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Frank's The Flooring Store Recenzje 

471
•
Wynik TrustScore: 4 na 5

4,2

Sklep z dywanami
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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Really happy with the carpets I purchased from the Bishop Auckland store. The whole experience was great and the carpets are fantastic quality. A special shoutout to Cody, who was incredibly profes... Zobacz więcej

Oceniono na 5 z 5

Mark came today to measure up for our carpets. He was cheerful and informative. He explained about fitting the patterned carpets we had chosen and how they would flow from room to room and where the j... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Having recently moved house we needed to renew most of the carpets and vinyl. Will at Frank's gave us a good deal on a quality carpet, underlay and vinyl. The 2 canny fitters, John and Kyle did an a... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

If I could give no stars I would because Franks Bishop Auckland is somewhere to avoid. The management team are extremely unprofessional and the area manager doesn't keep his word. I had my flooring... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z dywanami
  2. również w kategorii:
  3. Dostawca podłóg drewnianych i z laminatu
  4. Materiały podłogowe
  5. Sklep z artykułami domowymi
  6. Układanie wykładzin
  7. Wykonywanie podłóg

Napisane przez firmę

From the far north of Northumberland, down to North Yorkshire, across County Durham, Tyneside and Teesside, Frank's The Flooring Store is the Northeast's most famous flooring retailer! With stores in Alnwick, Ashington, Bishop, Blyth, Chester Le Street, Consett, Coulby Newham, Cramlington, Crook, Darlington, Framwellgate Moor, Gilesgate, Guisborough, Hartlepool, Jarrow, Middlesborough, Newcastle Benton Rd & Stamfordham Road, North Shields, Peterlee, Redcar, Shildon, Shiremoor, South Shields, Spennymoor, Stockton, Roker, Ryhope and Washington, There's a Frank's The Flooring Store on just about every high street across the Northeast. Here at Frank's we save you money by buying better and passing the savings on to you. And Frank's ALWAYS makes sure it's impossible to buy flooring for less: Like for like, if you can find the same flooring for less, we'll give you the flooring free! See website for details of our price promise. I LOVE Carpets, Me!

Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

471 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 86% z negatywnych recenzji

Zwykle odpowiada w ciągu 2 tygodni

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(471)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 122

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej
Oceniono na 5 z 5

Brilliant!

Brilliant!! Service with a smile thank you so much Julie!

10 grudnia 2025
Opinia niezależna
Logo Frank's The Flooring Store

Odpowiedź od Frank's The Flooring Store

Hi John,

Thanks for your kind words! We'll let Julie know she made your experience great.

Thanks,

Team Frank's

Oceniono na 5 z 5

Julie is absolutly brilliant

Julie is absolutly brilliant. She help every single time when we needed carpets. She always smiling and welcoming.

9 grudnia 2025
Opinia niezależna
Logo Frank's The Flooring Store

Odpowiedź od Frank's The Flooring Store

Hi Lenicka,

What kind words! We really appreciate you taking the time out of your day to tell us about your positive experience with Julie at our Bishop Auckland store.

Thanks,

Team Frank's

Oceniono na 5 z 5

Mal at the coulby newham branch was…

Mal at the coulby newham branch was superb, we had a problem with the carpet we ordered and both him and his colleague helped resolve in half an hour. Helping me choose an alternative carpet and been extremely patient with me in what was a stressful situation. I would definitely recommend this branch and congratulations on having such helpful staff. We will be back for more carpets and definitely recommend to friends! Great job all round.
Mr and Mrs Smailes

27 listopada 2025
Opinia niezależna
Logo Frank's The Flooring Store

Odpowiedź od Frank's The Flooring Store

Hi Katie,

Amazing to hear! We're so glad Mal was able to make your experience at Frank's The Flooring Store a great one. We'll pass on your kind comments.

Thanks,

Team Frank's

Oceniono na 5 z 5

Len was brilliant and very patient with…

Len was brilliant and very patient with us we will definitely be back next year when we finally able to get wooden flooring

7 grudnia 2025
Opinia niezależna
Logo Frank's The Flooring Store

Odpowiedź od Frank's The Flooring Store

Hi Michael,

We really appreciate you taking the time to leave such positive feedback about your experience with Len. We'll pass on your kind words.

Thanks,

Team Frank's

Oceniono na 5 z 5

Huge choice of carpets and the…

Huge choice of carpets and the friendly, professional advice from the staff. Slight fault in the carpet on delivery, which the staff noticed. The fitted the carpet and then replaced it when the new carpet arrived. Alan and his fitters did an excellent job. Will certainly recommend and will use again

5 grudnia 2025
Opinia niezależna
Logo Frank's The Flooring Store

Odpowiedź od Frank's The Flooring Store

Hi Stanley,

Thanks for your positive feedback and we're so glad the slight issue you had was resolved so promptly by our team.

Thanks,

Team Frank's

Oceniono na 5 z 5

Len was very helpful

Len was very helpful, polite and friendly. Got me booked in straight away. Very grateful, thank you.

4 grudnia 2025
Opinia niezależna
Logo Frank's The Flooring Store

Odpowiedź od Frank's The Flooring Store

Hi Lisa,

We really appreciate you taking the time to leave this positive review about your experience with Len at our Bishop Auckland store. We'll pass on the feedback!

Thanks,

Team Frank's

Oceniono na 5 z 5

Julie from the bishop Auckland branch

Julie from the bishop Auckland branch was absolutely brilliant... Service was 100percent satisfactory from the moment of walking in store to choosing carpet and getting it fitted would highly recommend and will be back for future carpets.

3 grudnia 2025
Opinia niezależna
Logo Frank's The Flooring Store

Odpowiedź od Frank's The Flooring Store

Hi Laura,

That's fantastic, we're so glad Julie was able to help make your experience at Frank's The Flooring Store so great.

Thanks,

Team Frank's

Oceniono na 5 z 5

Julie at franks flooring bishop…

Julie at franks flooring bishop Auckland was fantastic at getting us exactly what we wanted for an excellent price. She welcomed us as soon as we came into the store and organised our measurements straight away:)

3 grudnia 2025
Opinia niezależna
Logo Frank's The Flooring Store

Odpowiedź od Frank's The Flooring Store

Hi Rebecca,

That's amazing to hear! We'll let Julie know what a great experience she gave you at Frank's The Flooring Store.

Thanks,

Team Frank's

Oceniono na 5 z 5

Fantastic customer service went above…

Fantastic customer service went above and beyond - thanks Paul

2 grudnia 2025
Opinia niezależna
Logo Frank's The Flooring Store

Odpowiedź od Frank's The Flooring Store

Hi Stacey,

Thanks for your kind words! We really appreciate you taking time out of your day to leave this positive feedback.

Thanks,

Team Frank's

Oceniono na 5 z 5

5☆ for James

James at the Consett Store turned my stressful morning in to a positive one, he was so helpful and so kind. Really appreciate the help, highly recommend!

1 grudnia 2025
Opinia niezależna
Logo Frank's The Flooring Store

Odpowiedź od Frank's The Flooring Store

Hi Abi,

We appreciate you leaving these kind words regarding your experience with James at our Consett store. We'll let him know what a difference he made!

Thanks,

Team Frank's

Oceniono na 5 z 5

Warren was absolutely class sorting…

Warren was absolutely class sorting everything out
Fitters were great as well
Carpet looks fantastic
Very pleased thank you very much

1 maja 2025
Opinia niezależna
Logo Frank's The Flooring Store

Odpowiedź od Frank's The Flooring Store

Hi Leanne,

Amazing to hear! We love receiving positive feedback, so thanks for taking the time to do this.

Thanks,

Team Frank's

Oceniono na 5 z 5

Steve for a gold star ⭐️

Steve in Stockton was so helpful and patient. He went the extra mile to make sure I was happy with everything and I would get my carpet before Christmas.

29 listopada 2025
Opinia niezależna
Logo Frank's The Flooring Store

Odpowiedź od Frank's The Flooring Store

Hi Michelle,

That's great to hear! We're glad Steve was a huge help in getting your carpet down before Christmas.

Thanks,

Team Frank's

Oceniono na 5 z 5

Great experience at the bishop Auckland…

Great experience at the bishop Auckland branch, Len was incredibly helpful & made the experience easy, highly recommend that branch & Len

29 listopada 2025
Opinia niezależna
Logo Frank's The Flooring Store

Odpowiedź od Frank's The Flooring Store

Hi Chloe,

We're so happy to hear what a great experience you had with Len at our Bishop Auckland store. We'll pass the feedback on!

Thanks,

Team Frank's

Oceniono na 5 z 5

Thanks Steve

Thanks Steve, great service!

29 listopada 2025
Opinia niezależna
Logo Frank's The Flooring Store

Odpowiedź od Frank's The Flooring Store

Hi Ash,

Thanks for your positive review! We appreciate it.

Thanks,

Team Frank's

Oceniono na 5 z 5

Bishop Auckland store - Julie

Bishop Auckland store - Julie was lovely. Very helpful and friendly. Sorted what I need in no time

28 listopada 2025
Opinia niezależna
Logo Frank's The Flooring Store

Odpowiedź od Frank's The Flooring Store

Hi,

Thank you for taking the time to leave this positive review regarding your experience with Julie at the Bishop Auckland store. We'll pass on your kind words!

Thanks,

Team Frank's

Oceniono na 5 z 5

Amazing

Sales man ste was absolutely amazing i would recommend asking for ste on your next visit to franks portrack 😁😁 5 stars from me amazing service and great price!!

28 listopada 2025
Opinia niezależna
Logo Frank's The Flooring Store

Odpowiedź od Frank's The Flooring Store

Hi Eva,

That's fantastic! We're glad to hear your experience at Frank's The Flooring Store was a positive one.

Thanks,

Team Frank's

Oceniono na 5 z 5

Warren was very helpful!

Warren was very helpful and made the experience very easy and enjoyable.

26 listopada 2025
Opinia niezależna
Logo Frank's The Flooring Store

Odpowiedź od Frank's The Flooring Store

Hi Luke,

Thanks for taking the time out of your day to leave this positive reviewing mention Warren. We'll pass on your kind words to him!

Thanks,

Team Frank's

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