Feefo Recenzje 891

I was reviewing a recent purchase from a major UK retailer and their moderation team rejected my review. The reason for it was: "It mentions specific price details or competitor companies by name."

First of all I never mentioned competitors by name. Second of all out of 3 pricings I gave, 2 were estimative and the third was referring to their ridiculously high delivery cost. I believe this if important information that people should know. At no point did I exaggerate, I presented the facts of my purchase as they happened.
Denying my review is straight up censorship and it doesn't serve either party. It doesn't help people understand the retailer they are buying from and it doesn't help the retailer understand its own shortcomings and possibly improving on them.
Feefo is useless.

Buonasera ho fatto una recensione negativa x la Hoover non la pubblicano e non conosco il motivo mi viene da pensare male ...... Che sono pagati dalle aziende x non fare recensioni veritiere??? Come mai sul loro sito la Hoover ha 4+ e su Trustpilot .....

Jeg havde lejet et sommerhus via Novasol og jeg kom efterfølgende med en anmeldelse af sommerhuset, min anmeldelse blev delvist fjernet. Det var kun den del der havde med sommerhuset der blev fjernet, den del med Novasol blev tilbage.

Impossible d’écrire un avis négatif, ils ne publient principalement que du commentaire positif

Spammed the account of an organisation I help run!

Ironically with an offer to help remove bad reviews

VERY POOR SERVICE. REQUESTED FOR AN UNFAIR REVIEW TO BE REMOVED BUT IGNORED.

Great service from Joe and Paul! Delivery was on time, and they handled everything with care and professionalism. Highly recommend their service!

It very sad to learn that Feefo does not support impartial review by removing negative aspects of product and services from review.
''
Our moderation team rejected certain parts of your review for the following reason(s):
Reviews left in the wrong section of feedback form
''
This only misguiding customers, while you are publishing good things only. A factual review should be customer overall expetience of the product. Its pros and cons, after sales service and warranties. Prospective customer will then benefit from review.

I was asked to provide feedback for my hoover tumble dryer by feefo, my comments were deemed not relevant and they changed my product star rating to 5!!
I tried emailing them via the link on the email but it would not send.

Realy great experience buying a new car from Aa prestige, Realy helped with travelling to veiw the car and with the questions I had. would definitely use again

On AutoTrader, traders can verify and write their own reviews. Anyone can leave a review, especially traders. However, these are mainly fake reviews, so please don't use this site or take its reviews as real. Please use trusted websites like here.

Efforts are not met

Scam and fraud. No chance to leave real review

Not legitimate. Negative reviews are ignored or modified. This is a fake review system, hopefully this will come to light in the media.

Any review sites that use feefo should be looked at with suspicion.

I went to sign up to Feefo but thought i would check their reviews on Trustpilot around integrity. Based on the frank an honest reviews ive decided not to sign up. However its now made me think how they received my details. I cant remember giving my consent when i ordered from a well kniwn online store. Thank you Trustpilot and fellow reviewrs fir saving me time.

Absolute scam. Left a review for Petals Network who took my money a week before, and didnt deliver the flowers for Velentines. Customer service just said "it happens" - checked their revires from feefo, and they were all 8 years old, and some were clearly complaints but had 5 stars...

Spoke to sophia today amazing friendly professional service made it so much easier

I received an email from them asking me to review a purchase I’d made over a year ago - a Haier tumble dryer. Clicked on the link, wrote a pretty detailed review explaining what all the issues with the machine were and why I felt it was terrible value for money at the high price we paid for it. I left a 1 star rating.

Feefo emailed me a few days later stating “your review has been partially published - Our moderation team rejected certain parts of your review for the following reason(s):
Compliance
We believe it’s breaking some moderation rules all feedback must pass.”

There was a link to see my review, so I clicked on because I was interested in what exactly had been moderated. To my surprise, they had removed my whole review, and changed my rating from 1 star, to 5 star!

The email contained a link to contact their support so I could get clarification on why they’d not published my review properly. Sent two emails, no response at all, although a few weeks later, “my” 5 star review had been removed.

What exactly is the point in asking customers to review products, if you’re then not going to publish the details of their experience? Pointless, and a waste of my time.

Can't even register to post a review ! What sort of business is this ? Absolute joke.

I received an email from them, asking Victoria to review a microwave she purchased....???
Firstly, I am NOT Victoria, and I have not purchased a microwave from Hughes (or anyone else).
FEEFO, I advise you to check who you are sending emails to.