Purchased a submersible pump from floodandwaterpumps.co.uk The price was the most competitive and the delivery was very fast and secure. Extensive range of pumps and no problems with the whole proces... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
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Zobacz, co mówią recenzenci
My water pump failed in the garden (my fault), contacted Flood and Water Pumps late in the day about buying a new one - they responded the following morning with costs and timeline for delivery. Great... Zobacz więcej
Reakcja na opinię
I never imagined facing 5 inches of groundwater in my basement, but after speaking with someone from the Flood and Water Pumps sales team, I felt confident this issue could be easily resolved. They su... Zobacz więcej
Reakcja na opinię
Asked for correct connector size for pump and bought based on info given. When it arrived it didnt fit. Contacted for help but they didnt offer to send correct size, despite only being a few £, didnt... Zobacz więcej
Informacje dotyczące firmy
- Dostawca pomp wodnych
- Dostawca węży gumowych
- Dostawca sprzętu irygacyjnego
- Dostawca sprzętu do nawadniania trawników
- Usługi i sprzęt do pompowania
- Sklep z basenami i akcesoriami
Napisane przez firmę
Water pumps and expert advice with next day delivery. For domestic and industrial use. Puddle pumps, sump pumps, engine driven pumps. Shop online or contact us for more information 0115 9870358
Dane kontaktowe
Unit 36, NG14 6AT, Nottingham, Zjednoczone Królestwo
- 01159870358
- enquiries@floodprotectionsolutions.co.uk
- floodandwaterpumps.co.uk
4,6
Doskonała
718 recenzji
Zaprasza klientów do wystawiania recenzji
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Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Dealing with the company was great,
Dealing with the company was great,
Any questions I had were answered promptly .
Delivery was super fast
Product, fantastic
18 września 2023
Fast response and very informative and…
Fast response and very informative and helpful. They were very patient considerate given I knew nothing about pumps.
18 września 2023
TELEPHONE ADVICE PRIOR TO PURCHASE.
TELEPHONE ADVICE PRIOR TO PURCHASE.
NEXT DAY DELIVERY
11 września 2023
Pump working well.
30 sierpnia 2023
APP BPS Submersible Puddle Pump
Purchased a APP BPS Submersible Puddle Pump - Model:BPS-80 - 230V (3 Pin Domestic Plug) Delivered in good time. The pump works well and does the job.
30 sierpnia 2023
it was as described no problems
31 sierpnia 2023
The pump turned up on time and within…
The pump turned up on time and within day it was it use and it performed very well.
15 sierpnia 2023
Perfect Pump !!
Gor really good advice when I enquired about which pump would be best for my use. The pump I received is really well made and is perfect for my use.
13 sierpnia 2023
Online Advice and puddle pump review
I used the online chat to seek advice before purchasing. It was prompt and useful. The puddle pump and hose I chose was for occasional refilling of two 1000 litre IBCs' from a stream. The pump is easy to carry, set up and use and I am very pleased with the purchase.
13 sierpnia 2023
I had no clue about pumps but this…
I had no clue about pumps but this company made it really simple. Thank you so much for your help
1 sierpnia 2023
Opinia niezależna
Quick delivery
Quick delivery. Pump was easy to set up. Order process slick.
20 lipca 2023
Opinia niezależna
Fantastic Experience!
Recommended by a friend, great efficient service and quick delivery of goods.
17 lipca 2023
Opinia niezależna
Used my Stream pump in the recent…
Used my Stream pump in the recent thunderstorm and it was excellent.
Easy to use.
Quick to move the water.
The company delivered it really quickly too and made sure I had everything I needed.
I can see why these are 'The Pump Guys'. Super A***
26 lipca 2023
Opinia niezależna
Nifty auto pump
Quick delivery.
Wasn't sure how to set the sensors on my pump but the support team on email were always quick to respond and it works well.
Would highly recommend the company and pump.
Thank you Toby
27 lipca 2023
Opinia niezależna
Avoid This Company
Avoid This Company
This is quite possibly the worst company I have ever dealt with in my life.
I bought EGO 500 SELS Automatic Puddle Pump and paid for 24 hour delivery on the 21st July. The Pump turned up on the 25th July. I had to chase them whilst on holiday for updates and whilst their sales team will answer calls, their customer service team will not answer any calls and there is no number for them. Once I was back from holiday on the 2nd August I tested the pump.
The pump does not work at all. I have tried to call this company and both their phone lines and website state they are having a summer break and will be back on the 14th August. They don't even seem like a real company?
Hopefully, I will get my money back and they won't use the fact they have chosen not to work as a way to wriggle out of the 14-day returns.
Please save yourselves the trouble and buy anywhere else, just not from this company.
In response to Toby’s reply...
Within your basket, you sell delivery as a 24 hour delivery, but you make no reference to this within your Delivery Terms. You instead refer to a Next Day Delivery, so you’re intentionally mis-leading your customers.
You should make potential customers aware that you do not offer any phone customer service or aftersales. This is very poor and not to the standard any customer would expect. I can confirm that you attempted no trouble shooting, your initial response was to just blame me.
I asked you and your colleagues for a call but was constantly ignored. I asked you 3 times about the refund/returns policy and have been ignored on that point in each instance.
There are no “How to” videos on your site and if there are, they are well hidden and you provided none during our interaction.
I would urge your senior management team to conduct a full review of your customer service and aim to improve it for future customers.
2 sierpnia 2023
Opinia niezależna
Odpowiedź od floodandwaterpumps.co.uk
Thank you for sharing your feedback, which we value in our ongoing quest for improvement. However, it's necessary to clarify certain inaccuracies within your review.
Having personally managed your support ticket, I possess a comprehensive understanding of the circumstances and interactions involved.
On the topic of your delivery, your pump was dispatched as planned, and a next-day service was utilised. You ordered your pump at 19.42 on Friday 21st June (after our 4pm cutoff), this was therefore dispatched Monday on a next day service and delivered on Tuesday 25th... which is the next day service as per the website. Delivery was right on time.
Our commitment to swift and effective support through our dedicated email channel remains resolute, and this commitment extends to your case. In situations like yours, where complexities arise, our initial step is a thorough troubleshooting process.
Your statement indicating the absence of sensors, despite the purchase of a pump equipped with adjustable sensors, compelled us to prioritise a meticulous troubleshooting approach, considering the clear presence of adjustable sensors in the pump.
It's important to acknowledge that issues can sometimes originate from settings beyond the pump itself. Notably, with the adaptable sensor feature of your purchased model, precise setup is paramount. Our intention wasn't to place blame, but rather to explore a potential avenue for resolution.
There appears to be a misunderstanding regarding our approach. Even during our team's holiday period, we maintained responsiveness to your queries and promptly offered troubleshooting guidance. Given the proven reliability of the model you possess, our primary recommendation was to verify the sensor settings. Should challenges persist, we openly offered to inspect the pump within warranty parameters.
Regarding our technical support phone line, logistical constraints and feasibility dictate our present inability to offer such a service. Our engineers are often occupied with on-site tasks, rendering real-time phone support unviable for online purchases. Instead, we've devised a digital support system that allocates tickets for prompt resolutions. This approach enables us to uphold product quality while ensuring access to our skilled team and offering excellent value through our online shop—a feat not achievable for most online retailers.
While acknowledging your video call request, we've invested in an array of instructive 'how-to' videos to aid our customers.
Our ongoing staff break reflects our dedication to our team's well-being. This break empowers them to return with renewed vigour, ready to protect communities from floods. During this period, we focus on training, inspecting flood defence structures, community initiatives, team cohesion, and preparing for future challenges.
I am optimistic that refining the sensor settings will address your concerns. We kindly ask you to reconsider your review, as we're committed to addressing your grievances and providing the optimal assistance you deserve. Should any challenges endure, we are fully prepared to conduct a comprehensive inspection within the warranty's framework.
Best Regards,
Toby
The clear advice following an…
The clear advice following an explanation of the problem. The speed of despatch and delivery.
24 lipca 2023
Odpowiedź od floodandwaterpumps.co.uk
Thanks Ashley, glad to hear it :)
Pump supplied was a puddle pump…
Pump supplied was a puddle pump advertised as perfect for sumps. The pump failed to start at the factory set water depth. Spoke to the company’s technician who told me these pumps aren’t really suitable for sumps. Not fit for purpose!
24 lipca 2023
Odpowiedź od floodandwaterpumps.co.uk
Hi Lee,
Thanks for your review and sorry to hear you're having troubles.
Whilst not a traditional 'sump pump', your puddle pump can be used in narrow chambers such as a sump, and so we would not have advised it couldn't. They are ideal for small spaces and certainly fit for purpose. Its a very popular model.
If you are having any problems with the sensors please do drop our support line an email and they can assist with a troubleshooting guide.
Many thanks
FPS Support
Fast delivery great price and good…
Fast delivery great price and good customer care would recommend highly 👍
20 lipca 2023
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