Excellent customer service were able to locate my flooring in their branch in Ireland and ship over to Manchester. We’re able to supply my flooring within 7 days which meant there would be no delay... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Dealing with Floor Monster has always been a simple, easy and enjoyable experience. Jack and the team are fantastic to deal with, very responsive and incredibly helpful and their communication, is sec... Zobacz więcej
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Great price, quick delivery. I ordered 5 wood wall panels for my office. easy to install and great quality. All good.
Reakcja na opinię
Spent thousands on flooring for the whole house two years ago, extended the kitchen this year and needed 3sqm of the same flooring. Spent £400 and the flooring is completely different. Lesser quality... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Leading UK supplier of laminate, engineered and solid wood flooring. Floor Monster sources, creates and perfects design and delivers at low prices. Shop now.
Dane kontaktowe
11 Scott's Road, PA2 7AN, Paisley, Zjednoczone Królestwo
- floormonster.co.uk
3,9
Dobra
298 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Happy with the wall panels, quick delivery. Thanks.
Great price, quick delivery.
I ordered 5 wood wall panels for my office. easy to install and great quality.
All good.
24 kwietnia 2026
Odpowiedź od Floor Monster
Thank you Nick great to hear and super to hear the wall panels worked well for you. If you need anything further please do not hesitate to get in touch
Odpowiedź od Floor Monster
Thank you very much for your kind review; it's always more than appreciated. If you need anything, feel free to reach out!
Laminate samples
Requested some laminate samples. Good communications and being able to see samples in the room, with the furniture etc is a lot easier so very useful - thanks
30 kwietnia 2026
Odpowiedź od Floor Monster
Thank you Philip, for your kind feedback much appreciated, and if you need any help or further information, just let us know.
HIGHLY recommended…
We have floored the entire footprint of our house, on both floors, including the stairs, plus skirting board throughout (including as kickboards in our £35k kitchen) from Floormonster and we couldn't be happier. HIGHLY recommended...👍🏻
27 marca 2026
Odpowiedź od Floor Monster
Thank you Steve for your great feedback much appreciated and if you have any images of the finished work it would be great to see! If you need anything further please don't hesitate to get in touch
10/10 AMAZING Service
Dealing with Floor Monster has always been a simple, easy and enjoyable experience. Jack and the team are fantastic to deal with, very responsive and incredibly helpful and their communication, is second to none. 10/10 experience all the way through. Their service is what makes me a returning custoemr
28 kwietnia 2026
Opinia niezależna
Odpowiedź od Floor Monster
Great to hear Ross and thank you once again for coming back to us and if you need any further assistance, please do not hesitate to get in touch!
Order Confirmation #12422
Order Confirmation #12422
What an absolute joke. Order 3 packs of flooring from them. Was given a delivery date of 02/04/2026. Took the day off work to wait in - nothing turned up. Chased customer support who eventually replied saying delivery now arranged for 04/04/2026
Waited in again - no delivery,
Next delivery was arranged for 7th April - again nothing. Called them up they said the contacted courier but couldnt tell me where my delivery was.
Next day - no delivery again so chased at 4pm - was told was still out for delivery but nothing showing
Same thing next told it was out for delivery but once again - nothing
Eventually got the flooring a week late on 09/04/26 only to find that they have sent the wrong flooring. I received the 8mm version of the flooring instead of the 12mm I ordered. Floor monster just wash their hands of everything. They blame the courier, then why still use them - now they blame quickstep for sending the wrong item. I ordered through floormonster - not quick step - stop blaming everyone else and take some responsibility. Still waiting for this mess to be sorted. Had to cancel Carpenter booked in for next week who now cant return for 2 months. I still dont have my order, and no idea how this will now be resolved.
10 kwietnia 2026
Opinia niezależna
Odpowiedź od Floor Monster
Lee, thank you, we have reviewed all the information from the haulier and Quickstep and agree the service was not to our usual standard and we were let down severely by 3rd party haulier and our supplier. We hope that now you have received the flooring and its now down you are happy with the product and if you do need anything further don't hesitate to get in touch
Samples arrived quickly and were good…
Samples arrived quickly and were good quality, thanks very much
22 marca 2026
Odpowiedź od Floor Monster
Thank you so much for your kind review; it's always appreciated. If you ever need anything in the future, feel free to reach back out!
The worst customer service ever .
The worst customer service EVER
First date given no delivery , customer service didn’t know where delivery was new girl in office And could not help ,ma who arranged delivery was on leave another man had to rearrange . As next day delivery and as this was a Friday it would be Tuesday ???!!!
2nd delivery didn’t arrive no communication from anybody we had to make several phone calls to floor monster and delivery company . no response eventually delivered on 1.4 26 after ordering on 22.:3.36 I paid £45 for delivery what an absolute shambles .
I WILL NEVER ORDER FROM THEM AGAIN .
By the way I made a large order some 18 months ago and guess what the same issue with delivery whilst paying *£45 for the privilege . Order from anybody else except Floor monster
22 marca 2026
Odpowiedź od Floor Monster
Thank you for your feedback. I’m sorry you were disappointed, and I’d like to clarify the events.
Your order of the 2 packs was placed on 22nd March, and we arranged delivery for Friday, 27th at your request. When you called on Friday, we learned the haulier couldn’t track your order. As it was late in the day, the earliest we could resend items was Monday for Tuesday delivery.
We didn’t hear from you on Tuesday, but when you contacted us on Wednesday, we immediately chased the haulier. They informed us of a major M60 closure due to an accident that had delayed deliveries the previous day — information they had not passed on to us. We updated you within 10–20 minutes of receiving this, and the delivery, as stated, was completed on Wednesday.
Unfortunately, we can not see the multiple calls mentioned or the lack of communication, as all calls received were responded to promptly at each stage with the information available. That said, we understand how frustrating courier delays can be and are raising this with the haulier to improve communication.
Odpowiedź od Floor Monster
Hi thank you Victoria I believe the sample has now been delivered, could you please confirm? It looks like the first sample must have been lost in the post but if you have not received the replacement please let us know.
Great service delivery charges could be better
Great service, delivery charges are way too high for smaller orders
6 lutego 2026
Odpowiedź od Floor Monster
Thank you Craig glad all went well for you. Standard delivery is £45 for our pallet service. For small orders feel free to get in touch and we can look at the options available for you.
The staff's expertise and service are…
The staff's expertise and service are outstanding, ensuring you feel comfortable throughout the entire experience.
19 stycznia 2026
Opinia niezależna
Odpowiedź od Floor Monster
Thank you Nathan we really appreciate the feedback and if you need anything further please just let us know
Excellent company easy to order online
Excellent company easy to order online, friendly helpful communications, good communication about delivery, driver was very helpful although lorry was too big to get down lane. I would use this company again
2 stycznia 2026
Odpowiedź od Floor Monster
Thank you Brian for your feedback its appreciated and if you need anything further please do not hesitate to get in touch
Unfortunately they sell floor which on…
Unfortunately they sell floor which on website is in stock but in reality isn't. One week after my order I didn't receive any information. I sent an email and then they informed me that my floor is out of stock and they will have it in stock the week after. I agreed to change it for different one. I ordered also 8 x 2.4m Scotia boards, but they sent me 10 x 1m length offcuts. I sent complaint via e-mail but I didn't receive any answer until today.
22 listopada 2025
Odpowiedź od Floor Monster
Hi Geetha, we are aware you received a free upgrade on the flooring so another option which you suggested to us and this was delivered to you, we do not have a record of your email but perhaps this could have been missed in the run up to Christmas, if you need any other help though just let us know, our office is reopen from tomorrow. Thanks
Odpowiedź od Floor Monster
Thank you Luke, our records show the sample was dispatched, but if not received just drop us an email and we can send again
Very prompt at sending the sample.
Very prompt at sending the sample.
Not decided yet though
22 października 2025
Odpowiedź od Floor Monster
Thank you Janette for confirming the samples have arrived, and if we can offer any help with making a purchase or you require further information/ help please do not hesitate to let us know.
Left to pay workers for their mistake
Firstly delivered the wrong items and although they did pick it up and deliver the right items promptly they refused to give any goodwill gesture leaving me to pay the workmen I got in to fit the floor. When they delivered the right items the threshold bar was bent beyond use, I won’t be using this company again and don’t recommend anyone does!
16 października 2025
Opinia niezależna
Odpowiedź od Floor Monster
Hi Marc, thank you for your feedback. We are aware that the incorrect flooring was delivered yesterday and was swapped over today. Unfortunately, the doorbar on the pallet was bent in transit, which has already been refunded, we tried to minimise the disruption as best we could once the error was identified
Floor Monster is a fraud company
Floor Monster is a fraud company. 3 class products, damaged. They have wrong website description. I bought light grey lamination flooring and received light brown. Paid 2 x for delivery, very poor delivery service, very poor quality products and very poor customer service. I will not recomend to anyone.
25 września 2025
Odpowiedź od Floor Monster
As below, we cannot tolerate abusive behaviour towards our staff or 3rd party hauliers, this is totally unacceptable
slatted wal panels
Just received samples of slatted wall panels. Quality seems good and price is reasonable!
Service was good and delivery speedy!
Would recommend. 👍
3 października 2025
Odpowiedź od Floor Monster
Thank you Helen that's great to hear, and if you need any help making a purchase please just let us know.
Odpowiedź od Floor Monster
Thank you for your great feedback much appreciated
Odpowiedź od Floor Monster
Great to hear, and thank you so much for the feedback
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