Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Dealing with Floor Monster has always been a simple, easy and enjoyable experience. Jack and the team are fantastic to deal with, very responsive and incredibly helpful and their communication, is sec... Zobacz więcej
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Great price, quick delivery. I ordered 5 wood wall panels for my office. easy to install and great quality. All good.
Reakcja na opinię
Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Dane kontaktowe
11 Scott's Road, PA2 7AN, Paisley, Zjednoczone Królestwo
- floormonster.co.uk
3,9
Dobra
298 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Great products very happy excellent…
Great products very happy excellent communication and very helpful would highly recommend this company, fast delivery
3 czerwca 2024
Odpowiedź od Floor Monster
Thank you Adam for your feedback and glad your order went to plan!
Great floor and Excellent customer service
Excellent customer service. Chose a delivery date that suited me and the floor is wonderful quality. We have used this company before and certainly would again.
18 maja 2024
Odpowiedź od Floor Monster
Thank you Rebecca for your great feedback its much appreciated and if you need anything in the future please do not hesitate to let us know
Great service, product and customer support
Great service and product. Customer support so efficient and friendly. We were unfortunately a few packs short and it wasn’t a hassle to have new packs sent out straight away. Highly recommend
16 maja 2024
Odpowiedź od Floor Monster
Thank you Ewan for your feedback, hope the floor is all finished now but if you need anything further please do not hesitate to let us know
Haven't received the order yet so it's…
Haven't received the order yet so it's a bit premature to ask for a review!
17 maja 2024
Odpowiedź od Floor Monster
Hi Eugene, thank for your feedback, your order, as advised is a special order product so comes directly from our supplier and will be delivered to you next week. You will be contacted once the stock arrives to book delivery accordingly.
The review emails are automated but you don't need to provide a review right away, you can do this once you have received your order
Odpowiedź od Floor Monster
Great to hear Ilona many thanks for your feedback
Odpowiedź od Floor Monster
Great to hear Ure and if you need any assistance making an order please do not hesitate to get in touch
Could Easily Have Been More Stars
Would have been more stars but for an unexplained hold up in processing the order.
Online ordering process was easy, but then there was no further communication other than repeated requests for a review of a service I had yet to receive. Queried the lack of progress via the online chat which quickly resolved the issue and delivery was arranged. Flooring arrived as arranged with the driver phoning ahead to let us know when he was expecting to arrive. Flooring was as ordered, all that remains is to lay it.
29 kwietnia 2024
Odpowiedź od Floor Monster
Thank you David for your feedback we hope the floor is looking well down and if you need anything further please just let us know
Odpowiedź od Floor Monster
Great to hear Ronnie please just let us know if you need anything further
Not good didn’t get my delivery ended…
Not good didn’t get my delivery ended up cancelling and going elsewhere
25 kwietnia 2024
Odpowiedź od Floor Monster
Hi Jason thank you for your feedback, we are sorry there was a breakdown with the haulage company resulting in the fact they could not get the pallet collected. I can see this was booked for Tuesday delivery and you were not able to wait until Thursday for the order so this has been cancelled.
Odpowiedź od Floor Monster
Thank you Claire for your feedback if you need any assistance with making an order please do not hesitate to let us know
Odpowiedź od Floor Monster
Hi Danny
Thank you for your feedback, I can see we replied to your email on 17th April about the 2 planks that were damaged and once we hear back from the supplier who has been chased we can confirm outcome.
Great communication and speedy response…
Great communication and speedy response to issues.
Thank you!
16 kwietnia 2024
Odpowiedź od Floor Monster
Thank you for your feedback
Iam looking for an oak stair case they…
Iam looking for an oak stair case they sent me what appears to be a bit of flooring as a sample. But they were true to their promise to post ut off.
6 kwietnia 2024
Odpowiedź od Floor Monster
Hi Clive thank you for your feedback, for the stairs we do send samples of the matching laminate floors but if you need any further help with making a purchase please do not hesitate to let us know
Odpowiedź od Floor Monster
Great to hear Kevin, much appreciated
We haven't received our order & we haven't received any explanation!
We placed our order on Good Friday. So, we were pleasantly suprised to receive a call, just the next day, to arrange delivery. All good so far. Delivery was arranged for Friday 5 April (yesterday) So, I'd taken the day off to wait in, & my partner had taken the weekend off work to then lay the floor. However, I started to worry when midday came & went, & I'd still not heard regarding the time slot. I tried to contact Floor Monster by phone, but theirs is a premium rate number & my mobile plan wouldn't allow the call. Next, I tried their 'chat' service, yet no response. So, I finally resorted to an email. That was yesterday afternoon &, as of yet, I've recieved no response. I know that they work Saturdays, as it was just last Saturday they called to arrange the delivery. So ??? What to do now? I took a day off for nothing. My partner took the weekend off for nothing. Not to mention my Father, our landlord. His blood pressure is going through the roof, worrying that we've been scammed! What can I say, Floor Monster have gone from a potential 5 star, to a 1 star in the space of a week! Floor Monster ... if you read this please do call us!
Amanda Green
Brighton
5 kwietnia 2024
Odpowiedź od Floor Monster
Hi Amanda
Thank you for your feedback.
We have replied to your email, but in case you have not seen it appears due to some staff illnesses in the warehouse last week this was missed so we do apologise and delivery has been booked for tomorrow but if not suitable for you we can book for any other day this week if you could let us please know. Thanks
Good reliable company.
26 marca 2024
Odpowiedź od Floor Monster
Great to hear Arshed if you need anything further please do not hesitate to let us know
Send me by e-mail..discount code ..but…
Send me by e-mail..discount code ..but code not working...and get from.me more.money..
23 marca 2024
Odpowiedź od Floor Monster
Hi Adam, having a look at this order. I can see it was a step that had been purchased. At this moment in time individual steps are not part of the current promotions.
date for delivery was the 28th still…
date for delivery was the 28th still haven’t received it not happy as I have a deadline to complete a job by Friday
22 marca 2024
Odpowiedź od Floor Monster
Hi John, thank you I have checked this and can only apologise that there was an issue with the delivery company losing track of the first pack, a replacement pack has been sent and is due to you tomorrow. Thanks
I placed the order for a customer of…
I placed the order for a customer of mine and what turned up was nothing like the sample she was sent.
She has now had to purchase an alternative from a local supplier as she’s in the middle of a refurb.
She is now stuck with the packs from Floor Monster as they won’t collect them or refund her
13 marca 2024
Odpowiedź od Floor Monster
Hi David,
Thank you for your feedback however we would refute some of the claims as having spoken to your team we were advised the customer liked the colour and was been priced on another area with the same floor. We are aware the customer is not keen on the knots of the flooring which are shown in the images.
We have advised the unopened packs can be returned for a refund less the cost of the transport back to us as there is no fault with the actual product and is as expected and the same as the website
Samples
Floor monster sent samples to me, happy with their service will definitely be buying from them soon
20 marca 2024
Odpowiedź od Floor Monster
Great to hear Mike and if you do need any help please do not hesitate to let us know
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