I rented a car in Bulgaria through Final Rentals, and it was the worst customer service experience I’ve ever had. The car broke down. That can happen. What made it so bad was how the issue... Zobacz więcej
Reakcja na opinię
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Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
We were scammed and "threatened" to buy a cleaning service at 25€ (We have never heard of such service fee from any of the rentals we have had) The guy there said if you don't buy the cleaning ser... Zobacz więcej
Reakcja na opinię
Through Zest Car Rentals, we arranged for a Hire Car at Paphos Airport with Final Rentals, their local agent being Petsas. The first car was a wreck and rejected and the second not much better and qui... Zobacz więcej
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Purtroppo Final Rentals viene associata ai noleggiatori locali, ma è solo un intermediario, non è l'agenzia di noleggio da cui si preleva l'auto! Ho subito una grande truffa da parte di un'agenzia di... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Final Rentals is a global car rental franchise and affiliate network, bringing together exceptional local car rental companies under one trusted brand. With a presence in over 500 locations across more than 50 countries, Final Rentals connects customers to reliable, high-quality car rental services wherever they travel. Whether you're planning a trip across Europe, the Caribbean, the Americas, or the Middle East, Final Rentals offers a seamless, dependable, and affordable way to rent a car which is powered by local expertise and global technology. When it comes to renting a car internationally, Final Rentals is your go-to partner.
Dane kontaktowe
Tec Marina, Terra Nova Way, Penarth, CF64 1SA, Cardiff, Zjednoczone Królestwo
- bookings@finalrentals.com
- finalrentals.com
3,1
Średnia
411 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Final Rentals
We sincerely appreciate your kind words and support. We look forward to assisting you again in the future.
Very good service happy to have them…
Very good service happy to have them again brand new car in that price they gave us
23 lutego 2026
Opinia niezależna
Odpowiedź od Final Rentals
We sincerely appreciate your complimentary remarks. We are delighted that you are satisfied with our services and your recently acquired vehicle.
We eagerly anticipate the opportunity to serve you again in the near future.
Solid Offering and Service
They gave us very competitive rates and a wonderful new hybrid vehicle to use. The collection process was a bit long but not unique to them. Drop off was seamless and quick. The airport return was wonderful with drivers friendly and helpful in Mercedes shuttles. Paula at the Windsor branch is very friendly and makes the process feel comfortable.
20 lutego 2026
Opinia niezależna
Odpowiedź od Final Rentals
Thank you so much for your wonderful feedback.
We appreciate your patience with the collection process and are pleased that the drop-off and airport return experience met your expectations. It’s especially great to hear your kind words about our friendly and helpful shuttle drivers.
Thank you again for choosing us. We truly appreciate your support and look forward to welcoming you back on your next trip.
Very good service
Very good service.
Clean car. Managed my expectations.
20 lutego 2026
Opinia niezależna
Odpowiedź od Final Rentals
Thank you very much for your kind words.
We’re delighted to hear that you were satisfied with our service and that the vehicle met your expectations. Providing clean, reliable cars and clear communication is very important to us, so your feedback truly means a lot.
We look forward to serving you again on your next trip! Safe travels! 🚗✨
Can recommend
Great communication, car was new and clean, staff friendly and helpful. No issues. The hire place is a little distance from the airport but the price made up for the small inconvenience.
19 lutego 2026
Opinia niezależna
Odpowiedź od Final Rentals
Thank you so much for your kind feedback! We’re thrilled to hear you had a smooth experience and enjoyed our service. We appreciate your understanding regarding the location, and we’re glad the value made up for the short distance. We look forward to welcoming you again on your next visit!
Great experience
Good communication, kind and professional service - thank you!
18 lutego 2026
Opinia niezależna
Odpowiedź od Final Rentals
Thank you so much for your kind words!
We truly appreciate your feedback and are delighted to hear that you had a positive experience with our communication and service.
It was our pleasure assisting you, and we look forward to serving you again in the future.
The staff were very timely and friendly…
The staff were very timely and friendly when I had to cancel my reservation at the last minute. The responded very promptly and the process was hassle free. If I have to rent again, I would not hesitate to use Final Rentals.
12 lutego 2026
Opinia niezależna
Odpowiedź od Final Rentals
Thank you so much for your kind feedback.
We are really pleased to hear that our team was able to assist you promptly and make the cancellation process smooth and hassle free, especially at short notice. Providing timely and friendly support is very important to us.
We truly appreciate your trust in Final Rentals, and we will be more than happy to assist you again whenever you need to rent a car in the future.
Great customer service on standby 24/7…
Great customer service on standby 24/7 will rent from them again for sure 👍
9 lutego 2026
Opinia niezależna
Odpowiedź od Final Rentals
Thank you for the great feedback! We are happy to hear our support team was there when you needed us. Looking forward to serving you again.
We sadly did not get to actually rent a…
We sadly did not get to actually rent a car from Final Rentals due to the cold snap affecting the Bahamas forcing the cancellation of our son’s swim meet on Nassau. But the ease in reserving a vehicle through their site, and their prompt and hassle-free response to our request to cancel the reservation left a very good impression. We hope to use their service again in the future.
3 lutego 2026
Opinia niezależna
Odpowiedź od Final Rentals
Thank you for your kind words. We are sorry your plans had to change due to the weather, but we’re glad the reservation and cancellation process was smooth for you. We hope to assist you on a future trip.
The experience with this company was easy and stress free
The experience with this company was very easy and smooth. When we arrived they explained everything clearly, completed documents efficiently and quickly had the keys in our hands. The company were easy and flexible to our needs. Would use this company again definitely.
30 stycznia 2026
Opinia niezależna
Odpowiedź od Final Rentals
Thank you for sharing your experience! We’re delighted to hear everything went smoothly and that our team made the process quick and flexible. We’d be happy to welcome you again anytime.
Great service and the team is lovely!
28 stycznia 2026
Opinia niezależna
Odpowiedź od Final Rentals
Thank you! We’re really happy to hear you enjoyed the service and found the team lovely. Hope to see you again soon
Do NOT rent a car with this company
Do NOT rent a car with this company, the first price is great but they charge you with very high insurance costs that are supposed to be reimbursed upon reception of your insurance proof (first time in my life I had to prove I had a specific car insurance but...). Four weeks later we are still waiting for the reimbursement and are unable to reach them via phone. Moreover when you bring back the car you are charged with extra fees that where not anounced.
We should have read the reviews carefully.
29 grudnia 2025
Opinia niezależna
Odpowiedź od Final Rentals
We’re sorry to hear about your experience and understand your frustration. Insurance and deposit conditions are outlined in the booking terms, but we regret if this was not clear or if communication fell short. Please contact our support team at support@finalrentals.com with your booking reference so we can investigate the matter thoroughly and review the charges in detail.
Amazing friendly staff at Tirana…
Amazing friendly staff at Tirana Airport, pickup procedure was smooth.
It gave our trip a great start.
25 grudnia 2025
Opinia niezależna
Odpowiedź od Final Rentals
Thank you for your lovely feedback! We’re glad the Tirana Airport pickup was smooth and that our team helped give your trip a great start. Enjoy your travels
Recently rented a car at jeddah…
Recently rented a car at jeddah Airport, car was clean and brand new and the service was quick.
Will surely rent with them again.
30 grudnia 2025
Opinia niezależna
Odpowiedź od Final Rentals
Thank you for your feedback! We’re glad to hear the car was clean and new and that the service at Jeddah Airport was quick. We look forward to welcoming you again.
I had a very bad experience with this…
I had a very bad experience with this car rental company due to extremely poor customer service.
They clearly told me that I could rent a car using a photo of my driver’s license. Based on this, I made my plans. But just before the rental time, they suddenly canceled my reservation and said I must have a physical card.
This last-minute change put me in a very difficult situation. If this is their policy, they should have told me in advance. This kind of miscommunication is unacceptable and unprofessional.
I do not recommend this company to anyone who wants reliable service.
15 stycznia 2026
Opinia niezależna
Odpowiedź od Final Rentals
We’re sorry to hear about your experience and understand how frustrating a last-minute cancellation can be. Driver’s license requirements are set by authorities, and we regret if this was not clearly communicated in advance. Please contact our support team at support@finalrentals.com with your booking reference so we can investigate the circumstances and review what happened.
Great value and easy company to deal…
Great value and easy company to deal with. Completed all the checks prior to pick up, so upon arrival very quick and on our way.
12 stycznia 2026
Opinia niezależna
Odpowiedź od Final Rentals
Thank you for your feedback! We’re pleased to hear you found great value and that the pickup process was quick and hassle-free. We look forward to assisting you again.
INAFFIDABILI ! CON VOUCHER IN MANO , MI HANNO LASCIATO A PIEDI AL MOMENTO DEL RITIRO
Avevo fatto una prenotazione di un auto , poi si è aggiunta una persona e 4 mesi prima della partenza ho fatto un 'upgrade dell'auto - mi è arrivata regolare conferma , con tanto di Voucher di prenotazione - una volta arrivato di sabato sotto Natale all'aeroporto , mi hanno saputo solo dire " che a loro risultava solo da disdetta dell'auto e NON l'upgrade - Non ci è stato nulla fìda fare - mi hanno lasciato a piedi- INAFFIDABILI E DA EVITARE ASSOLUTAMENTE
27 grudnia 2025
Opinia niezależna
Odpowiedź od Final Rentals
Dear Mr.Stefano,
We are very sorry to hear about your experience and sincerely apologize for the inconvenience caused. This is not the level of service Final Rentals aims to provide to its customers.
We would appreciate the opportunity to review your case. Kindly share your booking details with us at support@finalrentals.com, and our team will look into this matter accordingly.
Best regards,
Final Rentals Support Team
Had a very good experience with Final…
Had a very good experience with Final Car Rental!
overall experience was very good, had some slight issues which were from my end and from the Madrid airport as to find the right exit and pick up location was an issue since we do not speak Spanish but the people at FCR accommodated us well and came to me instead. car was clean and spacious exactly what i wanted and the return was a slight issue due a early flight but again they accommodated to my needs very well. needed to use a translator to communicate properly but in todays time that not much of an issue either. overall very pleased and they made some annoying situations bearable, which i cant ask for more.
thank you to the whole team especially Pepe.
3 stycznia 2026
Opinia niezależna
Odpowiedź od Final Rentals
Thank you for taking the time to share such detailed feedback. We’re glad to hear that, despite a few challenges, our Madrid team was able to accommodate you and make the experience a positive one. It’s great to know the vehicle met your expectations and that the team, especially Pepe, helped make things easier. We truly appreciate your kind words and hope to assist you again in the future.
Excellent service
Excellent service. Car was new. Everything was perfect. Will definitely rent again. Shuttle service was smooth and efficient.
6 stycznia 2026
Opinia niezależna
Odpowiedź od Final Rentals
Thank you for your great feedback! We’re delighted to hear everything went perfectly and that the car and shuttle service met your expectations. We look forward to welcoming you again.
Best car hire we have used in the last…
Best car hire we have used in the last 3 trips to the UK. Everything was very smooth and easy
5 stycznia 2026
Opinia niezależna
Odpowiedź od Final Rentals
Thank you for the wonderful feedback! We’re glad to hear everything was smooth and easy and that we could be part of your UK trips. We look forward to assisting you again.
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