Within 24 hours had an engineer at my house who had travelled a few hours away to be here he was jolly and pleasant and respectful and kept me informed of each step. He then had to drive a few more ho... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Zobacz więcej
Reakcja na opinię
Excellent experience. On Monday morning Grzegorz came to our house, and promptly identified the issue with our hub. Within 10 minutes he changed it and in no more than 20 minutes it was fully set and... Zobacz więcej
Reakcja na opinię
Dreadful connection. Constant drop outs & left without WiFi overnight / on days when working from home. Have no choice but to be with Fibrenest due to restrictions moving onto a Charles Church estate.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Dane kontaktowe
Zjednoczone Królestwo
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od FibreNest
Good afternoon Emma,
Thank you for leaving us a review & some positive feedback.
I am so pleased to hear you have experienced great customer service, this is wonderful. I will raise this positive feedback with the team.
Kind regards,
Andrew.
I have been a Fibrenest customer now…
I have been a Fibrenest customer now about 14 months and their support has always been absolutely fantastic. Service has also been very good with good speeds and very few dropouts.
27 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Michael,
Thank you for leaving us a review & positive feedback.
I am so pleased you have received fantastic customer service & a good service, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew
Friendly
Friendly, found the fault out straight away. Fixed it fast and right. 10/10
26 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Claire,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our customer support & engineering team & they were able to resolve the issue. That is so wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Amazing customer service and a quick…
Amazing customer service and a quick and easy phone line, setup and sorted within 5 mins, highly recommend
26 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon James,
Thank you for leaving us a review & positive feedback.
I am so pleased you experience great customer service & the team were able to support you to get connected & set up, this is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Internet upgrade
I really struggle talking on the phone even though Sam did not know this he was very knowledgeable and he understood what I needed even though I struggled explaining what I wanted thank you againe Sam I never felt anxious or uncomfortable at all
25 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Paul.
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with Sam & he was knowledge & supported you.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
You don’t even deserve 1 star it’s bank…
You don’t even deserve 1 star it’s bank holiday and ur services are broke cheers for wrecking our WiFi connection to our smart home I didn’t know I’ve paid for a £300k house and have had to put up with. The most mediocre BS service of your IsP with rip off prices against your competitors you need to be fully investigated !!!!
25 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Hi George,
Thank you for your review.
Sorry to hear you have had a negative experience, this is not the quality of service we aim to provide to our customers.
Unfortunately, we have been unable to locate your account with us, please contact us: support@fibrenest.com, so we can assist further.
Kind regards,
Will
Quick wait time and excellent customer…
Quick wait time and excellent customer service with the issue resolved in quarter of an hour.
25 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Emily,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with a member
of the team who supported you & resolved the issue.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Problem was no internet connection…
Problem was no internet connection .Very patient helpful customer assistant took me through process to reconnect to internet successfully .thankyou
22 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Dave,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our customer support team & they were patient and restored the service. That is fantastic to hear.
I will raise this positive feedback onto the team.
Kind regards,
Andrew.
I thought the service was excellent
I thought the service, from making the call to the engineer coming was second to none. The member of the team who too, our call was very helpful. He even tried to get us a same day call out which we said was not necessary as we had to go out. The engineer came first thing the following day and sorted out the problem in a matter of minutes. Very pleasant young man who knew what he was doing. Such a difference from the experiences we've had with Virgin. Well done all and have a lovely weekend.
22 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon June,
Thank you for leaving us a review & positive feedback.
I am so pleased you had positive experience with our customer support & engineering team, that is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
The engineer arrived at the time…
The engineer arrived at the time advised. Friendly and chatty guy. Diagnosed the problem very quickly. Repair done efficiently.
Could not ask for better service.
22 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our engineering team. It is good he was friendly & efficient & demonstrated excellent customer service.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Steve arrived on time
Steve arrived on time, changed a lead and back up and running in 10 minutes, excellent job very courteous and polite.
21 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Peter,
Thank you for reaching out to us & leaving us a positive review.
I am so pleased you had such a positive experience with Steve & he was courteous and polite, this is wonderful to hear.
I will raise this feedback with the team.
Kind regards,
Andrew.
Very helpful and friendly agent
Very helpful and friendly agent, resolved issues very quickly and explained everything very clearly.
20 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Charlotte,
Thank you for leaving us a review & positive feedback.
I am so pleased you had a positive experience with our customer support team & they were helpful and friendly, this is wonderful to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Really great customer service from Luke…
Really great customer service from Luke and fixed everything.
19 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Claire,
Thank you for leaving us a review & positive feedback.
I am so pleased you have experienced really good customer service from Luke & he has managed to resolve everything, this is fantastic to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Excellent customer service from Anna…
Excellent customer service from Anna and Jacob.
18 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon,
Thank you for leaving us a positive review & some feedback.
I am so pleased you had such a positive experience with Jacob & Anna, that is wonderful to hear.
I will raise this positive feedback with the team.
Kind regards,
Andrew.
Quick full and clear reply from Anna
Quick full and clear reply from Anna. Thank you
20 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Nick,
Thank you for leaving us a review & positive feedback.
I am so pleased you had a quick & clear response from Anna, that is wonderful to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Impossible to find out what’s happening…
Impossible to find out what’s happening to critical WiFi after 8pm. Second outage in a matter of weeks and when phone signal is poor pretty much everything comes to a stop. As soon as another provider is available on this new build estate I’ll be switching. Absolutely draw back of buying a new build
19 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Sherry,
Thank you for reaching out to us.
Please accept my apologies for the issues you have been experiencing with the service, this is not the quality of service we aim to provide to our customers.
I have looked into the account and can see you are currently in contact with a member of the team.
If you require additional assistance, please don't hesitate to reach out; support@fibrenest.com.
Kind regards,
Andrew.
My problem got solved
My problem got solved and when i didn’t understand they made sure to go over it and sort it out with me, very friendly and helpful!
19 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Melissa,
Thank you for leaving us a review & positive feedback.
I am so pleased the customer support team were friendly & helpful and managed to resolve the issue, that is wonderful news.
I will raise this feedback internally with the team.
Kind regards,
Andrew.
WiFi is not constant it drops out every…
WiFi is not constant it drops out every now
And then
19 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Dave,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the service. Unfortunately, we have been unable to locate the account to assist you with this.
Please reach out to us: support@fibrenest.com.
Kind regards,
Andrew.
New build WiFi stopped
Live on a new build estate and WiFi un-expectantly stopped early on Sunday morning.
Currently out of country and had an engineer visit booked on my return.
Got a call from engineer to say they were on estate and if I wanted them to have a look at connection into outside of property.
Wayne and Marshall managed to find the problem, sort it and within a few hours the Plume Home app notified me of being back online.
Some snagging work is being done in my absence (so key left with site), Wayne and Marshall got the key with my full permission I hasten to add (& site manager) and even checked that the adtrans box was all green.
Great service and on my return means I don’t have a weekend with two unhappy kids with no WiFi.
Great work and a credit to the company.
18 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Jonathan,
Thank you for leaving us a positive review & some feedback.
I am so pleased you had such a positive experience with Marshall & Wayne & our customer support team.
It is fantastic to hear the team worked together to resolve the issue & the service is back online.
I will raise this feedback internally.
Kind regards,
Andrew.
Best customer service I’ve ever had
Best customer service I’ve ever had. Called today and spoke to a fab cs guy who was patient and clear. Within a couple of hours two engineers arrived with a new router and modem which they kindly installed for me as I’m rubbish with tech. So refreshing when I’ve spent so much time with other companies being pushed from pillar to post, not being able to understand them and being no better off at the end if it. So thank you Fibrenest - I’m really impressed!
18 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Lorraine,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with our customer support & engineering team.
It is good to hear the team supported you to resolve the issue. I will raise this feedback internally with the team.
Kind regards,
Andrew.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.