Filorent Recenzje 90

Subject: Urgent: Drop-Off Issue and Poor Service Experience

Dear Filorent Team,

I am writing to express our disappointment with the service we received regarding our car drop-off on July 19th.

As arranged with your team via phone and WhatsApp on Wednesday, we were scheduled to return the rental car at 4:00 AM due to our early flight. The receptionist confiremd that 4am will be perfect and that the shuttle service back to the airport would be available by then. However, the experience was far from acceptable:

1. Incorrect Address: The address provided in the rental documents was incorrect. We copied and pasted the EXACT address as per your documents on google maps. We arrived at the location listed and found it to be the wrong place. Thankfully, we had planned extra time and were able to locate the correct drop-off point ourselves.

2. No One Present for Drop-Off: Once we reached the correct location, we called and honked repeatedly, but no one responded or arrived to receive the car.

3. Proof of Our Presence: To protect ourselves, we recorded a video at the location to confirm we were there at the scheduled time as agreed.

4. Final Action Taken: As we could not wait any longer due to our flight, we left the car at the airport parking lot and placed the keys in the designated rental safety box, as advised by airport security.

Even after many attempts to contact the Filorent team, €443 was still deducted from our credit card. The lack of communication and professionalism has caused unnecessary stress during our travel, and we are very disappointed with how this was handled.

Kindly provide us with a breakdown as to why €443 was dedudcted. Looking forward to your prompt response and resolution.

I have rented numerous cars over the years and while you nearly expect a sales pitch or rip off extras this company were they worst. I paid an extra fee initially for late opening to 10pm as I had a late flight. I arrived at 9:20pm and starting contacting the office to collect me as agreed but they were late doing the which resulted in handing over the keys at 10:10pm for my rental car. As 10 mins past 10pm I had to pay another 70e for another late opening on top
Of what I already paid. Then the drop off was even worse, the car was handed back in perfect condition and with more fuel than i received. They wanted 100e deep clean because the car needed a hoover. I explained while on a family holiday with 2 kids we don’t pack a hoover to clean a rental car. They knew time was tight and I had to catch a flight home so insisted they wanted this charge. After a long battle and pure stress they said it was ok. Never again will I use this company.

Not many car hire options out of Salerno airport I know, but if you have to use these guys then take full insurance out - we didn't and ended up with a EUR 100 charge, but it could easily have been 100s given their way of working. So better to just avoid, in my opinion.

Here's an email I sent to their central reservations 3 weeks ago once back home. No acknowledgement or reply. Tells you all you need to know:

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Dear XXX

Thank you for your reply, however I do find the tone of it un-necessarily aggressive because you don't yet know whether my complaint is a matter for which I actually need to provide proof of the contrary, maybe it is a case of bad attitude and lack of professionalism...

I will take a few moments to explain it to you and then I will leave it with you.

As you will have seen from my original email where I attached 2 documents, there was a first check which we were told was fine. No mention at all was made of any problem with the bumper. At the time there were some problems with the iPad being used and your manager was moving between our vehicle and another identical one, maybe the bumper problem was with the other vehicle and not ours.

Either way, we were told that all was OK, there was nothing more to pay, and the young woman who inspected the car told us we were good to go to the airport and we signed off the rental agreement to leave on that basis. We had been waiting around 30 minutes by then.

As we were getting into the van, we were stopped and informed that the manager had seen scratches on one of the wheels. This was AFTER we had signed off the rental agreement on the basis of there being nothing more to pay. For all we knew, the vehicle could have been moved while we were going to the van and the scratches caused during that. Either way, this was not our responsibility because we had already signed a rental agreement on the basis of there being no chargeable damage. No problem with the bumper was mentioned to us at any point during this.

I told the manager that I was not going to sign a second document and accept any charges relating to problems arising after we had signed the first one, and he told me that he still had control of my deposit and it would be deducted anyway.

At that moment I realised that if I didn't sign that second document there was the possibility that further damage could be found, or even possibly created, and billed to our credit card. Another 30 minutes or so had passed, we needed to get to the airport, and we were completely relying on a lift from your people to get to the airport which would otherwise have been a long walk in big heat. So I reluctantly signed that second document to close out the rental and ensure no further charges could be made. No mention of damage to the bumper was made at any time during this - only of scratches on one of the wheels.

Throughout this time, both the young woman who had originally checked us out and the driver of the van were clearly very embarrassed by the behaviour of your manager.

So, that is exactly what happened.

The EUR 91,50 for the damage to the wheel I can afford to lose, it is not the cost of this which is the problem it is the way in which it has been handled because you clearly can't agree between you whether I was charged for the bumper or the wheel and either way I should not have been asked to sign a second rental check-out document against the threat of my deposit being taken away if I did not.

My current plan is to simply copy and paste the above events into a few review sites and let other people decide whether or not they would like to use your Salerno airport depot on this basis, which will I am sure cost Filorent a lot more in lost business than the EUR 91,50 which I was charged.

If a refund of that EUR 91,50 comes back to me by the middle of this week along with an apology for how this was dealt with then I will feel less inclined to post such negative reviews.

The choice is yours.

All the best

Chris

Ils nous ont laissé à l’aéroport sans voiture à minuit ! Alors qu’une amende est demandée pour arrivée après 23h!
La dame m’a raccroché au nez en me donnant un numéros de téléphone espagnol sachant que je suis belge et surtout fait semblant de rien et ne veut pas rembourser car elle a annulé la réservation ! De vrais voleurs méfiez vous à ne pas aller !!

Ich empfehle es nicht; die Mitarbeiter sind offenbar unzufrieden oder mögen ihre Arbeit nicht. Der Service ist miserabel. Ich finde, internationale Mietwagenanbieter sind viel besser. Die Leute kommen nach Italien, um italienische Dienstleistungen zu nutzen und die lokale Wirtschaft zu unterstützen, erleben dort aber nur schlechte Behandlung und Ineffizienz.

Meer dan een uur staan wachten op het vliegveld om opgehaald te worden naar het kantoor van het verhuurbedrijf. Daar aangekomen staat er een rij nog twee uur wachttijd. Dan de garage in om de auto op te halen. Als een hond wordt je behandeld de medewerker kijken je niet aan. Hier de sleutel en zoek het uit. In een woord huur hier nooit een auto.

Avoid this company if you don't want to loose your money and destroy your vacation.
They will invent damages and scratches only to make you pay hundred of euros appart the payment for the car. Unprofessional and rude .

Avoid Filorent at all costs. This company is nothing short of a scam operation. We were treated with complete disrespect from the moment we arrived — rude staff, aggressive attitude, and zero interest in helping customers.

But the worst part? They charged us for damages that were clearly already there when we picked up the car. We even pointed out scratches beforehand, but they refused to mark them properly. When we returned the vehicle, they suddenly “discovered” those same scratches and billed us hundreds of euros without explanation or evidence. It felt like a setup from the start — they know exactly what they’re doing.

No transparency. No professionalism. Just fraud masked as a car rental business.

Filorent is a disgrace — dishonest, predatory, and utterly untrustworthy. Do yourself a favor and rent elsewhere.

The worst experience with car rental ever .
We rent 2 cars choosing the type of cars that was available at the website.
When we arrived there they made us wait 3 hours and at the end they gave us not the cars we have reserved for but 2 other cars.
Barbara told us that one car has a scratch on the right side , and this damage would be communicated
to the company so when we return the cars the last day this wouldn’t be a problem.
But doesn’t happened like this , when we brought the cars at the office to check them out they told us that we should pay this damage even it wasn’t made from us but because in the contract wasn’t mentioned.
Meanwhile we was talking with Barbara at phone and she accepted that the damaged was from before they didn’t accept to close the check-out and forced us to accept this , and we should go at airport asap because our flight was 30 minutes later .
They do insurance fraud .
Don’t choose this company if you dont want
to ruin your vacation. Wouldn’t recommend to anyone

Ho affittato un' auto dalla ditta Filorent all' aeroporto di Bari dal 30/06 al 08/07/2025.
Non ho fatto l' assicurazione per tutelarmi da eventuali danni considerando il costo (30 Eur al giorno ) e il fatto che sono in guidatore prudente ( mai fatto incidenti ).
Al momento della restituzione del veicolo mi è stato contestato un danno per una lieve ammaccatura al parafango anteriore sinistro di mezzo centimetro ( ripeto mezzo centimetro) di cui non mi ero neanche accorto. Risultato : addebito di 295,24 Eur! Si, proprio 295,24 Eur.
Non aggiungo altro; ma fate attenzione perché non cercano altro che un appiglio per sottrarvi denaro

We werden opgehaald door een busje dat moest blijven lopen omdat ie er anders mee zou stoppen, er brandde meer lampjes op het dashboard dan in een kerstboom. Aangekomen bij de office van Filorent stond er een hele lange rij aan reizigers te wachten in de brandende zon (duurde ongeveer anderhalf uur) om het kantoor überhaupt binnen te komen. Daar nog minstens 3 kwartier gestaan omdat er allerlei formulieren moesten worden ingevuld met gegevens die bij online reservering en betaling al waren opgegeven. We kregen de auto niet mee, had wel fysieke credit card bij me maar die is gekoppeld aan wallet en daarmee kan je prima betaling/deposit afgeven via een pinautomaat. Was hier nicht im frage. Ik wist mijn pin niet meer dus probleem, want alleen fysieke card was mogelijk in de pinautomaat. Dus een extra verzekering bij hen moeten afsluiten voor 35 eu per dag om met mijn gewone bankpas de borg te kunnen voldoen die dus nodig was om de auto mee te krijgen. Op de website waar ik geboekt heb vanuit NL staat met grote letters geen credit card nodig en bij de verzekering om alles af te kopen bij schade etc stond ook dat alles gedekt was die ik overigens op dezelfde website
al had afgesloten. We kregen een auto mee die wel aan het gevraagde voldeed. 2 dagen later was er 3x een deposit afgeschreven, dus ook van de credit cards die we hadden aangeboden maar wat dus niet lukte (communicatie fout zei de pinautomaat in het kantoor) en waarvoor ik voor eu489 een extra verzekering moest afsluiten om de deposit te kunnen voldoen. Kortom, dit warrige verhaal geeft de warrige en wazig e bedrijfsvoering weer van filorent. Heel erg jammer als je vakantie zo moet starten. Zorg gewoon voor no nonsense bestelmogelijkheid van een auto met alles wat nodig is duidelijk omschreven en niet via allerlei derden proberen geld te verdienen. Het kan echt anders!

Do not use this company unless you have car hire excess in place. They extort money!! The clients before us and then also us were charged for a mark that was already there and showing on our video. However they said they couldn’t see the little mark on the video. It was only just visible because It was so minor and it was hard to pick up as it was a light coloured car and a very faint mark. It was actually so minor that They had to photograph the area at least a dozen times before they finally were able to just about capture it. I also photographed it quite a few times but still couldn’t quite capture it! Funny thing was when we returned the car they went immediately to that area on the rear drivers side to inspect!! A strange area to start!! Our shuttle driver who then took us back to the airport admitted the manager was in a bad mood and there was barely anything visible!! It cost us two hundred euro which we will claim back on our car hire excess, but it is the principal. We arrived there two and a half hours before our flight departed and thank goodness we did!! They stung the previous couple to us even though the girl originally signed their car off as having no damage, then the manager who was the guy in the bad mood decided he could see damage on their wheel and charged them. He was a very arrogant and rude man. We arrived at the airport with half an hour to spare having been there for so long. I know there’s not many car hire company’s to choose from in Salerno but i would urge you not to give them your business unless you have car hire excess in place, have plenty of time to spare, and do not get annoyed or let it put a damper on your holiday because of the principal of it!

Waited 1 hour to check car in, the girl walked outside straight to the rear door and took a picture. I had taken a video on arrival to pick the car up and you can clearly see scratch on the door the car was light grey so very hard to see. They would not accept the video as it was not a photo with a date stamp although we showed the video date stamp. I explained it was so small I would have taken a picture had I noticed it? I showed them the video time and dated they would not accept it. They were rude offensive and even one of the staff said the manager is in a very bad mood on arrival. The couple before us was charged for a mark on a wheel crazy. This is a rip off do not use Filorent Solerno or do so at your own risk and photograph every panel not video even if you can’t see the scratches. It took the girl 10 attempts in the shade to photograph the scratch that was 10mm if that. I will be complaining to there head office but looking at the reviews they already know what’s going on in Filorent Solerno. I don’t usually right reviews but getting a €200 for a minuscule scratch that was there before we picked it up is crazy and to add insult to injury it was €100 to begin with then doubled when I was not happy, go figure. You have been warned…..DO NOT USE Filorent Solerno……... if I could review 0 I would do so poor poor rip off service from Filorent just look at the reviews to see I’m not the only one. Oh one last note he said do you have insurance and I said I have my own annual policy he said don’t worry then just claim them, I said I don’t like to claim on principle unless it is my fault this was here before I got the car.

Avevo una prenotazione via il Broker a 225€
Al giorno del ritiro avevo problemi a trovare la prenotazione via Internet… alla fine ho pagato 370 €. Ho dovuto pagare una multa perché sono arrivato in ritardo. Ladri

Wait times for collection in Bari are appalling. Nearly 2 hours with slow, disinterested staff. Would never use again or recommend.

Tre ore di fila per ritirare l’auto. Nessun bagno per i bisogni che, in tre ore possono sopraggiungere. Veramente una pessima esperienza. Non posso consigliare questo car rental.

Avoid this place. The shuttle from the airport was very full. Very long wait to get the car. The man downstairs did not know how to install child car seats (they were old and without ISO-FIX). Very disorganised as a whole and a large surcharge for using a debit card.

Snel transport vanaf luchthaven Bari naar car rental. Aldaar echter met twee klanten voor ons lange wachttijd van meer dan een halfuur. Medewerkster neemt telefoon op terwijl er klant aan de balie staat die ze al aan het bedienen was maar die vervolgens moet wachten tot ze klaar is met het telefoongesprek. Auto prima. Schoon en vrij nieuw. Bij afhalen auto in garage keurt de medewerker aldaar je nauwelijks een blik waardig en gaat vrolijk in gesprek met twee Italianen in werkkleding die voorbijkomen en laat je wachten op auto en sleutel, Auto stond strak ingeparkeerd tussen twee pilaren ( niet op een normale parkeerplek) met 10 cm voor en achter de auto aan ruimte. Gaf me de sleutel en wilde weglopen. Moest hem vragen om de auto er voor mij uit te rijden hetgeen hij toen maar deed. Bij inleveren auto, dat op zich vlot verliep, eveneens het gevoel een nummer en geen klant te zijn. Het kan en mag hier allemaal een stuk klantvriendelijker zijn.

Our confirmation stated that it was on airport pick up and drop off. When we got to Salerno we were sent a WhatsApp with a pin drop and were told to get a taxi to it. There were no taxis and so we rang and were told to hurry up as they wanted to close! On explaining there were no taxis the said they would pick us up. However, they had had a problem with the police so they were not allowed to use their minibus. We finally got to their offices and over 1 1/2 hours we finally got a car. On return, we went to their offices and it was locked. We phoned and WhatsApp them but no response. So we had no choice but to drive to the airport so as not to miss our flight. At the airport we rang them for the 4th time and they answered. They told us we could not leave the car there. There was no offer to come and get the car. We then had to drive back to their offices only returning with less than an hour to our flight. All very stressful. Do not use them unless you have no other choice. No apology for misleading on site location or all the issues with them. The car was good so one redeeming feature of the whole debacle! Not a professional car hire company!

WARNING – Dishonest and fraudulent behavior!

I rented a car from Filorent at Bari Airport, and when I returned the vehicle, I was falsely accused of having lost the trunk cover (Cappelliera) — even though it was not in the car when I picked it up.

At first, I thought this was a simple mistake. But after reading many similar reviews, it became clear that this is a recurring scam by Filorent. They routinely accuse customers of missing trunk covers to charge hundreds of euros in unjustified fees.

I was charged €417 for something I never had.
Do NOT trust this company.
Document everything, take photos and videos, and be extremely cautious if you decide to rent from them.
I will never rent from Filorent again and strongly urge others to avoid them as well.