Delivery was delayed without communication as to why or when the obelisk would be delivered. Chat functions weren't working and there was no response to the online form. Eventually got a call bac... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I ordered a wooden bench as it was the best price I could find at any Garden Centre / Retailer. Good service although there was a problem with the courier (Parcel Force) as the tracking number quoted... Zobacz więcej
Reakcja na opinię
My arch was initially delayed and I was a bit concerned about not being able to find out delivery information. However, this was taken up by their team who were apologetic about this and went out of t... Zobacz więcej
I wasn’t quite sure what to expect when I ordered the plant stand, but I was pleasantly surprised by the quality and craftsmanship. The materials feel sturdy, and the workmanship is clearly of a high... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Greener Garden Products At a Glance At Frankton's, we have simple aim: to show gardeners that greener products needn't compromise price and function. To do this, we searched through hundreds of products that gardeners need, then we tested them against our own Sustainability Labels. Only the best join the Frankton's family, meaning you can shop with peace of mind.
Dane kontaktowe
Gate House Barns, SY14 7DH, Malpas, Zjednoczone Królestwo
- 0300 3731 131
- hello@franktons.com
- franktons.com
4,3
Doskonała
236 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 83% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Great range of products and excellent service
Great range of products, competitive pricing and very easy purchase process. Quick delivery
4 grudnia 2023
Delivery was good
Information on delivery was very good, delivered on time. We cannot evaluate the hotbin yet as it is early days, but so far so good.
21 listopada 2023
Good all round
Bought 2 Guttermates plus fine filters. Good product, fits our steel down pipes. Easy to order, good price and delivery on time.
28 października 2023
Prompt delivery Good price
Prompt delivery Good price
Probably best price available for Burgon & Ball hand tools. My favourite, UK-made and sturdy. Dandelion tool is the best thing for lawns
22 października 2023
Odpowiedź od Frankton's
Hello Richard - thank you for taking the time to leave us a review. We chose to stock Burgon and Ball due to their range, quality and of course, the fact that they are made in the UK, so its great to hear you agree! If there is anything further we can help you with, please do get in touch at hello@franktons.com. Best wishes, Claire
Easy purchase and quick delivery
16 października 2023
Odpowiedź od Frankton's
Hello and thank you very much for sharing your thoughts via Trustpilot - if there is anything else we can help with, please do drop us a line at hello@franktons.com,
Best wishes
The Frankton's Team
Good for Hotbin Spares
A good range of spare parts for the 'Hotbin' composter. Easy to order, good delivery time.
5 października 2023
Odpowiedź od Frankton's
Thanks for taking the time to leave Frankton's a review Richard. Its great to hear that you were able to get what you needed to keep your HOTBIN in tip top condition. Frankton's stock all spare parts and accessories for HOTBIN, so I hope you'll come back to us again in the future. In the meantime, if there is anything else we can help with, please do get in touch at hello@franktons.com.
Best wishes
Claire
The gentleman I spoke to was very helpful and the delivery was on time.
The gentleman I s
5 października 2023
Odpowiedź od Frankton's
Thanks for taking the time to share your thoughts on Frankton's. We are really pleased you got the help you needed over the telephone and that your delivery made it to you in good time. If there is anything else at all we can help with, please do get in touch on 0300 373 1131 or via hello@franktons.com.
All the best, Claire and the Frankton's Team
Great service and no complaints product…
Great service and no complaints product all wrapped and secure in the box.
27 września 2023
Odpowiedź od Frankton's
Hello Anthony, thank you for the great review, its very much appreciated. If there is anything else we can help with, please do drop us a line to hello@franktons.com.
We ordered a pair of garden crooks
We ordered a pair of garden crooks, when only one arrived and we notified customer service, this was sorted out straight away. We were kept informed of what was happening. A great service would buy from Franktons again.
29 września 2023
Odpowiedź od Frankton's
Hello Uanita, thank you for your lovely review and we are delighted to hear you'll come back to us again in the future :)
Best wishes, the team at Frankton's.
Best value and obelisk arrived after…
Best value and obelisk arrived after about 2 days rather than the expected 5 to 10
28 września 2023
Odpowiedź od Frankton's
Hi there Suzanne, thank you for taking the time to leave Frankton's a review. We are delighted to hear you received your obelisk in super quick time; it will make a lovely addition to your outside space. If there is anything else at all we can help with, please do get in touch at hello@franktons.com. Best wishes, Claire
Easy to order
Easy to order, full range of products at your own leisure to look at decide what you want, kept updated to when you order will be with you.
19 września 2023
Odpowiedź od Frankton's
Hello Denise, thanks so so much taking the time to leave us such a lovely review. Its great to hear you were able to find the products you were looking for and the ordering process was straightforward. If there is anything we can help with in the future, please do get in touch via hello@franktons.com.
Best wishes,
Claire
Pleased with product
Pleased with product, packaging and delivery, nice to find a company that has environmental impact in mind.
27 września 2023
Odpowiedź od Frankton's
Hello Yvonne, thank you for getting in touch. We've worked really hard to have sustainability at the heart of everything we do, so its lovely to see you've picked up on this too. If there is anything we can help with in the future, please do get in touch via hello@franktons.com.
Thanks again, Claire
very good communication
21 września 2023
Odpowiedź od Frankton's
Hello Susan, thank you taking the time to leave Frankton's a review. We are delighted to hear that we were able to keep you informed on the progress of your order.
Best wishes
The Frankton's Team
Quality and price of item purchased was…
Quality and price of item purchased was great. Only not scored full stars as had to chase for delivery.
18 września 2023
Odpowiedź od Frankton's
Hello Tina and thank you for taking the time to leave us a review. You have chosen a lovely item for your garden and hope you will get lots of use out of it for many years to come!
Your item was dispatched directly from one of our suppliers and we have worked to further improve how we update our customers on their order status. We are very grateful for you providing this feedback.
If there is anything else we can help with, please do get in touch via hello@franktons.com.
Best wishes, Claire
Excellent customer service and very…
Excellent customer service and very prompt and efficient delivery
15 września 2023
Odpowiedź od Frankton's
Hello Christine, thank you for taking the time to leave Frankton's a review. I sincerely hope you are pleased with your order, but if there is anything else at all we can help with, please do get in touch via hello@franktons.com. With best wishes, Claire and the Frankton's Team.
Odpowiedź od Frankton's
Hello and thank you for leaving us a review. We are chuffed to hear that your order arrived safe and sound and we are sure will make a lovely addition to your garden. If there is anything else at all we can help with, please drop us a line at hello@franktons.com.
excellent service and communication…
excellent service and communication would not hesitate to putygoods from them again
8 września 2023
Odpowiedź od Frankton's
Hello, thank you so much for your kind words and we are delighted to hear your are pleased with your order from Frankton's. If there is anything else at all we can help with, please do let us know at hello@franktons.com. Best wishes, Claire
Great prices compared to others and…
Great prices compared to others and good communication throughout buying process
7 września 2023
Odpowiedź od Frankton's
Hello Health, thank you for such a super review. You have chosen such a lovely item for your garden and hope you will be very happy with it for many years to come, but if there is anything else we can help with, please don't hesitate to drop us a line to hello@franktons.com.
Doświadczenie Trustpilot
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