Incorrect description of item on website Having to pay large sum of money to send item back when it is their error
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected... Zobacz więcej
Reakcja na opinię
Ordered and didn't receive the next day. Messaged the company on their website who replied within an hour advising FedEx had lost the parcel and did I want refund or it resent. Asked for it resent... Zobacz więcej
Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with we... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FJewellery specialises in genuine hallmarked gold jewellery from 9ct to 22ct. We won't be beaten on price. Visit us online or in our 12 shops around the UK.
Dane kontaktowe
19 Holborn , EC1N 2JS, London, Zjednoczone Królestwo
- +44 (0) 20 7096 3315
- info@fjewellery.co.uk
- fjewellery.co.uk
4,4
Doskonała
806 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Easy to use website
Easy to use website , good choice of items, simple to pay and fast delivery.
13 listopada 2024
Odpowiedź od FJewellery
Hello David
Thank you for your order and positive review.
Hope to see you on the website again soon
The Team at FJ.
Good quality item with a nice…
Good quality item with a nice packaging. Received next day. Will definitely order again from this company!
25 kwietnia 2024
Opinia niezależna
Extremely poor quality cross hollow at…
Extremely poor quality cross hollow at the back
11 listopada 2024
Odpowiedź od FJewellery
Hello Mandy
You bought a hollow cross. The product page shows 4 photos, front and rear, clearly showing the item is hollow. We do not describe it as solid. It is also priced as hollow, based on gold weight.
We do have solid crosses. They are described as solid, and the photos show them to be solid. But of course you would have had to pay more.
Apologies if you didn't see the product photos.
Team FJ
Quick delivery
Quick delivery, very nicely boxed and presented, very happy with the pendant
11 listopada 2024
Odpowiedź od FJewellery
Hi Jackie
Thank you for taking time out of your day to write such a lovely review.
Team FJ.
Beautiful earrings
Beautiful earrings, very fast delivery and competitively priced. Came with a presentation box, dust bag, polishing cloth and gift bag. I’m already planning my next purchase.
6 listopada 2024
Odpowiedź od FJewellery
Hi SkincareLover
Wow, such a great review, thank you.
We hope to see you on the website again soon.
Team FJ
Very honest and truthful company I can…
Very honest and truthful company I can and will recommend to any one and will use again when nessasery,thank you
25 października 2024
Opinia niezależna
Odpowiedź od FJewellery
Hi Ernest
Thanks for the lovely review. It's much appreciated
Team FJ
Odpowiedź od FJewellery
Hello Roger
Short and sweet. We like it!
Thanks so much for shopping with us.
Team FJ
Value for money
Very prompt delivery. Excellently packaged with lovely packaging for me to use for my purchase. The item itself a gold figaro chain was of good weight for the price and felt quite substantial enough. Really shiny gold and felt quality not at all flimsy. Thank you.
4 listopada 2024
Odpowiedź od FJewellery
Hi Josephine
Good to hear you are enjoying the lovely Figaro chain, and thank you for such a lovely review.
Team FJ
Necklace just the right size for my dad…
Necklace just the right size for my dad as a rememberace piece.
Ordered Friday afternoon and it arrived on Saturday.
Definitely recommend this company
4 listopada 2024
Odpowiedź od FJewellery
Hi Shazzie
Thanks for the lovely review. Glad it all went well.
Team FJ
Delivered on time..as a last minute…
Delivered on time..as a last minute birthday gift this was much appreciated..lovely packaging and gift bag was a huge bonus
4 listopada 2024
Odpowiedź od FJewellery
Hi Rhys
Thanks for the review and delighted to hear the present arrived on time.
All the best
Team FJ
Lovely pendant I was really chuffed how…
Lovely pendant I was really chuffed how it came in a lovely box and bag didn't expect it would definitely order again from here definitely recommend tk you
25 października 2024
Odpowiedź od FJewellery
Hi Beverley
We're pleased you liked the pendant and the packaging.
We look forward to serving you again soon
Team FJ
Great item
Great item. Amazing customer service. Very happy with this company. Will 100% use again
23 października 2024
Odpowiedź od FJewellery
Hi Chloe
We were delighted to be of assistance. Thank you for shopping with us.
Team FJ
All gravy 6.75 stars out of 3
21 października 2024
Odpowiedź od FJewellery
Hi Pat
Who doesn't love gravy?! Great review, thank you.
Team FJ
The process was easy and…
The process was easy and straightforward throughout. The product was very good as described. The delivery was the next day. You can't get much better than that.
31 października 2024
First Class Customer service
Ordered and didn't receive the next day.
Messaged the company on their website who replied within an hour advising FedEx had lost the parcel and did I want refund or it resent. Asked for it resent and received next day by Royal mail special delivery. Thank you Fjewellery for your excellent customer
service wouldn't hesitate to buy from you again.
29 października 2024
Great Jewellery
Great service! They were really good at communicating and sorting out an exchange of an order. Beautiful earrings, packaged lovely and really good quality. Thank you!
21 października 2024
Dependable and easy ordering process
Easy ordering process, prompt delivery and items delivered in excellent packaging with gift boxes and gift bags.
28 października 2024
Odpowiedź od FJewellery
Hi Samuel
Pleased to hear you liked the item and the packaging.
Hopefully we can serve you again soon.
The FJ Team
Sterling Silver pink butterfly…
The Sterling Silver pink butterfly necklace was so gorgeous, it shines when it reflects the natural light and the soft colour makes it easy to match with any colour outfit. Lovely piece if you are looking something simply elegant!
28 października 2024
Opinia niezależna
Odpowiedź od FJewellery
Hi AG
You did choose a beautiful piece.
We're sure it looks beautiful on you. Send us a pic on insta!
All the best
Team FJ
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
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Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.