They do not issue invoices even when you demand it. Although, they are obligated under Consumer Protection Laws in all countries to provide them. Been chasing them down for over 5 days now, after purc... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I’m honestly very disappointed with the service I received. The delays, the way I was spoken to, and the overall way the situation was handled were extremely frustrating. I also didn’t appreciate the... Zobacz więcej
We hired Floward for our wedding day and I couldn't be happier with the setup Ashley and her team had done. We’ve given Ashley a simple brief with the type of flowers and colours we would like, and sh... Zobacz więcej
Worst experience in Europe, from my point of view. Once you place the order and pay the full amount they may contact you through WhatsApp and ask for some extra fees. They always find explanations for... Zobacz więcej
Informacje dotyczące firmy
O floward.co.uk
Napisane przez firmę
Founded in 2017, Floward is an online flowers and gifting company; we pride ourselves on creating a seamless experience for our customers and making sending flowers and gifts as enjoyable as receiving them.
We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion.
We partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift.
We also partner with exciting and creative designers to give them the opportunity to express themselves by creating their own exquisite bouquets and showcase them on our store.
Operating in 34 cities in nine countries across the MENA region and London, UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
In the UK we offer Same Day delivery in London up until 5pm and next day delivery via our Next Day Delivery Service called Nationwide.
We source our flowers daily from the best growers and farmers around the world to create one of a kind stunning arrangements and plants that fit every occasion.
We partner with local and international brands to offer a wide range of gifts including chocolate, perfumes, cakes and more, coupled with our arrangements to create the perfect gift.
We also partner with exciting and creative designers to give them the opportunity to express themselves by creating their own exquisite bouquets and showcase them on our store.
Operating in 34 cities in nine countries across the MENA region and London, UK, we guarantee same-day delivery across the board through our own refrigerated fleet to ensure our arrangements arrive fresh to the customer.
In the UK we offer Same Day delivery in London up until 5pm and next day delivery via our Next Day Delivery Service called Nationwide.
Dane kontaktowe
Zjednoczone Królestwo
- 020 8068 4680
- support.uk@floward.com
- floward.co.uk
2,5
Słaba
482 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The product wasn’t available and not…
The product wasn’t available and not delivered on time although it was time sensitive (a birthday), I was then offered a replacement which also wasn’t available and then another replacement was sent with a day later! The customer support lady was very nice and helpful, but the whole experience was spoiled, although it tried the service in another county and it was excellent and I just assumed it would be better in london!
24 maja 2023
Odpowiedź od floward.co.uk
Dear Dina, we are sorry to hear about your experience with us in that way and we hope you accept our sincere apology. and because your satisfaction is our one priority, and we want to reduce any issues to be done that may impact your celebration with your loved ones, you will be contacted from our customer satisfaction team to take care of this issue.🌷✨
Worst ever..the delivered the order…
Worst ever..they delivered the order after one day from my moms birthday and they delivered without informing her .. they just left it down in the reception and the flowers are not fresh 👎🏻👎🏻👎🏻👎🏻👎🏻
15 maja 2023
Odpowiedź od floward.co.uk
Dear Saeeda We want to assure you that we are committed to providing a high-quality service to our customers and will do everything possible to minimize any impact on your celebrations with your loved ones.
Our customer satisfaction team will contact you now.🌺🙏
love the flowers
15 maja 2023
Odpowiedź od floward.co.uk
We are grateful that you have chosen Floward to be a part of your special occasion 🌷
fantastic platform for flower…
fantastic platform for flower enthusiasts offering an attractive design user friendly interface and high quality flowers with timely delivery.
It deserves praise for providing a wonderful shop.
In addition, great customer service.
13 maja 2023
Odpowiedź od floward.co.uk
We appreciate that you have selected Floward to be a part of your special occasion.🌷
Odpowiedź od floward.co.uk
We hope you will accept our sincere apologies for the experience you had. Please contact us at support@cs.floward.com, and our customer satisfaction team will help you🙏.
Odpowiedź od floward.co.uk
We are sorry to hear about your disappointing experience and hope you will accept our heartfelt apologies. Please contact us at support@cs.floward.com and our customer satisfaction team will take care of you.
The flowers was delivered on time.
12 maja 2023
Odpowiedź od floward.co.uk
We appreciate that you have selected Floward to be a part of your special occasion.🌷
I have a request that was two full days…
I have a request that was two full days late and I did not find compensation
30 kwietnia 2023
Odpowiedź od floward.co.uk
We are sorry to hear about your disappointing experience and hope you will accept our heartfelt apologies. Please contact us at support@cs.floward.com and our customer satisfaction team will take care of you.
Odpowiedź od floward.co.uk
We are delighted that you are pleased with our designs, and we aspire to always exceed your expectations. 🌷😍
The flowers were delivered to the wrong…
The flowers were delivered to the wrong address.
22 kwietnia 2023
Odpowiedź od floward.co.uk
We apologize for your disappointing experience and would like to extend our sincerest apologies. For further assistance, please reach out to us at support@cs.floward.com and our team dedicated to customer satisfaction will ensure that your needs are met.
The prices is high.
27 kwietnia 2023
The tracking on the app was not updated…
The tracking on the app was not updated and they rescheduled the delivery without letting me know
24 kwietnia 2023
Quick and easy
I'm happy with the deal I got from floward. Sending bouquets is much easier and faster through the continents. I have requested a flower bouquet to be delivered to London and I’m actually based in Abudhabi, the flowers were received fresh and in a sealing package.
The only reason not to give 5 stars is the fact that the delivery was delayed to the other day. However I received a call from the service to inform me with these updates, which was really great and apprised.
23 kwietnia 2023
The delivery delayed for 2 days
20 kwietnia 2023
Awful experience
Wrong name.
The first name I provided was wrong
I sent a different address and name
(Violet Obeng) and they still used the first name ( Lanre Lawal)
So awful experience
Late delivery
I’d never use floward again or recommend to anyone
18 kwietnia 2023
Thank you for the good service.
11 kwietnia 2023
It was delivered one day late
9 kwietnia 2023
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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