Incorrect description of item on website Having to pay large sum of money to send item back when it is their error
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected... Zobacz więcej
Reakcja na opinię
Ordered and didn't receive the next day. Messaged the company on their website who replied within an hour advising FedEx had lost the parcel and did I want refund or it resent. Asked for it resent... Zobacz więcej
Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with we... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FJewellery specialises in genuine hallmarked gold jewellery from 9ct to 22ct. We won't be beaten on price. Visit us online or in our 12 shops around the UK.
Dane kontaktowe
19 Holborn , EC1N 2JS, London, Zjednoczone Królestwo
- +44 (0) 20 7096 3315
- info@fjewellery.co.uk
- fjewellery.co.uk
4,4
Doskonała
806 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
I’m very pleased with my pendant
I’m very pleased with my pendant I couldn’t believe it arrived the next day after I ordered it so will definitely use this Jewel shop again.
24 października 2024
Odpowiedź od FJewellery
Hello Patricia
We look forward to seeing you on the website again soon.
Thanks for the review!
The FJ Team
Gold hinged sleepers
order arrived in time and was packed extremely well also with little extra that i was not expecting, the sleepers appear to be very well made but as they are a present for my daughter that is all I can say about them.
22 października 2024
Odpowiedź od FJewellery
Hi Trish
We hope your daughter likes her present. The sleepers are very popular.
Thanks for taking time to leave us a review.
Team FJ
Great experience all round
Bought a ring for my wifes birthday and on top of the great selection, the whole experience was great.
Order came the next day, and was really surprised with packaging, the little cloth bag, the box and gift bag are a great inclusion.
Just hope she likes my choice. Which by the way, appears to be great quality.
22 października 2024
Odpowiedź od FJewellery
Dear David,
Thank you for sharing your experience! We’re so glad you found the perfect ring for your wife’s birthday and enjoyed the selection.
It’s wonderful to hear that the next-day delivery and packaging exceeded your expectations.
The little details matter, and we’re happy they added to your experience. Fingers crossed she loves your choice—quality gifts always shine through!
Lovely item, better than image
Easy to order with a good range on offer. Prices competitive. Prompt delivery.
Lovely item which is even better than it looked online
22 października 2024
Odpowiedź od FJewellery
Hi Sandra
Thanks for taking the time out of your day to write such a nice review.
We're delighted you are so happy with the item and look forward to seeing you on the website again soon
All the best
The Team at FJewellery
I bought 1 chain from F Jewellery
I bought 1 chain from F Jewellery, Nice collection and good quality and better price every one please visit
22 października 2024
Opinia niezależna
Odpowiedź od FJewellery
Hi Ajesh
Enjoy the chain. you picked well!
We hope you shop with us again soon.
Team FJ
Let me order the item then told me it…
Let me order the item then told me it was out of stock i'm not happy. But got a refund without any hassle.
21 października 2024
Odpowiedź od FJewellery
Hi Tania
Sorry we were unable to offer you our normal level of service.
With 14 stores and an international website, unfortunately the last item in this range was sold in one of our shops seconds before your website order, hence the out of stock notification.
We would hope we would be able to find you a suitable alternative with a generous discount to make up for your distress.
Please reach out to us at info@fjewellery.co.uk
All the best
Team FJ
Pretty little gold earrings
Delivered promptly , excellent packaging , pretty earrings . Very pleased
8 października 2024
Odpowiedź od FJewellery
Hi Mrs Richardson
Thank you for your review, and good to hear you liked the product and the packaging.
Just for our feedback - how do we make this a 5 star review next time?
Team FJ
Good communication
Good communication, beautiful jewellery and the packaging. And all for a good price .
7 października 2024
Odpowiedź od FJewellery
Hello Hayley
A lovely review, thank you very much.
Team FJ
Excellent
Item as in picture, delivered on time, informed throughout delivery of time of arrival. Lovely packaging included with item and gift bag.
15 października 2024
Odpowiedź od FJewellery
Hello Marie
We like reviews like this. You just made the office smile!
Thank you
Team FJ
Item was very nice and well packed
Item was very nice and well packed, and well presented.
Next say post, lovely.
14 października 2024
Odpowiedź od FJewellery
Dear Mii,
Thank you so much for your feedback! We’re thrilled you loved the item and its presentation. It’s great to hear the next-day delivery worked perfectly for you.
We truly appreciate your support and look forward to your next order!
Pleased with my purchase
Arrived on time, lovely earrings and beautifully packaged.
14 października 2024
Odpowiedź od FJewellery
Dear Jean,
Thank you so much for your feedback! We’re happy to hear the earrings arrived on time and that you loved both the product and the packaging.
We appreciate your support and look forward to serving you again!
Lovely product
It’s the second time when I ordered from FJ. Good service and delivery. The product is really nice and delicate. 5*
14 października 2024
Odpowiedź od FJewellery
Dear Sandor,
Thank you for choosing FJ again! We’re thrilled to hear you had another great experience with our service and delivery.
Delighted that you loved the product—your 5-star rating means a lot to us. Looking forward to serving you again!
Odpowiedź od FJewellery
Dear Alison,
Thank you for the great feedback! We're so glad to hear that you enjoyed the quick delivery and packaging.
It’s always our aim to provide an excellent experience. Hope to serve you again soon!
Most beautiful gold bow earrings
Purchased the most beautiful gold bow earring for my 13 year old niece for her birthday. She is thrilled with them. Luxurious quality. Beautifully presents in really good quality box and gift bag. Speedy delivery.
30 września 2024
Odpowiedź od FJewellery
Hi Pam
Thanks for the great review.
So pleased your niece enjoyed the present. Hopefully we can help with her 14th birthday present too.
All the best from the Team at FJ,
My partner loved the bracket but I have…
My partner loved the bracket but I have to say the customer service is second to none I actually ordered outside of the hours to be eligible for next day delivery but the customer service rep was so helpful and managed to get it to me the next day
30 września 2024
Odpowiedź od FJewellery
Hi Alex
Brilliant, it was a lovely bracelet, your partner is very lucky.
And thank you for the glowing review of our customer service department. We try our best to go beyond the norm whenever possible.
Team FJ x
Excellent product and service
I wanted to replace broken gold sleeper earrings that I had for many years. I looked at many websites. I chose JEWELLERY because it has very positive reviews.
The earrings arrived beautifully packaged. The hinges on the earrings are strong and I have been wearing them since they arrived. Very very pleased with purchase. Would definitely yay this shop again.
7 października 2024
Odpowiedź od FJewellery
Hey Gulliver
It was a pleasure to help you and we're thrilled we were able to assist you in finding a suitable alternative to replace your broken pair of earrings.
We hope to be able to help you again soon
Team FJ
Thought I was getting solid earrings…
Thought I was getting solid earrings but I was happy with them
2 października 2024
Odpowiedź od FJewellery
Hi Kevin
Thanks for the review, and pleased to hear you are happy with the earrings.
All the best
Team FJ
Item lovely delivery quick and well…
Item lovely delivery quick and well tracked
Only thing is I bought a small st Christopher and it came with a box large enough for a three row necklace which is a shame would have been much better in the right size box when giving as a gift
2 października 2024
Odpowiedź od FJewellery
Hi Louise
Thanks for the largely positive review.
With regards to the boxing, we recently adopted a one-size-fits-all box that is designed to fit through any letter box.
We did this to reduce waste as part of our commitment to environmental sustainability - which now includes planting 2 mangrove trees with every order received.
The jewellery is stored in a secure pouch within the box, with a polishing cloth, and a small card with tips and advice on how to keep your jewellery clean.
If in future if you did want a particular sized box you can add a note in the comments box when ordering.
Thanks
Team FJ
Very well made piece of jewellery
Very well made piece of jewellery. Top quality design and style. Solid, with beautiful diamonds on white gold.
23 września 2024
Odpowiedź od FJewellery
Hi Gill
Thanks for the lovely review. It was a pleasure serving you. We hope you visit again soon.
All the best
Team FJ
Very good customer service sent my item…
Very good customer service sent my item back for an exchange and was very helpful and fast
23 września 2024
Odpowiedź od FJewellery
Hi Charlie
Thank you for the review.
Sorry we weren't able to help you on this occasion but we hope to see you shopping with us again soon.
Thanks
The Team at FJ
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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