Incorrect description of item on website Having to pay large sum of money to send item back when it is their error
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Had a voucher to spend, but it was only valid in certain places, so I thought, “Why not try Fjewellery?” Well… oh my days! My earrings arrived today and the packaging was so fancy I half expected... Zobacz więcej
Reakcja na opinię
Ordered and didn't receive the next day. Messaged the company on their website who replied within an hour advising FedEx had lost the parcel and did I want refund or it resent. Asked for it resent... Zobacz więcej
Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with we... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
FJewellery specialises in genuine hallmarked gold jewellery from 9ct to 22ct. We won't be beaten on price. Visit us online or in our 12 shops around the UK.
Dane kontaktowe
19 Holborn , EC1N 2JS, London, Zjednoczone Królestwo
- +44 (0) 20 7096 3315
- info@fjewellery.co.uk
- fjewellery.co.uk
4,4
Doskonała
806 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od FJewellery
Dear Flavia,
Thank you so much for your wonderful feedback! We're truly grateful for your trust and appreciate your kind words.
It’s our goal to always provide the best service and quality, and hearing this means a lot to us. Looking forward to serving you again!
Amazing quality happy with the piece I…
Amazing quality happy with the piece I purchased great quality for what I paid for extremely pleased also customer care was extremely professional and caring
19 września 2024
Odpowiedź od FJewellery
Hi Cg,
It was a pleasure having you shop with us, and we're delighted you are pleased with your purchase and the FJ service.
It means a lot to a small business to get such positive reviews,
Thank you for taking time out of your day to leave your review.
The FJ Team
Fast delivery, gift packaged, quality gold item.
Super fast delivery, item as described. Second purchase from FJewellery. They have upgraded their gift packaging to the standard more aligned with their prices. Good quality, good descriptions with weight of item included so you know exactly what you are paying for. This company is my go to for my grandchildren's gold.
27 września 2024
Odpowiedź od FJewellery
Hi Jules
What a lovely review - thank you so much.
Yes, our new packaging is getting great feedback, thank you. The storage pouch and the polishing cloth especially.
We hope we can help you find many more pieces for your grandchildren.
Thank you for shopping with us.
I recommend this store.I recommend this store.
I recommend this store. I will definitely use their offer again. My wife is very happy with the gift.🤩
26 września 2024
Odpowiedź od FJewellery
Hi Marek
So pleased your wife liked her present.
You have great taste!
Thank you for shopping with us.
Team FJ.
Odpowiedź od FJewellery
Hi Katrina
Thanks you so much for such a positive review.
We have some great new collections coming soon so keep an eye on your inbox!
Team FJ
Odpowiedź od FJewellery
Hello Kirstie,
Thank you for the review.
Your order was packed and dispatched the day it was received, and sent via Fedex with free delivery.
As you are aware, Fedex have shown that the package was delivered to your property at 1:20 pm on the 25th September.
You have emailed us to say 'this ain't arrived'' and that 'Fedex agree it has been lost' and we must refund you due to 'such bad service'.
The problem is that the Fedex status still says they successfully delivered the package to you.
As soon as Fedex confirm the package is lost we will of course refund you your purchase.
Thank you for fast delivery I love my…
Thank you for fast delivery I love my new pendant
Great service 👏
*****
23 września 2024
Opinia niezależna
Odpowiedź od FJewellery
Hi Susan, it was lovely talking to you. Glad you liked the item, and thank you for your tip!
Odpowiedź od FJewellery
Thanks Martin, we're delighted your are so pleased with the piece. You have good taste!
Easy quick delivery, beautiful jewellery
Brillant packaging quick and easy to shop on line ,loverly jewellery and delivery is super quick ,which we all like 👍 iam a r
Returning customer and would definitely recommend fjewellery one happy customer 😀
9 września 2024
Odpowiedź od FJewellery
Hi Sarah
Wow, thanks so much (we're blushing).
You are a delight to have as a customer. Thank you so much for your repeat business. We're always excited to see what you buy next.
Love from Team FJ
Best customer service
Best customer service I have ever experienced. Beautiful piece of jewellery. Highly recommended.
16 września 2024
Opinia niezależna
Odpowiedź od FJewellery
Hi Irma
That's such a lovely review, thank you so much.
You chose a great piece, and we're glad we could help.
Team FJ
Quick delivery nicely presented very…
Quick delivery nicely presented very good quality earnings
4 września 2024
Odpowiedź od FJewellery
Hi David
Thanks for the 5 star review. It was a pleasure serving you.
Enjoy the earrings.
Team FJ
Really pleased with the product bought…
Really pleased with the product bought , this bracelet came in a nice presentation box.
Perfect present
9 września 2024
Odpowiedź od FJewellery
Hi Suzanne
You chose a great bracelet, glad you like it.
Reviews like this mean so much to our team, thank you.
Team FJ
Great communication regarding delivery
Great communication regarding delivery.
The delivery company delayed and it was reassuring to note that the seller was tracking my order.
11 września 2024
Odpowiedź od FJewellery
Hi Babs
Thank you for being so patient!
We have recently moved to a new delivery company so hopefully no more delays.
Thanks again for shopping with us.
Team FJ
Won't accept returns
I bought some earrings from here, when they came they were too small. I asked to return them and they wouldn't take them. I haven't even opened the packaging. just the box to look at them. Very annoyed seeing it s my first purchase with them what a waste of money. Now I'll have to go to a jewellers to try sell them to get probably a 3rd of my money back. Won't be ordering again.
10 września 2024
Odpowiedź od FJewellery
Hi Benjamin, Not quite correct, we do accept returns BUT we do not accept returns on earrings due to hygiene concerns. It's a pretty commonplace policy in the jewellery business. The 'non-refundable' earrings policy is explained on the product page at the time of purchase. The £38 earrings you ordered are also clearly described with measurements and a model shot showing the size comparison. Apologies if you missed this.
Easy to order and quick delivery!
29 sierpnia 2024
Odpowiedź od FJewellery
Hi Sandra
Thanks for the lovely review.
Yes, we offer free 24 hour delivery with all purchases (Monday to Friday).
Delighted you received the package on time and we look forward to helping you again soon.
Team FJ.
Excellent service
Excellent service, item received on time and as beautiful as I had hoped.
6 września 2024
Odpowiedź od FJewellery
Hi Gillian
Thank you so much for your positive review.
You picked a beautiful Singapore Chain. We're so glad you like it.
We look forward to helping you with your jewellery collection in the future.
Team FJ
My parcel got lost on delivery and they…
My parcel got lost on delivery and they went above and beyond helping and got me new pair earrings send straight out thank you
28 sierpnia 2024
Odpowiedź od FJewellery
Hi Angela
Yes, sorry about that, due to sheer volume some packages inevitably do go missing, but contact us directly and we will do our best to resolve the issue quickly.
Hopefully we can find you a necklace to go with the earrings!
Team FJ
Beautiful product
Beautiful product, promptly delivered. Nicely presented packaging. Very pleased with my purchase experience.
3 września 2024
Purchase of 9ct gold earrings
I bought some heart shapes in 9ct gold about 4 years ago from F Jewellery, and the whole thing was painless quick delivery and goods immaculate.
That is why I went back to F Jewellery this time for some 9ct gold hoop earrings, and it was just as painless. well done F Jewellery.
4 września 2024
Absolutely stunning
Absolutely stunning piece of jewellery. Great service, fast delivery. Thank you
2 września 2024
Doświadczenie Trustpilot
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