Within 24 hours had an engineer at my house who had travelled a few hours away to be here he was jolly and pleasant and respectful and kept me informed of each step. He then had to drive a few more ho... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Really happy with the service. We were told we would have an engineer come out the day after we called to report ongoing issues with connection. Gregor Z called first thing the next day to let me know... Zobacz więcej
Reakcja na opinię
Excellent experience. On Monday morning Grzegorz came to our house, and promptly identified the issue with our hub. Within 10 minutes he changed it and in no more than 20 minutes it was fully set and... Zobacz więcej
Reakcja na opinię
Dreadful connection. Constant drop outs & left without WiFi overnight / on days when working from home. Have no choice but to be with Fibrenest due to restrictions moving onto a Charles Church estate.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
What is FibreNest? FibreNest is a new provider of ultrafast, full-fibre broadband and voice communication services. We deliver 100%, totally unlimited full-fibre optic internet access directly into new Persimmon Group homes across mainland England, Wales and Scotland - supported with excellent standards of customer service. Why is FibreNest being installed on my development? The decision to deploy FibreNest to new Persimmon and Charles Church developments was made in specific response to a long history of customer complaints regarding existing mainstream communications providers’ performance. An unacceptable number of delays have been experienced by customers when using existing providers to deliver connectivity to new build homes, leading to dissatisfaction amongst customers when they were unable to access broadband services for long periods of time. Furthermore, once connected, some customers have then been provided with poor speeds, leading to unsatisfactory online experiences. FibreNest is being delivered to new developments to address these issues. We do this by helping ensure that Persimmon Group’s customers have more timely access to exceptional full-fibre broadband speeds and at great prices. When will my service be live? We endeavour to have your service ready for the day you move in to your new home. In the unlikely event that your service is not delivered in time you may be due a credit under our Late Installation Guarantee. Our Customer Support Team will be able to assist you.
FibreNest Guarantees
What can we guarantee for our customers?
Check out our guarantees using this link - www.fibrenest.com/guarantee
FibreNest Price Freeze
FibreNest Fault Repair Guarantee
FibreNest Late Installation Fee
FibreNest WiFi Guarantee
Please check these out before contacting the team.
Dane kontaktowe
Zjednoczone Królestwo
- 0333 234 2220
- support@fibrenest.com
- fibrenest.com
Wi-Fi Guarantee
4,4
Doskonała
5 tys. recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Odpowiedź od FibreNest
Good afternoon,
Thank you for leaving us a positive review & feedback.
I am so pleased the service has been good and you have experienced good customer service, that is wonderful to hear.
I will raise this positive feedback internally.
Kind regards,
Andrew.
Terrible
I live on my own and just use two devices - a phone and a tv just to watch programs, not to game. I signed up (had no choice where I live) to Fibrenest and I chose a mid range option.
I could only get internet in two rooms. There solution was to rent a pod or two at £10 a month!!! Or buy one of my own. I did.
However, Its not the speed that is the problem. The internet just keeps dropping out, TV wont connect, TV glitches, I spend ages watching a circle going round and round when I just trying to get into an app on my phone. My son came over and tried to send a photo via WhatsApp and it wouldn't go through. i couldn't get into internet banking.
I pay c. £40 a month for the crappiest internet I have ever had and if I could change providers, I would. Still trying to sort this now.
17 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Sally,
Thank you for reaching out to us.
Sorry to hear you have been experiencing some issues with the performance, this is not the quality of service we aim to provide to our customers.
I will ask a member of the team to reach out to you so we can discuss this further.
Kind regards,
Andrew.
Sam was incredibly helpful and gave…
Sam was incredibly helpful and gave great customer service.
10 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Jack,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with Sam & he displayed excellent customer service, this is wonderful news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
New router but broke after one day
I received a new router but after a day, the router was not working anymore. Called the support and we tried a few things. Unfortunately this didn't help and now a engineer has to come. I am happy with the support but disappointed about the quality of the router.
16 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Florian,
Thank you for reaching out to us.
Sorry to hear you had some issues with the service & the router, this is not the quality of service we aim to provide to our customers.
I can see you are currently in communication with my colleague, who is working with you to resolve this.
If issues persist, please reach out to us: support@fibrenest.com.
Kind regards,
Andrew.
Chris was great
Chris was great. Explained the issue and resolved. Very efficient. Great service.
15 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Steffan,
Thank you for leaving us a positive review & feedback.
I am so pleased you had such a positive engineer experience & Chris was efficient and demonstrated a great service, this is wonderful to hear.
I will refer this feedback onto the team.
Kind regards,
Andrew.
Anna was very understanding and…
Anna was very understanding and patient.
She sorted my technical problems out very quickly and efficiently.
She is a credit to Fibrenest.
16 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon David,
Thank you for leaving us a review & positive feedback.
I am so pleased you were well supported by Anna who was patient, understanding and efficient, this is wonderful news.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Replacement of router
Excellent service from customer service enquiry and their reply to keeping me informed of delivery of new router and instructions. Also further help if required.
30 kwietnia 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Lesley,
Thank you for your feedback & leaving us a positive review.
I am so pleased you received excellent customer service from the team & they were helpful. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Sub standard network, strong customer support
The service overall isn’t always great, the broadband can feel slow and the way it was installed into the house was ridiculous, in the corner of 2 external facing walls away from the centre of the house. But recently when needing support setting up a new router the support team were extremely helpful. Jacob L was very patient and helpful and communicated clearly and I really appreciate it
14 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Joshua,
Thank you for reaching out & leaving us a review.
Sorry to hear you have been experiencing poor speeds/ coverage within the property.
I can see you are currently in contact with a member of the team.
I am so pleased you were well supported by Jacob who demonstrated good communication and was patent & helpful. I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Great customer service
I called twice in a short space of time and spoke with Edji both times. He was very pleasant, knowledgeable and helpful. Very thankful
14 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Neal,
Thank you for leaving us a positive review & feedback.
I am so pleased you were well supported by Edji & he was pleasant, knowledgeable & helpful.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Highly recommended Fibre provider
Highly recommended Fibre provider. Mikolaj answered my query quickly, was knowledgeable and friendly to talk to. Thank you for your help
13 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon,
Thank you for reaching out & leaving us a positive review.
I am so pleased you were well supported by Mikki, who was efficient, knowledgeable & friendly, that is fantastic to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Great quick response and sent a very…
Great quick response and sent a very professional engineer out who contacted me prior his visit. Great service keep it up.
13 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Hi Paul,
Thank you for your review and feedback.
It's good to hear you had a great experience with both our customer support agent and engineer. This will be passed along to the team.
If you require further support, please reach out to us, support@fibrenest.com.
Kind regards,
Will
Great service from Kieran
Great service from Kieran (customer support specialist)
12 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Ben,
Thank you for reaching out to us & leaving us a positive review.
I am so pleased you experienced such great service from Kieran, that is fantastic to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Quick and fast problem solving team
Quick and fast problem solving team, customer support also was quick and well informed about the process. Mr. Luke visited the property he was professional in his work. He explained me whole process before and after the work.
13 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Zahid,
Thank you for reaching out to us and leaving us a positive review.
I am so pleased you had a positive experience with our customer support & engineering team. It is good to hear the team were efficient and professional, and helped resolve the issue.
I will raise this positive feedback with the team.
Kind regards,
Andrew.
Disappointed with the internet service…
Disappointed with the internet service and failed attempts to sort an issue during a six week period earlier this year.
Fibrenest team eventually sorted the problem and there have been no further issues.
11 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon John,
Thank you for reaching out to us.
Sorry to hear you have had a negative experience with the service earlier this year, I am pleased this is now resolved.
If you require further support, please reach out to us, support@fibrenest.com.
Kind regards,
Andrew.
Adam Newbound was great
Adam Newbound was great - whilst out of the country he sorted our internet issues out in no time remotely and really saved us a headache.
11 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Matthew,
Thank you for leaving us a positive review & feedback.
I am so pleased you were well supported by Adam who managed to remotely resolve the issue. This is fantastic to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Switch on and off
Other than telling us to repeat what we had already done ( switch system on and off) I don't know what else was done. No one else had apparently reported any issue on our development so still unsure why ours decided not to work this afternoon
11 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Susan,
Thank you for reaching out to us.
Sorry to hear you experienced some issues with the connectivity. Unfortunately, this email address does not link to an account held with us so I have been unable to look into this.
If you are still experiencing issues, please reach out: support@fibrenest.com.
Kind regards,
Andrew.
Excellent service
Anna in customer service is really efficient and helpful. Nothing is a problem. Will and Dave the engineers that attended were really good and explained things in an honest simple way.
11 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Julie,
Thank you for reaching out & leaving such a positive review.
I am so pleased you had such a positive experience with Anna, Will & Dave. It is wonderful to hear you were well supported and the engineers explained everything well.
I will raise this positive feedback with the team.
Kind regards,
Andrew.
Great he helped in a courteous manner…
Great he helped in a courteous manner and resolved my issue quickly and I’m delighted
11 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Peter,
Thank you for reaching out to us & leaving us a positive review.
I am so pleased you were well supported by the team & they supported you to resolve the issue quickly & courteously. This is fantastic to hear.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
Luke and Rebecca were absolutely…
Luke and Rebecca were absolutely brilliant, the customer service and quick and easy installation of my WiFi was so quick and easy.
11 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon James,
Thank you for leaving us a review and positive feedback.
I am so pleased you were well supported by both Luke & Rebecca who provided quick customer service and supported you to get online and connected to the service.
I will refer this positive feedback onto the team.
Kind regards,
Andrew.
I was having issues with my connection…
I was having issues with my connection after someone installing wallpaper accidentally messed with the fibre optic cable. Pawel came out first thing the next working morning and replaced the cable incredibly quickly. Really impressed with the fast response and excellent service from Fibernest.
11 maja 2026
Opinia niezależna
Odpowiedź od FibreNest
Good afternoon Vikrant,
Thank you for leaving us a review & positive feedback.
I am so pleased you had such a positive experience with the team and you experienced a fast response & an excellent service.
This is fantastic to hear.
I will refer this feedback to the team.
Kind regards,
Andrew.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.