Purchased a submersible pump from floodandwaterpumps.co.uk The price was the most competitive and the delivery was very fast and secure. Extensive range of pumps and no problems with the whole proces... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
My water pump failed in the garden (my fault), contacted Flood and Water Pumps late in the day about buying a new one - they responded the following morning with costs and timeline for delivery. Great... Zobacz więcej
Reakcja na opinię
I never imagined facing 5 inches of groundwater in my basement, but after speaking with someone from the Flood and Water Pumps sales team, I felt confident this issue could be easily resolved. They su... Zobacz więcej
Reakcja na opinię
Asked for correct connector size for pump and bought based on info given. When it arrived it didnt fit. Contacted for help but they didnt offer to send correct size, despite only being a few £, didnt... Zobacz więcej
Informacje dotyczące firmy
- Dostawca pomp wodnych
- Dostawca węży gumowych
- Dostawca sprzętu irygacyjnego
- Dostawca sprzętu do nawadniania trawników
- Usługi i sprzęt do pompowania
- Sklep z basenami i akcesoriami
Napisane przez firmę
Water pumps and expert advice with next day delivery. For domestic and industrial use. Puddle pumps, sump pumps, engine driven pumps. Shop online or contact us for more information 0115 9870358
Dane kontaktowe
Unit 36, NG14 6AT, Nottingham, Zjednoczone Królestwo
- 01159870358
- enquiries@floodprotectionsolutions.co.uk
- floodandwaterpumps.co.uk
4,6
Doskonała
718 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Not a great experience.
Puddle pump and suction hose ordered for next day delivery, (which I paid for).
Next day only hose was delivered even though the pump was shown as "In Stock"
No pump isn't great when you have a flooded building!!!!!
6 listopada 2025
Odpowiedź od floodandwaterpumps.co.uk
We’re really sorry to hear about your experience and completely understand how stressful it is to be dealing with flooding while waiting for vital equipment.
Both your pump and suction hose were dispatched on time for next-day delivery. However, as they were shipped via different couriers due to their size and weight, one parcel was unfortunately delayed by FedEx. While we always pay for and aim to achieve next-day delivery, this service isn’t guaranteed, particularly during periods of severe weather or accessing flooded areas. We make this clear online that we aim for next day and use a next day service but that it cannot be guaranteed, as with any online order.
Our team did communicate with you outside of our normal working hours to help track your order and ensure it was prioritised for delivery. We’re glad to see the pump is now out for delivery today and hope it arrives promptly to help with your flood situation.
We do our very best to support customers during urgent situations like this and hope you’ll reconsider your review, as this delay was outside our control.
Kind regards,
The Flood and Water Pumps Team
Update: I can see this was delivered today for you 10/11/25 (the following working day)🙏. We apologise for the delay, and again kindly invite you to update your review to reflect the service from our team.
Quality of the product
Quality of the product, timeliness of delivery and good value for money.
30 października 2025
Odpowiedź od floodandwaterpumps.co.uk
Hi Gerry, Thank you for the kind words, we've very happy you are pleased with our products and service. FPS Team
Super service from these guys
Service from the team was great and products excellent but the next day DHL delivery was again an issue. DHL need to step up!
7 października 2025
Odpowiedź od floodandwaterpumps.co.uk
Hi Thank you for taking the time to review, we have passed the feedback regarding DHL to the warehouse who organise the shipments. thanks FPS Team
Good service so far
Good service so far
SHAME YOU HAVE TO DOWN LOAD THE. “Shop APP “ to track the order
3 października 2025
Odpowiedź od floodandwaterpumps.co.uk
Good morning Steve, thank you for taking the time to leave a review for us. For future reference you can tracking your order without downloading the shop app. You should have received a shipping confirmation email which would have the direct link to track your order, or contact us and we wiould be happy to forward the link to you. Thanks again FPS Team
My order came the next day
1 października 2025
Odpowiedź od floodandwaterpumps.co.uk
Good morning Emerson, thank you for leaving a review FPS Team
Dealing with 5 inches of ground water…
Dealing with 5 inches of ground water in my basement isn't something I ever though I would have to deal with, but following a chat with one of the Flood and Water Pumps sales team I was reassured that this wan't a difficult situation to deal with. They recommended what kit to buy to empty the area and prevent it for filling again. The gear arrived the next business day and is working well. I hope I never have to contact them again!! :) Thanks.
24 września 2025
Odpowiedź od floodandwaterpumps.co.uk
Good morning Martin, We've very pleased you are happy with the products and the service from our team. Thank you for taking the time to leave a review. All the best FPS Team
Really efficient service
Really efficient service. Delivered within 24 hours of placing the order. All products ordered were well packaged and delivered without any hassle. All paperwork e.g. invoices sent via email. Would use again and recommend to others.
15 września 2025
Odpowiedź od floodandwaterpumps.co.uk
Good morning Andy, thank you for the very kind review, we appreciate you taking the time to submit it. Thanks FPS Team
A really good service from start to…
A really good service from start to finish, able to order the pump we needed and then arrange delivery to the Isle of Wight.
Pump arrived really quickly and we were able to get it set up and working within an hour of arrival.
4 września 2025
Odpowiedź od floodandwaterpumps.co.uk
Hi Edward, happy to help and glad the pump arrived quicker than we expected. Thanks FPS Team
Great communication
Great communication, service and delivered next day. Nice to be able to talk to someone to make sure I ordered the right pump and accessories. KM Hereford
8 września 2025
Odpowiedź od floodandwaterpumps.co.uk
Hi Kevin, so glad we could help get you sorted, thank you for taking the time to leave a review. Thanks FPS Team
Brilliant customer service and advice
Brilliant customer service and advice. I didn’t know the type of pump I needed but the advice got allowed me to purchase the perfect item - many thanks
2 września 2025
Odpowiedź od floodandwaterpumps.co.uk
Good morning, thank you for taking the time to leave a review, we've very happy that you found our service and products to be brilliant :) Thanks FPS Team
Emergency flood kit department much better than their flood door department
The emergency flood kit is well packaged and has all the items needed to be accessed quickly (e.g. easy to use puddle pump, very easy to attach hosepipes and useful hydrosacks). The service from the Pump delivery department was excellent and the whole kit arrived promptly.
This was in stark contrast to the Flood Door department who refused to help when I last contacted them ! (and even couldn’t be bothered to provide a quote to try and get their flood door to work properly). A story of two completely different experiences and just goes to show that one department can provide excellent service while the other was hopeless !!
27 sierpnia 2025
Odpowiedź od floodandwaterpumps.co.uk
Good morning Ellie, thank you for the 5star review. We've reached out to you via email about the flood door as we can't find any record of supplying a flood door to you so would love to try and figure that out for you. Thanks FPS Team
Order over the phone.
Order over the phone.
I got all the help I needed to buy the correct pump, with good advice to the best accessories I would need.
One day later it’s in its way.
Very good customer service
1 września 2025
Odpowiedź od floodandwaterpumps.co.uk
Hi Jayne. thank you for taking the time to leave a review, we really appreciate it. thanks FPS Team
A good product delivered on time.
Seems like a good product which was delivered the next day as promised. Unfortunately I wasn't in to receive the delivery but it was redelivered the following day as requested by me.
13 sierpnia 2025
Odpowiedź od floodandwaterpumps.co.uk
Hi John, Thank you for taking the time to leave a review. We really appreicate it. Thanks FPS Team
Very prompt delivery and great product.
8 sierpnia 2025
Odpowiedź od floodandwaterpumps.co.uk
Thank you for taking the time to leave a review, we've very happy you are pleased with the item you purchased - FPS Team
FLOOD AMD WATERPUMPS - THE PLACE TO GO
Helpful advice and a good range of products enabled us to find just what we were looking for.
4 sierpnia 2025
Odpowiedź od floodandwaterpumps.co.uk
Hi Mr Temel, thank you for your kind review, we've glad we were able to help FPS Team
Happy customer!
There were some delays in delivery which were not your fault, but Tammy was brilliant in resolving effectively. The service and support she provided were absolutely first class. In my many years I have never commended anyone so highly. The product she recommended is now installed and works perfectly. Thank you all guys.
4 sierpnia 2025
Odpowiedź od floodandwaterpumps.co.uk
Hi Brian, thank you so much for the very kind words. We've glad you so happy with both our service and the products. Thanks FPS Team
Excellent Service
22 lipca 2025
Odpowiedź od floodandwaterpumps.co.uk
Hi Sharon, thank you for taking to time to share a review, thanks FPS Team
Excellent and Fast service
14 lipca 2025
Odpowiedź od floodandwaterpumps.co.uk
Hi Stephen, thank you for taking the time to leave a review, we've very happy that you found our service so good. FPS Team
Thanks, Tammy
Perfect communication from Tammy, she has really helped me solve a problem I have been meaning to deal with for some time.
Really fast response means a customer does not move onto another site to buy.
There's a lesson on how to run an internet-based company.
16 lipca 2025
Odpowiedź od floodandwaterpumps.co.uk
Hi Tony, thank you for the very kind review Thanks FPS Team
Very happy
Really good pump well packaged delivered the day after ordering and lovely to know I could ask a real person for advice as I did the day before placing my order would definitely recommend this company
8 lipca 2025
Odpowiedź od floodandwaterpumps.co.uk
Hi Stephen, thank you for the lovely review, we appreciate you taking the time to post it. Thanks FPS Team
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