank you

13 sierpnia 2024
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Odpowiedź od fraserjamesblinds.co.uk

Thank you for taking the time to review us Collette :) Katie @ FJB

Oceniono na 5 z 5

From sales to fitting all staff have…

From sales to fitting all staff have been extremely helpful, a great look and tidy fitters. Highly recommended. Thank you.

6 sierpnia 2024
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Odpowiedź od fraserjamesblinds.co.uk

Thanks Jo :) we really appreciate you leaving a review. Katie @ FJB

Oceniono na 5 z 5

Excelent work done

Excelent work done, professional

7 sierpnia 2024
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Odpowiedź od fraserjamesblinds.co.uk

Thank you for taking the time to review us :) Katie @ FJB

Oceniono na 5 z 5

Very professional from start to finish

Very professional from start to finish
Fab product and we are really pleased with the finished product
Would definitely recommend and we will be using them again

1 sierpnia 2024
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Odpowiedź od fraserjamesblinds.co.uk

Thank you Vivien! Such a lovely review :) Katie @ FJB

Oceniono na 5 z 5

There courteous & politeness

There courteous & politeness, when attended ing appointments for queries & fittings is second to none.There vibe that they give off puts you immediately at ease, and they are very professional in the way they conduct themselves. Had blinds fitted & having a quote for a media wall.They also respected my property when doing there fit for my blinds & left the property spotless.

31 lipca 2024
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Odpowiedź od fraserjamesblinds.co.uk

Thank you so much for a lovely review Martin! We shall pass this on to the whole team :) Katie @ FJB

Oceniono na 1 z 5

Awful company take your money and gone!!

Ordered shutters as recommended by Fraser James . Was worried about the light being blocked. He told me the light would not be blocked. It is blocked the rooms are so dark it’s awful.
3 of the 4 shutters went in easy, just few minor scratches to walls.
The last shutter would not go in, the fitter had saw it down, which took nearly 2 hours, what a mess looked like it had been hacked at. When finally he managed to get it in, scratched all walls and window sill, what a mess on a brand new house!!
Also all shutters should have an attachment on the back for cleaning purposes. Only one came with it on, why would I order only one??
The fitter did say he could take it off, as not the same as the rest, but there would be holes all in the back of it!
Never known a company where you pay upfront, before anything being fitted!!
No aftercare what so ever!

15 lipca 2024
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Odpowiedź od fraserjamesblinds.co.uk

Hi Nicola, thank you for your review. We are sorry to hear that you are disappointed with the installation of your shutters.

Our installer reported back to our Aftercare Team after the installation to say he did have to plane the top and bottom frame of one of your shutters. This can sometimes occur if the actual window recess is slightly out, it is not a fault of the surveyor and our shutter installers are trained to make the relevant adjustments on site if needed. Upon completion you advised you were happy with the overall finish. Our Aftercare Team follow up every installation with our installers and it was noted there was no action required.

It is disappointing to receive such a negative review before we have been made aware of any issues. As a company we pride ourselves in our Aftercare service and if we are made aware of any problems we will always endeavour to ensure they are rectified.

Both our Aftercare Team and one of the Directors have since spoken to you offering a revisit to discuss your concerns but you declined our offer.

Our payment terms on our bespoke made to measure products are stated in our terms and conditions when placing your order.

If you do wish to discuss this further, please call our office on 0116 2779024, selecting option 3 for our Aftercare Team who will be happy to help.

Oceniono na 5 z 5

Excellent service yet again

Excellent service yet again , very polite and after blinds fitted cleaned everything away.

10 lipca 2024
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Odpowiedź od fraserjamesblinds.co.uk

Thank you for your review Carol :) We really appreciate the feedback :) Katie @ FJB

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