Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I submitted a 1-star review with written feedback about my experience. I have since received an email stating that my review was published, however the version displayed is showing as a 5-star rat... Zobacz więcej

Oceniono na 1 z 5

Ho fatto numerosissimi acquisti su Unieuro e volevo fare delle recensioni ma non è stato possibile direi impossibile....mi dicono che inviano un link per poterla fare ma non mi è mai arrivato nulla...... Zobacz więcej

Oceniono na 1 z 5

Emailed directly from them regarding a purchase from one of the companies they worked for. It was a new computer but on set up it was clear the computer had been used elsewhere (already had someon... Zobacz więcej

Oceniono na 1 z 5

We have had the worst experience ever with Feefo, they ripped us the subscription for a year with 0 value provided and we never knew they were charging us as we never agreed on the contract, and they... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Portal z recenzjami
  2. Firma mediowa

Napisane przez firmę

Feefo operates as a closed platform, meaning we ensure that only verified customers—those who have actually used a product or service—can leave reviews. This approach helps maintain the credibility and reliability of the feedback you see on our site. In contrast, open platforms allow anyone to submit reviews, which can sometimes lead to less reliable or biased feedback. We believe that by verifying customers, we offer a more accurate reflection of user experiences.


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Bardzo słaba

Wynik TrustScore: 1 na 5

891 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 35% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

My negative review of enjoy travel was…

Hilarious, just look at when they respond to my review. Bunch of cowboys. One of their reps was shouting very bravely down the phone at the time. The delay in responding as well as the "not or problem" tone, tells you all you need to know about these gangsters

My negative review of enjoy travel was responded to, by enjoytravel, trying to claim Trustpilot reviews were unreliable. Feefo emailed me after the car rental for feedback, so I left similar negative feedback through THEIR link & guess what! Feefo refused to post my feedback on the basis it was in the wrong section (even though I posted it through the link they sent me!!!) The reply I got from feefo was signed off on by guess who? Enjoytravel

11 lipca 2025
Opinia niezależna
Logo Feefo

Odpowiedź od Feefo

Hi Derek,

Thank you for bringing this to our attention. We understand your frustration regarding your feedback for Enjoy Travel and want to clarify our process.

Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings.

Reviews are only moderated if they breach our moderation guidelines. For example, if a "Product" review is used to describe a "Service" experience (or vice versa), our system may flag it as being in the "wrong place" to ensure other shoppers get the specific information they are looking for. While Enjoy Travel may respond to your feedback, they do not have the ability to moderate or sign off on Feefo’s internal moderation decisions.

Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how they work, please visit here:
https://business.feefo.com/resources/how-we-keep-our-reviews-honest

To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments needed to get your review live. If you believe there has been a technical error with your rating or the link provided, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best,

The Feefo Team

Oceniono na 4 z 5

Caravan with hot tub (not lodge)

Primley meadow park was part of Whitehall county park caravan site. The facilities were good. We were lucky with great hot weather so the outdoor pool was a lovely addition (just shame it closed at 6 ) the caravan which was classed as a lodge when booking was for 6 with 3 smallish bedrooms 2 are singles but not equipped for 6 as only 4 chairs indoor around table and outdoor table was only for 4 too. Big fridge and freezer god send in the hot weather.
Hot tub would have never fitted 6 people. 2 separate toilets and 1 shower. The site was immaculate clean. Wished we had more time to explore. Good location but lanes are treacherous to walk through so used car. We would return but would need a bigger caravan if more of us.

7 lipca 2025
Opinia niezależna
Logo Feefo

Odpowiedź od Feefo

Hi Sherree,

Thanks for your feedback. It appears this review relates to your experience with Whitehall country park caravan site rather than Feefo itself.

As this is posted on Feefo’s Trustpilot profile, it is misleading to customers as we do not handle orders or deliveries. We kindly ask that you remove this review. Please note that we will also be flagging this with Trustpilot’s moderation team for removal to ensure our profile remains accurate.

To resolve your issue quickly, we recommend contacting Whitehall country park caravan site directly.

If you have any questions about how the Feefo platform works, we’re always happy to help.

Best wishes, The Feefo Team

Oceniono na 1 z 5

Refused to publish

They refused to publish a perfectly honest accurate relevant report. I believe they are biased towards to company commissioning the survey. I would NOT TRUST any report or rating they prepare.

6 lipca 2025
Opinia niezależna
Oceniono na 1 z 5

Platform can’t be trusted…

Update:
It’s taken Feefo 240 days to reply to my review on here, and what a disingenuous reply it is! Complete balderdash!

I was asked by suppliers if purchased from to submit 2 reviews. The first was rejected by Feefo. The second was edited and partially published.
a) What happened to free speech?
b) The reviews cannot be relied upon to be an accurate reflection of events.
c) There has to be an invitation arising from a purchase to make a review. Therefore, no subsequent customer service reviews allowed.

6 lipca 2025
Opinia niezależna
Logo Feefo

Odpowiedź od Feefo

Hi Yeeha,

Thank you for bringing this to our attention. We understand your frustration regarding how your reviews were handled and want to clarify our process.

Feefo does not, and cannot, manually change a customer's star rating or edit the text of a review to change its meaning; our systems are designed to reflect exactly what you enter. We never delete or "partially publish" reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings.

Reviews are only moderated if they breach our moderation guidelines, such as sharing a service or delivery experience in a product-specific review area, or if they contain sensitive personal information. Our goal is to ensure feedback is helpful, compliant, and placed in the correct category so other shoppers can rely on it as an accurate reflection of the product or service.

To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments. This email will clarify why a specific post may have been flagged. If you believe there has been a technical error with your rating or how your feedback appears, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best,

The Feefo Team

Oceniono na 1 z 5

Terrible review platform

Terrible review platform. Asked me to write a review for Curry’s. When the review was not what they expected it to be, they wrote back to me informing me they could not publish my review as I had mentioned pricing. I simply stated my washing machine had arrived scratched due to being unpacked on the street first, before being hand balled in by two gentlemen. Our CCTV even captured them hitting post, then wall on way in. I finished review by stating, not at all what I expected after paying an extra £35 for premium delivery.

Feefo must be a paid service that brands use to make them look better. What’s the point in a review service that prevents freedom of speech.

5 lipca 2025
Opinia niezależna
Logo Feefo

Odpowiedź od Feefo

Hi Gavin,

Thank you for bringing this to our attention. We understand your frustration regarding your review and want to clarify our process.

Feefo does not, and cannot, manually change a customer's star rating; our systems are designed to reflect exactly what you enter. We never delete reviews simply because they are negative. In fact, we value and publish honest feedback—in 2024, 5% of all reviews posted on Feefo were 1-star ratings.

Reviews are only moderated if they breach our moderation guidelines, such as sharing a service or delivery experience in a product-specific review area. Because your feedback focused on the delivery process and premium delivery fee rather than the washing machine itself, it likely triggered a moderation flag to ensure the comments are placed in the correct category for other shoppers.

Our goal is to ensure feedback is helpful and compliant. If you'd like to know more about our moderation guidelines and how it works, please visit here: https://business.feefo.com/resources/how-we-keep-our-reviews-honest

To help get your voice heard, please check your inbox for an email from our moderation team explaining any necessary adjustments.

We would love to discuss any specific concerns you have and would appreciate more detail to help get your issues resolved for you. If you believe there has been a technical error with your rating, please contact us at support@feefo.com so we can investigate and resolve this for you immediately.

We are committed to fairness and transparency.

Best,

The Feefo Team

Oceniono na 1 z 5

feefo or faffo

18 months after buying a Beko product we are very happy with I was asked to write a review. The product is very good and gave it 4 stars from a possible 5 and said I'd buy an other one in future. It's not perfect so I highlighted a few design faults. Feefo butchered the review dumping over 95% of it and took a several hundred words down to 'I have no issue with Beko. I did say that though and I don't.

On feefo.com in about us it claims ' .... Cawley was inspired to design Feefo. His vision was to offer businesses an independent, unedited platform for genuine customer-supplier dialogue, enhancing online trust and transparency." End quote.

That's not what feefo is doing. I have asked them to remove my six word review.

I wouldn't suggest anyone believes a word that's on feefo.

I will likely submit a complaint to the information commissioners office as it's very misleading.

27 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Don't use Feefo reviews...

I used the positive Feefo reviews when I decide to take out a subscription with Great Magazines - what a mistake! I have tried to put a genuine review on Feefo to warn others of my experience and it is impossible to work out how to do it!

20 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Poor and untrustworthy excuse for a review site.

Clearly a site companies use to scam consumers into thinking they are trustworthy and highly rated when in actuality the company makes it next to impossible to provide reviews.

One of the criteria is that reviews must be 4 weeks after the experience. This eliminates most consumers who would prefer to post immediately whilst their experience is fresh as opposed to forgotten. A typically scammy business tactic they will pose as a usp.

19 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Censored reviews

When you go to write a review, and then submit it, if you have written a bad one, you get an error message and it then it wipes out all the information you have written.

17 czerwca 2025
Opinia niezależna
Oceniono na 5 z 5

Expert customer service

I called EVLO to see if they could help me out and to my surprise they did. I spoke to a lovely lady called Joanne. She went above and beyond my expectations to get me the best loan deal which has taken the weight of the world off my shoulders. From start to finish Joanne was thorough in every way possible. Explained literally everything to me. I cannot thank Joanne enough for putting a smile back on my face.

12 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Reviews screened - do not trust them

I was invited by Honda/Feefo to leave a review of the appalling service I received at Honda Grantham.
Feefo rejected the review even though it was technically correct, polite, and had no bad language.
DO NOT TRUST FEEFO REVIEWS THEY SCREEN THEM AND REJECT ONES THEY DO NOT LIKE. DO NOT TRUST ANY COMPANIES LIKE HONDA (UK) WHO RELY ON THEM FOR REVIEWS
Disgraceful behaviour - I shall never trust Feefo

10 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Rubbish reviews.

It’s impossible to leave a Feefo review for a holiday apartment that was double booked. So the owner is left unscathed and the customer’s holiday is ruined. Makes a mockery of the reviews.

2 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Unreliable

I wrote a negative review, in detail and gave the company 1 star. When it was published, they gave the company 2 stars and edited it down to 3 sentences. The specifics had all been edited out.

6 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

Censureret anmeldelse

Jeg har ligesom rigtig mange andre, lavet en anmeldelse via Feefo. Alt negativt blev censureret væk, så der udelukkende var de gode ting tilbage.
Lad være med at lave anmeldelser via Feefo. Dybt useriøst & Novasol får også en dårlig review for at samarbejde med dette firma. Stram op!!

1 czerwca 2025
Opinia niezależna
Oceniono na 1 z 5

As other reviewers have written

As other reviewers have written, I left a negative review for cottages.com and Feefo withdrew my review. I contacted them a number of times on order to try and get my honest review published but they sided with cottages.com who are their customer and left my negative review off the site. Completely dishonest behaviour and doesn't help future bookers/customers.

4 czerwca 2025
Opinia niezależna

Doświadczenie Trustpilot

Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.

Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.

Dowiedz się więcej o innych rodzajach recenzji.

Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.

Dowiedz się więcej o procesie recenzji Trustpilot.

Oto 8 wskazówek jak napisać świetną recenzję.

Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.

Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.

Dowiedz się więcej