Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I submitted a 1-star review with written feedback about my experience. I have since received an email stating that my review was published, however the version displayed is showing as a 5-star rat... Zobacz więcej

Oceniono na 1 z 5

Ho fatto numerosissimi acquisti su Unieuro e volevo fare delle recensioni ma non è stato possibile direi impossibile....mi dicono che inviano un link per poterla fare ma non mi è mai arrivato nulla...... Zobacz więcej

Oceniono na 1 z 5

Emailed directly from them regarding a purchase from one of the companies they worked for. It was a new computer but on set up it was clear the computer had been used elsewhere (already had someon... Zobacz więcej

Oceniono na 1 z 5

We have had the worst experience ever with Feefo, they ripped us the subscription for a year with 0 value provided and we never knew they were charging us as we never agreed on the contract, and they... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Portal z recenzjami
  2. Firma mediowa

Napisane przez firmę

Feefo operates as a closed platform, meaning we ensure that only verified customers—those who have actually used a product or service—can leave reviews. This approach helps maintain the credibility and reliability of the feedback you see on our site. In contrast, open platforms allow anyone to submit reviews, which can sometimes lead to less reliable or biased feedback. We believe that by verifying customers, we offer a more accurate reflection of user experiences.


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Bardzo słaba

Wynik TrustScore: 1 na 5

891 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 35% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Negative reviews disappear. Feefo is untrustworthy

I left a negative review to a business. My review disappeared within few hours.
Also another negative review left by another customer few days ago was also deleted.
This is very suspicious as even when I spoke with the business they were NOT concerned about the negative reviews (seems they knew it would be deleted). So Feefo is untrustworthy. Meaning bad businesses keep practicing poorly knowing Feefo will delete all the negative reviews.

3 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Rejected review without a proper reason.

Wrote a review for Bristol Airport Silver Zone car park. I said the service was excellent but that it was extremely expensive and that I had found an off-site alternative that was highly rated for about half the price. They rejected it because either a) I had named a competitor or b) I had provided details of pricing. What a waste of time!

29 maja 2025
Opinia niezależna
Logo Feefo

Odpowiedź od Feefo

Hi Mr Deryck,

Thank you for bringing this to our attention. We understand your frustration and want to clarify our process.

Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings.

Reviews are only moderated if they breach our moderation guidelines, such as mentioning competitors by name or sharing specific delivery experiences in a product-specific review area. This helps ensure that feedback remains helpful and compliant for all users. If you'd like to know more about our moderation guidelines and how it works, please visit here:https://business.feefo.com/resources/how-we-keep-our-reviews-honest

To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. If you believe there has been a technical error with your rating or the moderation decision, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best,

The Feefo Team

Oceniono na 1 z 5

Twice review rejected

I’ve done thousands of reviews, that’s what I do consumer reviews, non paid. It took me ages to write a condense review of a holiday we had at Heron mead site via hoseasons. Hoseasons were excellent, so much so we have booked another two additional two holidays. The fault here lies with Feefo. There wasn’t anything untoward in my review, and luckily I copied my review for Trustpilot. I don’t know what kind of game feefo are playing here at all. Moderators have stated partial review was made not all, no explanation why it wasn’t printed. I do hope Hoseasons use a different platform, I will not waste my time and energy doing a 5* review to not be used.

Awful company.

27 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Compare their reviews to other sites and you get the picture...

Just look at the reviews of various businesses on all other sites, collate the data and compare it to Feefo. Feefo is basically a shill company to ensure a company that has 2 stars elsewhere can maintain a perfect review record. They want people to jump through pointless hoops to give an honest review, then ensure it goes through your spin process to water down criticism. Who founded this company, Peter Mandelson?

I don’t find it “confusing”, as suggested by the patronising response from Feefo. I simply find it disingenuous. I used your service to leave a review, and had it, essentially, watered down and altered to the point it was not a true reflection of my experience - this was the only way you would allow the review. I’m sure there are a great many people out there faking reviews for fun…

5% is an astonishingly low amount of negative reviews when you consider people are MUCH more likely to leave a negative review than a positive one.

14 maja 2025
Opinia niezależna
Logo Feefo

Odpowiedź od Feefo

Hi Andrew,

Thank you for sharing your feedback. We understand that seeing different ratings across various platforms can be confusing, and we want to clarify how our system works.

At Feefo, we pride ourselves on being an 'Invite-Only' platform. This means we only collect reviews from verified purchasers who have a confirmed transaction with a business. This differs significantly from "open" platforms where anyone can leave a comment regardless of whether they’ve actually used the service. This verification process is why our ratings often provide a different perspective than sites that don't verify customers.

In fact, in 2024, 5% of all reviews posted on Feefo were 1-star ratings, demonstrating that we value and publish honest feedback, regardless of the score. You can visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest to learn more about our moderation guidelines and how our process works to ensure every review is authentic and compliant.

We take the integrity of our data very seriously and would be happy to discuss any specific concerns you have regarding a merchant's profile.

Please feel free to reach out to us at support@feefo.com so we can look into this for you.

Best,

The Feefo Team

Oceniono na 1 z 5

Feefo does not accept negative reviews

Feefo hat meine negative Bewertung eines Distributoren nicht akzeptiert mit dem Hinweis, der Händler - den ich angeben musste - sei nicht von der Bewertung abgedeckt. Dabei bezog sich meine Bewertung allein auf den schlechten Distributoren.
D.h. Feefo holt fadenscheinige Begründungen heran, um seine Kunden, für die sie Bewertungen organisieren, vor schlechten Bewertungen zu schützen - ganz mieses Geschäftsmodell!
Feefo does not accept my negative Review for their customer - their excuse: the dealer which I was forced to name in their form is not in their scope - but my Review was about the Distributor not at all about the dealer.
So Feefo does anything to safe their Customer from bad Reviews…

9 maja 2025
Opinia niezależna
Oceniono na 1 z 5

Fake review site

Fake review site. I sent a genuine review about a product which was very poor and they only submitted part of the review (the part that wasn’t very critical) and rejected the other part (that was critical of the product) stated this was because I has put it in the wrong column. I asked for clarification and they have ignored the request. Obviously working for the appliance company and only publishing reviews that are positive.

3 maja 2025
Opinia niezależna
Oceniono na 1 z 5

I have to agree with many reviewers of…

I have to agree with many reviewers of how bad a review site this is. I gave a Hoseasons review, in general it was positive but I wanted to make a point regarding cleaning of a lodge. This section of my review was removed, ie re edited and published without my permission. I have tried to contact them and complain but just come up with dead ends . I think companies such as Hoseasons should stop using them.

30 kwietnia 2025
Opinia niezależna
Logo Feefo

Odpowiedź od Feefo

Hi Mark,

Thank you for bringing this to our attention. We understand your frustration regarding your review and want to clarify our process.

Feefo does not, and cannot, manually change a customer's star rating or edit the content of your comments without your involvement; our systems are designed to reflect exactly what you enter. We never delete reviews or specific sections simply because they contain negative feedback. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings.

Reviews are only moderated if they breach our moderation guidelines, such as sharing a service or cleaning experience in a product-specific review area, or vice-versa. Our goal is to ensure feedback is helpful and compliant with these categories. You can visit here to learn more about our moderation guidelines and how it works: https://business.feefo.com/resources/how-we-keep-our-reviews-honest

To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments or reasons for the flagging of your original post. If you believe there has been a technical error or if you feel your review was published incorrectly, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best,

The Feefo Team

Oceniono na 1 z 5

Scam site

Scam site - they remove reviews that are critical of products. They are only interested in getting money from the vendors and don't care at all about consumers. Do not trust anything based on Feefo reviews.

29 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

Censurerer dårlige anmeldelser

Vi havde lejet et sommerhus gennem Novasol som var i rigtig dårlig stand. Vi skrev en anmeldelse om dette som Feefo valgte censurerer helt uden yderligere begrundelse. Jeg skrev tilbage og bad om et uddybende svar på hvorfor min anmeldelse var blevet bortcersureret hvilket de ikke er vendt tilbage med

16 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

They will not stop sending me emails…

They will not stop sending me emails asking me to review a product that I purchased, even though I've already reviewed it. I never consented to receive review requests in the first place and really don't appreciate the repeated spam.

2 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

Feefo is a PR exercise for misleading reviews and, most likely, lies.

The seller showed reviews on Feefo and says I will get an invitation to leave one. I never did and NONE of the relevant links on the Feefo website work so I cannot leave a review and warn others about poor quality and misleading descriptions on Woolovers. This is probably deliberate by both companies. Conclusion: Feefo is a PR exercise for misleading reviews and, most likely, lies.

14 kwietnia 2025
Opinia niezależna
Oceniono na 5 z 5

Professional efficient Auditor.

Our Organisation would like to express gratitude to Wynn Walker from Citation ISO Certification for visiting our Organisation to review our Annual Surveillance Audit.

Her time,professionalism expertise & valuable feedback was very much appreciated.
Thankyou Wynn

Wynn is a credit to CITATION she has an excellent wealth of knowledge & experience.

31 marca 2025
Opinia niezależna
Oceniono na 1 z 5

Feefo, Trump & his Sycofants

Feefo asked me to provide a review of three appliances that I purchased from Hughes Electrical, (they also wanted me to review Hughes) who were great. After spending over an hour composing the reviews and submitting them, I received a notification stating that they are only going to display 1 of the 3 product reviews as I had either referenced a competitor of the brand that I purchased or quoted a price within the review.
A review should contain salient info whether it be good or bad. If not then it is just unpaid advertising performed by the consumer. How is it of any use to a potential customer to only hear good news?
This Feefo company smacks of Trump and his inner circle of sycofants.
Hughes should drop this company like a hot potato, it will do them no favours if people cannot trust their reviews.

15 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

Feefo seems to be simply a way for…

Feefo seems to be simply a way for companies to falsely whitewash their reputation.

Case in point Rolawn. Feefo rating 4.5 "platinum award" highly rated company with 7000+ reviews. All supposedly validated. Hmmm.

After a terrible experience with Rolawn, I checked trustpilot only to see they are rated 1.7 stars. Scores of customers with exactly the same story as me, often having lost even more money, time and resources than I did.

I wish I'd checked trustpilot sooner. At least this conforms to me once and for all that feefo "reviews" are not worth the "paper" they are written on. Just wish this had been clearer before I lost £150 and a day's wages on a notoriously bad supplier, with so many documented, dissatisfied customers. Oh, but negative reviews are mysteriously absent from feefo. 🤔 Funny, that.

12 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

No good

No good. They just send automatic responses with no relevance to the question you have asked on a website. I actually don't understand the point of Feefo!

7 kwietnia 2025
Opinia niezależna
Oceniono na 1 z 5

Would never trust those reviews.

I do not trust any reviews on this platform.
This seems to be an establishment serving the companies looking for good reviews. You get an invitation for a review on behalf of the company, while they are quite certain your experience was OK. One of the companies I purchased from had 5* reviews but they never delivered goods, and only when searching on line, a string of unhappy customers emerged. Average consumer does not have access to this platform. You cannot edit or withdraw your review.

21 marca 2025
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

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