Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Dealing with Floor Monster has always been a simple, easy and enjoyable experience. Jack and the team are fantastic to deal with, very responsive and incredibly helpful and their communication, is sec... Zobacz więcej
Reakcja na opinię
Great price, quick delivery. I ordered 5 wood wall panels for my office. easy to install and great quality. All good.
Reakcja na opinię
Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Dane kontaktowe
11 Scott's Road, PA2 7AN, Paisley, Zjednoczone Królestwo
- floormonster.co.uk
3,9
Dobra
298 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Fantastic service and excellent flooring options
I've ordered a few different flooring from Floor Monster and they've been excellent. The service is very good and great that they contact you for your preferred delivery day.
4 września 2024
Odpowiedź od Floor Monster
Thank you Jen for your kind reviews and thank you also for your orders we hope the flooring is looking well!
Odpowiedź od Floor Monster
Thank you John for your feedback and if we can help in any way further please do not hesitate to let us know
Great company and product
Great company. Loved the product and customer service was great too!
19 sierpnia 2024
Odpowiedź od Floor Monster
Super to hear Rebecca, really appreciate it and we love the Shore Park Herringbone too!
Floor was of top quality and easy to…
Floor was of top quality and easy to fit, customer service was outstanding 💯.
12 sierpnia 2024
Odpowiedź od Floor Monster
Great to hear Corinna thank you so much and we glad to hear that the Kensington Lofthouse has gone down so well for you!
Very helpful and knowledgeable about…
Very helpful and knowledgeable about which samples I required
10 sierpnia 2024
Odpowiedź od Floor Monster
Thank you Andrew for your feedback and if you need any additional help to make an order please do not hesitate to let us know
Damaged set off staircase
Ive order a set off staircase they came damaged and ruined after that called the office they said that I will get a refund for it I called few more times during 2 months and still waiting for the refund very frustrating to deal with once you have paid the money all it matters for them !!!
26 czerwca 2024
Opinia niezależna
Odpowiedź od Floor Monster
Vilson thank you for your feedback, and we have looked at this for you and I can see the refund for the 2 steps as agreed has been processed admittedly if was missed by our accounts team due to staff holidays but it all has been sorted now. Thanks
Quality of the flooring is great
Good website, good service.
Quality of the flooring is great
29 lipca 2024
Odpowiedź od Floor Monster
Thank you for your feedback and great to hear your flooring has worked well for you
Odpowiedź od Floor Monster
Great to hear Jenny please do let us know if we can help with anything further
Odpowiedź od Floor Monster
Great to hear, if you do need any help with making a purchase please do not hesitate to let us know
Good customer service, delivery and quality product
I had a brilliant experience contacting customer service. It was after I realised I have ordered a different stair cladding than what I should have.
The person I spoke to, very kindly , made the chanes needed and 2 days later I received the order. It is absolutely lovely and can't wait to have it fitted onto my stairs.
26 lipca 2024
Odpowiedź od Floor Monster
Thank you Gabriela for your kind feedback we really appreciate it
Delivery on time and communications in…
Delivery on time and communications in advance of delivery
Product as expected
Happy customer
15 lipca 2024
Odpowiedź od Floor Monster
Great to hear Gru, much appreciated
Odpowiedź od Floor Monster
That's great Jo, if you need any additional help making a flooring order please do not hesitate to let us know
Happy with the delivery
Happy with the delivery. They could not fulfil part of the order but informed me and have arranged a refund. No-one is perfect, this is fine.
15 lipca 2024
Odpowiedź od Floor Monster
Thank you Gerhard we appreciate your feedback
Great flooring. Some issues with delivery
Flooring was lovely, communication with me from flooring monster was also very good and prompt. I Would have given a 5* review however information was not passed to delivery company about restricted access to the house which meant I had to drive 30 minutes to go collect the flooring.
9 lipca 2024
Odpowiedź od Floor Monster
Thank you Charlotte for your feedback and we are sorry to hear the instructions passed over to the haulage company never made it to the driver. If you need anything further please do not hesitate to let us know
Excellent service from start to finish…
Excellent service from start to finish of my order. The communication was faultless and the delivery was made on time as arranged. Would definitely recommend this company to others.
11 lipca 2024
Odpowiedź od Floor Monster
Thank you Michele for your feedback we really appreciate it and if you need anything further please do not hesitate to let us know
Flooring for living room
Excellent service plus the product arrived exactly on time looks absolutely fabulous
30 czerwca 2024
Odpowiedź od Floor Monster
Thank you Kerry for your feedback, great to hear the laminate herringbone flooring is looking well and if you need anything further please do not hesitate to let us know
Something not right
Placed order, paid bill then nothing. No email, no phone calls. I called and was told someone would call me right back. Again, nothing. We’re on day 8 of a next day delivery (which cost £36 )
30 czerwca 2024
Odpowiedź od Floor Monster
Thank you for your feedback, we have looked into this and are aware the stock is coming in from our supplier for you and that the customer service team has booked a new delivery slot for you based on the lead time of the stock arriving from overseas.
Odpowiedź od Floor Monster
Thank you Dakshesh for your feedback we really appreciate it
Odpowiedź od Floor Monster
Thank you Lynda for your feedback we really appreciate it and if you need anything further please do not hesitate to let us know
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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