Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I require three sets of glasses, a varifocal, sunglasses with varifocal, and super readers for the computer. The cost of these here in Ireland would most likely be around €1000, I cannot afford that.... Zobacz więcej

Oceniono na 5 z 5

A friend recommended Firmoo to me & I ordered my 1st pair of prescription glasses in January. Unfortunately I ordered the rimless frames & they came apart at the bridge part. Just a bad design of fram... Zobacz więcej

Oceniono na 5 z 5

From start to finish 5star company. I have purchased my 5th pair of glasses. I have 3 tinted shades 1 photochromic 1 regular. ALL VARIFOCAL prescription. From ordering to delivery to Custo... Zobacz więcej

Oceniono na 5 z 5

Easy process to order, ordered for my son, order to delivery was 10 days and product is better than expected. I would have liked more colour options for boys but the glasses we got are really impress... Zobacz więcej

Informacje dotyczące firmy

  1. Hurtownia okularów
  2. Sklep z dodatkami
  3. Sklep z okularami przeciwsłonecznymi

Napisane przez firmę

Firmoo is your one-stop optical destination for customized eyewear services and professional prescription advice. Founded in 2009 by a group of opticians and designers on the belief that eyewear should be trendy, not spendy, we grew from the desire to give everyone around the world the convenience of receiving professional eyecare at an affordable price.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

711 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zazwyczaj odpowiada w ciągu 24 godzin

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Not happy

I cannot see through them.
Sent perscription but not happy with first time ordering

15 stycznia 2026
Opinia niezależna
Logo Firmoo

Odpowiedź od Firmoo

Hello Miriam,

Thank you for bringing this matter to our attention, and please accept our apologies for the issues you have experienced.

Please don't worry. Firmoo offers 60-day return/exchange policy. Unsatisfactory glasses can be exchanged or refunded within 60 days of receipt.

To better understand what may be causing the optical discomfort, our customer service team will contact you via email within the next 24 hours. We'll help analyze the root cause and provide the solution.

Please keep an eye on your email (including spam/junk folder) for our follow-up email.

We look forward to resolving this matter as soon as possible.

Sincerely,
Firmoo Customer Support Team

Oceniono na 5 z 5

I received my glasses in good time

I received my glasses in good time. They were a bit too big for me and didn't sit on my as well as I had hoped. This is to be expected with ordering glasses online as you can't try them on. I asked to replace them. Firmoo kindly offered credit to the full amount I had paid and I have now ordered another pair. They let me keep the glasses that are too big so I am using them until my next pair comes. You couldn't ask for more than that.

23 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Glasses perfect

Glasses perfect. Delivery a little long but once arrived all is as it should be.

13 stycznia 2026
Opinia niezależna
Logo Firmoo

Odpowiedź od Firmoo

Hello Sharon,

Thank you so much for taking the time to share your feedback with us.

We are continuously working to optimize our shipping processes and logistics partnerships to shorten delivery times and improve the overall experience for our customers.

If you have any questions or need assistance with a future order, please feel free to contact us anytime (Livechat: 24/7).

Sincerely,
Firmoo Customer Support Team

Oceniono na 5 z 5

Firmoo is professional

Firmoo is professional. My spectacles were delivered within 2 weeks which is earlier than expected time. They are beautiful and comfortable

16 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Brilliant service and such a variety of…

Brilliant service and such a variety of glasses. Bought 2 glasses one was perfect the other was too big for me but will be ordering again

16 stycznia 2026
Opinia niezależna
Logo Firmoo

Odpowiedź od Firmoo

Hello Cliona,

Thank you so much for taking the time to share your feedback with us.

Regarding the size you described, we understand that choosing the perfect frame online can be challenging. To help you in the future, we suggest checking our Frame Size Guide for reference: https://www.firmoo.ie/help-p-2666.shtml

Please kindly note that all our orders come with a 60-day return/exchange policy. If you are not satisfied with your purchase for any reason, our customer service team is always available to assist you with a suitable solution (Livechat: 24/7).

Thank you once again for your trust. We look forward to serving you again in the future!

Sincerely,
Firmoo Customer Support Team

Oceniono na 5 z 5

Buy the glasses - you won’t regret it

Found the process of choosing frames and lenses really accessible. I bought one pair in November and came back for a second in December when I saw the quality. I have a strong prescription with astigmatism ana a need for progressive lenses and the thinned lenses are really good - excellent for the price.

I’m unable to try the metal frames as they contain nickel (very well flagged to let you know) which is a shame, but I have no hesitation in recommending Firmoo to anyone considering trying it.

9 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Just a pleasure to deal with

Just a pleasure to deal with. I have had 3 pairs of glasses from them now. All stylish, all good quality (same quality as you get locally). Everything as described. Delivery is quite slow as they come from China, but I knew this and they are clear about it. Delivery was faster than they stated. Tracking was provided and worked all the way through. The equivalent glasses from optician in Ireland are about double the cost.
One pair of glasses were damaged in transit. I emailed customer care and they fixed the issue and gave me the option of a refund or voucher. I took the voucher and re-ordered. Customer care is definitely NOT real-time. But there was just a 1-day delay between messages because of time zones. Perfectly reasonable. I ordered on 03 Jan, received glasses on 13 Jan, have dealt with the Customer Service process and have re-ordered with a voucher on 15 Jan.

3 stycznia 2026
Opinia niezależna
Logo Firmoo

Odpowiedź od Firmoo

Hello Michael,

Thank you for sharing your experience with us.

Please kindly note that our email support will reply within 24 hours on weekdays and 48 hours on weekends. For real-time assistance, you are always welcome to reach out to our 24/7 online live chat, where our team is available to help you instantly.

Thank you again for your support and for choosing us. We look forward to continuing to serve you!

Sincerely,
Firmoo Customer Support Team

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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